Everlast Renovation Company

Initial Business Response / [redacted] (1000, 5, 2014/05/11) */ Contact Name and Title: [redacted] Owner Contact Phone: XXXXXXXXXX Contact Email: ***@everlastrenovation.com We are happy as always, to respond to the concerns of the homeowner and to the Revdex.com We thought the complaint was only about the injured pet, but we see that the complaint was more slanted towards being unsatisfied with the contract amount, length of job, and an alleged unfinished status Although we have already visited the customer in person and have been paid in full as of 4/30/We were surprised to see a written complaint filed the very same dayThe customer states she "had to do what she had to do" The customer paid in full because our simple line contract dated 8/5/states quite clearly that she was to pay her insurance proceeds from her insurance claim plus her $1,deductible, plus $There was never any promises, allusion, or misunderstanding about not having to pay anything out of pocketOne could argue that a contract has too much fine print, too long, too complicated, or contained ambiguous wording, but the contract is only linesI have attached a signed copy When the customer called upset that their dog had stepped on a nail, we scheduled to be on site the very next business dayThe homeowner called while we were in route and postponed to the following dayThe nail turned out to not be a nail, but rather a piece of unrecognizable metal which allegedly was left from the job As far as clean up goesThey do not keep their grass nor their leavesIt is not easy to clean up nails in 8" tall grass and inches of leavesThe magnets can't reach through the grassHowever, the crew cleaned while on site, the salesman cleaned twice, the owner of the company cleaned once againWe had to rake their leaves for them in order to pick up nails and debris, we stopped short of cutting their grass tooIn addition once a foot of snow fell shortly after thanksgiving it did not melt for monthsby end of march the snow was knee high in their front and rear yardThis company can not be held liable for debris allegedly left carelessly behind from a siding job that was finished months agoIt is beyond a reasonable amount of timeThe piece of metal could have been from anything As far as the time line goesMrs [redacted] recollection of events are somewhat skewedWe met in July 2013, The insurance claim decision took a whileWe signed a contract after their insurance company finished their inspection, we signed a contract based on their scope on August 5, (see attached) They selected roofing and siding colors and pulled we registered a contractor license and permit on October 21, The copy of the check is attached, the back endorsement has their address clearly markedWe did the roof firstThe siding followed in November What Mrs [redacted] states as unfinished is that we were going to add a corrugated plastic downspout extensionI have attached a picture of what this item looks likeWe agreed we would slip this on when we came for the final paymentWe did not hound them for money in the meantime, nor did we make a special trip for this $itemIt was always understood that we would put this on lastHowever nothing of the roof or siding was in disarray or unfinished this whole time Please feel free to contact me to discuss this matter at length [redacted] XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/05/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) First off, my dog getting hurt was the straw that broke the camel's back as they sayMy yard's grass was never inches longWe had always kept it short up untill October when the weather got coldAlong both sides of our house actually is either the drivway or gravelIn fact,the area in the backyard were work was completed is covered in dirt not grassThe back yard yes had leaves but until his men racked them into huge piles; they were pretty spread out throughout the yard [redacted] was the one who had told his men to rake the leaves into a pile when we complained about the debris that was leftThis happened that Monday of Thanksgiving weekWe were still cleaning up [redacted] and [redacted] garbage that his workers left around,in our bushes, and in our backyardHis men could of used their "metal detector" to find the pieces they left behindI have attached only a few pictures of what I have had to clean up from his men, but like I said when my dog was injured, I just couldn't ignore this anymoreI was also months pregnant at the time and put on bed rest which up to that time I had kept up with the yard work or had the kids across the street cut it for usI have an English Bulldog who is extreme allergic to grass for which I have to keep up with yardWhen [redacted] came for the final payment he told me that "I had another job in the