Everyday Health Inc.

Review: [redacted] advertises that you can sign up for only $6/week and cancel at anytime. when I decided to try it out I later received a confirmation that my account would be up for renewal on 1/**/2014. I filed a complaint with the company that I did not want their services within the first week and that I wanted immediate cancellation and they replied as follows: Hello, [redacted], As you requested, I have turned off the automatic renewal for your South Beach Diet Online account. You will have access to the website until 01/**/2014, but you will not be billed to continue. As explained in the terms of service, when you cancel, billing stops and no new charges will be billed to you. This plan is non-refundable. (If you have been receiving daily emails from us, emails will continue free of charge.) We value your input. If you have any further feedback you'd like to provide, the link below my signature will direct you to a brief survey. We look forward to hearing from you! Also, we want to help you take further advantage of your program. We may be able to give you extra time to explore the site, answer any questions, or even offer you a discounted membership rate. If you would like to take us up on the offer for help, simply reply to this email or call us toll-free Monday through Friday at [redacted] anytime between 9 AM and 8 PM Eastern time and we will be happy to assist you. If you choose to return after your subscription expires, just log in at [redacted], and you'll be able to come back to all the same great features, in addition to our constantly updated information. Regards, [redacted] Customer Service South Beach Diet Online Not only did they not immediately cancel as advertised, "you can cancel at anytime", but they still have not answered my question and they have not even admitted how much they charged to my account. This is my debit card, and I would never ever have signed up for this service for 3 months if that was what was disclosed properly on the page that was visible when I signed up. I want a refuld to my debit card so I can pay my bills. Sincerely, [redacted]Desired Settlement: I am not interested in having a subscription to this website thru 1-**-14 and want to pay only what I should pay - $6/week for one week, or considering a weeks notice, even a little more. This is clearly, a bait and switch advertising scam to charge my account without any disclosure as to how much is even being charged to my card. I can look it up, but they didnt provide it when I signed up, they didnt provide the amount in the confirmation, and they still will not provide the amount when I filed a complaint. Clearly deceiptful, and lacking in full disclosure. [redacted]

Business

Response:

Our terms are clear, transparent and applicable to everyone who elects to become a member of our online program. I have included the link https[redacted] to the offer in which the customer registered. You will see in the terms below that it explained that they are billed quarterly.

*The South Beach Diet Online is just $4 a week (plus sales tax, if applicable), billed quarterly (every 13 weeks). You will be charged when you subscribe and at the beginning of each following quarter. The charge will be applied to the same account you provide at sign-up. You may cancel your membership at any time. If you cancel, billing stops immediately and no new charges will be billed to you. You will continue to have access to your account for the remainder of your term.

However, I made an exception today, and cancelled the account and issued a $48.00 refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The company has confirmed they charged $52.00 and they have refunded to my account $48.00.

Best Regards and many thanks for a program that works well. This was painless and I appreciate the advocacy.

Sincerely,

Review: I originally signed up with South Beach Diet on their semi annual plan that was $78 in October 2014. I recently noticed on my credit card that they're been billing me continuously $49 per month since January 2015. I was not notified of this change, nor did I authorize this change to my account or the amount being taken from my [redacted] credit card.Desired Settlement: I desire to get a refund for the misleading charges on my credit card. I am willing to pay the $78 bi-annual amount that I agreed to originally; however I would like the $314 ($392 for 8 months, minus the $78 I would've paid in March/April for the bi-annual) to be refunded back to me.

Business

Response:

We sent the consumer an email notification in November 2014 that their billing plan was changing from $78.00 per quarter to $49.00 a month, effective January 2015 . The consumer contacted us to cancel subscription on 8/10/2015 and billing was turned off. On 8/**/15 we received a chargeback from credit card in the amount of $98.00. We issued a refund of $98.00 on 8/**/2015 and I made an exception with an additional refund of $98.00 on 8/**/15 as well in response to this complaint. Making the total ampount refunded $196.00 .I would also like to point out that the phone number to contact us to cancel appears on the consumers credit card next to the charges they received. They could have contacted us to cancel when they noticed the first monthly charge.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did not authorize the additional charges on my credit card. Yes, I cancelled my account when I found that since January 2015, I have been charged a monthly fee of $49, which I did not authorize. I called the establishment and they told me there's nothing they can do and instead tried to broker a deal that would involve less money per month, which I declined. When I asked to speak with a supervisor, I was told that the supervisors had left for the day (at 2:33pm EST).

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Consumer has filed a second chargeback complaint with her credit card company. We consider this matter in their hands at this time.

Review: I signed up for a free trial on the site. It said that if you did not cancel they would charge 4 dollars a week billed quarterly. But you could cancel this too at anytime. So I thought I would wait one more week and spend the $4 and cancel. Then I get a 52 dollar bill on my credit card. I phoned and they said it was for the first 13 weeks. No where did it say you had to prepay for 13 weeks and couldn't cancel. This is totally false advertising. It did not say I had to prepay upfront. It implied it was $4 per week and after the end of each quarter you got a bill for usage. this is totally tricking consumers. I emailed twice and they did not email back to my second email. I want my money back. And I think they should change their wording to say customers must prepay for 13 weeks. This is not cancelling at any time. Its bogus.Desired Settlement: refund $52. I don't mind if you charge me the $4 for the one week. That would be fair. But you need to refund me.

Business

Response:

I have reviewed this consumers complaint . It is our mission at the South Beach Diet Online program to help our members achieve their goals of a healthier lifestyle and we pride ourselves in our ability to do just that.

Our terms are clear, transparent and applicable to everyone who elects to become a member of our online program .

I have included the link [redacted]offer in which the consumer registered. this information is also in the confirmation email that was sent to the customer on 3/**/2014.

