Evergreen Softub, Inc.

gentlemen:I was just checking the last correspondence I received from you.  looks like I was supposed to fill some of these questions.  #1 8-25-15#2 model #T-40 #3 transaction [redacted] Invoice #[redacted]#5  #8-30-15  it just never worked  I filled it with water plugged it in & for a while the motor was running.  it didn’t heat the water, but it was running.  then one day it just quit. early on I wasn;t keeping any paperwork but now I have accumulated quite a few.  I paid for this  with my discover credit card. the person I was working with at the time was jennifer hartley in salem oregon     I hope I have done this right  that tub is sitting out in my garage & it will soon be a year & I have not been able to use it  . please help me get this tub out of my garage & my money back   thank you

What a scam and a racket - BEWARE. WOW. Brought our T-300 Softub motor in to have it fixed; it had suddenly stopped working. Upon receiving it, Jennifer emails me and says "When you get a moment, can you tell me what issue you're having with your motor"? Meaning, she wants to know what the issue is. I tell her it just stopped working. We are then informed, after weeks of waiting and having to call and email back in, that they are saying there was rat infestation damage, which isn't covered by our warranty. How convenient. So now we're in dispute, and we're arguing with them. Jennifer says that one of the first things she said to my father-in-law who dropped off the motor was that it was obvious that there was rat damage. Well, if that was the case, then why did she email me asking me what the issue is with my motor? And then they send me photos which don't have any metadata in them proving when or where they were taken...for all we know, they could have been taken minutes before they emailed them to me, to bolster their point. One of their techs said that the rat "traveled with the motor and went into their warehouse and set off motion alarms". Right. Our Softub motor, which was sitting in our backyward with no apparent rat infestation damage, was then sitting in the back of my car for less than 24 hours, and then was sitting in the back of my father-in-law's car for less than 24 hours (he lives closer; he offered to drop it off) and just all that time happened to house a live rat which just sat in there. In the motor. In our cars. You know, just hanging out. Without getting out and checking things out. Without leaving any droppings. Just kind of, you know, chilling in a Softub motor across two cars and 24 hours time, into a different warehouse, spanning a hundred miles. So Jennifer tells me that it's no longer going to cost our warranty deductible of $275, it's closer to $1200 to repair. I tell her forget it, we're not having it serviced through them. Hours later I appeal to her, asking for some kind of compromise because everything thus far has sounded incredibly fishy. She doesn't even acknowledge my email. She calls me up and says that our motor is ready for pickup. Meaning, now they're refusing to repair my motor at all or engage in any further dialogue. So I tell her I'll come pick it up. Jennifer says "I'd be more comfortable just shipping it to you." I tell her no, I'm not giving them our address and it's on my way south to Vancouver so I'll pick it up that Friday on my way south. So what does she do? She ships it anyway. Without telling me. Without the courtesy of informing me that she's shipping our property. And where does she ship it? To our old address. To residents of a home that we haven't lived in for two years. I tell her this. She sends for a Fedex call tag. She says they're redirecting it. They don't. Finally, I get my Softub motor back far later, and it's obvious that the insides have been doctored to look like rat damage. So we just settle on a Craigslist-purchased motor that the seller had repaired from Evergreen Softub a few years earlier. We bought it for $400 from them. Works fine. And can you guess what these sellers paid to have their motor fixed through Evergreen Softub? Yep. $1200. If this doesn't scream "racket," then I don't know what does.

I purchased a evergreen soft tub. I would not recommend this product because service is terrible. They do not stand behind warranty. Our sot tub had a leak still under warranty and at their request we sent the pump in, it took 2 months Oh did I say we live in Nebraska, NO Service there ,it went to Idaho , at my expense. The tube was the one with a leak. Motor - pump was returned to us took pictures the second time and emailed . Sent pump second time at my expense . We'll, we still have leak . We have talked to several people with evergreen ,they have service In Kansas, and Missouri it is at our EXPENSE to take it . I DO NOT RECOMMEND EVERGREEN SOFT TUB