Evergreen Hospice Svc

I spoke with patient? regarding her ? additional concern this week.? We apologize that the correct insurance information was not entered at time of registrationAt this time, the hospital has the correct insurance and we are waiting for the response from the insurance.? All account collection activities are on hold until that is resolvedWe explained to our [redacted] that the Emergency Room physician bill is completely separate from the hospital bill, but we offered to inform the physician's billing office on who they should be billing.? ? She can also bring it to their attention directly by contacting MedData, billing office for [redacted] Emergency Services, Inc at 1-800- [redacted] and 1-877- [redacted] .? ? Thank you and please feel free to contact me for any questions

Thank you for the opportunity to review this complaintOur records show that our patient had several accountsHere is a summary: [redacted] has a total charge of $for an office visit at the General NeuroInsurance has paid and applied $to patient responsibility [redacted] has a total charge of $4139.00, insurance has paid and applied $to patient responsibilityThis is an office visit at General Neuro and MRI Brain [redacted] has a total charge of $2516.60, insurance has paid and applied $This is an emergency visit The above accounts were combined on 02/08/for a payment plan requested by the patient in [redacted] with a total of $Patient requested $per monthWe have receive $payment so far, so the outstanding balance as of today is $ [redacted] has total charge of $7484.90, insurance applied $to patient responsibilityThis is emergency visit on 02/08/ [redacted] has a total charge of $, pending insurance paymentsThis is for the patients surgery on 02/18/ In summary, patient has a total outstanding balance of $ as stated in his statements, and $is still waiting for his insurance to pay and respond Thank you

Complaint: [redacted] I am rejecting this response because: The information is inaccurate and has nothing to do with the original complaint and looks more like an effort to publicly display my medical bills than it does to address the original problemEvergreen is one of the worst hospitals I have ever been to and for the record I have paid all my bills and paid them on time as it was pointed out in the original complaintThis response further shows the ignorance of the billing dept from within evergreen Perhaps you should have less automated systems and more human customer serviceGod knows you can afford it with astronomical prices that are being charged for terrible doctors and service!!! Sincerely, [redacted]

Thank you for the opportunity to review and resolve this complaint for our patientFirst of all, I would like to apologize to our patient for the lack of follow up and resolving her complaint. MsR*** is no longer in that role and unfortunately, there was no follow up requested
I
followed up with our Patient Relations department who reviewed the charge in addition to the servicing hospital department who rendered the serviceWe decided to honor the estimate of $that was given to our patient. We have adjusted the account and did an additional $1,adjustment in addition to the insurance contractual adjustment previously appliedThe account balance is $and is outstanding from our patientOur patient can call 899-to make a payment or by contacting me directly. I informed Merchants Collections of the new balance and they should have that reflected in their records
We apologize for the inconvenience this may have caused our patient, and we hope for understanding from our patient I would like to assure our patient that no credit reporting took place that can affect her credit negatively
Please feel free to contact me if you have any questionsThank you
Regards,
Gwynn A***, Patient Financial Services Manager
899-** ***evergreenhealth.com

Thank you for the opportunity to review this complaintOur records show that our patient had several accountsHere is a summary:
*** has a total charge of $for an office visit at the General NeuroInsurance has paid and applied $to patient responsibility
*** has a
total charge of $4139.00, insurance has paid and applied $to patient responsibilityThis is an office visit at General Neuro and MRI Brain
*** has a total charge of $2516.60, insurance has paid and applied $This is an emergency visit
The above accounts were combined on 02/08/for a payment plan requested by the patient in *** with a total of $Patient requested $per monthWe have receive $payment so far, so the outstanding balance as of today is $
*** has total charge of $7484.90, insurance applied $to patient responsibilityThis is emergency visit on 02/08/
*** has a total charge of $, pending insurance paymentsThis is for the patients surgery on 02/18/
In summary, patient has a total outstanding balance of $ as stated in his statements, and $is still waiting for his insurance to pay and respond
Thank you

We apologize for our patient's experience when calling our Customer Service lineI am providing a contact person to reach us if there is any additional questions
Here is an update on the account that was brought to our attention:
-Account *** is paid in full after receiving our patient's payment of $on 3/22/
At this time, there is only one account open, *** in the amount of $that is still waiting for insurance paymentsNo patient responsibility at this time
If there is any additional questions, please call:
Carla R
PFS Department
899-
Thank you!

