Everyday Energy CT, LLC

March 30, 2015Via Web [redacted] [redacted] ***Complaint ConsultantRevdex.com [redacted] Re: [redacted] , Case # [redacted] Dear Ms***:This letter is in response to the complaint that [redacted] (“Customer”) filed with the Revdex.com on March 17, regarding [redacted] Customer’s complaint states that: 1) he enrolled with [redacted] at .0799/kWh but he has been incorrectly billed at .0899/kWh, and 2) he has contacted [redacted] on several occasions requesting a fix to the rate errorAs to his first issue, our records indicate that Customer enrolled with [redacted] on September 9, in a twenty-four (24) month fixed rate plan at .0799/kWh Our investigation has determined that we incorrectly billed Customer We assure you that we have taken corrective actionNext, Customer complaint states he has contacted [redacted] on several occasions looking to have the billing issue resolved We appreciate Mr [redacted] for his patience and we extend our apologies for any inconvenience he may have experienced during his service period with [redacted] As a resolution to Customer situation, [redacted] will honor Customer’s rate at .0799/kWh Additionally, [redacted] has completed a rate comparison analysis and determined Customer is due a refund of $which represents the difference between [redacted] charges and the fixed rate of .0799/kWh for the impacted billing cycles The reimbursement will be sent by check via [redacted] to account to holder’s recordPlease allow 4-weeks for receipt I sincerely hope this meaningfully responds to the above complaints If you have any questions, please do not hesitate to contact me by email at [redacted] Warmest regards, [redacted] Compliance Specialist

on 11/18/two women came to my house telling about this great deal for my gasThey couldn't beat the rate I had for my electricTheir rate was better than my present rate for months + the 5% back offerMy rate has never changedI called FTR energy services with the address of [redacted] *** I called on 2/11/and again on 2/17/ I have gotten nothing but the round around and on 2/17/I was told by a CSR that she would get to an answer and call me back by the end of the that day Oh surprise, surprise I never have heard a word from I have not lost money, but it's the fact that no one will give me an answer or help with this problem tells me this is a total scamThey can't deliver what they promiseI don't usually let these sales people into my house but it was cold, they were freezing so I felt bad for them Well no more will any one get into my house everI don't care how cold or hot it is I really would like for them to give me the rate they dangled in front of me and prorate it back to 12/4/which is when they told me I was put in their system to start the new rateBut I believe this company is a scam Thank goodness my house was never robbed because I let them inside feeling bad due to the cold I have received nothing they enticed me with to let them in my houseSo I don't expect this company to do the right thing, if they did I would be pleasantly surprised So at least others can read about how this company operates in doing business

March 10, 2015*** ***Complaint ConsultantRevdex.com** *** *** ***
*** ** ***Re: *** *** *** * ***Dear *** ***:This letter is in response to the complaint that *** *** (“Customer”) filed
with the Revdex.com on March 04, against *** *** *** Customer’s complaint states that: 1) Customer contacted *** *** in early December and completed an enrollment, to date this enrollment has yet to take effect; 2) Customer is upset at the fact that *** *** did not get in touch with them sooner to advise that there was a problem with the enrollment information provided; and 3) Customer is looking to be reimbursed for any amounts she has been overcharged by to date.Customer contacted *** *** Services in early December and completed enrollment, to date services have yet to take effectOur records indicate that this customer enrolled with *** *** by completing a third party verification call on December 17, Customer states that she was contacted on February 18, by *** *** and was advised their enrollment was rejected due to inaccurate account information provided initiallyCustomer states that she updated her enrollment information on the call with the agent and was told to give it a couple daysOn February 23, the enrollment was again rejected; the reason given made reference to the account number being invalid or not foundFurther research showed that the account number provided was incorrect; the utility (Vectren) account number usually starts with a zero; the account number provided when the customer originally enrolled began with the number three.Next, Customer’s complaint states customer is upset at the fact that *** *** did not get in touch with them sooner to advise that there was a problem with their enrollment*** *** strives to ensure that enrollment requests are submitted to the utility company in a timely manner; our operations team has a system in place that tracks rejected account scenarios daily; accounts identified are put on a list and forwarded to our sales team to be called onIt appears that when the customer’s enrollment was rejected the first time no rejection reason was provided, this resulted in this customer’s information not being tagged as a rejected enrollment hence the month gap it took for us to reach out to the customer regarding this issue.Finally, Customer’s complaint states they are looking to be reimbursed for any amounts their account has been overcharged by to dateOur records show the customer provided inaccurate account details during the enrollment process; even after updating their enrollment information with the *** representative that called, the the account number was still submitted incorrectly. Based on our investigation and research findings, it has been determined that this account is not eligible for a reimbursement.I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at *** *** or by email at ***Warmest regards,*** ***Compliance Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that it's shame a customer has to go through all these steps to file a complaint with the Revdex.com to get problems solved but I will never do business with thiscompany unless they can improve their business majors and offer me lower rates to me as a Energy supplier I sure learned my lesson and have since changed my Energy supplier as of November 7, But I accept things as it is so please close this complaint
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I feel sure had you not intervened, my 5% rebate would not have happenedThey did finally send a check, it was not within weeks, thoughThey still never informed me they will no offer the rebate to anyone using balanced billing so I expect another rebate after monthsThanks for your helpThe original matter is settled
Sincerely,
*** ***

Re: *** ***, Complaint ID ***"> Dear Ms***:
This letter is in response to the complaint that *** *** (“Customer”) filed with the Revdex.com on March 26, The Customer’s complaint states that she was promised 5% Cash Back upon enrollment and is expecting to the rebate as promised
FTR Energy Services received Customer’s email and responded to Customer by phone on April 1, 2014. Customer was informed that she would receive her 5% Cash Back of $within the next two weeks. Customer was satisfied with this resolution
I sincerely hope this meaningfully responses to the above complaints. If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at ***
Warmest Regards,
*** ***

