Everykey

Hello,We had initiated the refund for the customer's pre-order, and if the customer has not yet received their refund, they should be within the next few daysWe have done what is necessary on our end to process the refund for the customerAttached is the refund confirmation that was also sent to the customer

Hello,To address the customer's concerns, each and every time the customer has reached out to our customer support, we have addressed the inquiry in a timely fashionWe initially provided a status update with an estimated shipping time frameRecently the customer asked for a refund, and our agent collected the information from the customer needed to process the refund and also shared that refunds can take up to days to processThe Customer asked for a refund days ago (9/22/2017) and our agent shared that it can take up to to process the refund because we have other parties involvedWe are still within the day period of processing the refund, and the customer is aware of thisThe customer should be receiving their refund any day nowWe have shared this information with the customer, and we believe the issue to be resolvedPlease see the attachments.? Best,Daniel T***Everykey Inc

Edwin informed me that you had called yesterday and I wanted to address the letter we received from the Revdex.com regarding complaint ID [redacted] The letter is dated March 8th, and I apologize that this response is coming lateWe did not receive the letter until March 20th, In response to the customer who has not yet received their productOur current product is on back-order and we offer each customer an estimated shipping date prior to checkoutThese dates are estimates because we are still currently fulfilling orders placed to us through crowdfunding campaigns and as a new technology and product, fulfillment comes with many unexpected delaysWhen customers contact us we respond very promptly and we offer full refunds for anyone who does not wish to waitIn our legal section found in our website (https://everykey.com/legal/), we state that "If your order has not yet been shipped and you would like a refund, please contact [email protected] with your receipt number along with the last four digits of the credit card number you used to place the order." The resolution we would like to offer is simply to give this customer a refund and when we are off back-order, he can order againThanks for taking the time to read thisI hope we can resolve this so that everyone is happyRegards,Darren T***Director of OperationsEverykey IncFord DriveCleveland OH 44106+(855) 666-x

[redacted] Thanks for speak [redacted] with me today! One of our directors, Darren T***, will be reply [redacted] to the complaint dated 3/6/which we received 3/20/ He'll be email [redacted] you the reply!Best,Edwin Z***Everykey Customer SupportEverykey IncFord DriveCleveland OH 44106+(855) 666-x

Revdex.com,I am happy to report EverKey agreed to ship my product order out in first wavePlease close my case at this time. Thank you!Respectfully, [redacted]

We have responded to the customer, so when the customer says that our customer service does not respond, this is not trueWe also shared that refunds can take up to days, and the customer requested the refund on October 24, 2017, so we are still well within the time frame of our policy of providing the customer with a refundWe have initiated the refund, and the customer should be receiving their funds shortlyAttached is our correspondence with the customer, along with information showing the refund is going throughThank you for your help in this matter!

This business response was received by Revdex.com via email.Hello [redacted] ,We had reached out to the customer in an attempt to resolve this issue and provide clarification on our shipping process and received no responseAs a result, as indicated in the complaint the customer desired a refundWe have initiated the refund for the customer, and we believe this issue is resolvedAttached is our conversation with the customer sharing the situation, along with the receipt associated with the refundThank you!Best, [redacted] [redacted] [redacted] *** [redacted] *** [redacted] *** [redacted] ***