Evergreen Professional Recoveries

Hello Thank you for the opportunity to respond to the complaint filed by Mrs [redacted] After a close review of the account documentation we would like to extend our sincere apology to Ms [redacted] for the unsatisfactory experience received during the phone conversation that took place on August 31, I would like to assure you that we don't take these types of situations lightly Customer service, professionalism and customer satisfaction are the corner stones that Evergreen Professional Recoveries, Inc., was built on over years ago One of our manager's reached out to Mrs [redacted] today to discuss this matter and we feel confident in saying that we have listened to her concerns, addressed the matter appropriately and entered into an agreeable payment arrangement with her which in the end meets her desired resolution It is our hope that Mrs [redacted] is also satisfied with the results of the call and our response here today If anything further is needed please let us know Thank you Monica S [redacted] President Evergreen Professional Recoveries, Inc

Revdex.com # [redacted] Thank you for the opportunity to address the issues in the complaint filed by Ms [redacted] In following company procedure I have reviewed the account documentation to provide you with the most accurate information.Our records indicate upon receiving the accounts for collections from our client, which derived from provider visits, we mailed the consumer an initial notice to the address provided to us at the time of listingWe do not show receiving a mail returnWe have spoken with the consumer several times since receiving the accounts with no dispute stated and no request was made to send information to a post office boxWe have not received any written disputes as the consumer states in her complaintThe consumer did speak to our supervisor Katie E [redacted] and requested itemized statements for the total amount owing on April 21, She was advised this can take up to days to fulfill the requestMsE [redacted] forwarded the request to the appropriate departmentFollowing company procedure the account was placed on hold pending the information from our clientWe have obtained the validation the consumer has requested and it is in process to be mailed to the consumer on May 20, This information includes itemized statements for each individual date of service as well as copies of the checks not honored by her bank written to our client.I would like to clarify the account balance we have originates from both provider visits as well as non-sufficient funds checks written by Ms [redacted] to our clientWhen Ms [redacted] contacted our client the reason for the variance in the balance is due to the procedure our client follows when consumers write a check that does not clearOur clients’ procedure is to either contact our office for the balance or refer the consumer to call us directlyIf our client was unaware that Ms [redacted] had insufficient funds checks then they would not have referred her to our officeThe balance she was given reflects only the dates of service that remain unpaidThe balance for the insufficient funds checks is comprised of the face amount of the check as well as the allowable fees per Washington state lawAt this time we feel this satisfies Ms [redacted] ’s request for information and the issues raised in this complaintApproximately days after mailing the information to Ms [redacted] we will follow up with her directly to see if anything additional is need and attempt to reach an amicable conclusion to the funds owed to our client.If anything further is needed please let me know

Thank you for the opportunity to respond to the compliant filed by Mr [redacted] * [redacted] , **., wherein he states the problem as failure to provide Fair Debt Collection Practices Act 1692-1692p., validation of a debt he paid and lists the desired settlement as a billing adjustment The complaint background on your form contains dates that the problem occurred on 10-3-and that he talked with our company on 12-5- This does not match any of our records The account in question was listed for $which is correct but not until October 30, The complaint filed with your office is the first and only communication from Mr [redacted] **., regarding this account that we have received We are treating the complaint as a dispute of the account listed We reviewed the account with our client and they have verified that the current balance of $is correct therefore we have mailed a copy of the statement for his review Again, thank you for the opportunity to respond to this complaint If anything further is needed please let me know

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Thank you for the opportunity to respond to the complaint filed by Mr [redacted] .Evergreen Professional Recoveries has conducted a detailed review for the claims that have been stated Three messages have been left for Mr [redacted] but we have not received a returncall Upon review of the messages I apologize if Mr [redacted] found them unpleasantbut we were trying to reach him regarding these accounts The notices Mr [redacted] referred towere not a mass mailing but rather individual notices referencing different accounts in our office with different balances and not the $that he states was on each letter There is actually only one notice for a $account Due to the fact that this is the first communication received by our office from Mr[redacted] it is being treated as a dispute We have notified our client that Mr [redacted] alleges these past due balances are not owing and they will remain in a dispute status until our client advises otherwise If you need anything further please don't hesitate to contact me directly