Here is the terms of service that are displayed at registration.

*The South Beach Diet Online is yours FREE for 7 days! You will not be charged during your free trial period. If you're happy with your online membership, do nothing. Your service will continue uninterrupted, and you will be enrolled under our standard membership agreement. Online membership is just $4 a week, billed quarterly (every 13 weeks). The charge will be applied to the same account you provide at sign-up. You may cancel before your free trial ends at no charge. If you choose to continue, your quarterly membership will be automatically renewed after each term. You may cancel your membership at any time. When you cancel, billing stops immediately and no new charges will be billed to you. You will continue to have access to your account for the remainder of your term.

I have made an exception in this consumers situation with a refund of $48.00 back to the credit card. I have also sent the consumer a confirmation email regarding the refund.

Security Note: For your privacy, all your confidential information is automatically encrypted for transit with a 128-bit SSL protocol, and resides on servers behind an electronic firewall.

An exception was already made in your situation with a refund of $104.00 to your charge card on 2/**/2013

Review: I signed up with the jillian michaels online program in January 2015 and the contract was that they would bill $5 a week, billed quarterly (every 13 weeks). After several weeks, I started to be billed $49 each month. I contacted [redacted] and they said they sent an email notification of this change in fee. I have several emails from them regarding the online program, but I never saw that email with this type of notification. This is a fraud. Besides, in the sign up webpage it says currently, that the program is $4 per week, billed quarterly (every 13 weeks), even less than it was when I signed up in January. They have not responded to my email requesting the refund.Desired Settlement: Refund of $392 that corresponds to 8 months billed at $49

Business

Response:

This customer registered on 1/**/2015 for a quarterly subscription under the following terms.

*Jillian Michaels’ online program is just $5 a week, billed in advance quarterly ($65 at the beginning of each 13 week subscription period). You will be charged when you subscribe and at the beginning of each following quarter. The charge will be applied to the same account you provide at sign-up. Your standard membership will continue uninterrupted and will automatically renew each quarter for $65 or the then-current fee if the fee changes. You may also cancel renewal of your standard membership at any time prior to the beginning of a new subscription period and you will continue to have access to your account for the remainder of your current term. Please see our Terms of Use if you have any questions or wish to cancel. I have read and agree to the Terms of Use and Billing Policy above.

We sent the following email in February that the billing terms were changing from $65.00 per quarter to $49.00 per month.

Important change to Jillian Michaels online billing terms We strive to provide our valued customers with a deep digital experience that keeps your busy lifestyle and health goals in mind. Now, our popular iOS and Android apps are fully integrated with the online program you currently enjoy. This enhancement allows you full access to all of the Jillian Michaels features you love — 24 hours a day, 7 days a week, wherever you go. As a result of these new features, beginning on March **, 2015, your membership fees for the Jillian Michaels online program will be increased to $49 per month, billed in advance at the beginning of each monthly membership term. If you're happy with your online membership, do nothing and your membership will continue at the new rate. You may cancel renewal of your standard membership at any time prior to the beginning of each monthly membership period and you will continue to have access to your account for the remainder of your current term. If you have any questions or wish to cancel, simply call us at ###-###-####, Monday through Friday, 9 a.m. to 6 p.m. Eastern Time. Please keep in mind that your membership will be automatically renewed unless you contact us. Please keep this email for your records. Continue to enjoy all of the benefits you love: A day-by-day program based on your body type, lifestyle, and goals12 interactive online tools to help you stay on track24/7 access to the Jillian Michaels communityRegular challenges and contests to keep you motivated and focusediPhone and Android apps that offer one-on-one training wherever you goReal solutions for weight loss — with Jillian cheering you on every step of the way

These charges have been on the consumers credit card with the customer service phone number. The consumer did not contact us to cancel until 11/**/2015 . At that time we turned off the billing. I have made an exception and issued a refund of $197.00 which is the difference between the quarterly billing and monthly billing .

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I entered into a contract with everyday health to provide SEO services for my website [redacted] , social media marketing, Directory Listing Enhancements & Reputation Management in October 2012. Everyday health failed to perform the services as stated in the contract but continues to charges my credit card every month for the services totalling over $30,000. Their failure to perform the services actually hurt my SEO rankings instead of helping them. I have email correspondence from them proving that they really did minimal to nothing in regards to SEO and would like a refund of the money charged.Desired Settlement: I would like the majority of the money paid for SEo for my website returned being that they had no idea what they were doing and never provided the services listied in my contract.

Business

Response:

To Whom It May Concern:

This client signed up for a 13 month term and was obligated to pay through the end of that term. The signed contract specifically states that the Setup Fees, Membership Fees or Monthly Fees are refundable.

Per the contract attached, please note on Exhibit A: “The term of this Agreement shall commence on the Effective Date, and shall continue for a period of thirteen (13) months (“Initial Term”).” The signed contract does not include an early cancellation clause but we made an exception for this client and not only cancelled their contract early, but also waived their July payment for their Search Engine Optimization Services (payment report is attached).

Please also note that on Exhibit A, the client has initialed in agreement to a one-time Setup Fee of $4,950 and Monthly Fees of $868 for Reputation Management/Directory Listings Services, $2,091 for Search Engine Optimization services and $317 for Social Media Services.

In Article 5, under Compensation, the contract states that, “The Set-up fee set forth on Exhibit A is due on the Effective Date and is non-refundable,” “The Membership Fee set forth on Exhibit A is due on the Effective Date and is non-refundable,” and “The Monthly Fee is non-refundable.” The client signed the contract in agreement with this.

Attached is a slideshow outlining all of the work that has been done for the client along with the results. All SEO services promised to the client were implemented between September 2012 and July 2013. The client’s Account Manager was responsible for providing a Site Audit as well as Monthly SEO Reports with SEO Recommendations. All of these documents are attached with this letter.