I spoke with patient regarding her additional concern this week. We apologize that the correct insurance information was not entered at time of registrationAt this time, the hospital has the correct insurance and we are waiting for the response from the insurance. All account collection activities are on hold until that is resolvedWe explained to our *** that the Emergency Room physician bill is completely separate from the hospital bill, but we offered to inform the physician's billing office on who they should be billing. She can also bring it to their attention directly by contacting MedData, billing office for *** Emergency Services, Inc at 1-800-*** and 1-877-***. Thank you and please feel free to contact me for any questions

Complaint: ***I am rejecting this response because: The information is inaccurate and has nothing to do with the original complaint and looks more like an effort to publicly display my medical bills than it does to address the original problemEvergreen is one of the worst hospitals I have ever been to and for the record I have paid all my bills and paid them on time as it was pointed out in the original complaintThis response further shows the ignorance of the billing dept from within evergreen
Perhaps you should have less automated systems and more human customer serviceGod knows you can afford it with astronomical prices that are being charged for terrible doctors and service!!! Sincerely,*** ***

Complaint: ***I am rejecting this response because:
1) On admittance to ER, I gave them my *** health insurance cardI never told them to bill ***The *** rep at ER refused to bill *** and didn't make the copy of the cardClearly she is not doing her job
2) As I mentioned when I opened this caseThere are bills this case is referring to: a) the above mentioned facility chargeb) ER physician charges (*** emergency services **) on 12/8/- *** already paid *** for the radiologist long time agoHowever, *** still sends me bill for the ER doctor and EKG he performed for $How could one charge be submitted correctly not the others? This is only day of serviceThe billing staff clearly is NOT doing their job.Sincerely,*** **

I spoke with patient regarding her additional concern this week. We apologize that the correct insurance information was not entered at time of registrationAt this time, the hospital has the correct insurance and we are waiting for the response from the insurance. All account collection activities are on hold until that is resolvedWe explained to our *** that the Emergency Room physician bill is completely separate from the hospital bill, but we offered to inform the physician's billing office on who they should be billing. She can also bring it to their attention directly by contacting MedData, billing office for *** Emergency Services, Inc at 1-800-*** and 1-877-***. Thank you and please feel free to contact me for any questions

Thank you for the opportunity to review and resolve this complaint for our patientFirst of all, I would like to apologize to our patient for the lack of follow up and resolving her complaint. MsR*** is no longer in that role and unfortunately, there was no follow up requested
I
followed up with our Patient Relations department who reviewed the charge in addition to the servicing hospital department who rendered the serviceWe decided to honor the estimate of $that was given to our patient. We have adjusted the account and did an additional $1,adjustment in addition to the insurance contractual adjustment previously appliedThe account balance is $and is outstanding from our patientOur patient can call 899-to make a payment or by contacting me directly. I informed Merchants Collections of the new balance and they should have that reflected in their records
We apologize for the inconvenience this may have caused our patient, and we hope for understanding from our patient I would like to assure our patient that no credit reporting took place that can affect her credit negatively
Please feel free to contact me if you have any questionsThank you
Regards,
Gwynn A***, Patient Financial Services Manager
899-** ***evergreenhealth.com

