Initial Business Response / [redacted] (1000, 5, 2015/05/17) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @everlastblacktop.com Everlast Blacktop aims to consistently deliver a professional service to our customers and I would like to state that on this occasion the level of service the customer received was unacceptableThere seemed to be multiple complications for this particular project that occurred and we apologize for the inconvenience she experienced Regarding the scheduling: Unfortunately, this industry is weather permittingWith the multiple rain days this last month, it has complicated project start dates tremendouslyThis however is no excuse why the owner was not notified prior to day of commencementReplacing a driveway can be completed in one day if the inspection same dayIt should of been communicated that the project could technically take three days to completeInspections periods can sometimes be delayed so we typically tell clients it is: One day for removal, one day for inspection, and one day for installationIt seems lack of office communications are responsible for this mishap Regarding the permit applications / Inspections Every village has different requirements, rules, and regulations when it comes to driveway replacementsAs much as we strive to be compliant with every village code, there are occasions when mistakes are made and need to be correctedWhen those mistakes are made, we do our best to resolve every complication that occurs to village specificationsIn the last years, we have paved hundreds of driveways in the chicagoland area and have not failed final compliance once yet On this particular occasion, the village requirements were not followed and we had to resolve the inspectors issue for complianceWith the correction completed, another mistake occurredOur pave crew completed a "quick fix" on restoring the grass effected by the installationThe customer expressed dissatisfaction with the repairs and we promised to restore the grass properlyThat was completed last week and the owner expressed approval for the correction and an end to the dispute We apologized for the inconvenience to the owner, and she stated that she would remove this complaint from the Revdex.com No credit, funds, or free service was offered for the delay and inconvenience We apologise for the annoyance that this may have caused to the ownerIt is simply unacceptable for the number of mishaps that occurred to her on this projectWe will actively work to improve service levels so an occurrence such as this does not happen again
Initial Business Response / [redacted] (1000, 5, 2015/05/17) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @everlastblacktop.com Everlast Blacktop aims to consistently deliver a professional service to our customers and I would like to state that on this occasion the level of service the customer received was unacceptableThere seemed to be multiple complications for this particular project that occurred and we apologize for the inconvenience she experienced Regarding the scheduling: Unfortunately, this industry is weather permittingWith the multiple rain days this last month, it has complicated project start dates tremendouslyThis however is no excuse why the owner was not notified prior to day of commencementReplacing a driveway can be completed in one day if the inspection same dayIt should of been communicated that the project could technically take three days to completeInspections periods can sometimes be delayed so we typically tell clients it is: One day for removal, one day for inspection, and one day for installationIt seems lack of office communications are responsible for this mishap Regarding the permit applications / Inspections Every village has different requirements, rules, and regulations when it comes to driveway replacementsAs much as we strive to be compliant with every village code, there are occasions when mistakes are made and need to be correctedWhen those mistakes are made, we do our best to resolve every complication that occurs to village specificationsIn the last years, we have paved hundreds of driveways in the chicagoland area and have not failed final compliance once yet On this particular occasion, the village requirements were not followed and we had to resolve the inspectors issue for complianceWith the correction completed, another mistake occurredOur pave crew completed a "quick fix" on restoring the grass effected by the installationThe customer expressed dissatisfaction with the repairs and we promised to restore the grass properlyThat was completed last week and the owner expressed approval for the correction and an end to the dispute We apologized for the inconvenience to the owner, and she stated that she would remove this complaint from the Revdex.com No credit, funds, or free service was offered for the delay and inconvenience We apologise for the annoyance that this may have caused to the ownerIt is simply unacceptable for the number of mishaps that occurred to her on this projectWe will actively work to improve service levels so an occurrence such as this does not happen again