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Reviews Evergreen Dry Cleaning

Evergreen Dry Cleaning Reviews (2)

Initial Business Response /* (1000, 5, 2016/08/18) */
AS THE CO MANAGER OF EVERGREEN DRY CLEANERS AND OFFICE MANAGER OF DR ***'S DENTAL PRACTICE, MR *** IS CORRECTHE DID SPEAK WITH ME AND I TOLD HIM I WOULD GET BACK WITH HIMI HAVE NOT HAD AN OPPORTUNITY TO DO THAT YETIT IS MY
UNDERSTANDING WHEN THE JACKET CAME IN,THERE WAS A SPOT ON THE POCKET OF THE JACKETMR*** KNEW THIS AND THE SPOT WAS TAGGEDBEFORE THE ACTUAL CLEANING, POCKETS OF EACH GARMENT ARE CHECKEDA STICKY SUBSTANCE WAS FOUND IN THE POCKET AND AGAIN THE AREA WAS TAGGEDAFTER THE DRY CLEANING AND SPOT REMOVAL PROCESS THE AREA BECAME LARGERTHE PRODUCTION MANAGER CALLED MR *** AND EXPLAINED THE SITUATION AND ASKED FOR MORE TIME TO WORK ON THE SPOTHE THEN PICKED UP THE JACKET AND PAID FOR ITWE HAVE OFFERED TO REFUND HIS MONEYHE WAS ALSO TOLD IF HE SIGNED A WAIVER THEY COULD TRY A MORE AGGRESSIVE SPOT CLEANINGYOU RUN THE RISK OF LIFTING COLOR OFF OF THE CLOTHING AT THAT POINTIT WAS EXPLAINED TO HIM, THERE ARE NO GUARANTEES THAT ALL SPOTS CAN BE REMOVED
Initial Consumer Rebuttal /* (3000, 7, 2016/08/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
yr customer 1st ptthere were no sticky substance in pocket,spot dont line up with pockertheres statements,no refund was offeredno comments of no quanteethey purposely ignored me.7.no returned phone call from evergreen.8.they waited until I paid for cleaning then charlie in form me of spot extremely larger.I felt I had no choice but to leave the suit a extra days still said they need to keep it longerTHERE OFFER IS UNACCEPTABLE BECAUSE OF NO COMMUNICATION/LIES STATED IN RESPONSE,THERE QUALITY OF SERVICE HAS SUFFERED IN LAST YR,
Final Business Response /* (4000, 19, 2016/09/07) */
I am very sorry Evergreen Drycleaners has disappointed Mr***A year business relationship is valuable and I hate to see it come to an endBut, as ,the suit jacket has not been returned for us to try other measures to remove this stain
A refund check in the amount of *** will be mailed to Mr*** on 9-8-That amount was paid to us for the cleaning of shirts, pants and a suit
Final Consumer Response /* (3000, 30, 2016/09/14) */
I NEVER PULL THE PLASTIC ALL THE OFF UNTIL THIS PASS SATURDAY, THE SUIT JACKET IS NOT WEARABLE THEIR IRON HAS REALLY OR WATER OR SOLUTION REALLY BUBBLES IN THE SHOULDER AREA , WOULD LIKE FURTHER LOOK IN TO THE RIGHT WAY OF HANDLE A CLAIM LIKE THIS, NEED YOUR ADVICE

Initial Business Response /* (1000, 5, 2016/08/18) */
AS THE CO MANAGER OF EVERGREEN DRY CLEANERS AND OFFICE MANAGER OF DR ***'S DENTAL PRACTICE, MR *** IS CORRECT HE DID SPEAK WITH ME AND I TOLD HIM I WOULD GET BACK WITH HIMI HAVE NOT HAD AN OPPORTUNITY TO DO THAT YETIT IS MY
UNDERSTANDING WHEN THE JACKET CAME IN,THERE WAS A SPOT ON THE POCKET OF THE JACKETMR*** KNEW THIS AND THE SPOT WAS TAGGEDBEFORE THE ACTUAL CLEANING, POCKETS OF EACH GARMENT ARE CHECKEDA STICKY SUBSTANCE WAS FOUND IN THE POCKET AND AGAIN THE AREA WAS TAGGED AFTER THE DRY CLEANING AND SPOT REMOVAL PROCESS THE AREA BECAME LARGERTHE PRODUCTION MANAGER CALLED MR *** AND EXPLAINED THE SITUATION AND ASKED FOR MORE TIME TO WORK ON THE SPOTHE THEN PICKED UP THE JACKET AND PAID FOR IT WE HAVE OFFERED TO REFUND HIS MONEYHE WAS ALSO TOLD IF HE SIGNED A WAIVER THEY COULD TRY A MORE AGGRESSIVE SPOT CLEANINGYOU RUN THE RISK OF LIFTING COLOR OFF OF THE CLOTHING AT THAT POINT IT WAS EXPLAINED TO HIM, THERE ARE NO GUARANTEES THAT ALL SPOTS CAN BE REMOVED
Initial Consumer Rebuttal /* (3000, 7, 2016/08/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
yr customer 1st ptthere were no sticky substance in pocket,spot dont line up with pockertheres statements,no refund was offeredno comments of no quanteethey purposely ignored me.7.no returned phone call from evergreen.8.they waited until I paid for cleaning then charlie in form me of spot extremely larger.I felt I had no choice but to leave the suit a extra days still said they need to keep it longerTHERE OFFER IS UNACCEPTABLE BECAUSE OF NO COMMUNICATION/LIES STATED IN RESPONSE,THERE QUALITY OF SERVICE HAS SUFFERED IN LAST YR,
Final Business Response /* (4000, 19, 2016/09/07) */
I am very sorry Evergreen Drycleaners has disappointed Mr***A year business relationship is valuable and I hate to see it come to an end But, as ,the suit jacket has not been returned for us to try other measures to remove this stain
A refund check in the amount of *** will be mailed to Mr*** on 9-8- That amount was paid to us for the cleaning of shirts, pants and a suit
Final Consumer Response /* (3000, 30, 2016/09/14) */
I NEVER PULL THE PLASTIC ALL THE OFF UNTIL THIS PASS SATURDAY, THE SUIT JACKET IS NOT WEARABLE THEIR IRON HAS REALLY OR WATER OR SOLUTION REALLY BUBBLES IN THE SHOULDER AREA , WOULD LIKE FURTHER LOOK IN TO THE RIGHT WAY OF HANDLE A CLAIM LIKE THIS, NEED YOUR ADVICE

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Address: 6401 Georgetown North Blvd, Fort Wayne, Indiana, United States, 46815-7007

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