Evergreen Sunoco

We understand this customer's frustration at the fact that they are unable to use gift cards which they purchased under the previous SkyMall ownership before they filed for bankruptcyIn the terms of our purchase of SkyMall, it was explicitly stated that gift card liabilities did not extend to us, the new ownershipAll individuals seeking restitution were required to file a claim with the federal bankruptcy court on or before June 15th of All information regarding the bankruptcy can be found in the link below[redacted] We regret the inconvenience that this customer has experienced and are always here to help with any other matter

When this customer placed their order on December 17th, the vendor responsible for the product listed it as in stockRegrettably, they reported on the 19th that one item had been discontinued and they could no longer fulfill that piece of the order, and so they cancelled itThe vendor then notified both us and the customer on the 27th that the product was on backorder until early 2017, at which time the customer reached out to us stating that they wished to cancelWe obliged this request and sincerely apologized The customer was never charged for this order because no valid tracking numbers were uploadedAny pending authorizations on funds wil be removed within business daysWe regret the inconvenience this customer experienced and sincerely apologize againWe appreciate this customer's business and hope that they will place orders with us in the futureWe can be reached by phone for questions at [redacted]

SkyMall.com currently does not offer gift cards for other businesses such as [redacted] ***, nor can we find any of this customer's information in our systemsThis being the case, we are currently unable to respond to this customer's requestWe would, however, like to know why the customer believes to have ordered a [redacted] gift card from us when possible so that we can properly investigate this matter

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

This customer initiated a return with us on June 15th via e-mailWe contacted the vendor on the same day and responded to the customer on the 17th, by which time they stated that they had already shipped the package to us of their own accordWe have issued a full refund to the customer in two
parts: one part for the rice of the item, $101.99, and one part for $The latter refund request is still being processed through the payment method nd should arrive on the customer's account within the next business days. Because the customer shipped the product back to us without any return information and to the incorrect address, we will not be issuing a refund for the shipping costs thus incurred.Because the customer claimed that the product was damaged, we would have issued a return authorization and labelA full refund has been issued for this order and we consider this matter closed

Complaint: ***
I am rejecting this response because:In my original complaint I mentioned the name of the people I spoke to Sky mall and there outright rejection shows the maturity of the companyi spoke their people like Holden/ Rachael at ***.
Regards,
*** ***

The vendor fulfilling this customer's order unfortunately uploaded an incorrect tracking numberUpon verifying that the product was not sent via a different tracking number, we have issued a full refund as the customer requestedWe sincerely apologize for the inconvenience that this customer
experienced and would like to express our appreciation for their business

Hello,After calling the phone number provided and speaking to a representative there, we have determined that the company in question is indeed Marriott RewardsSkyMall has not had a relationship with Marriott for over two years since the former ownership of SkyMall filed for bankruptcyAny issues with Marriott rewards must be handled through Marriott; we at SkyMall have no access or control over any data relevant to Marriott Rewards users' accountsWe regret any inconvenience that this customer is experiencing with regard to their Marriott Rewards account and encourage them to reach out to Marriott at the same number provided in their previous response for rectification.Thank you,SkyMall

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

This customer contacted us in January regarding returning their Glacier Heat steering wheel, which was defective. We attempted to communicate with the vendor (i.e. the manufacturer  of this product) in order to receive return instructions and resources that we could relay to the customer for...

their convenience. The vendor remained unresponsive for quite some time. We issued a refund to the customer on March 2nd, 2016 and they were not required to return the item.   We appreciate this customer’s business and regret the inconvenience they experienced with the product. Because funds have been restored and the item does not have to be returned, we now consider this matter closed.”   Thank you!

We contritely apologize for the shipping delay associated with this customer's order. The order shipped on November 28th via Fedex tracking number [redacted] and is scheduled to be delivered on December 1st. We appreciate this customer's business and patience with us, and offer our...

sincere thanks.

When this customer placed their order on December 17th, the vendor responsible for the product listed it as in stock. Regrettably, they reported on the 19th that one item had been discontinued and they could no longer fulfill that piece of the order, and so they cancelled it. The vendor then...

notified both us and the customer on the 27th that the product was on backorder until early 2017, at which time the customer reached out to us stating that they wished to cancel. We obliged this request and sincerely apologized.  The customer was never charged for this order because no valid tracking numbers were uploaded. Any pending authorizations on funds wil be removed within 5 business days. We regret the inconvenience this customer experienced and sincerely apologize again. We appreciate this customer's business and hope that they will place orders with us in the future. We can be reached by phone for questions at [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

According to [redacted] records as of February 6th, 2017, a refund has indeed been submitted via unique transaction ID [redacted]. Should the customer have any further questions, we recommend that they reach out to [redacted] directly.

SkyMall.com currently does not offer gift cards for other businesses such as [redacted], nor can we find any of this customer's information in our systems. This being the case, we are currently unable to respond to this customer's request. We would, however, like to know why the customer believes to...

have ordered a [redacted] gift card from us when possible so that we can properly investigate this matter.

We understand this customer's frustration at the fact that they are unable to use gift cards which they purchased under the previous SkyMall ownership before they filed for bankruptcy. In the terms of our purchase of SkyMall, it was explicitly stated that gift card liabilities did not extend to us,...

the new ownership. All individuals seeking restitution were required to file a claim with the federal bankruptcy court on or before June 15th of 2015. All information regarding the bankruptcy can be found in the link below.[redacted]We regret the inconvenience that this customer has experienced and are always here to help with any other matter.

To Whom it May Concern,Thank you for notifying us of this customer's complaint. We have been in communication with the vendor of this product regarding this matter and they have confirmed that a replacement is being shipped today, 1/28/2016, via [redacted] trackingnumber [redacted].We...

sincerely apologize for the inconvenience this customer has experienced with their order and appreciate their business.Kind regards,[redacted]SkyMall