Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I did not authorize the additional charges on my credit cardYes, I cancelled my account when I found that since January 2015, I have been charged a monthly fee of $49, which I did not authorizeI called the establishment and they told me there's nothing they can do and instead tried to broker a deal that would involve less money per month, which I declinedWhen I asked to speak with a supervisor, I was told that the supervisors had left for the day (at 2:33pm EST) In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
This customer registered on for a quarterly subscription under the following terms *Jillian Michaels’ online program is just $a week, billed in advance quarterly ($at the beginning of each week subscription period)You will be charged when you subscribe and at the beginning of each following quarterThe charge will be applied to the same account you provide at sign-upYour standard membership will continue uninterrupted and will automatically renew each quarter for $or the then-current fee if the fee changesYou may also cancel renewal of your standard membership at any time prior to the beginning of a new subscription period and you will continue to have access to your account for the remainder of your current termPlease see our Terms of Use if you have any questions or wish to cancel I have read and agree to the Terms of Use and Billing Policy above We sent the following email in February that the billing terms were changing from $per quarter to $per month Important change to Jillian Michaels online billing terms We strive to provide our valued customers with a deep digital experience that keeps your busy lifestyle and health goals in mindNow, our popular iOS and Android apps are fully integrated with the online program you currently enjoyThis enhancement allows you full access to all of the Jillian Michaels features you love — hours a day, days a week, wherever you goAs a result of these new features, beginning on March **, 2015, your membership fees for the Jillian Michaels online program will be increased to $per month, billed in advance at the beginning of each monthly membership termIf you're happy with your online membership, do nothing and your membership will continue at the new rateYou may cancel renewal of your standard membership at any time prior to the beginning of each monthly membership period and you will continue to have access to your account for the remainder of your current termIf you have any questions or wish to cancel, simply call us at ###-###-####, Monday through Friday, a.mto p.mEastern TimePlease keep in mind that your membership will be automatically renewed unless you contact usPlease keep this email for your recordsContinue to enjoy all of the benefits you love: A day-by-day program based on your body type, lifestyle, and goalsinteractive online tools to help you stay on track24/access to the Jillian Michaels communityRegular challenges and contests to keep you motivated and focusediPhone and Android apps that offer one-on-one training wherever you goReal solutions for weight loss — with Jillian cheering you on every step of the way These charges have been on the consumers credit card with the customer service phone numberThe consumer did not contact us to cancel until At that time we turned off the billingI have made an exception and issued a refund of $which is the difference between the quarterly billing and monthly billing
We sent the consumer an email notification in November that their billing plan was changing from $per quarter to $a month, effective January The consumer contacted us to cancel subscription on 8/10/and billing was turned offOn we received a chargeback from credit card in the amount of $We issued a refund of $on and I made an exception with an additional refund of $on as well in response to this complaintMaking the total ampount refunded $.I would also like to point out that the phone number to contact us to cancel appears on the consumers credit card next to the charges they receivedThey could have contacted us to cancel when they noticed the first monthly charge
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I never ever signed up for anything, no membership, never downloaded an app etc So, this leads me to believe that someone signed up and ACCIDENTALLY used my email addressand they may continue to sign in to their webapp that they have downloaded which, from your response, will start all of the emails again I need to be removed perminately I do not ever want an account Anything associated with my email needs to be blocked, closed, and the key thrown away I promise you, I do not want your serviceso please figure out a way to ensure I never receive another emailregardless if someone tries to use my email address In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
I have reviewed the subscription and issued requested a check be mailed in the full amount of $Here is a copy of the email sent to the customer on Hello, ***, As you requested, your subscription to Jillian Michaels Online has been canceled and a check request has been submitted to our accounting department to mail you a refund check in the amount of $Please note that it will take 6-weeks for the check to arrive The check will be sent to this address below [redacted] If you have any questions, please feel free to email us at [redacted] We value your inputIf you have any further feedback you'd like to provide, the link below my signature will direct you to a brief surveyWe look forward to hearing from you! Regards, [redacted] We value your opinion and your timePlease take this one-minute customer satisfaction survey, Or Click on this link: [redacted]
