Everett Powersports Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Because the company didn't want to respond with someone who is currently working there at the services department, it seems as though they don't care about their services or customer complaints (I'm only complaining against their services department, not their sales department).
Thank you for your help. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:
This person sold the business a few years ago and does not operate here anymore.
I do plan to take my business elsewhere because of the lack of trust, after giving the service department my business for the work they claimed to do.
I will...

not input personal information as this person wants, because I'm complying with the Revdex.com standards for the complaints.
The company itself has to look into this and find a resolution, so that this doesn't happen again.Sincerely,[redacted]

To Who it may concern,
This is Matt S[redacted] Service Manager at Everett Powersports responding to Mr. [redacted]complaint ID number [redacted] dropped of his motorcycle on 4/30/2016 for with noappointment for an oil change, concerns about his battery and multiple inoperable lights including theheadlight. We worked his motorcycle into the schedule performed an oil change, charged and tested hisbattery at no charge and put an hour worth of time into fixing [redacted] damaged wire harness. One thing[redacted] left out of his statement is that his motorcycle has been in an accident and has extensive damageincluding a broken headlight and damaged wire harness and instead of replacing the wire harness whichis an expensive repair [redacted] wanted to have us repair as much of the crash damaged wire harness wecould In the hour of time he was willing to pay for instead of replacing the crash damaged parts withnew undamaged items. In the hours time [redacted] authorized the technician was able to repair all but onelight as stated on the repair order. Attached will be a copy of the original repair order and a copy of themechanic's notes on that day which you will see the other recommended repairs that [redacted] refused.Unfortunately we never heard from [redacted] after we performed the repairs that day until now. Wealways try to address all of our customer concerns as you can easily see be our google reviews. If [redacted]had contacted us we would have immediately addressed his concerns and made sure all of our work wascorrect. Please let me know if any more information is needed as I will be happy to provide you with it.
Matt S[redacted]Everett Powersports215 SW Everett Mall Way98204425-34 7-4545