Evergreen Remodeling Inc

*** ***
Revdex.com Resolutions ConsultantPO Box 1000DuPont, W A 98327February 24, 2017RE: Compliant ***Dear *** ***,Thank you for sending me a copy of the complaint filed by Ms*** dated 2/19/Ireceived in the mail a letter from Ms*** on 2/21/17, I am enclosing that
letter, along withthe response sent to her on 2/22/addressing her concerns.The job was not a time and materials job, but a fixed bid agreed on by Mrs***, the personwho hired us to do the work for her daughter, Ms***While the complaint states a requestfor a breakdown occurred multiple times, we actually only received a verbal notice from thecontact person for the job who stated a written letter had gone in the mail requesting abreakdown, and one phone call that same weekend from the actual person who hired usThiswas not an on-going, over time number of requests, but two that came at the same time, followingphone calls for payment.No hole was left in the side of the home, the access way for the door was covered with plywoodand screwed into place while the door was under order (placed the first part of September) andbeing processedThis was done for accurate numbers to make sure the door would fit therequired needs for access in the correct locationThe door installation with trim package, wasdone by the end of September(While this is being referred to as a door installation, it alsoincluded the building of a platform.) This was a custom ordered door due to the size andthickness of the jamb, and an interior sweep was installed by us along the bottom of the door asthe door came with an aluminum adjustable sill without additional weather stripping.The door work in no way impeded the delivery of the washer and dryer, that delay issue wasactually one of the electrical outlet being too far away from the location of the appliances, whichwas dictated by the narrowness of the corridor and other aspects of the homeOur companyoffered a name of an electrician to move the power supply, and to have a custom cord made forthe dryer, but the appliance company would not agree to the longer cord, and the homeowner didnot agree to moving of the power supply.The neighbor was the one who referred us for the job and has known both company and homeowners for the past couple of yearsShe did not get involved with the project beyond that and asthis was a fixed bid, did not affect the cost of the project.At no time was our company notified that there were any issues or concerns with the work priorto receiving the February letter, which means our company was not given an opportunity to makeany corrections which are now being mentioned.It is always the goal of our company to provide quality work and service.Sincerely,Evergreen Remodeling, IncGary and Victoria P***PO Box 125Corbett, OR 97019***,I received your bill stating that it was past due but was not ever given a due dateIt is importantto include a due date on a bill if you have one in mind for a customerFurther, the bill is datedfrom much earlier than when it was actually sent by at least a monthSo, the date on the billgives no indication of a due dateWhen my mom came to visit and saw the work, she askedwhen it was going to be completed and was very surprised to hear that it was done consideringthe state of the work areaThe floor was a mess since nothing was cleaned up after construction,the installed door is drafty with obvious gaps to outside where light can be seen shining through,and there was a toolbox left behindAdditionally, the new door frame had to be cut since youoriginally installed the frame over the dryer outlet, which you did not notice you had done untilwe brought it to your attention.Please, send an itemized invoice that includes the cost for labor (with dates and times included)and materials (with copies of receipts for all purchased items)The cost seems very highconsidering the work doneIt is not clear if the high price is due to the custom door we neveragreed to purchase (nor were given any information about or options on ahead of time) or if it isdue to the superfluous number of trips to the house, time spent fixing your mistakes (e.g.,returning to put in the weather stripping on the door that was originally omitted, cutting out theoutlet that you framed in, etc.), and time spent talking to our neighbor, ***, while at ourproperty during work timeIt would be very helpful to see how the final amount was determined.The project took an extremely long time to complete and led to rescheduling our appliancedelivery multiple times before the order was finally canceled due to not accepting the deliverysoon enoughThis caused us to be without laundry facilities for several monthsOverall, thework was unsatisfactoryIf itemization of the invoice still reflects a $total, please considerproviding some sort of discount for customer dissatisfaction.Thank you,*** ***
*** ** *** ***
*** ** ***
Evergreen Remodeling, IncGary and Victoria P***Doing Business Since 1981 *** ***
*** ** *** ***
*** ** ***
February 22, 2017***,I received your letter yesterday and would like to address it in order of concernThe original billing was sent to you November 9, The past due was the samebilling with past due added so you could see when the first bill had been sentStandardpractice if no specific date is mentioned for when a billing is due is days, this hasnever been brought up as an issue but I will certainly consider this going forwardThe portion of the job I was hired to do was completed September of Yourletter, received February 21, 2017, is the first time I am hearing of any concernsregarding the workThe billing I sent to you directed you to please let me know if youhave any questions, that would have been the time I would expect to be notified of whatyou are now stating.The work has been done for almost four months and during that time I have left messageswith your mother (who I had the contract with to do the door for your home) who did notreturn my phone calls until this past weekend, and have spoken to Joe (who was thecontact person at the job location) and no mention of any of these issues was brought up.The door was a custom made, exterior, weather proof door since the size of the workwould not allow for a standard door, and installed to manufacture's specificationsThiswas discussed with, and understood by, the person hiring me to do the work.Modifications to the door frame to fit the existing electrical situation is standardprocedure when the option to move the electrical outlets is not chosenThe portion of the project that was in our scope of work was completed in a timelymannerThe issue that was brought to my attention, and that I attempted to assist youwith, was electrical and plumbing in natureFrom conversations held with Joe it wasnoted that the electrical outlet for the dryer was too far from the location for the newapplianceI provided the name of an electrician to move the outlet for you, but to myknowledge that was not followed up onThe other option was a custom made cord forthe dryer that would reach the necessary distanceThis was purchased for you, but I wasinformed the company you were purchasing your appliances through refused to hook upyour washer and dryer if that was the solutionDecisions made by you as the homeowneron how to handle this situation are outside of my control and it would not be reasonableto hold me responsible for the cancelation of your purchaseThe job was not a time and materials jobThis was a fixed bid provided by me to*** *** after looking at the job and determining what I expected the costs,required time and necessary overhead to runThis number was agreed upon and the workwas doneAn itemization of the invoice would have been provided if the agreement wastime and materials, but that is not how I normally do my jobs and was not how this jobwas set-upIn the future, if you would like to have work done on a time and materialbasis I would suggest you address that up front, not after the factIt is always my goal to have a satisfied customerHaving not heard that you wereunhappy at the time the work was done did not allow me the opportunity to address anyof the concerns you are now bringing upThe bill for the work done remains the same at$1,350, but I would offer a 10% discount at this time if the bill is paid byMarch 10, That would bring the total owing to $1,215.Sincerely,Gary P***

