Evergreen Colorado's Log Cabin & Wilderness Lodging Reviews (1)
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Evergreen Colorado's Log Cabin & Wilderness Lodging Rating
Address: 199 Sioux Trail, Evergreen, Colorado, United States, 80439
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We hoist over 400 guests per year. Part of our Lodging Contract is a $100, 100% refundable Housekeeping deposit that is credited back to the Guests credit card When the Home is left the way the guest found it at chk-in. We do not make our $ by retaining guests housekeeping deposits. We simply ask...
the guest to tidy up behind themselves. The guest who has registered the complaint agreed to our Housekeeping deposit policy upon confirming the reservation. The cost of the single night lodging was agreed to upon reservation confirmation Last year (2015) out of 400 sets of guests we retained 4 Housekeeping deposits and 3 of those were at the request of the guest. The guest who registered this complaint left the Log Cabin in the wort shape we've seen a guest leave any of our 9 Evergreen Colorado Vacation Cabins and Cottages in a very long time. After we informed the guest that we were retaining his Housekeeping deposit he called me and I explained why. He said he should not have to tidy up behind himself as we outlined in his Lodging Contract that he agreed to upon reservation Confirmation. We disagree !!Attached is the portion of the Lodging Contract that the guest agreed to.We appreciate your providing the opportunity for us to respond to this complaint. Our published minimum stay is 2 nights. We made an exception for this guest after he called and requested our exception to our published minimum. He was told on the reservation confirmation phone call of the 100% refundable housekeeping deposit that would be returned to his credit card the day he checked out when the house was left the way he found it at chk-in. He agreed to the policy during that phone call. He received the written policy via Email in his reservation confirmation Email package that was Emailed to him on 6/25/16, a week prior to his stay. attached is the portion of his lodging contract that is applicable to this discussion. Sincerely [redacted] Owner