Evergreen Nursery & Landscape

Hi Mike, We appreciate your business! That is why I came out to your residence to provide a free in home estimateThat is also why we accommodated your request to have one of our movers drive your wife's car, with your wife in it to your new residenceWe are here to serveThe wardrobe boxes
provided were based on our discussion during your in home estimate based on items that you thought would be purged prior to your moveThe movers did "donate" wardrobe boxes, and I believe a speed pack at no charge to you, to help you out, as your closet was fullAgain, we're here to serveAs for the wardrobe that were supplied for your move, those were "broken down flat" the next day and split up between a few different moving trucksThere were no clothes discovered during the processWe are the easy targets many times, and face accusations and bogus claimsA pattern? Just sayingEverything that was asked to be moved was movedWe are not in the business of thieveryOur movers and staff are held to a very high regardFurthermore, no one in this industry will " inventory" every single piece of clothingWe look forward to your call upon finding your misplaced clothingThanks again for your businessRespectfully, Paul T***

I'd like to request a mediator pleaseI'm deeply bothered by this accusation of theftI was raised Catholic through out grade school and high schoolI continue these practices within my daily life and within our business practiceOur business is based on biblical principlesIt's really simpleTreat people like you want to be treatedWe do not belittle, demean, gossipor steal, etcRespect the customer, their possessions, etc I am extremely patient and forgivingOur movers do not 'shop" for their "wardrobe/ clothing" from customers "closets" Anyone ever caught stealing, or proven to be caught stealing will lose their job, and go straight to jailI will press charges! That's how strongly I feelI look forward to the Revdex.com' s response so that we may put this issue to bed as soon as possible

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I am happy to say that A Plus Movers have agreed to our settlement terms and we have received payment in full for the damages.Thank
You,--Joe
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Joe M***

Question: Why did I file a complaint with Revdex.com?Answer: After three (3) telephone conversations with the owner's business office, the owner did not contact me by telephone or email. A response by the owner and good customer service practice would probably have avoided the complaint. Too bad.The owners rather defensive and accusatory response to my complaint did not answer the same question I asked three times previously to his business office.I was told by the movers that there were too many clothes and not enough wardrobe boxes so I was asked if clothing could be placed in another box.I agreed.  That "other box" has not been located after opening all the boxes delivered. Was there another box the movers packed with clothing?The complaint has nothing to do with the wardrobe boxes or any other issue with the move. It has to do with a box that I was told would be packed with clothing and which is not at my home.Since I have identified specific missing clothing, the obvious correlation and question relates to the "other box", whether it was packed and delivered.To be clear: my Revdex.com complaint is because I did not receive an answer, after multiple attempts, to whether clothing that the mover requested to be packed in a non wardrobe box was done and if so, was that clothing box delivered to my new home.

Joe and Samantha's complaint and concerns were legitimate. We personally met last night on 10/17/17. We communicated with each other. We resolved this complaint to each others satisfaction. The whole situation was an unfortunate series of events. Theses are great people, great human beings, and great customers. "Life got in the way", of us following up with this matter sooner. Thank you Joe and Sam!