The Account Manager created and managed [redacted] and [redacted] accounts for the client. I have included screenshots of all of these. The Account Manager was also managing the client’s Directory Listings on 40+ different websites for four different office locations.

As stated above, we made an exception with this client by waiving their July payment and cancelling their contract early, letting them out of an additional $6,552 commitment to us. The services and contract were cancelled as of 7/**/2013. There is no justification for a refund.

Sincerely, [redacted]

Business

Response:

To Whom It May Concern:

To answer the client’s question, here is an overview of what Everyday Health did for their SEO service:

• Completed a comprehensive audit of the client’s website.

• Identified the issues /limitations of the client’s website CMS and advised on the upgrades that would be necessary to bring the client’s CMS up to date.

• Provided monthly SEO recommendations for each of the client’s four office locations and completed the required on-page development work.

• Hosted monthly reporting/strategy calls with the client’s team and the Everyday Health SEO expert.

• In total, Everyday Health tracked and reported on 60+ keywords across all four of the client’s office locations.

Please also see the report following this letter that shows the positive results of the SEO service provided by Everyday Health.

As stated in the previous letter, Everyday Health implemented the client’s SEO services completely – there is no justification for a refund.

Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The information provided could have been completed in 1 week. The keywords they tried to optomize were so specific and worhtless because no one searches lapband nassau NY they search Lapband. They made no in page changes to content throught the entire site despite what they said. I have multiple SEO experts review what they did and they had no idea what they were doing. They are complete scam artists.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have been trying for the past several weeks to access the Payment Information through the South Beach Diet website. I have tried multiple browsers, as well as both a Mac and Windows. I have attempted to cancel my account multiple times now, all unsuccessfully. Every other page on the website seems to be functioning and navigating properly, and I find it to be a scam that this is the only page not working. Perhaps South Beach has knowingly left this error unfixed as a way to prevent customers from canceling their accounts.Desired Settlement: I am requesting that South Beach diet stop charging me for services that I have attempted to cancel. I am not requesting monetary compensation, however this is an error that needs to be corrected, as I am sure many other have experienced the same problems I have been facing.

Business

Response:

This customer registered for the South Beach Diet mobile application through ITunes. They are being charged by ITunes and not billed by our company. On 9/**/2013 this customer was sent instructions on how to cancel through them. Here is the email that was sent to her.

Hello, [redacted],

Thank you for your email. You have reached the website publisher for South Beach Diet Online. Our team here can assist with questions regarding the South Beach Diet Online plan and philosophy, can provide technical assistance and can assist with questions regarding the content and use of the mobile app.

Our records show that you enrolled in the South Beach Diet Online mobile application subscription by making payment to iTunes. You can cancel your subscription directly through iTunes by following these simple steps:

Tap the “App Store” icon on your device home screen

Tap “Featured” at the bottom left corner of your screen

Scroll to the bottom of the “Featured” screen

Tap on the “Apple ID” button

Tap “View Account”

Enter your Apple ID Password

Scroll down until you find the “Manage” button under the “Subscriptions” heading

Next to “Auto-Renewal” tap the button that says “On”

A prompt will ask you if you want to turn auto-renewal off. Tap “Turn Off”

Tap “Done” in the top right hand corner of the screen.

If you experience any difficulty managing your subscriptions on your device, you can also manage them on your computer through your iTunes account by following these steps:

1. Launch iTunes on your computer.

2. Choose Store > Sign In from the iTunes menu.

3. Enter your Apple ID and password when prompted.

4. Choose Store > View My Account. You may be asked to re-enter your Apple ID password. Click View Account .

5. From the Account Information screen, scroll to the bottom of the page to the Settings section.

6. Click Manage to the right of Subscriptions.

7. From the Manage Subscription screen click on the subscription that you would like to manage.

8. On the Edit Subscription screen, you will see the current subscription status and subscription details.

9. Click the Off radio button to turn off Auto-Renewal.

You may renew your subscription at any time in the future by following the above steps.

If you have signed up for free emails and you wish to remove yourself from the distribution list, you can either click the remove link on the bottom of the unwanted email, or manage your subscriptions here: http[redacted]

We thank you for your membership with South Beach Diet Online.

We value your input. If you have any further feedback you’d like to provide, the link below my signature will direct you to a brief survey. We look forward to hearing from you!

Regards,

Customer Service

South Beach Diet Online

Review: Please refund my money. I did not authorize the $52 charge. Please credit my account for $52.Desired Settlement: Credit of $52 to my Wells Fargo checking account

Business

Response:

I have issued a refund in full and sent the customer this email.

Hello, [redacted],

As you requested, your subscription to [redacted] Online has been canceled and $52.00 plus any applicable sales tax refunded to your charge card, as explained in our Terms of Service. Please note that depending on the institution you used to make your payment, it may take from two to five business days for the refund transaction to appear.

If at any time you would like to reinstate your membership, just log into www.[redacted].com with your email address and password, and you will be given the option to update your information and renew. If you have any difficulty, please reply to this email, and we will be glad to process your renewal manually. We are constantly updating the site with new program information, new tips, and great features.

If you have any questions, please feel free to email us at [redacted].com.

We value your input. If you have any further feedback you'd like to provide, the link below my signature will direct you to a brief survey. We look forward to hearing from you!

