Evergreen Property Management

The residents of this apartment in which [redacted] resides turned in their mocheck sheet late July The maintenance coordinator made many attempts to contact *** Per ***s request we were to contact him and not the female residents After several attempts to contact [redacted] (messages left and unanswered) we did contact one of the other residents who said that ***s phone had not been working We scheduled an appointment to check out all of their maintenance needs August 29, at which time we found that their a/c unit was not working and was not repairable The manufacturers of “through- the-wall” types of air conditioning unit have seasonal runs for the anticipated demands they will have during the summer months By design, vendors (such as [redacted] ***) only purchase enough inventory to meet the anticipated demand so that they won’t have inventory they can’t sell Further, towards the end of August, most of any remaining inventory is put on sale at prices that cause them to sell quickly Therefore, as it was the end of summer and despite an extensive search, we could not find a replacement unit that would fit the aperture in the wall and also have the same cooling capacity as the air conditioning unit that was in the apartment Therefore, we had no choice but hold off and install a new one in Spring when the more units would be manufactured This is a common problem for this type of a/c unit At the same time, I think that [redacted] needs to take some responsibility for this problem in that his phone was apparently not working Ironically, we have just tried to call him the other day and left a voice message to call us and he has not responded How are we supposed to address any maintenance issues he has if he does not respond to our calls or his phone is not working? Further, other than the a/c unit, we have addressed every maintenance concern he has raised Therefore, to say that we need to give him $off of his rent every month is more than excessive, especially since we made a number of attempt to reach him and also since the only remaining issue is the air conditioning unit which at this point will most likely not be needed for cooling until next spring or summer I am sorry about the fishI really am At the same time, unless they an especially rare type of Amazon Discuss, I have been able to find a number of Amazon Discuss for between $and $ And once again, I feel that [redacted] needs to take some responsibility in this, as well I would also like to say that we do want to take care of things for all of our tenants The owner of this property is a good owner to work with and also wants the tenants taken care of Further, because we have our own maintenance department, performing repair work provides a small “profit center” for us As such, we have a good motivation to take care of our tenants and besides that we just want to be good landlords In fact, we have terminated our management agreement with a number of owners because they didn’t want to take care of things There are too many landlords out there that don’t take care of things Perhaps, based on past experience, [redacted] assumes that we are one of those landlord Because of this, I want to be clear that if he will make a point of communicating with us, he will find that we will take care of things In any event, in the interest of resolving this we would like to propose that we give you a rent credit of $for the loss of the air conditioning and I will personally pay for one of the fish that was “valued at” $ [redacted] Evergreen Property Management, Inc

First, I would like to clarify that our lease agreement provides that we have up to from the end of the lease to refund the security deposit, not from the date of the sublease However, when a property is subleased we will still try to settle with the vacating tenant fairly quickly unless there is an apparent problem with the sub lessor or utility payments being behind (which can become a lien on the property) or some other problem We typically let the vacating tenant know that unless there is an problem arises, we will nonetheless try have it out in days In any event, we sent her a check last week and she has called our office and said that she didn't receive it We confirmed that we had used the correct address and told her that if she has not received it by this coming Friday that she could come into the office and pick up a check I am sorry that she did not receive the payment as quickly as she anticipated At the same time, we are paying her the full amount and well ahead of the time our written agreement calls for

Despite Mr [redacted] ’s extreme assertions, I am not a thief or a liar All expenditures that were madeon Mr [redacted] ’s property were valid and necessary; and the pictures that we took alone demonstrate the need for most of what was done I have operated our company, Evergreen Property Management,Incfor years and during that time have had hundreds of clients for whom wehave managed property This is the first time that one of our management client’s has filed a complaint with the Revdex.com My proposal is that we will once again retrieve copies of all invoices and/or work orders from our archives, submit them to the Revdex.com (to forward on to Mr [redacted] ) and we will not require Mr[redacted] to make any further payment to our company for sums that were due to us under the Management Agreement If this is an acceptable resolution, we will submit copies of all documents to the Revdex.com within two business days of our receipt of notice that Mr [redacted] had agreed to this proposal Mark Massey

