Evergreen Golf Course

We have been servicing this customer's pool for over a year now and we have always addressed any problems that have come upAs far as the home warranty call for their motor, I don't see any work order for a motor that we servicedThe last time that we were out at their property through their home warranty company was back in November of for a heater problemThe work order might have been sent out to a different company, but we were not the ones who serviced his motorI have already credited their account for both services in July that were completed, since they were not happy with our services

I do apologize that you were unhappy with our services and we have already credited your account for both of your July servicesYou have already stated that someone came out through your home warranty to look at your motor, but that was not us so I'm not sure why we would be responsible for thatYou would need to contact the home warranty company to find out who serviced your motor

We were contracted by their home warranty company to replace their sand filter and when we called to schedule the appointment we did go over the haul away options with themThe home warranty company does not cover the haul away fees, so it's an additional cost to the homeowner of $We replaced the sand filter on 03/20/and at the time of service the homeowner denied the haul away, so they were not charged the $feeWe never heard anything more from the homeowner until last week (almost two months after the service had been completed), we received a call asking if we could come and remove the filter because they were taking pictures of their house to try and sell it and we told them that wouldn't be a problem they would just need to pay the haul away fee of $They didn't want to pay the $fee, so we told them that if they don't want to pay the fee then we're not going to remove the filter for themWe have no problem removing the filter for them, but they will need to pay the $fee.Thank you, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The haul away options that they went over included removing that sand so that the filter could be moved into bulk trashThey did not do thisWe tried calling about a week after the service and left a message no call was returnedWe tried calling again a few weeks later, no call backI called on the morning of 5/7/and left a messageIt was not returnedI called again that afternoon and finally got ahold of someoneShe said that the technician notes clearly stated that the sand was to be removed and even where to put itShe said she would take care of itI called again on 5/10/and asked for a call back on Monday morningI received a call from the owner of the company and he very rudely explained that it didn’t really matter that his employees promised something he wasn’t going to “work for free” Regards, [redacted] ***

We did receive a work order from his home warranty company regarding a leaky valve and also to check the spa button and we went out to the property on 6/4/and repaired the leaky valve by replacing the jandy o-rings on the return lineWe also tested the spa button and there was an underground air
leak for the spa button, which wasn't covered by the home warranty companyThe service fee of $was not collected at the time of service and still wasn't paid by the time that we billed out the work order to the home warranty company, so I'm not sure why he is stating that he paid usWe did not receive any payment from him in regards to this work orderWe warranty our labor for days and our parts for days, so by the time that he contacted us on 10/23/about the slow drip it was out of our warranty periodIf he would've contacted us within the warranty period we would have been more than happy to go out and take care of it for him at no charge, but unfortunatley the warranty period had already expired by the time that he notified us of the problemWe did offer to go back out to his property to fix the problem, but we would have to charge our $service fee for the trip

We have been doing weekly pool service for this customer for over a year now and before they called to cancel their services on 07/01/we had not heard anything from them since 09/01/If the customer would have called to let us know that there was a problem we could have tried to fix the
problem for them, but instead they just called and canceled very abruptlyWe did service their pool every week in the month of June, and to our knowledge without any problems or concerns, which is why they were charged the regular amount for the month of JuneWe would have been willing to work with them to rectify any problems they were having, but unfortunately they did not give us the chance

We were contacted by Mr*** home warranty company to do a repair on his heaterWhen we scheduled the appointment the failure that was explained to us, was that the panel to the heater was not reading and nothing was said about a heat pumpWe don't work on heat pumps and the home warranty
company doesn't cover for heat pumpsIf Mr*** wants a refund for the $service fee, that is something that he needs to take up with his home warranty company, since they are the ones charging him the service feeThat is a contract between him and the home warranty company

We have been servicing this customer's pool for over a year now and we have always addressed any problems that have come up. As far as the home warranty call for their motor, I don't see any work order for a motor that we serviced. The last time that we were out at their property through their home...

warranty company was back in November of 2015 for a heater problem. The work order might have been sent out to a different company, but we were not the ones who serviced his motor. I have already credited their account for both services in July that were completed, since they were not happy with our services.

We were contracted by their home warranty company to replace their sand filter and when we called to schedule the appointment we did go over the haul away options with them. The home warranty company does not cover the haul away fees, so it's an additional cost to the homeowner of $100. We replaced...

the sand filter on 03/20/15 and at the time of service the homeowner denied the haul away, so they were not charged the $100 fee. We never heard anything more from the homeowner until last week (almost two months after the service had been completed), we received a call asking if we could come and remove the filter because they were taking pictures of their house to try and sell it and we told them that wouldn't be a problem they would just need to pay the haul away fee of $100. They didn't want to pay the $100 fee, so we told them that if they don't want to pay the fee then we're not going to remove the filter for them. We have no problem removing the filter for them, but they will need to pay the $100 fee.Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The haul away options that they went over included removing that sand so that the filter could be moved into bulk trash. They did not do this. We tried calling about a week after the service and left a message no call was returned. We tried calling again a few weeks later, no call back. I called on the morning of 5/7/15 and left a message. It was not returned. I called again that afternoon and finally got ahold of someone. She said that the technician notes clearly stated that the sand was to be removed and even where to put it. She said she would take care of it. I called again on 5/10/15 and asked for a call back on Monday morning. I received a call from the owner of the company and he very rudely explained that it didn’t really matter that his employees promised something he wasn’t going to “work for free”. 
Regards,
[redacted]

I do apologize for any confusion, but our technician that was out at your property on 03/20/15 to replace your sand filter notified us that at the time of service you denied any of our haul away options and again you were not charged the additional $100 for those services. We have no record of any calls being made to our office regarding this matter until almost two months later, at which time we told you that we have no problem hauling away the filter for you for the agreed upon rate of $100, which you didn't want to pay. Again we would be happy to haul away the filter for you as soon as you agree to pay for our services.Thank you,[redacted]

I do apologize that you were unhappy with our services and we have already credited your account for both of your July services. You have already stated that someone came out through your home warranty to look at your motor, but that was not us so I'm not sure why we would be responsible for that. You would need to contact the home warranty company to find out who serviced your motor.

This is false, as I had repeatedly called them numerous times about the poor service and the incompetence of their service tech.  I observed him from my window and he would just check the chlorine basket, and spend maybe tops 30 mins.  He did not even empty the leaf basket during these visits, or even mentioned anything wrong with the system.  I specifically mentioned this to my number of calls that I did, as well my Wife.   I even went as far as taking to the service tech about these issues, and claimed there was nothing wrong with the motor.  GO AHEAD and ask the technician about that conversation.  I'm not lying or trying to scam anyone here... I would like compensation that is worthy of what I just paid to get my pool that was damaged from negligence of the technician not doing his job. This combination if issues, which I was paying dearly per month on utilities by having the motor running extra hard trying to pass into a clogged filter, or leaf basket.  All night during the cleaning cycle.  I have attached most recent pictures of how my pool was maintenance..  One showing the Leaf Filter full of leafs right after he just serviced my pool.  I kid you not.  This is true.