Regards,

Customer Service

[redacted] Online

We value your opinion and your time. Please take this one-minute customer satisfaction survey,

Or Click on this [redacted]

Review: This is a SEO (Search Engine Optimization) company that we contracted with in March to help move our position up with Google rankings. Each month they would tell us that the changes being made to our website would take time to see results. We started noticing a distinct drop-off of calls to our business from Google searches. When we contacted Everydayhealth inc., they said that the problem was on "Google's end" and it would take some time to resolve. After 4 months of waiting for internet calls to improve, everydayhealthinc. could not resolve the "Google issue" and recommended that we part ways. They caused our business to decline and would not agree to any return of our money during that time. We had paid them approx. $3000 during that 4 month period.Desired Settlement: We would appreciate a return of the money we have paid thus far ($2941). In not, at least the initial deposit of $1450.

Business

Response:

To Whom It May Concern:

This client signed up for a 13 month term and was obligated to pay through the end of that term. The signed contract specifically states that neither the Setup Fees nor the Monthly Fees are refundable.

Per the contract attached, please note on Exhibit A: “The term of this Agreement shall commence on the Effective Date, and shall continue for a period of thirteen (13) months (“Initial Term”).” The signed contract does not include an early cancellation clause but we made an exception for this client and not only cancelled their contract early, but also waived their July payment (payment report is attached).

Please also note that on Exhibit A, the client has initialed in agreement to a one-time Setup Fee of $1,450 and a Monthly Fee of $497 for Search Engine Optimization services. This Setup Fee was split into two payments of $725 per the client’s request.

In Article 5, under Compensation, the contract states that, “The Set-up fee set forth on Exhibit A and Exhibit B is due on the Effective Date and is non-refundable” and “The Monthly Fee is non-refundable.” The client signed the contract in agreement with this.

All SEO services promised to the client were implemented between the months of March and July. The client’s Account Manager was responsible for providing a Site Audit as well as Monthly SEO Reports with SEO Recommendations. All of these documents are attached with this letter.

As stated above, we made an exception with this client by waiving their July payment and cancelling their contract early, letting them out of an additional $4,473 commitment to us. The services and contract were cancelled as of 7/**/2013. There is no justification for a refund.

Sincerely,

Review: I never signed up for an Everyday Health Account. But somehow I began receiving daily and weekly newsletters about "what to expect when you are expecting." I have removed myself from the subscription list and reached out to the company asking to permanently be removed from their system, to have my account deactivated, and to ensure that I no longer get emails from them.

They have responded to me three times and ensured me that this has taken place. However, a few weeks later I begin to receive spam emails again. This has gone on for 3 of 4 cycles. On the last one I threatened to file a better business complaint if I ever received another email from them. And I am once again receiving daily emails about "what to expect when you are expecting."

They should be able to ensure I never get another email from their system. I never signed up in the first place.Desired Settlement: I do not want to receive another email from them... EVER! I do not want my email address to ever be able to be used to set up an account. [redacted] should be blocked from their system for ever.

Thank you,

Business

Response:

I have confirmed that as of today's date the email address mentioned was removed from Groups email community notifications as well as this email newsletters What to Expect Daily . It appears that this email address was registered for the What to Expect Mobile App. If customer receives any more emails, they should email [redacted] or [redacted] and forward email they received. We have removed this account from our database, but that will not prevent someone from registering with that email address again. If customer has mobile app installed on their phone they should not login as this will prompt emails. They should uninstall mobile app.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I never ever signed up for anything, no membership, never downloaded an app etc. So, this leads me to believe that someone signed up and ACCIDENTALLY used my email address... and they may continue to sign in to their webapp that they have downloaded which, from your response, will start all of the emails again. I need to be removed perminately... I do not ever want an account. Anything associated with my email needs to be blocked, closed, and the key thrown away. I promise you, I do not want your service... so please figure out a way to ensure I never receive another email... regardless if someone tries to use my email address.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I submitted a ticket to tech to see if there was a may to block this email address . We also changed all login information. We are trying to see if we can obtain IP address as well. If customer continues to get emails, he should forward to [redacted] or [redacted] . At this time nothing indictates they are registered for emails.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I signed up for a free Jillian Michaels App on my cellphone. Then it said I could log on to the account online as well so I created the log-in. Then there was an offer for a book at 4.95 which I allegedly selected. However the book never arrived and in addition to that I was since charged 52.00 per quarter, which resulted in a total of $212.95 being charged to my bank account. I did not notice this right away as I typically don't micro-manage my account. It wasn't noticed until later when I was researching a non-related issue, thus I then uncovered all the charges. I called the phone# on my bank statement ###-###-#### for a explanation and to get a refund but was told I could not get one because there was activity on the account. However the only thing I used was the app and then maybe a couple times I looked at the same info online but this was vary rare and was the supposed "Free" app on my phone/ log-in on my computer. After lengthy talk to the representative, I asked to speak to the [redacted]. She put me on hold twice at different points of time on the call acting as if she was getting a [redacted] but then came back and said there was no [redacted] in the office. I said so why did you put me on hold twice acting like you were getting a [redacted]? She then said oh she left the building. I told her I was going to report this to Revdex.com as it was certainly miss-leading. I could understand if it was clear from the start that a membership was going to be $52.00 each qtr and that is what the original advertizing was messaging but that is not the case. This was set-up to be very misleading using a 4.95 book and free app relationship to then charge me 212.95 with another 52.00 that was about to be charged when I had called (per the customer service rep on the phone). I gave the cust. service rep the example wanting to purchase a costco membership - that is a very clear thing to sign up for. You say yes I want the membership and it clearly lays out the member ship fee and duration of the membership so customers know full well that that is what they are buying. However with this issue, they got my interest from a free app then a 4.95 book and then once they had my bank info they charged me.Desired Settlement: I want to be refunded at minimum the $52 *4 that they took out of my account= $208 for this supposed membership.

Business

Response:

It is our mission at the Jillian Michaels Online program to help our members achieve their goals of a healthier lifestyle and we pride ourselves in our ability to do just that.