This customer reqistered for a quarterly non-refundable programThe billing was turned off and an email sent to customer explaining they have access until Customer was sent an email on 8/ [redacted] explaining it was not refundable in accordance with our terms of service.I made an exception today and issued a pro-rated refund of $to the customers credit card.Copy of email sent to customerHello, ***,Your account was addressed per your request on 82015, this is a copy of the email sent to you non that date.As you requested, I have turned off the automatic renewal for your Jillian Michaels Online accountYou will have access to the website until 102015, but you will not be billed to continueAs explained in the terms of service, when you cancel, billing stops and no new charges will be billed to youThis plan is non-refundable(If you have been receiving daily emails from us, emails will continue free of charge.)Also, we want to help you take further advantage of your programWe may be able to give you extra time to explore the site, answer any questions, or even offer you a discounted membership rateIf you would like to take us up on the offer for help, simply reply to this email or call us toll-free Monday through Friday at ###-###-#### anytime between AM and PM Eastern time and we will be happy to assist youIf you choose to return after your subscription expires, just log in at [redacted] , and you'll be able to come back to all the same great features, in addition to our constantly updated information.Regards,LindaCustomer ServiceJillian Michaels Online
I checked the subscription under the email address providedOur records indicate the customer registered for a free week, then billing quarterly at $per quarter ( $per week ) Here is the link : [redacted] I have also included TOS.*The [redacted] Diet Online is yours FREE for days! You will not be charged during your day free trial periodHowever, valid payment information is requiredIf you're happy with your online membership, do nothingYour service will continue uninterrupted, and you will be enrolled under our standard membership agreementOnline standard membership is just $a week, billed in advance quarterly ($at the beginning of each week subscription period)The charge will be applied to the same account you provide at sign-upYour standard membership will continue uninterrupted until you cancel and will automatically renew at the end of each quarter for $or the then-current fee if the fee changesYou may cancel before your free trial ends at no chargeYou may also cancel renewal of your standard membership at any time prior to the beginning of a new subscription period and you will continue to have access to your account for the remainder of your current termPlease see our Terms of Use if you have any questions or wish to cancel I have read and agree to the Terms of Use and Billing Policy aboveI have cancelled the subscription and issued a frefund of $
This customer emailed to unsubscribe on and was sent the following email The customer had an online subscription in which she registered for community groups and was getting email notificationsI have taken the action to remove customer Sep **, /> Re: Can't unsubscribe [# [redacted] ] Hello, Thank you for contacting usTo make changes to your newsletter subscriptions the following link will allow you to request an access email: [redacted] Once you have sent your request, check for an email from [redacted] , remember to check your spam folder if you do not see it in your inbox The link provided in that email will direct you to a management page where the newsletters you are subscribed to as well as others available will be displayed, this link is good for hours only To unsubscribe from newsletters click the gray “X”, and remove the check box at the bottom for special emails, then click the blue “Update Subscription” button at the bottom which activates as soon as you make a change, this step is crucial for locking your changes inThen please allow 24-hours for your changes to take effect If you are adding subscriptions, click the blue “+” next to desired newsletters and also click “Update Subscription” To unsubscribe from a message board forum, go to any message board on the site and click on any threadAt the top of the thread, please locate the My Preferences buttonClick on My Preferences to be redirected to the message board preferences pageUncheck the forums from which you no longer wish to receive updates If you wish to receive your free newsletters at a different address, simply unsubscribe all the newsletters for your old address and then return to the first link above to subscribe under the new one I hope this helps If you are emailing to cancel your paid subscription, please cal [redacted] and one of our Customer Service Representatives will handle your request Thanks, The Customer Service Team What to Expect
