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Everyday Fitness & Training

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Everyday Fitness & Training Reviews (1)

Review: I was not told after freezing my account for two months, the regular prize would keep charging me. And I had very bad customer service.

On September 15, 2013 I had $30 taken out of my account after having my membership frozen in June & July 2013. I was never told that after those two months were up, that I was going to keep getting charged the full amount. Being under my friends name and having hers cancelled should have cancelled mine as well which did not happen. I had explained this to the guy that works there and he completely ignored anything I had said. He was flat out rude and did not even apologize for the inconvenience. I was treated with disrespect and had horrible customer service and would have appreciated if I would have my $30 back. But he didnt even seem to care. Desired Settlement: I would really appreciate it if I got my $30 refunded back to me for the month I didnt know I was getting charged for.

Business

Response:

Initial Business Response

Revdex.com and [redacted],

I want to start by apologizing for what you felt was a bad experience and the lack of customer service that you received. Had this issue been brought to my attention before it escalated to this degree, I would have seen that the problem was resolved at EveryDay Fitness, rather than having to go through the Revdex.com. I am sorry you felt the need to take it to this level.

I have looked into the situation and this is the extent of our knowledge on the issue:

[redacted] was an add-on to her friend [redacted]'s membership. [redacted]'s membership was paid for by her employer. [redacted] had her part of the membership frozen for 2 months (June & July). As with all freezes, the membership dues will continue as normal when that freeze ends. It is up to the member to let us know if they need to extend the freeze, since we have no way of knowing otherwise. If they request 2 months, then that is the limit we set unless notified otherwise.

On September 18, [redacted] and [redacted] came into the club very angry that [redacted] was still being charged for her membership. According to [redacted], she no longer worked at the place where her membership was paid for and was under the impression that her gym membership would have been cancelled as a result. EveryDay Fitness had no knowledge of this; as we were not notified by her or her employer. On 9/18, at [redacted]'s request, we cancelled the membership and [redacted]'s as well.

We feel that we conducted our business as thoroughly as we could given the knowledge we had. We regret that the issue had to be taken to this extreme. We apologize profusely if the girls feel they were treated unfairly or rudely, as that was not our intention. The male at the front counter was just following policy as best he could and was trying his best to deal with two very angry and verbal customers, when he was not fully aware of their entire situation.

We hope that you will accept our apology and that this letter will serve as a sufficient explanation of the situation from our standpoint.

Final Consumer Response

(The consumer indicated he/she ACCEPTED the response from the business.)

I do accept the apology. But I do want to be clear that I did explain my situation to the guy at the counter, therefore he ignored everything I said and gave no response. I understand he was doing his job, but he could have done it in a nicer way by apologizing and talking everything thru with us. Thank You.

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Description: Fitness Centers

Address: 2345 Athens Ave, Redding, California, United States, 96001-2818

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