area and since you weren't a high paying job, I figure I would just come when I came to do their jobBut they have had issues." I showed [redacted] the pieces of metal that he allegdly said he can not be held liable for a job done six months prior(pictures attached) His jaw dropped and he said "This is embarrassing, I can understand the smalll pieces but not this." I also pointed out that when we could not find our mailbox after they were done with the siding [redacted] was forced to buy us a new oneWell come to find out it was thrown into our bushes like a lot of the debris The final payment also was given in check to [redacted] on May 2,not April 30, During this time, [redacted] also took a plastic bag full of the debris that he claimed he was going to show his boss that was left behind Also into response to Mr[redacted] stating that "nothing of the roof or siding was in disarray or unfinished" is untrue because the piping containing the air conditioning wiring was hanging from the side of the housePlus, the backdoor doorbell wiring was still exposedOur door bell was and has not been placed back In response to the Owner, [redacted] , he was never and has never met with us or been on our propertyThe only person that was here was [redacted] who is the Project Manager according to paperwork May 8, [redacted] was still contacting me ( [redacted] ) and harassing me about how the situation can be handledThis was into response from us contacting our Farmers Insurance agent about how we were treated and how the situation was handled We do have the pictures on file if they need to be presented EVEN though they HAVE received the final payment Final Business Response / [redacted] (1000, 11, 2014/05/28) */ I'm sorry Mrs [redacted] , but you are also unaware of what transpired during your projectAs the owner of this company I was out to your home timesI personally pulled all your permits and brought them out to your home, which was my first tripI met your husband and I met your english bulldog and I can describe your front yard, home, and your back yardI did not get the opportunity to come out during the roofing work, but when the siding began, I brought the siding components and ran to the store as the crew needed itemsIn total I was out there times In regards to your mailboxIt was placed on top of a bush, but fell to the bottomSince so much snow fell during your siding job, it was no longer visibleHowever, once you had presented the issue....without any hesitation this company purchased a brand new one and placed it where you desiredI don't see how that makes us terrible In regards to the pictures you have supplied, one can see how much tall grass, leaves, branches, twigs and shrubbery you have in your lawnThese items you show are aluminum and cannot be picked up by magnets, We pick these up by sightYou completely disregard to the Revdex.com how much snow had fallen during your project, burying most of these thingsWe picked up several times, we went as far as raking your yard for you in a responsible manner to pick up as much as we couldThe fact of the matter is.....that we finished siding your home around Thanksgiving of That is months agoAt some point you become responsible for your yard after week or If your dog went out twice a day during those months, he has been in your yard over times without getting cut on anythingMy point is there was no complete disregard for clean upYou yourself confirmed that you stopped cleaning your yard since October 2013, making our job harderWe shouldn't have to rake customer's yards because they don't cut their lawns nor rake their own leavesWe are not a landscaping company You have also falsely accused this company of harassment! We perform hundreds of jobs annuallyNo one in this company is aggressiveFor the Revdex.com's benefit, here is [redacted] last text message to you verbatim "I just got off the phone with farmersThey told me about your email complaintYou have now made a complaint on the b.b.band complained to your agentI gave you a roof for $so you guys would not have to worry about that immediately after twinsI really did try to help you guys outNow your intentions seem to be to cause as much trouble for me as possibleI am truly sorry your dog was injuredIs there anything else I can do to resolve this? This text message is in no way harassment You didn't mention to the Revdex.com that you were only approved for siding from your insurance companyYOU REALLY NEEDED A ROOFWE DID YOUR ROOF ANYWAYSEvery year we are charitable with a few customers that really need the help [redacted] believed you were good people that could use the extra help since you couldn't afford the work otherwise If you continue to slander my company and continue to falsely claim harassment, I will be take legal action against you