I have issued a refund in full and sent the customer this email Hello, [redacted] , As you requested, your subscription to [redacted] Online has been canceled and $plus any applicable sales tax refunded to your charge card, as explained in our Terms of ServicePlease note that depending on the institution you used to make your payment, it may take from two to five business days for the refund transaction to appear If at any time you would like to reinstate your membership, just log into www[redacted] .com with your email address and password, and you will be given the option to update your information and renewIf you have any difficulty, please reply to this email, and we will be glad to process your renewal manuallyWe are constantly updating the site with new program information, new tips, and great features If you have any questions, please feel free to email us at [redacted] @ [redacted] .com We value your inputIf you have any further feedback you'd like to provide, the link below my signature will direct you to a brief surveyWe look forward to hearing from you! Regards, [redacted] Customer Service [redacted] Online We value your opinion and your timePlease take this one-minute customer satisfaction survey, Or Click on this [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
It is our mission at the Jillian Michaels Online program to help our members achieve their goals of a healthier lifestyle and we pride ourselves in our ability to do just that Our terms are clear, transparent and applicable to everyone who elects to become a member of our online programI have included the link : [redacted] to the offer in which this customer registeredYou will see in the terms that it explained that you are billed quarterly until you contact us to cancel .This information was also in your confirmation email sent to the customer on , and the next billing date was posted on your online subscription We also include our customer service phone number on the customer’s credit card statement to contact us to cancel Here are the displayed terms at registration that also requires the customer to check a box stating they have agreed and read the terms *Jillian’s Master Your Metabolism Cookbook is yours FREE! All you pay is $shipping and handlingYou will also gain free access to Jillian Michaels’ customized Web site and online advice for daysYour online access will continue uninterrupted, and you will be enrolled under our standard membership agreementOnline membership is just $a week, billed quarterly (every weeks)The charge will be applied to the same account you provide at sign-upYou may cancel before your free trial ends at no chargeIf you choose to continue, your quarterly membership will be automatically renewed after each termYou may cancel your membership at any timeWhen you cancel, billing stops immediately and no new charges will be billed to youYou will continue to have access to your account for the remainder of your term I have read and agree to the Terms of Service and Billing Policy Our records also indicate that the customer has logged into the subscription multiple times throughout into The customer contacted us to cancel on and a refund of $was issuedI also made an exception with an additional refund of $todayNo further refunds will be issued Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I did not authorize the additional charges on my credit cardYes, I cancelled my account when I found that since January 2015, I have been charged a monthly fee of $49, which I did not authorizeI called the establishment and they told me there's nothing they can do and instead tried to broker a deal that would involve less money per month, which I declinedWhen I asked to speak with a supervisor, I was told that the supervisors had left for the day (at 2:33pm EST) In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
This customer registered on for a quarterly subscription under the following terms *Jillian Michaels’ online program is just $a week, billed in advance quarterly ($at the beginning of each week subscription period)You will be charged when you subscribe and at the beginning of each following quarterThe charge will be applied to the same account you provide at sign-upYour standard membership will continue uninterrupted and will automatically renew each quarter for $or the then-current fee if the fee changesYou may also cancel renewal of your standard membership at any time prior to the beginning of a new subscription period and you will continue to have access to your account for the remainder of your current termPlease see our Terms of Use if you have any questions or wish to cancel I have read and agree to the Terms of Use and Billing Policy above We sent the following email in February that the billing terms were changing from $per quarter to $per month Important change to Jillian Michaels online billing terms We strive to provide our valued customers with a deep digital experience that keeps your busy lifestyle and health goals in mindNow, our popular iOS and Android apps are fully integrated with the online program you currently enjoyThis enhancement allows you full access to all of the Jillian Michaels features you love — hours a day, days a week, wherever you goAs a result of these new features, beginning on March **, 2015, your membership fees for the Jillian Michaels online program will be increased to $per month, billed in advance at the beginning of each monthly membership termIf you're happy with your online membership, do nothing and your membership will continue at the new rateYou may cancel renewal of your standard membership at any time prior to the beginning of each monthly membership period and you will continue to have access to your account for the remainder of your current termIf you have any questions or wish to cancel, simply call us at ###-###-####, Monday through Friday, a.mto p.mEastern TimePlease keep in mind that your membership will be automatically renewed unless you contact usPlease keep this email for your recordsContinue to enjoy all of the benefits you love: A day-by-day program based on your body type, lifestyle, and goalsinteractive online tools to help you stay on track24/access to the Jillian Michaels communityRegular challenges and contests to keep you motivated and focusediPhone and Android apps that offer one-on-one training wherever you goReal solutions for weight loss — with Jillian cheering you on every step of the way These charges have been on the consumers credit card with the customer service phone numberThe consumer did not contact us to cancel until At that time we turned off the billingI have made an exception and issued a refund of $which is the difference between the quarterly billing and monthly billing
