Everhart Place Apartments

Initial Business Response / [redacted] (1000, 10, 2015/06/16) */ [redacted] I phoned [redacted] on June 11th after looking into the complaint and left a message on his voice mail to call me back in which he did the next day From what I understand is that he is new to the Auction network and like many others clicked the agreement to the terms and conditions with out reading them In the terms of a Auction we have viewing the day prier to and the morning of the auction And it is stated in the conditions that All goods are available for inspection before the sale and each purchaser shall be held to have satisfied themselves as to identity , authenticity ,and condition and shall not be permitted to make any objection after the sale on any grounds whatsoever On the day of the auction that [redacted] bid on and won lot which was listed on the online and in house catalogs the idem was listed as 32GB [redacted] / 10.6" TOUCHSCREEN / BLACK With a pitcher of the unit as well The description was accurate of the idem being sold [redacted] had said in his complaint that a staff member of [redacted] Auctions had commented that the tablet sells for $new but he had heard it in the back ground and it was not our auctioneers that said it When I looked into it someone on the floor in the crowed did say out loud that they sell for $I can not identify if it was a Sunday staff member or a customer but after talking to [redacted] on how he felt that it was misrepresented I explained the terms and conditions that he had entered into and also that he should view all items before purchasing but I also explained that we do look after our purchasers by letting them know that if you buy a item and it is not working or is not as described in the catalogs you can return it within days for a full refund which no other Auction does that we know of so that way we can stop people from bringing items to sell that are faulty As for the tablet I explained to [redacted] that we did not mislead by way of description of the item in our catalogue or Auctioneers description but we would refund the purchaser because we are more driven to keep our customers than to give them a bad first time experience [redacted] was agreeable to our offer and will bring back the tablet for a full refund Initial Consumer Rebuttal / [redacted] (2000, 13, 2015/06/16) */ I was recently contacted by [redacted] Auctions, by phone, on June 12th after a long period of not receiving a response from them The conversation went well and [redacted] Auctions agreed to a full refund by cheque which would be ready the following weekToday, June 16th, I returned the product and received a cheque in the amount of the original pruchase price Although the start of trying to find some sort of resolve with [redacted] lacked in any type of communication, the first phone call from them, resulted in a full resolve

Initial Business Response /* (1000, 6, 2015/12/03) */
On November 15th Kastner Auctions did have a number of autos up for auction some of the autos were sold unconditional and some were sold conditional upon owners approval which means that we have to get approval from the Bank , trust co , bailiff
or private owner to be sold In the online catalog it gives the description of the item only When the auto is put on the auction block the auctioneer will announce the terms of the sale on that auto such as in the case of the *** it was announced several times that it was a conditional sale and will need owner approval We also will let any one know in advance which autos are conditional if they ask as to the invoice being sent out *** ( The online auction carrier ) for our auction and many others will send out the invoice to let the bidder know that they are high bid and upon approval that is the amount to be paid and in regards to our buyers premium on autos all are subject to a percentage up to a max of $We do not charge more than that amount
Initial Consumer Rebuttal /* (3000, 8, 2015/12/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I can't see any reason other than bad business practice that the explanation of the sale being conditional on the sellers approval of the bid isn't indicated in the item descriptionIt is a simple fix from a buyers perspectiveI still feel that Kastners bargained in bad faith and should honor my winning bidThey've made no attempt to rectify this issue in subsequent auctions and the exact same car was put up for auction again this past weekend with the same descriptionNo attempt to advise online bidders the winning bid was subject to sellers approvalDeceptive business practices
Final Business Response /* (4000, 10, 2015/12/14) */
Hi*** With the online auction there is a live audio and video as well as a biding screen As a online bidder you can hear the auctioneer in real time as you are bidding the same as if you were at the auction With *** ( The online provider that we use ) They state in there terms that all bids are conditional upon approval of the auction house and any bid can be accepted or rejected by the auctioneer ay any time We are talking with *** to see if we can put some type of marker so if a bidder is not listening to the audio it would inform them ahead of time to turn it up but at this time it is not in place In regards to the invoice sent by *** they do not state on the invoice the conditions of the sale because it is in there general terms that a bidder must accept ( click on ) before they can bid on there sight and I can see why because there can be so many different terms for every saleThat is why the bidder should be listening to the audio At this time *** Hosts over larger auction houses and has not ran into a issue of this kind I will forward this complaint to them so that they can take a look at it and see if there is something they can add to there invoicing but I can not speak for them to say if they will change anything or not as they are only a service that we use and do not control
Final Consumer Response /* (4200, 12, 2015/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Lots of excuses from KastnerNo resolution and if they had taken the time to make these explanations at the time instead of sending me a one sentence email "it's a glitch", this could have been avoidedI would never buy anything from them and would never recommend themI think their online business practices leave alot to be desiredI'm not looking for any further resolutionThanks

Initial Business Response /* (1000, 10, 2015/06/16) */
[redacted] I phoned [redacted] on June 11th after looking into the complaint and left a message on his voice mail to call me back in which he did the next day . From what...

I understand is that he is new to the Auction network and like many others clicked the agreement to the terms and conditions with out reading them . In the terms of a Auction we have viewing the day prier to and the morning of the auction And it is stated in the conditions that All goods are available for inspection before the sale and each purchaser shall be held to have satisfied themselves as to identity , authenticity ,and condition and shall not be permitted to make any objection after the sale on any grounds whatsoever . On the day of the auction that [redacted] bid on and won lot 147 which was listed on the online and in house catalogs the idem 147 was listed as 32GB [redacted] / 10.6" TOUCHSCREEN / BLACK . With a pitcher of the unit as well . The description was accurate of the idem being sold. [redacted] had said in his complaint that a staff member of [redacted] Auctions had commented that the tablet sells for $600.00 new but he had heard it in the back ground and it was not our auctioneers that said it . When I looked into it someone on the floor in the crowed did say out loud that they sell for $600.00 . I can not identify if it was a Sunday staff member or a customer but after talking to [redacted] on how he felt that it was misrepresented . I explained the terms and conditions that he had entered into and also that he should view all items before purchasing but I also explained that we do look after our purchasers by letting them know that if you buy a item and it is not working or is not as described in the catalogs you can return it within 2 days for a full refund which no other Auction does that we know of so that way we can stop people from bringing items to sell that are faulty . As for the tablet I explained to [redacted] that we did not mislead by way of description of the item in our catalogue or Auctioneers description but we would refund the purchaser because we are more driven to keep our customers than to give them a bad first time experience . [redacted] was agreeable to our offer and will bring back the tablet for a full refund.
Initial Consumer Rebuttal /* (2000, 13, 2015/06/16) */
I was recently contacted by [redacted] Auctions, by phone, on June 12th after a long period of not receiving a response from them.
The conversation went well and [redacted] Auctions agreed to a full refund by cheque which would be ready the following week. Today, June 16th, I returned the product and received a cheque in the amount of the original pruchase price.
Although the start of trying to find some sort of resolve with [redacted] lacked in any type of communication, the first phone call from them, resulted in a full resolve.