Revdex.com Complaint #[redacted]RE:  [redacted]Subject:  Concrete padBackground:  November of 2016 sent a bid for a six inch concrete slab to be poured.  The hot tub that was on the existing wooden pad would be moved for pouring, and then replaced on new slab.  Pour was...

done 12/28/16 and covered for weather protection due to Winter environment.Tub was put back on slab on 1/12/17,  after allowing for hardening of concrete.Invoice was sent on 1/24/17.Response from [redacted] on 1/24/17 saying she had some concerns she would like fixed, sent photos of cosmetic imperfections.We responded on 1/25/17 that we would be over to look at the slab in the next couple of days, and would call.  [redacted] asked that we wait until the following week because [redacted] was ill.  Homeowner scheduled meeting for 1/30/17, canceled by homeowner.  Homeowner scheduled meeting for 2/6 and canceled.  Homeowner scheduled for 2/14 and canceled on 2/13 saying she would not be able to meet until 2/25-2/27 "Thanks for your patience- we will get this figured out!"Homeowner sent e-mail on 2/27 asking if a meeting could happen on 2/27 at 2:00pm if that didn't work they could pick another day.  Met with homeowners and offered to re-surface the slab which had some markings due to plastic covering on it to protect it from the weather at the time of pour.  They refused, said they would take care of it, she had been talking with some friends and had ideas of what she wanted to do, wanted to pay only for the deck removal that had been done and to send a billing for what we felt was equitable.  On March 20, 2017 a billing was sent offering an equitable solution of splitting the billing 50/50.  The invoice sent was for $845.00.  We did not hear back from the homeowners.May 16, 2017 sent the billing again.June 5, 2017 received a response saying the invoice was still too high, along with a thank you for our willingness to adjust the price of the concrete slab.  At this point she stated that she had a sub-standard concrete pad that would need to be removed,  that the concrete was defective, and that she was behind schedule with having her hot tub working.We responded that the concrete was not defective, that the additive mentioned to her at the February meeting was just a slower acting one than calcium and so the concrete did not set as fast as it could have, but the colder weather was a factor.  The pad meet acceptable industry standards and that we have had a company ready to come out and re-surface the pad since the February meeting, but they had not allowed us the opportunity to correct the issue.  The issue on the concrete was a cosmetic issue.  August 21, 2017 we sent a final attempt to collect notice on an invoice amount of $845.00 and asked them to please send payment by 9/15/2017.September 20, 2017 received an e-mail from the homeowner saying she had sent a complaint to the Revdex.com and had spoken to a hot tub company that said there was an issue with the hot tub support.  We were not hired to set and level the tub, we were only moving it back on the slab from the location where it had been placed during the pour.  We were also not hired to hook up or do any other adjustments to the hot tub, placing a blocking under it was done as a courtesy for the person or persons who would be finishing the hot tub set-up.  The Revdex.com complaint was the first time of hearing of this issue.The slope of the pad was determined by the existing patio slab which we were asked to match.  This was to avoid any tripping if the pad was higher, or any jarring if the pad was lower than the existing patio.  As this was not a stand alone pad the slope was pre-determined.The other issues were of a cosmetic nature that we were not allowed to correct by a decision of the homeowner.September 24, 2017 following an offer by the homeowner and internal discussion the issue was resolved in the following manner: "As for the terms you listed of dropping attempts to collect on work done for you from November 2016 to January 2017 in exchange for you not pursuing reimbursement for removal of the concrete pad I am willing to agree to that solution. "