Evergreen Office Equipment Inc. Reviews (4)
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Evergreen Office Equipment Inc. Rating
Address: 163-19 Depot Rd., Flushing, New York, United States, 11358
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www.tomsasphalt.com
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We are refunding this consumers 50.00 even though as explained to him and noted in our installation guidlines it states that 4 Floors is not responsible for the cutting of doors and has been our policy since we opened.
I am rejecting this response because: I feel the company should credit some of the initial charges due to the inconvenience their product caused. I have not been charges a late fee as of yet. It is not our fault the carpet company sent mismatvhed varpet or it our fault the initial installers lacked quality work. However, we are expected to set back, wait a month for re-installation and be happy about it. A company should want their consumers happy and satisfied with their purchase. Levis for floors seems to be lacking their concern for consumer satisfaction
Regards,
[redacted]
We regret that the carpet had a manufacturing defect that is impossible for us to find prior to installation and that this caused an inconvenience to the customer. We try with all quality issues to rectify them as quickly as possible. The carpet was replaced within 27 days of the initial...
complaint the holdup was due to the mill needing to first inspect and then make the carpet as good stock was unavailable. With regards to the inspection having to be done a second time by the mill’s representative that is the official position when dealing with certain types of manufacturing issues and not our decision to make. Once we received the replacement carpet we installed it as quickly as possible. The carpet manufacturers are well aware of the laws regarding replacement of defective goods and do not authorize compensation for such. What they do is replace with like quality goods, customers are welcome to choose another style of carpet if the time frame for the replacement carpet is unacceptable. In closing again we strive to install the carpet correctly and without defects this defect is not one that is able to be spotted at the warehouse as we do inspect all carpet prior to being sent out.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]