Initial Business Response / [redacted] (1000, 8, 2014/08/22) */ Contact Name and Title: [redacted] Owner Contact Phone: XXXXXXXXXX Contact Email: ***@everlastrenovation.com Mr [redacted] has agreed to retract this Revdex.com complaintWork was being completed the very day this complaint appeared onlineA few more punch list items were addressed the next consecutive days and we have now amicably resolved the issues

Initial Business Response /* (1000, 5, 2014/05/11) */
Contact Name and Title: [redacted] Owner
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@everlastrenovation.com
We are happy as always, to respond to the concerns of the homeowner and to the Revdex.com.
We thought the complaint was only...

about the injured pet, but we see that the complaint was more slanted towards being unsatisfied with the contract amount, length of job, and an alleged unfinished status.
Although we have already visited the customer in person and have been paid in full as of 4/30/14. We were surprised to see a written complaint filed the very same day. The customer states she "had to do what she had to do".
The customer paid in full because our simple 4 line contract dated 8/5/13 states quite clearly that she was to pay her insurance proceeds from her insurance claim plus her $1,0000 deductible, plus $500.00. There was never any promises, allusion, or misunderstanding about not having to pay anything out of pocket. One could argue that a contract has too much fine print, too long, too complicated, or contained ambiguous wording, but the contract is only 4 lines. I have attached a signed copy.
When the customer called upset that their dog had stepped on a nail, we scheduled to be on site the very next business day. The homeowner called while we were in route and postponed to the following day. The nail turned out to not be a nail, but rather a piece of unrecognizable metal which allegedly was left from the job.
As far as clean up goes. They do not keep their grass nor their leaves. It is not easy to clean up nails in 8" tall grass and 8 inches of leaves. The magnets can't reach through the grass. However, the crew cleaned while on site, the salesman cleaned twice, the owner of the company cleaned once again. We had to rake their leaves for them in order to pick up nails and debris, we stopped short of cutting their grass too. In addition once a foot of snow fell shortly after thanksgiving it did not melt for 4 months. by end of march 2014 the snow was knee high in their front and rear yard. This company can not be held liable for debris allegedly left carelessly behind from a siding job that was finished 6 months ago. It is beyond a reasonable amount of time. The piece of metal could have been from anything.
As far as the time line goes. Mrs. [redacted] recollection of events are somewhat skewed. We met in July 2013, The insurance claim decision took a while. We signed a contract after their insurance company finished their inspection, we signed a contract based on their scope on August 5, 2014. (see attached) They selected roofing and siding colors and pulled we registered a contractor license and permit on October 21, 2013. The copy of the check is attached, the back endorsement has their address clearly marked. We did the roof first. The siding followed in November 2013. What Mrs. [redacted] states as unfinished is that we were going to add a corrugated plastic downspout extension. I have attached a picture of what this item looks like. We agreed we would slip this on when we came for the final payment. We did not hound them for money in the meantime, nor did we make a special trip for this $10.00 item. It was always understood that we would put this on last. However nothing of the roof or siding was in disarray or unfinished this whole time.
Please feel free to contact me to discuss this matter at length. [redacted] XXX-XXX-XXXX.