Our terms are clear, transparent and applicable to everyone who elects to become a member of our online program. I have included the link : [redacted] to the offer in which this customer registered. You will see in the terms that it explained that you are billed quarterly until you contact us to cancel .This information was also in your confirmation email sent to the customer on 4/**/2013 , and the next billing date was posted on your online subscription . We also include our customer service phone number on the customer’s credit card statement to contact us to cancel.

Here are the displayed terms at registration that also requires the customer to check a box stating they have agreed and read the terms .

*Jillian’s Master Your Metabolism Cookbook is yours FREE! All you pay is $4.95 shipping and handling. You will also gain free access to Jillian Michaels’ customized Web site and online advice for 14 days. Your online access will continue uninterrupted, and you will be enrolled under our standard membership agreement. Online membership is just $4 a week, billed quarterly (every 13 weeks). The charge will be applied to the same account you provide at sign-up. You may cancel before your free trial ends at no charge. If you choose to continue, your quarterly membership will be automatically renewed after each term. You may cancel your membership at any time. When you cancel, billing stops immediately and no new charges will be billed to you. You will continue to have access to your account for the remainder of your term.

I have read and agree to the Terms of Service and Billing Policy.

Our records also indicate that the customer has logged into the subscription multiple times throughout 2013 into 2014. The customer contacted us to cancel on 5/**/2014 and a refund of $52.00 was issued. I also made an exception with an additional refund of $52.00 today. No further refunds will be issued.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I signed up for a free trial membership to [redacted] online in April 2015. To try out the website, I was required to enter my credit card information, but was assured that I would not be billed if I chose not to continue the membership. During the trial period, I decided not to continue and returned to the website to cancel my membership. Unfortunately, there is no way to cancel your automatic billing online. Members who wish to cancel must call Customer Service to do so. That office is only open from 9am to 6pm on Monday through Friday. It is not easy for people who work to call and cancel their membership during these hours and, in my opinion, is not a consumer-friendly practice. I did try to both call the office and to remove my credit card information from the system before I was billed, but was billed anyway. I also missed the deadline for canceling the membership in June, so I once again tried to use the plan for about a week, but found it just wasn't for me. So, I was determined to be sure and cancel before I was billed in September as I had already paid for 6 months of a membership that I had tried to use but did not like and had so far been unable to cancel although I did try to call periodically and do so. I was never able to call during a time when the office was open. I called to cancel the membership on Monday, September [redacted] only to find the office was once again closed, this time for the Labor Day holiday. I also found that my credit card had been charged on Sunday, September 6th. I found an email address on the website, support[redacted], and wrote the company explaining all of this to them and asking them to please cancel the auto-biling on my account and refund the final payment of $52 charged to my credit card. I felt this was a reasonable request given the circumstances, but it was denied. So, I am turning to you for help in resolving the situation. If the Everyday Health is going to require members to call into Customer Service to cancel their memberships instead of making it possible for members to cancel on the website itself, I strongly feel that office should be open on evenings and weekends when people who work and have difficulty finding time to make personal calls at work (I teach first grade) would have a chance to contact the Everyday Health office to do so.Desired Settlement: This complaint can be resolved only by Everyday Health issuing me a refund of $52 as I requested already from the company itself.

Business

Response:

I have made an exception in this customers situation with a refund of $52.00 to her credit card. I have also sent the consumer a follow-up email letting her know a refund was issued.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My daughter (a minor) signed up for a FREE weight loss program at [redacted]. The company charger her $624 from the period of June **, 2011 through May **, 2014.

The advertising was misleading as you will see from the FREE url and FREE logo everywhere. She thought it was free. Because she was a minor, she was not yet versed in the ways of these "dubious" business practices of luring you in for a free trial to start the cash charges. [redacted]Desired Settlement: I have 2 desired outcomes:

1. they provide a full refund to me or to my daughter

2. they are required to age verify all future customers to ensure they are 18 years of older

Business

Response:

I have reviewed the subscription and issued requested a check be mailed in the full amount of $624.00. Here is a copy of the email sent to the customer on 5/**/2014.

Hello, [redacted],

As you requested, your subscription to Jillian Michaels Online has been canceled and a check request has been submitted to our accounting department to mail you a refund check in the amount of $624.00 . Please note that it will take 6-8 weeks for the check to arrive.

The check will be sent to this address below.

If you have any questions, please feel free to email us at [redacted].

We value your input. If you have any further feedback you'd like to provide, the link below my signature will direct you to a brief survey. We look forward to hearing from you!

Regards,

We value your opinion and your time. Please take this one-minute customer satisfaction survey,

Or Click on this link: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I signed up for a 30-day free trial to [redacted]. I am a big fan of her DVD workouts; however, I am not a big fan of this website. I am trying to disenroll from the website (after the 30-day free trial, they charge my credit card), with the 30-day free trial set to end this Monday, August [redacted], and my credit card to be charged. However, when I go to the website and attempt to disenroll by getting the phone number to Customer Service, this is the message I get: Hey! what are you looking for? Weight loss? Fitness? A [redacted] workout? There is no customer service phone number for me to contact to disenroll. Then, when I actually Search the site for "Customer Service," I get "No results found." I am irritated and upset that anything with [redacted]' name on it could be so shady in its business practices. This web site offers me nothing that I can really use.Desired Settlement: Disenroll me from the website so my credit card isn't charged on 08/**/13. Provide the customer service number clearly on the website so other people may disenroll when they wish.

Business

Response:

The information on how to cancl the online program is provided in the confirmation email at time of registration as well as on the site. I confirmed the phone number and email address do work. It sounds like the customer may have called and received our hold music which is Jillian giving instructions or when the office is closed.

