Revdex.com Complaint # [redacted] RE: [redacted] ***Subject: Concrete pad November of sent a bid for a six inch concrete slab to be poured The hot tub that was on the existing wooden pad would be moved for pouring, and then replaced on new slab Pour was done 12/28/and covered for weather protection due to Winter environment.Tub was put back on slab on 1/12/17, after allowing for hardening of concrete.Invoice was sent on 1/24/17.Response from [redacted] on 1/24/saying she had some concerns she would like fixed, sent photos of cosmetic imperfections.We responded on 1/25/that we would be over to look at the slab in the next couple of days, and would call [redacted] asked that we wait until the following week because [redacted] was ill Homeowner scheduled meeting for 1/30/17, canceled by homeowner Homeowner scheduled meeting for 2/and canceled Homeowner scheduled for 2/and canceled on 2/saying she would not be able to meet until 2/25-2/"Thanks for your patience- we will get this figured out!"Homeowner sent e-mail on 2/asking if a meeting could happen on 2/at 2:00pm if that didn't work they could pick another day Met with homeowners and offered to re-surface the slab which had some markings due to plastic covering on it to protect it from the weather at the time of pour They refused, said they would take care of it, she had been talking with some friends and had ideas of what she wanted to do, wanted to pay only for the deck removal that had been done and to send a billing for what we felt was equitable On March 20, a billing was sent offering an equitable solution of splitting the billing 50/ The invoice sent was for $ We did not hear back from the homeowners.May 16, sent the billing again.June 5, received a response saying the invoice was still too high, along with a thank you for our willingness to adjust the price of the concrete slab At this point she stated that she had a sub-standard concrete pad that would need to be removed, that the concrete was defective, and that she was behind schedule with having her hot tub working.We responded that the concrete was not defective, that the additive mentioned to her at the February meeting was just a slower acting one than calcium and so the concrete did not set as fast as it could have, but the colder weather was a factor The pad meet acceptable industry standards and that we have had a company ready to come out and re-surface the pad since the February meeting, but they had not allowed us the opportunity to correct the issue The issue on the concrete was a cosmetic issue August 21, we sent a final attempt to collect notice on an invoice amount of $and asked them to please send payment by 9/15/2017.September 20, received an e-mail from the homeowner saying she had sent a complaint to the Revdex.com and had spoken to a hot tub company that said there was an issue with the hot tub support We were not hired to set and level the tub, we were only moving it back on the slab from the location where it had been placed during the pour We were also not hired to hook up or do any other adjustments to the hot tub, placing a blocking under it was done as a courtesy for the person or persons who would be finishing the hot tub set-up The Revdex.com complaint was the first time of hearing of this issue.The slope of the pad was determined by the existing patio slab which we were asked to match This was to avoid any tripping if the pad was higher, or any jarring if the pad was lower than the existing patio As this was not a stand alone pad the slope was pre-determined.The other issues were of a cosmetic nature that we were not allowed to correct by a decision of the homeowner.September 24, following an offer by the homeowner and internal discussion the issue was resolved in the following manner: "As for the terms you listed of dropping attempts to collect on work done for you from November to January in exchange for you not pursuing reimbursement for removal of the concrete pad I am willing to agree to that solution"
Revdex.com Complaint # [redacted] RE: [redacted] ***Subject: Concrete pad November of sent a bid for a six inch concrete slab to be poured The hot tub that was on the existing wooden pad would be moved for pouring, and then replaced on new slab Pour was done 12/28/and covered for weather protection due to Winter environment.Tub was put back on slab on 1/12/17, after allowing for hardening of concrete.Invoice was sent on 1/24/17.Response from [redacted] on 1/24/saying she had some concerns she would like fixed, sent photos of cosmetic imperfections.We responded on 1/25/that we would be over to look at the slab in the next couple of days, and would call [redacted] asked that we wait until the following week because [redacted] was ill Homeowner scheduled meeting for 1/30/17, canceled by homeowner Homeowner scheduled meeting for 2/and canceled Homeowner scheduled for 2/and canceled on 2/saying she would not be able to meet until 2/25-2/"Thanks for your patience- we will get this figured out!"Homeowner sent e-mail on 2/asking if a meeting could happen on 2/at 2:00pm if that didn't work they could pick another day Met with homeowners and offered to re-surface the slab which had some markings due to plastic covering on it to protect it from the weather at the time of pour They refused, said they would take care of it, she had been talking with some friends and had ideas of what she wanted to do, wanted to pay only for the deck removal that had been done and to send a billing for what we felt was equitable On March 20, a billing was sent offering an equitable solution of splitting the billing 50/ The invoice sent was for $ We did not hear back from the homeowners.May 16, sent the billing again.June 5, received a response saying the invoice was still too high, along with a thank you for our willingness to adjust the price of the concrete slab At this point she stated that she had a sub-standard concrete pad that would need to be removed, that the concrete was defective, and that she was behind schedule with having her hot tub working.We responded that the concrete was not defective, that the additive mentioned to her at the February meeting was just a slower acting one than calcium and so the concrete did not set as fast as it could have, but the colder weather was a factor The pad meet acceptable industry standards and that we have had a company ready to come out and re-surface the pad since the February meeting, but they had not allowed us the opportunity to correct the issue The issue on the concrete was a cosmetic issue August 21, we sent a final attempt to collect notice on an invoice amount of $and asked them to please send payment by 9/15/2017.September 20, received an e-mail from the homeowner saying she had sent a complaint to the Revdex.com and had spoken to a hot tub company that said there was an issue with the hot tub support We were not hired to set and level the tub, we were only moving it back on the slab from the location where it had been placed during the pour We were also not hired to hook up or do any other adjustments to the hot tub, placing a blocking under it was done as a courtesy for the person or persons who would be finishing the hot tub set-up The Revdex.com complaint was the first time of hearing of this issue.The slope of the pad was determined by the existing patio slab which we were asked to match This was to avoid any tripping if the pad was higher, or any jarring if the pad was lower than the existing patio As this was not a stand alone pad the slope was pre-determined.The other issues were of a cosmetic nature that we were not allowed to correct by a decision of the homeowner.September 24, following an offer by the homeowner and internal discussion the issue was resolved in the following manner: "As for the terms you listed of dropping attempts to collect on work done for you from November to January in exchange for you not pursuing reimbursement for removal of the concrete pad I am willing to agree to that solution"