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Everly Concrete Products Inc

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Everly Concrete Products Inc Reviews (2)

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.There really is no resolution to my complaint as it is merely a complaint that I feel others who choose to do business with Everly's should be aware ofHow do they feel invoicing people for a trip fee when they showed up without any confirmed appointment is right? That's equivalent to me showing up at their business after hours and trying to charge them for it.
Regards,
*** ***

Everly Concrete Products, Inc. manufactures and sells product used in the installation of septic systems. Once a product is sold, Everly provides warranty service for a period of 2 years (4 service calls). During the first warranty call, Everly will electrically connect from the outside control...

panel to and including the septic tank. Everly is not responsible for making any electrical connections between the homeowner's electrical panel and the control panel for the septic system. This work is to be done by the homeowner or the subcontractor. Everly normally does not schedule warranty calls because the control panel is to be mounted outside where access to the disconnect switch is possible. On 3 prior warranty visits (4/3/14, 12/11/14, 7/1/15), the homeowner was notified that access to the control panel was not possible. On July 8th, 2015 our office received a call from the homeowner stating that she had only plugged in her aerator system just recently and when she did an alarm started sounding. She disconnected the system again. She also stated during that phone conversation that she would like to reschedule our service person for a time after 2:00 PM so she could leave work early so we can have access to the control panel. We do not believe she stated she worked an hour away. On 7/31/15, at approximately 11:45am, our office called the homeowner to notify her our service person would be at her property on 8/3/15 at 2:00 PM. On 8/3/15, at approximately 1:48PM, our service person called our office to notify us that no one was at the home. He requested we call her again to verify she was available to leave work or to have someone else come to the property. The homeowner called our office on 8/7/15 after business hours and left a voicemail stating that she never received a call from us indicating that the serviceman would be in her area on 8/3/15. Our office did speak with the homeowner on 8/10/15 and was told that the invoice for the trip would be voided since the appointment was not confirmed by the homeowner. The homeowner asked during that call when our service person would be in the area again and we explained that we will schedule a time after enough service calls in her area were accumulated. The homeowner stated she would try to find another service company in her area in the meantime. We stated that if she would like for us to continue to put her on our schedule we would as soon as possible and notify her personally and not through voicemail.

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Address: 53620 Farmington Rd, Bridgeport, Ohio, United States, 43912-9779

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