We sent the consumer an email notification in November that their billing plan was changing from $per quarter to $a month, effective January The consumer contacted us to cancel subscription on 8/10/and billing was turned offOn we received a chargeback from credit card in the amount of $We issued a refund of $on and I made an exception with an additional refund of $on as well in response to this complaintMaking the total ampount refunded $.I would also like to point out that the phone number to contact us to cancel appears on the consumers credit card next to the charges they receivedThey could have contacted us to cancel when they noticed the first monthly charge
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I never ever signed up for anything, no membership, never downloaded an app etc So, this leads me to believe that someone signed up and ACCIDENTALLY used my email addressand they may continue to sign in to their webapp that they have downloaded which, from your response, will start all of the emails again I need to be removed perminately I do not ever want an account Anything associated with my email needs to be blocked, closed, and the key thrown away I promise you, I do not want your serviceso please figure out a way to ensure I never receive another emailregardless if someone tries to use my email address In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
I have reviewed the subscription and issued requested a check be mailed in the full amount of $Here is a copy of the email sent to the customer on Hello, ***, As you requested, your subscription to Jillian Michaels Online has been canceled and a check request has been submitted to our accounting department to mail you a refund check in the amount of $Please note that it will take 6-weeks for the check to arrive The check will be sent to this address below [redacted] If you have any questions, please feel free to email us at [redacted] We value your inputIf you have any further feedback you'd like to provide, the link below my signature will direct you to a brief surveyWe look forward to hearing from you! Regards, [redacted] We value your opinion and your timePlease take this one-minute customer satisfaction survey, Or Click on this link: [redacted]
This customer reqistered for a quarterly non-refundable programThe billing was turned off and an email sent to customer explaining they have access until Customer was sent an email on 8/ [redacted] explaining it was not refundable in accordance with our terms of service.I made an exception today and issued a pro-rated refund of $to the customers credit card.Copy of email sent to customerHello, ***,Your account was addressed per your request on 82015, this is a copy of the email sent to you non that date.As you requested, I have turned off the automatic renewal for your Jillian Michaels Online accountYou will have access to the website until 102015, but you will not be billed to continueAs explained in the terms of service, when you cancel, billing stops and no new charges will be billed to youThis plan is non-refundable(If you have been receiving daily emails from us, emails will continue free of charge.)Also, we want to help you take further advantage of your programWe may be able to give you extra time to explore the site, answer any questions, or even offer you a discounted membership rateIf you would like to take us up on the offer for help, simply reply to this email or call us toll-free Monday through Friday at ###-###-#### anytime between AM and PM Eastern time and we will be happy to assist youIf you choose to return after your subscription expires, just log in at [redacted] , and you'll be able to come back to all the same great features, in addition to our constantly updated information.Regards,LindaCustomer ServiceJillian Michaels Online
I checked the subscription under the email address providedOur records indicate the customer registered for a free week, then billing quarterly at $per quarter ( $per week ) Here is the link : [redacted] I have also included TOS.*The [redacted] Diet Online is yours FREE for days! You will not be charged during your day free trial periodHowever, valid payment information is requiredIf you're happy with your online membership, do nothingYour service will continue uninterrupted, and you will be enrolled under our standard membership agreementOnline standard membership is just $a week, billed in advance quarterly ($at the beginning of each week subscription period)The charge will be applied to the same account you provide at sign-upYour standard membership will continue uninterrupted until you cancel and will automatically renew at the end of each quarter for $or the then-current fee if the fee changesYou may cancel before your free trial ends at no chargeYou may also cancel renewal of your standard membership at any time prior to the beginning of a new subscription period and you will continue to have access to your account for the remainder of your current termPlease see our Terms of Use if you have any questions or wish to cancel I have read and agree to the Terms of Use and Billing Policy aboveI have cancelled the subscription and issued a frefund of $