November 24, 2014
[redacted]
Revdex.com
[redacted]
Re: [redacted], Case # [redacted]
Dear [redacted]:
/>
This letter is in response to the complaint that [redacted] (“Customer”) filed with the Revdex.com on November 21, 2014 and was sent to [redacted]r on November 24, 2014.  Customer’s complaint states that: 1) Customer received a notification from her utility stating that she would begin receiving electricity supply service from FTR Energy Services on December 22, 2014; and 2) Customer did not authorize this change. 
Customer’s complaint states that Customer received a notification from her utility stating that she would begin receiving electricity supply service from FTR Energy Services on December 22, 2014 and that Customer did not authorize this change.  FTR Energy Services cannot locate Customer within its system, and therefore it does not have any record that Customer is or has ever been an FTR Energy Services customer.  FTR Energy Services contacted Customer by phone at ###-###-#### on the morning of November 24, 2014 to request additional account information so that FTR Energy Services can exhaust all methods to locate Customer’s account.  FTR Energy Services was unable to reach Customer at the number provided, but left a message so that Customer could provided the required information.  FTR Energy Services has not yet heard back from Customer, however as soon as Customer provides the additional information FTR Energy Services can further investigate Customer’s complaint.
I sincerely hope this meaningfully responses to the above complaints.  If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted].
Warmest Regards
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

June 2, 2015Via Web [redacted]Complaint ConsultantRevdex.com[redacted]
[redacted]Re: [redacted], Case # [redacted]Dear Ms. [redacted]:This letter is in response to the follow-up complaint filed by [redacted] (“Customer”) on May 22, 2015 regarding [redacted], f/k/a [redacted].  In the complaint, Customer requests status of his reimbursement check.  According to [redacted]’ records, check number # [redacted], in the amount of $17.70, was issued and sent via [redacted] to [redacted] at [redacted] on June 1, 2015.  I sincerely hope this meaningfully responds to the above complaints.  If you have any questions, please do not hesitate to contact me by email at [redacted]Kind Regards, [redacted]Compliance Specialist

Complaint: [redacted]
I am rejecting this response because:
To Whom It May Concern,
     Over two months ago I filed a claim with the Revdex.com regarding FTR’s incorrect electricity billing practices.  The formal reply from FTR energy is below, which includes an acknowledgment of the problem, and a promise of reimbursement for the excess that I was errantly charged.   While the letter states that the refund would be processed within 4-6 weeks, I have yet to receive anything, and it is now over two months later.
 
     I allowed the Revdex.com complaint to auto-close, pending a good-faith followthrough on the promise of FTR Energy. Either that has not happened, or the “check was lost in the mail” as they say.   Does the case need to be re-opened until I receive the proper reimbursement?
 
 
Kind Regards,
 
[redacted]

on 11/18/14 two women came to my house telling about this great deal for my gas. They couldn't beat the rate I had for my electric. Their rate was better than my present rate for 24 months + the 5% back offer. My rate has never changed. I called FTR energy services with the address of [redacted]. I called on 2/11/15 and again on 2/17/15. I have gotten nothing but the round around and on 2/17/15 I was told by a CSR that she would get to an answer and call me back by the end of the that day. Oh surprise, surprise I never have heard a word from. I have not lost money, but it's the fact that no one will give me an answer or help with this problem tells me this is a total scam. They can't deliver what they promise. I don't usually let these sales people into my house but it was cold, they were freezing so I felt bad for them. Well no more will any one get into my house ever. I don't care how cold or hot it is. I really would like for them to give me the rate they dangled in front of me and prorate it back to 12/4/14 which is when they told me I was put in their system to start the new rate. But I believe this company is a scam. Thank goodness my house was never robbed because I let them inside feeling bad due to the cold. I have received nothing they enticed me with to let them in my house.
So I don't expect this company to do the right thing, if they did I would be pleasantly surprised. So at least others can read about how this company operates in doing business.

March 30, 2015Via Web [redacted] [redacted]Complaint ConsultantRevdex.com[redacted]
[redacted]Re: [redacted], Case # [redacted]Dear Ms. [redacted]:This letter is in response to the...

complaint that [redacted] (“Customer”) filed with the Revdex.com on March 17, 2015 regarding [redacted].  Customer’s complaint states that: 1) he enrolled with [redacted] at .0799/kWh but he has been incorrectly billed at .0899/kWh, and 2) he has contacted [redacted] on several occasions requesting a fix to the rate error. As to his first issue, our records indicate that Customer enrolled with [redacted] on September 9, 2014 in a twenty-four (24) month fixed rate plan at .0799/kWh.  Our investigation has determined that we incorrectly billed Customer.  We assure you that we have taken corrective action. Next, Customer complaint states he has contacted [redacted] on several occasions looking to have the billing issue resolved.  We appreciate Mr. [redacted] for his patience and we extend our apologies for any inconvenience he may have experienced during his service period with [redacted].  As a resolution to Customer situation, [redacted] will honor Customer’s rate at .0799/kWh.  Additionally, [redacted] has completed a rate comparison analysis and determined Customer is due a refund of $17.80 which represents the difference between [redacted] charges and the fixed rate of .0799/kWh for the impacted billing cycles.  The reimbursement will be sent by check via [redacted] to account to holder’s record. Please allow 4-6 weeks for receipt.   I sincerely hope this meaningfully responds to the above complaints.  If you have any questions, please do not hesitate to contact me by email at [redacted]Warmest regards,[redacted]Compliance Specialist