Evergreen Pest Solutions

We apologize for the bad experience you've had with our company and our Route ManagerWe would love the chance to speak to you directly so we can insure that he does not visit your home againIf you could call us to provide us with the name and area you live in, we would like to speak with the route manager in regards to this incident and insure he is properly trained

Hello, we've reviewed your account and our technician was at your home on 8/8/and apologize if there was any confusionOur technician left the following notes on your service notification "Customer not home, I gained access to the backyard from the west side gateExterior quarterly service
onlyTreated and inspected exterior perimeter for general pestsDewebbed exterior of homeSwept and treated evesTreated entry pointsTreated the drivewayTreated the fenceline." As stated on the service agreement we also offer free reservices upon request and would be happy to have our technician come back out when you are home to re do the service

Due to my negative experience with your business I would rather not call or speak with anyone
The name on his badge was *** ***The name he used on Yelp to harrass me was ***
The address in question is:
*** *** *** ** *
Puyallup, WA ***Sincerely, *** ***

We apologize for this situationWe also apologize that it has not been resolvedWe would like to let you know the technician that serviced your home is no longer with our company and we are using all feedback to better train our employeesWe agree that this situation was not handled properly and
agree that a refund of the cancellation fee should be processedWe would like to hear from you in order to process the refundThank you for providing us feedback on our companyWe are always trying to provide a better experience for everyone we come in contact with

Hello, we apologize for your bad experienceAll of our route managers should have brochures and contact information on themWe will make sure that they all have this in the futureWe apologize but we have many people that appreciate the fact that we come to their home to let them know about our
servicesIf we knew who the complainant was we would ensure that we don't visit their house again

To our former customer, We have reviewed your account and have no record or your calls to our officeIt is possible that you were calling the wrong numberBecause of the miscommunication we will not be holding you to the terms of the contractWe will be processing a refund of the termination fee
to youPlease allow up to two weeks for this to reflect on your bank statementWe are sorry for the inconvenience and thank you for your former business Sincerely, Evergreen Pest Solutions, LLC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Date: June 20, 2016 Revdex.com Serving New Mexico and Southwest Colorado \7007 Jefferson St NE Ste A Albuquerque, NM 87109 RE: Response to ID [redacted] To whom it may concern, I would like to apologize for the incident on 6/3/2016 involving our employee. I understand the situation that...

took place at your home was very unprofessional. Evergreeen Pest Solutions appreciates all feedback regarding our employees and services. This company prides itself on our honest hardworking employees and excellent customer service.l personally have reached out to our Route Managers and used this situation as a coaching moment to make sure we are providing the best possible experience for everyone we come in contact with. I assure you, a situation like this will not happen again. If you would be willing to give me a call, I would love a chance to speak to you and personally apologize. Thank you for time. Sincerely Shelby B[redacted] Evergreen Pest Solutions 2520 Jefferson Ave NE Suite E Albuquerque, NM 87110

We apologize for the bad experience you've had with our company and our Route Manager. We would love the chance to speak to you directly so we can insure that he does not visit your home again. If you could call us to provide us with the name and area you live in, we would like to speak with the...

route manager in regards to this incident and insure he is properly trained.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]