Initial Consumer Rebuttal /* (3000, 7, 2014/05/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First off, my dog getting hurt was the straw that broke the camel's back as they say. My yard's grass was never 8 inches long. We had always kept it short up untill October when the weather got cold. Along both sides of our house actually is either the drivway or gravel. In fact,the area in the backyard were work was completed is covered in dirt not grass. The back yard yes had leaves but until his men racked them into huge piles; they were pretty spread out throughout the yard. [redacted] was the one who had told his men to rake the leaves into a pile when we complained about the debris that was left. This happened that Monday of Thanksgiving week. We were still cleaning up [redacted] and [redacted] garbage that his workers left around,in our bushes, and in our backyard. His men could of used their "metal detector" to find the pieces they left behind. I have attached only a few pictures of what I have had to clean up from his men, but like I said when my dog was injured, I just couldn't ignore this anymore. I was also 6 months pregnant at the time and put on bed rest which up to that time I had kept up with the yard work or had the kids across the street cut it for us. I have an English Bulldog who is extreme allergic to grass for which I have to keep up with yard. When [redacted] came for the final payment he told me that "I had another job in the area and since you weren't a high paying job, I figure I would just come when I came to do their job. But they have had issues." I showed [redacted] the pieces of metal that he allegdly said he can not be held liable for a job done six months prior. (pictures attached) His jaw dropped and he said "This is embarrassing, I can understand the smalll pieces but not this." I also pointed out that when we could not find our mailbox after they were done with the siding [redacted] was forced to buy us a new one. Well come to find out it was thrown into our bushes like a lot of the debris.
The final payment also was given in check to [redacted] on May 2,2014 not April 30, 2014. During this time, [redacted] also took a plastic bag full of the debris that he claimed he was going to show his boss that was left behind.
Also into response to Mr.[redacted] stating that "nothing of the roof or siding was in disarray or unfinished" is untrue because the piping containing the air conditioning wiring was hanging from the side of the house. Plus, the backdoor doorbell wiring was still exposed. Our door bell was and has not been placed back.
In response to the Owner, [redacted], he was never and has never met with us or been on our property. The only person that was here was [redacted] who is the Project Manager according to paperwork.
May 8, 2014 [redacted] was still contacting me ([redacted]) and harassing me about how the situation can be handled. This was into response from us contacting our Farmers Insurance agent about how we were treated and how the situation was handled.
We do have the pictures on file if they need to be presented EVEN though they HAVE received the final payment.
Final Business Response /* (1000, 11, 2014/05/28) */
I'm sorry Mrs. [redacted], but you are also unaware of what transpired during your project. As the owner of this company I was out to your home 4 times. I personally pulled all your permits and brought them out to your home, which was my first trip. I met your husband and I met your english bulldog and I can describe your front yard, home, and your back yard. I did not get the opportunity to come out during the roofing work, but when the siding began, I brought the siding components and ran to the store as the crew needed items. In total I was out there 4 times.
In regards to your mailbox. It was placed on top of a bush, but fell to the bottom. Since so much snow fell during your siding job, it was no longer visible. However, once you had presented the issue....without any hesitation this company purchased a brand new one and placed it where you desired. I don't see how that makes us terrible.
In regards to the pictures you have supplied, one can see how much tall grass, leaves, branches, twigs and shrubbery you have in your lawn. These items you show are aluminum and cannot be picked up by magnets, We pick these up by sight. You completely disregard to the Revdex.com how much snow had fallen during your project, burying most of these things. We picked up several times, we went as far as raking your yard for you in a responsible manner to pick up as much as we could. The fact of the matter is.....that we finished siding your home around Thanksgiving of 2013. That is 6 months ago. At some point you become responsible for your yard after week 2 or 3. If your dog went out twice a day during those 6 months, he has been in your yard over 365 times without getting cut on anything. My point is there was no complete disregard for clean up. You yourself confirmed that you stopped cleaning your yard since October 2013, making our job harder. We shouldn't have to rake customer's yards because they don't cut their lawns nor rake their own leaves. We are not a landscaping company.
You have also falsely accused this company of harassment! We perform hundreds of jobs annually. No one in this company is aggressive. For the Revdex.com's benefit, here is [redacted] last text message to you verbatim.
"I just got off the phone with farmers. They told me about your email complaint. You have now made a complaint on the b.b.b. and complained to your agent. I gave you a roof for $500 so you guys would not have to worry about that immediately after twins. I really did try to help you guys out. Now your intentions seem to be to cause as much trouble for me as possible. I am truly sorry your dog was injured. Is there anything else I can do to resolve this?
This text message is in no way harassment.
You didn't mention to the Revdex.com that you were only approved for siding from your insurance company. YOU REALLY NEEDED A ROOF. WE DID YOUR ROOF ANYWAYS. Every year we are charitable with a few customers that really need the help. [redacted] believed you were good people that could use the extra help since you couldn't afford the work otherwise.
If you continue to slander my company and continue to falsely claim harassment, I will be take legal action against you.

Initial Business Response /* (1000, 8, 2014/08/22) */
Contact Name and Title: [redacted] Owner
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@everlastrenovation.com
Mr. [redacted] has agreed to retract this Revdex.com complaint. Work was being completed the very day this complaint appeared...

online. A few more punch list items were addressed the next consecutive days and we have now amicably resolved the issues.