This customer emailed to unsubscribe on and was sent the following email The customer had an online subscription in which she registered for community groups and was getting email notificationsI have taken the action to remove customer Sep **, /> Re: Can't unsubscribe [# [redacted] ] Hello, Thank you for contacting usTo make changes to your newsletter subscriptions the following link will allow you to request an access email: [redacted] Once you have sent your request, check for an email from [redacted] , remember to check your spam folder if you do not see it in your inbox The link provided in that email will direct you to a management page where the newsletters you are subscribed to as well as others available will be displayed, this link is good for hours only To unsubscribe from newsletters click the gray “X”, and remove the check box at the bottom for special emails, then click the blue “Update Subscription” button at the bottom which activates as soon as you make a change, this step is crucial for locking your changes inThen please allow 24-hours for your changes to take effect If you are adding subscriptions, click the blue “+” next to desired newsletters and also click “Update Subscription” To unsubscribe from a message board forum, go to any message board on the site and click on any threadAt the top of the thread, please locate the My Preferences buttonClick on My Preferences to be redirected to the message board preferences pageUncheck the forums from which you no longer wish to receive updates If you wish to receive your free newsletters at a different address, simply unsubscribe all the newsletters for your old address and then return to the first link above to subscribe under the new one I hope this helps If you are emailing to cancel your paid subscription, please cal [redacted] and one of our Customer Service Representatives will handle your request Thanks, The Customer Service Team What to Expect
I have issued a refund in full and sent the customer this email Hello, [redacted] , As you requested, your subscription to [redacted] Online has been canceled and $plus any applicable sales tax refunded to your charge card, as explained in our Terms of ServicePlease note that depending on the institution you used to make your payment, it may take from two to five business days for the refund transaction to appear If at any time you would like to reinstate your membership, just log into www[redacted] .com with your email address and password, and you will be given the option to update your information and renewIf you have any difficulty, please reply to this email, and we will be glad to process your renewal manuallyWe are constantly updating the site with new program information, new tips, and great features If you have any questions, please feel free to email us at [redacted] @ [redacted] .com We value your inputIf you have any further feedback you'd like to provide, the link below my signature will direct you to a brief surveyWe look forward to hearing from you! Regards, [redacted] Customer Service [redacted] Online We value your opinion and your timePlease take this one-minute customer satisfaction survey, Or Click on this [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
It is our mission at the Jillian Michaels Online program to help our members achieve their goals of a healthier lifestyle and we pride ourselves in our ability to do just that Our terms are clear, transparent and applicable to everyone who elects to become a member of our online programI have included the link : [redacted] to the offer in which this customer registeredYou will see in the terms that it explained that you are billed quarterly until you contact us to cancel .This information was also in your confirmation email sent to the customer on , and the next billing date was posted on your online subscription We also include our customer service phone number on the customer’s credit card statement to contact us to cancel Here are the displayed terms at registration that also requires the customer to check a box stating they have agreed and read the terms *Jillian’s Master Your Metabolism Cookbook is yours FREE! All you pay is $shipping and handlingYou will also gain free access to Jillian Michaels’ customized Web site and online advice for daysYour online access will continue uninterrupted, and you will be enrolled under our standard membership agreementOnline membership is just $a week, billed quarterly (every weeks)The charge will be applied to the same account you provide at sign-upYou may cancel before your free trial ends at no chargeIf you choose to continue, your quarterly membership will be automatically renewed after each termYou may cancel your membership at any timeWhen you cancel, billing stops immediately and no new charges will be billed to youYou will continue to have access to your account for the remainder of your term I have read and agree to the Terms of Service and Billing Policy Our records also indicate that the customer has logged into the subscription multiple times throughout into The customer contacted us to cancel on and a refund of $was issuedI also made an exception with an additional refund of $todayNo further refunds will be issued Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***