If you have questions or [redacted]ments about [redacted], you can E-mail us at [redacted]. Or you can call us toll-free at ###-###-#### from 9am - 8pm EST, Monday through Friday.

Review: I authorized [redacted] online to debit my bank account for a trial membership knowing that I would be charged the full amount if I did not cancel the trial membership. Since that day I have not been able to contact [redacted] online to cancel that membership and am now being charged monthly. The phone number both I and the bank have for the company is no longer valid. No links, emails, or phone numbers work for the company.Desired Settlement: I would like my account to be refunded for the amount of 39.00 and my membership to be canceled.

Business

Response:

Our records indicate that the customer registered on 7/**/2013 with this email address : [redacted] . She ordered a 3 DVD bundle and a one week trial. The trial went into billing on 7/**/2013 with a $39.00 quarterly charge as stated in our terms and on confirmation email sent to the customer. If you go to the [redacted] website [redacted] at the bottom of the page are a need help link and a contact us link. This obtains the information to contact Customer Service to cancel. Customer emailed to cancel 7/**/2013 and account billing was turned off and confirmation email sent to customer. All documentation is below.

Review: I subscribed for an online program and then proceeded cancelling my account on the same day. According to the web site, the free trial period is 7 days. While I do not have an account with the company, it proceeded to charge my debit account three times: 07/**/2014, 10/**/2014 and 01/**/2015.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I enrolled in the monthly fitness tracking online service. After the first time I logged in to use the service I decided it was not for me. I found it to be not at all user friendly and I emailed a request to cancel and get a refund seeing as though it hadn't been used. My request to cancel was honored and access was shut off but my request for refund was denied.

Business

Response:

This customer reqistered for a quarterly non-refundable program. The billing was turned off and an email sent to customer explaining they have access until 10/**/2015. Customer was sent an email on 8/** explaining it was not refundable in accordance with our terms of service.I made an exception today and issued a pro-rated refund of $32.00 to the customers credit card.Copy of email sent to customerHello, [redacted],Your account was addressed per your request on 8/**/2015, this is a copy of the email sent to you non that date.As you requested, I have turned off the automatic renewal for your Jillian Michaels Online account. You will have access to the website until 10/**/2015, but you will not be billed to continue. As explained in the terms of service, when you cancel, billing stops and no new charges will be billed to you. This plan is non-refundable. (If you have been receiving daily emails from us, emails will continue free of charge.)Also, we want to help you take further advantage of your program. We may be able to give you extra time to explore the site, answer any questions, or even offer you a discounted membership rate. If you would like to take us up on the offer for help, simply reply to this email or call us toll-free Monday through Friday at ###-###-#### anytime between 9 AM and 6 PM Eastern time and we will be happy to assist you. If you choose to return after your subscription expires, just log in at [redacted], and you'll be able to come back to all the same great features, in addition to our constantly updated information.Regards,LindaCustomer ServiceJillian Michaels Online

Review: I attempted to cancel an online subscription that was on auto renew but couldn't do so on their website. You had to call in order to cancel. When I attempted to call their offices were closed for the evening/weekend. I couldn't cancel the service before my account was automatically charged for something I haven't used since April. I cancelled on the first available business day and was told it was too late to refund me my month. It was the same day they processed the charge. The cost is $65.00.Desired Settlement: I would like a refund of $65.00 because I attempted to cancel the auto subscription and couldn't because their offices were closed and don't offer the service of cancelling on their website.

Business

Response:

I have reviewed this customers account and made an exception in their situation regarding our Terms of Service and issued a refund of the $65.00 charge.

Here is a copy of the email that was sent to the customer on 7/**/14.

Hello, [redacted],

In response to your Revdex.com inquiry, I have made an exception in your situation . You subscription to Jillian Michaels Online has been canceled and $65.00 plus any applicable sales tax refunded to your charge card, as explained in our Terms of Service. Please note that depending on the institution you used to make your payment, it may take from two to five business days for the refund transaction to appear.

If you have any questions, please feel free to email us at [redacted].

We value your input. If you have any further feedback you'd like to provide, the link below my signature will direct you to a brief survey. We look forward to hearing from you!

Regards,

Review: In February our clinic contracted for assistance with search engine optimization from Everyday Heath. We were told that they could make changes to our website that would not be visible to someone viewing the site yet would improve our results. When sold we were told that they would evaluate & make suggestions, then make the changes. We were assured even if we did not contract to create a new site, they would be able to assist us & make the changes "behind the scenes". They assured us this would still achieve our goals.

Upon the first review of the website we were told we would need to make physical changes to website to achieve these goals. They attempted to sell us the services of creating a new website because of their inability to make the changes they thought we would need with the existing website. We did not want to contract for this. I expressed this again to the sales rep & was assured they would still be able to optimize our site on the back end. We then reviewed the suggested back page changes & approved them. We conclude a conference call in mid March giving them a green light to make back page nonvisual changes to the site.

Instead of making back page nonvisual changes, they went in & changed visible headlines & key words on the actual page. This was clearly not what was presented & I was assured this would not be happening. I was never notified of any issues. When I discovered that this had been done, I immediately called it to their attention. During the process of this I was passed from person to person to person as account representative. In that process the newest representative dropped the ball & did not contact me at the phone number I had provided for conference calls. Instead they called the clinic & left me a message. I had clearly & specifically defined previously that this was never the proper contact number for me. That call had to be rescheduled although I had blocked the time on my schedule & waited for their call to my phone line. The call was then postponed for a month until they could again schedule. I then was hospitalized in July so I could not make our monthly call. During the time from April through August I was never made aware of any issues that would be hindering them from providing the service we had contracted for. If I had been given any correspondence regarding this I would have responded. Everyday Health did continue to bill me for services but they did not do anything except occasionally try to set up a call. Never did anyone email or notify me or my account representative of any technical issues regarding implementation.

