Evernet Consulting, LLC

The complainant came over as a client through an acquisition we made of another IT company The complainant utilized our services with no complaints of quality for nearly one year and received and remitted several invoices with no complaintsInvoices are clearly marked with rates and description of serviceEfforts were made to settle the account to the mutual satisfaction of both parties but the complainant's proposal of settlement was unreasonable and far below market rateWe understand as a service provider that quality of service and value of service are challenging to manage toFor this, we make every effort to consider complaints in service delivery and value of service and eagerly work to settle any complaints of both long before the matter goes to collections if everUnfortunately a settlement can not always be reached and we are forced to protect the value and integrity of our company through collections efforts.We NEVER charge a client's credit card without the explicit approval in writing of the amount and the nature of the charge, ieinvoice, as this would amount to credit card fraud and theft.I sincerely regret an amicable resolution was not able to be had and I wish the complainant the very best[redacted] ***EverNet Consulting, LLC

From: N*** *** ***] Sent: Thursday, March 02, 9:PM To: *** Subject: RE: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #*** Dear Revdex.com, This message is in response to the complaint response from Evernet Consulting, LLCThe owners response that I never complained about the rate is untrueI was a previous client of the business that was acquired by Evernet Consulting, LLCMy rate was and always had been $per hourWithout notification or my approval my rate doubled to $ The reason why I didn’t original dispute this charge is because this company had my credit card on file and charged itI allowed the charge but had no idea it was double the rate! In addition they never sent the invoices to my business address instead they sent invoices to an old address which they knew I was not located atThe owner of this company is very unethicalI am willing to pay for the work that was done at rate I was issued of $per hourIt was basic IT work and nothing that required $chargeThe owner knows this I trust that you will look out and protect the consumer interest for companies like Evernet Consulting The owner *** ***, never attempted to call or speak with me to discuss or provide resolutionHe simply told my sales rep *** *** that there was nothing he could do but would be willing to give the $rate moving forward I have this email if you would like to to provide it Thank you,

Nothing more to add

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

The complainant came over as a client through an acquisition we made of another IT company.  The complainant utilized our services with no complaints of quality for nearly one year and received and remitted several invoices with no complaints. Invoices are clearly marked with rates...

and description of service. Efforts were made to settle the account to the mutual satisfaction of both parties but the complainant's proposal of settlement was unreasonable and far below market rate. We understand as a service provider that quality of service and value of service are challenging to manage to. For this, we make every effort to consider complaints in service delivery and value of service and eagerly work to settle any complaints of both long before the matter goes to collections if ever. Unfortunately a settlement can not always be reached and we are forced to protect the value and integrity of our company through collections efforts.We NEVER charge a client's credit card without the explicit approval in writing of the amount and the nature of the charge, ie. invoice, as this would amount to credit card fraud and theft.I sincerely regret an amicable resolution was not able to be had and I wish the complainant the very best.[redacted]EverNet Consulting, LLC