Complaint: [redacted]I am rejecting this response because:
1) On admittance to ER, I gave them my [redacted] health insurance card. I never told them to bill [redacted]. The [redacted] rep at ER refused to bill [redacted] and didn't make the copy of the card. Clearly she is not doing her job.
2) As I mentioned when I opened this case. There are 2 bills this case is referring to: a) the above mentioned facility charge. b) ER physician charges ([redacted] emergency services **) on 12/8/15 - [redacted] already paid [redacted] for the radiologist long time ago. However, [redacted] still sends me bill for the ER doctor and EKG he performed for $764. How could one charge be submitted correctly not the others? This is only 1 day of service. The billing staff clearly is NOT doing their job.Sincerely,[redacted]

Thank you for the opportunity to respond to this complaint.   We left a message to our [redacted] for a call back  yesterday and we have not heard back. Here is a summary:
 
·         [redacted] had an accident related service on...

12/8/15.  Our charges were $4954. 
·         We were originally given [redacted] to bill and [redacted] did not pay.
·         4/14/16  Kelly, Law Firm was inquiring on the claim and we don’t have any authorization on file. We attempted to get the authorization from our [redacted] to deal directly with the law office.  
·         5/4/16 We received from Autumn at Palumbo law firm and we were informed that they are representing our patient.  We were requested to bill [redacted] plan.
·         [redacted] updated the account based on insurance information given.
·         6/14/16 [redacted] denied.
·         6/27/16 Account was researched and our [redacted] has [redacted]. Claim submitted and still waiting for payment.
·         6/27/16 PFS manager ([redacted])  left a message with Autumn who is representing the [redacted] on status and to call if there is any further question or if the insurance information is incorrect. We have no request to call [redacted] on record and we have been working with lawyer based on patient’s authorization.
·         At this time, we are not billing our [redacted] as we are waiting for insurance to pay.
·         We request that our [redacted] calls us back to confirm the insurance information we have on file.
 
Thank you.
Sincerely,
[redacted] Services Manager
[redacted]Health
425 [redacted]
425 899-1659 fax

Thank you for the opportunity to review this complaint. Our records show that our patient had several accounts. Here is a summary:
[redacted] has a total charge of $250 for an office visit at the General Neuro. Insurance has paid and applied $35. 74 to patient responsibility.
[redacted] has a...

total charge of $4139.00, insurance has paid and applied $226.13 to patient responsibility. This is an office visit at General Neuro and MRI Brain.
[redacted] has a total charge of $2516.60, insurance has paid and applied $165.74. This is an emergency visit.
The 3 above accounts were combined  on 02/08/16 for a payment plan requested by the patient in [redacted] with a total of $427.61. Patient requested $72.00 per month. We have receive $72.00 payment so far, so the outstanding balance as of today is $355.61.
[redacted] has total charge of $7484.90, insurance applied $360.45 to patient responsibility. This is emergency visit on 02/08/16.
[redacted] has a total charge of $2050.00 , pending insurance payments. This is for the patients surgery on 02/18/16.
In summary, patient has a total outstanding balance of $716.06  as stated in his statements, and $2050.00 is still waiting for his insurance to pay and respond.  
Thank you.

Complaint: [redacted]I am rejecting this response because: The information is inaccurate and has nothing to do with the original complaint and looks more like an effort to publicly display my medical bills than it does to address the original problem. Evergreen is one of the worst hospitals I have ever been to and for the record I have paid all my bills and paid them on time as it was pointed out in the original complaint. This response further shows the ignorance of the billing dept from within evergreen.
Perhaps you should have less automated systems and more human customer service. God knows you can afford it with astronomical prices that are being charged for terrible doctors and service!!!  Sincerely,[redacted]

We apologize for our patient's experience when calling our Customer Service line. I am providing a contact person to reach us if there is any additional questions.
Here is an update on the account that was brought to our attention:
-Account [redacted] is paid in full after receiving our patient's payment of $355.61 on 3/22/16
At this time, there is only one account open, [redacted] in the amount of $1195.30 that is still waiting for insurance payments. No patient responsibility at this time.
If there is any additional questions, please call:
     Carla R.
     PFS Department
     425 899-3619
Thank you!