At the end of August we finally had another review conference call. On that call they told me I had never given them approval to make any changes, they told me they did not have the information to access my [redacted] Analytics account (which they set up, not me). Essentially at that point I realized that there had been serious problems with the services I had contracted for & no one was actually doing anything other than setting up phone conferences to review the same information then never doing anything. Mid point in that call they asked to set up the September call. I had to ask if we were going to resolve the issues before then or just have them report back then. It was clearly inappropriate to be asking to set up another review call in the middle of a discussion about the fact that they had done nothing to date.

I paid them in good faith $1297 as a one time set up charge. They have never really set anything up, they reviewed it, made recommendations, then did not implement although I clearly in writing gave them permission to do so in mid March. I have paid them $633 per month for the last 6 months to continue to evaluate, monitor, & improve the site with additional changes. Since they never set it up the original changes, I have been paying for nothing. They are now asking that I allow them another month at no charge to review what needs to be done & present it. Then they wish for me to complete the rest of the 12 month contract.Desired Settlement: I have expressed over & over issues I have had. These issues go unaddressed with their biggest concern setting up our next call so they can read to me the words they have typed into a report. I don't think they are capable of actually admitting that they are unable to deliver what they contracted to do. I do not think they can do it unless I allow them to build my website over. I contracted for this service with the clear expressed condition that they could make the changes to the back end of my existing website. I believe they have discovered that the software that is used on my website does not have the capability of being changed in the way they have promised. This issue was one I had expressed & was assured the by the sales rep that they could overcome. I do have this concern expressed & responded to via email in March. If they were able to make this determination & communicated the issue then we would have saved all these charges because we would have known this & resolved it. They have never communicated any issues they are having other than to tell me they do not "have access". I do not believe I should be billed for services that they cannot deliver. I also do not trust that they will do anything in the future but am assured by my account manager that they will continue to bill me for the service. I want to end our contract & have the charges paid to date returned to me for nonperformance.

Business

Response:

To Whom It May Concern:

This client signed up for a 13 month term and was obligated to pay through the end of that term. The signed contract specifically states that the Setup Fees and Monthly Fees are non-refundable.

Per the contract attached, please note on Exhibit A: “The term of this Agreement shall commence on the Effective Date, and shall continue for a period of thirteen (13) months (“Initial Term”).” The signed contract does not include an early cancellation clause.

Please also note that on Exhibit A, the client has initialed in agreement to a one-time Setup Fee of $1,297 and Monthly Fees of $947 for a Maximum Value package, which includes the Search Engine Optimization (SEO) service.

In Article 5, under Compensation, the contract states that, “The Set-up fee set forth on Exhibit A is due on the Effective Date and is non-refundable,” and “The Monthly Fee is non-refundable.” The client signed the contract in agreement with this.

All SEO services promised to the client were implemented, however there were some minor delays due to the client becoming unresponsive for three months. No changes can be made based off of the SEO recommendations unless we receive approval from the client.

I have attached SEO reports, the SEO Audit that was performed and an email from the client’s Account Manager alerting her that the issues regarding her website and SEO were figured out and handled. The SEO services are being implemented to the best of our team’s ability contingent upon the client’s responsiveness and the way the client’s site was built by her web host – there is no justification for a refund.

Sincerely, [redacted]

Business

Response:

We have provided all the documnetation for this complaint. At this time I ask the Mediator to step in and view the complaint and documentaion.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I reject the response made by business. All information regarding complaint is not accurate nor complete.

My complaint extends from initial contract to current date. Response does not address their handling past June. My primary issue are from August.

I accept the response by business requesting mediator to step in and review.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: This company sends excessive daily emails, without the possibility of unsubscribing. After following the tedious directions to unsubscribe on several occasions, but they have not honoured the many unsubscribe requests.Desired Settlement: I wish to unsubscribe from all company contact, and have them stop contacting me entirely. I also wish for them to make it possible for other women to insubscibe in a reasonable, "one click" manner.

Business

Response:

This customer emailed to unsubscribe on 9/**/14 and was sent the following email . The customer had an online subscription in which she registered for community groups and was getting email notifications. I have taken the action to remove customer.

Sep **, 2014

Re: Can't unsubscribe [#[redacted]]

Hello,

Thank you for contacting us. To make changes to your newsletter subscriptions the following link will allow you to request an access email:

Once you have sent your request, check for an email from [redacted], remember to check your spam folder if you do not see it in your inbox.

The link provided in that email will direct you to a management page where the newsletters you are subscribed to as well as others available will be displayed, this link is good for 24 hours only.

To unsubscribe from newsletters click the gray “X”, and remove the check box at the bottom for special emails, then click the blue “Update Subscription” button at the bottom which activates as soon as you make a change, this step is crucial for locking your changes in. Then please allow 24-48 hours for your changes to take effect.

If you are adding subscriptions, click the blue “+” next to desired newsletters and also click “Update Subscription”.

To unsubscribe from a message board forum, go to any message board on the site and click on any thread. At the top of the thread, please locate the My Preferences button. Click on My Preferences to be redirected to the message board preferences page. Uncheck the forums from which you no longer wish to receive updates.

If you wish to receive your free newsletters at a different address, simply unsubscribe all the newsletters for your old address and then return to the first link above to subscribe under the new one.

I hope this helps.

If you are emailing to cancel your paid subscription, please cal[redacted] and one of our Customer Service Representatives will handle your request.