Complaint: [redacted] I am rejecting this response because: Although Evergreen has told you and the Consumer Financial Protection Bureau that they would send me written itemization and that they were sending it out on 5/20/16, here it is 6/1/and I have yet to receive it I have provided copies of my emails requesting it to both agencies They have recording of the calls, so although they are claiming that I am not telling the truth, that is easy enough to figure out since calls are recordedSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: although I appreciate the agreement to not attempt further contact with meI feel they are not accepting responsibility for the verbally abusive nature of the employee and feel there needs to be internal action and a need to modify their process to ensure that verbal abuse and hostility are not repeated or tolerated by their employeesMedical patients do not deserve to be treated in such a horrible manner because they are struggling economicallyIt is unacceptable behavior on their part and there shoukd be ZERO tolerance for bullying!Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:It seems very convenient that the call simply droppedThe law prohibits harassment in these situations and unethical business practicesEspecially when contacting a person at their place of employmentIn light of the experience that you have show to be your accepted conduct, I request that you never contact my phone number at workI expect that you would conduct yourself as the law allows Sincerely, [redacted] ***

Thank you for your responseI'm sorry that you are not satisfied with our response We have done everything we can to investigate the situation and feel that our findings are valid.We have removed the number as requested and no further calls will be made regarding the accountThank you

HelloIn response to Ms [redacted] 's comments regarding not receiving the information I have confirmed that the proof was mailed to Ms [redacted] but the physical address was used and it did come back mail returnIt was mailed yesterday to the PO Box in [redacted] and hopefully the postal service will have it delivered to her no later then this Saturday

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I appreciate the response and will await the debt validation in the mailI have copies of the emails I sent to the Email address supplied on their website, if you'd like to review them as wellI am curious as to how a company can call, threaten a lawsuit and demand payment before any collections notices areeven givenThat is why I filed the complaintThe whole thing felt very threating and intimidatingSincerely, [redacted] ***

Thank you for the opportunity to respond to the complaint filed by Mr [redacted] We have reviewed the account and verified with our client that they have also received a copy of the complaint Prior to listing the account with our office, our client sent notification letters to Mr [redacted] advising him the account was negative With no response the account was listed on May 6, with our office and a letter was sent to his attention regarding the account being listed here No mail return was received back and numerous calls were made to him that went unreturned The account was listed appropriately as a collection item on his bureau in October We have no record of any correspondence being received by our office On February 3, Mr [redacted] called our office wanting to take care of the account Once payment in full cleared, we followed correct procedure and updated the credit bureau reporting as paid in full This was done on March 7, Due to the fact the account was sent to our office correctly by our client, it was correctly reported by our office to the bureau and it was updated correctly as paid in full there is no validation for deletion We consider this complaint resolved and the matter is closed Thank you for the opportunity to contribute information to the resolution

Thank you for the opportunity to address the issues in the complaint filed by Mr***In reviewing the account notes I show we only spoke with the consumer on a single occasion in which they advised our office they are not allowed personal calls at their place of employment We did not speak with the consumer at their place of employment again after this conversationoccurredDuring the only conversation we have had with the consumer there was no request made for validation on the account We have since requested the validation from our client and it has been mailed to the consumer as of today, May 25, At this time we feel this satisfies Mr [redacted] request for information and the issues raised in this complaintShould you need anything further please don't hesitate to contact me directly.Sincerely,Amber M***Client Services Director

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Thank you for the opportunity to respond to the rejection by the consumer This account is not paid in full We are unable to supply a full accounting of all transactions for an account that isn't paid As previously stated a statement has been mailed to his attention This statement reflects the original charges and any and all insurance payments made The submitted verification of a $payment was not received until today We have researched this with our client who has verified that it was received It was however sent to the Membership Department who is located at the address reflected on his Payment Transmission as well as uses the Account number referenced on the Payment Transmission They applied his payment accordingly The client account number in question within our office is [redacted] and again per our client there has been no payment received in the amount of $ Again, thank you for the opportunity to reply