We regret that Mr [redacted] is upset At the same time, we do not feel his assertion that we are a “petty company who will do anything to take extra money from their leasees [sic]” is warranted As he acknowledges, they did not pay their rent on time We did try to call, as he also acknowledges, but the voice mailbox was full, and would not let us leave a message We also have obligations to make payments for our clients to pay their bills on time If we don’t have the money to pay mortgages on time, the mortgage company is unforgiving when it comes to late fees Therefore, when tenants pay late, we have little choice but to aggressively pursue rent collections If a tenant needs more time, we can usually work with them to some extent However, when Mr [redacted] finally did pay his rent, he paid it online When he set up this account it gave him the option of having it automatically paid on the same day each month When we charge a late fee, we aren’t trying to be what Mr [redacted] calls “petty” but there must be some consequence for not paying rent on timeIt also makes our job more difficult as we have to make separate accounting runs for the payables for just that property The $fee for serving the Demand for Compliance is, in fact, in the lease agreement Section of the agreement states, “In the event of any default or breach by the Tenant wherein the Landlord in its sole opinion deems it necessary to serve the Tenant a Demand for Compliance or Possession or other legal notice concerning the Tenant’s right to possession of the premises, the Tenant shall pay the Landlord $for the first service, $for the second service and each additional service during the term of this lease“ When we issue a Demand for Compliance, a member of our staff has to prepare the document, someone else has to review and someone has to drive across town to the property and deliver it Our job is a lot easier when tenants just pay the rent and we don’t have to try to call them, or prepare documents, or deliver documents, make separate accounting runs and incur additional expenses Additionally, Mr [redacted] ’s claim that “evergreen did this solely because we expressed our disenchantment over having dealt with them as a company and that we would not resign their lease” is just not true We did this because we have an obligation to our client, the owner of the property, to collect rent It is also our obligation to our client to pursue eviction if someone isn’t going pay rent and a full eviction can take more than a month to wind through the courts before we can have possession of the property returned to us So time is of the essence Further, sometimes people don’t pay rent because they are planning to skip out later in the month; or that they lost their job and have no way to pay rent and are embarrassed to talk to anyone; or something else has dramatically changed in their lives; or there has been a loss of a loved With the number of properties we manage, something like this happens to someone almost every monthWe can understand when things like this occur and there are plenty of instances where we can empathize with their situation and try to work things out In this instance, as Mr [redacted] stated, “it had slipped our mind” I am sorry it slipped his mind I am sorry that he didn’t answer his phone and that he let his voice message box get full so we were unable to leave a message But nonpayment of rent and not answering a phone or being unable to leave a voice message, are some of the same things we encounter when people are not planning on paying their rent

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] It is now clear that Evergreen Management cannot come out with solid evidences, statements, bills work orders, purchase orders etc Instead he is coming out nothing but all BS stories I have clear observations which were confirmed by independent party that nothing has been done at the house so all of the charges were either fake or fabricated I have emphasized before and I will do it again I don’t buy any stories coming from Mark Massy, he is just a story teller, I need documentationYes, I have terminated my contract and I am hoping that I will spread the words out there; no one else will be victimized by this personHere is my proposal, refund all of the fake charges and the money you have stolen from me which was over $1,for nothing but stories and I will pay your $with interestI am sure that contract also indicates that you cannot just fabricate charges or try to rip-off the landlords and even if you do you come out with made up work orders, you are obligated to disclose that info with landlord

We regret that Mr [redacted] is upset At the same time, we do not feel his assertion that we are a “petty company who will do anything to take extra money from their leasees [sic]” is warranted As he acknowledges, they did not pay their rent on time We did try to call, as he also acknowledges, but the voice mailbox was full, and would not let us leave a message We also have obligations to make payments for our clients to pay their bills on time If we don’t have the money to pay mortgages on time, the mortgage company is unforgiving when it comes to late fees Therefore, when tenants pay late, we have little choice but to aggressively pursue rent collections If a tenant needs more time, we can usually work with them to some extent However, when Mr [redacted] finally did pay his rent, he paid it online When he set up this account it gave him the option of having it automatically paid on the same day each month When we charge a late fee, we aren’t trying to be what Mr [redacted] calls “petty” but there must be some consequence for not paying rent on timeIt also makes our job more difficult as we have to make separate accounting runs for the payables for just that property The $fee for serving the Demand for Compliance is, in fact, in the lease agreement Section of the agreement states, “In the event of any default or breach by the Tenant wherein the Landlord in its sole opinion deems it necessary to serve the Tenant a Demand for Compliance or Possession or other legal notice concerning the Tenant’s right to possession of the premises, the Tenant shall pay the Landlord $for the first service, $for the second service and each additional service during the term of this lease“ When we issue a Demand for Compliance, a member of our staff has to prepare the document, someone else has to review and someone has to drive across town to the property and deliver it Our job is a lot easier when tenants just pay the rent and we don’t have to try to call them, or prepare documents, or deliver documents, make separate accounting runs and incur additional expenses Additionally, Mr [redacted] ’s claim that “evergreen did this solely because we expressed our disenchantment over having dealt with them as a company and that we would not resign their lease” is just not true We did this because we have an obligation to our client, the owner of the property, to collect rent It is also our obligation to our client to pursue eviction if someone isn’t going pay rent and a full eviction can take more than a month to wind through the courts before we can have possession of the property returned to us So time is of the essence Further, sometimes people don’t pay rent because they are planning to skip out later in the month; or that they lost their job and have no way to pay rent and are embarrassed to talk to anyone; or something else has dramatically changed in their lives; or there has been a loss of a loved With the number of properties we manage, something like this happens to someone almost every monthWe can understand when things like this occur and there are plenty of instances where we can empathize with their situation and try to work things out In this instance, as Mr [redacted] stated, “it had slipped our mind” I am sorry it slipped his mind I am sorry that he didn’t answer his phone and that he let his voice message box get full so we were unable to leave a message But nonpayment of rent and not answering a phone or being unable to leave a voice message, are some of the same things we encounter when people are not planning on paying their rent