Thanks,

The Customer Service Team

What to Expect

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My name is [redacted]. For you to understand why I am disputing these charges I feel that it is important that you understand the history of how it came to be that I hired Everyday Health to manage my social media in my Dental office. As Vice President of the New England Mastertrack Program (a continuing education program for dentists which meets twice a year for five years) it was my responsibility to recruit speakers for our lunch and learn programs. This is a short presentation (20-30 min) given while about 55 dentists eat lunch between 12:00 and 1:00. Everyday health was recommended to me by two of our members, [redacted] and [redacted], who were personal friends with [redacted], the salesperson for Everyday Health. On their recommendation, I allowed them to speak to our group. Their presentation was that “ [redacted] is the best word of mouth marketing tool “ and,” since your staff is too busy to monitor your [redacted] page, you need to hire our company” [redacted] was very well spoken and did a wonderful job “selling” her company. After lunch I met with [redacted] and she assured me that she would be my account manager. *he gave me her personal cell phone # and said to call her if I had any questions. [redacted] and [redacted] assured me that she is very conscientious and always answers her messages. With this assurance I signed up with her company to set up my [redacted], and [redacted] accounts, to manage my Reputation from poor reviews , to train my staff how to get more good reviews and to get more people to follow me on [redacted]. It was this training that I felt is what my staff really needed and something that I was unable to teach them. Again I thought that I was hiring [redacted] who no longer works for the company and never managed my account! On April [redacted], I was informed that [redacted], not [redacted], would be managing our account. *he had a conference call with my front desk staff where she gathered information about the office. On April [redacted] she had a meeting again with the front desk staff to explain what “THEY” had to do to manage the [redacted], and [redacted] accounts. I was under the impression that I was hiring them to do the work because “my staff doesn’t have the time to manage the accounts! On May *, 2013, over a month after I hired them, I went to [redacted] page and searched my name; it sent me to my personal [redacted] page, not my office page. This is one month after they started working for me. I don’t believe [redacted] ever went to my [redacted] page to check it out. And she is supposed to be managing it and “setting it up”? Fortunately I was able to get a hold of [redacted] and she called me at home at 8:00 PM and walked me through how to close off all of the other [redacted] accounts we had started for the office and my personal accounts (there were at least 4 accounts that had been set up”) and we were able to make sure that if my name was searched, it would direct people to the office page. I would have thought that if they set up the accounts properly, this would have all been done without my involvement. The service I got from [redacted] was exactly what I was expecting. On April **, the next time we had a conference call with Everyday, we were informed that [redacted] no longer works there and now [redacted] will be our new account manager. That conference call was spent gathering the same information that [redacted] did on the first conference call. Then next conference call was on July *, 2013, two months from the last conference call. To this point there was no formal training other than some e-mails with boiler plate suggestions. Part of the service they were supposed to provide was posting to the [redacted] page 1-3 times per week to encourage patients to talk about our office. Here is the history of how many times they posted to our [redacted] account. April, they posted 5 posts, April **, **, **, ** and **.May they posted 8 times, May[redacted]. In June they posted 4 times! June [redacted]. And in July they posted 4 times, July [redacted]. They didn’t provide the easiest of the services they promised. As of this writing, my staff still doesn’t know how to access our [redacted] or [redacted] accounts. If they were set up, the passwords and training were never done with my office staff. In July I was informed that [redacted] no longer works for the company. After many complaints the only thing they offered me was a free month of service after my first year was paid for. What were the results of hiring their company to “manage “my [redacted] and [redacted] accounts? We presently have 32 followers on [redacted], an increase of 8 followers since they were hired. I have no idea if we have any followers on [redacted] because we don’t know how to access that account. As for Reviews? We have ONE! Exactly the number we had when we hired them. They did absolutely nothing to grow our following or to train my staff as to how to get patients to write reviews. In closing, I feel that I was sold many promises and the only promise that was kept was the promise to take the money from my credit card every month. I feel the service I got was terrible. The fact that [redacted] left the company to me is an indication of how they don’t follow up on the promises that she makes when she sells the service. I told them that I am willing to pay them $500 for the work that they did, especially the phone call with [redacted] to get the [redacted] pages set up correctly. I expect all of the other payments to be returned unless they can justify what they did for $5000.00! Sincerely, [redacted]Desired Settlement: I would like a partial refund for services paid for which were not provided, There was a one year contract and they only provided service for 5 months.

Business

Response:

October *, 2013

To Whom It May Concern:

This client signed a 13-month contract for Reputation Management/Directory Listings services, Social Media services and a free Digital Marketing Review. These services were implemented successfully throughout the time that the services were live. A services review is attached for your reference – this review proves that the services were being implemented and it shows the positive results of the work being done.

The client requested to cancel his services early even though the contract signed does not contain an early out clause. Per the contract attached, please note on Exhibit A: “The term of this Agreement shall commence on the Effective Date, and shall continue for a period of thirteen (13) months (“Initial Term”).” Everyday Health made an exception for this client and cancelled his services nine months prior to his contract end date.

When the client’s services were live, Everyday Health managed over 40 different listings on over 40 different directory sites for this client. Everyday Health also managed reviews from the client’s patients. More information about the Reputation Management services, including a graph showing the positive impact of these services is included in the services review, are attached.

Implementation of the Social Media services included the creation and management of a [redacted] page for the client’s practice. A screen shot of the [redacted] page along with a graph showing the positive impact of the work done with the page are also included in the services review. The contract does not state anything about training for the client’s staff.

Please also note on Exhibit A, the client initialed in agreement to a one-time Setup Fee of $3,180 – this fee covers the time and labor needed to build the client’s services. Everyday Health agreed to split this payment into two installments of $1,590 to make it easier on the client.

As stated above, Everyday Health made an exception with this client by cancelling the contract early and waiving the remaining $4,967 on the contract term. The services and contract were cancelled as of 7/**/2013.

All in all, Everyday Health has provided services and are due payment.

Sincerely,

Operations Associate, Local Everyday Health Media, LLC.