Hi [redacted] Subject: Complaint ID [redacted] As we have received the complaint report from you related to Bill paymentWe have finished investigation from our side as below: normal;"> Check daily report from the Bill payment to make sure amount is matching and by mistake has not been paid for somebody else account ( [redacted] ) Check daily journal report from register for entry related to bill payment and confirmed that report from bill payment terminal and register journal are matching and has no excess (extra) entry Checked video camera (June 12th and13th between am and 1pm as was told by the customer between and am)We did not find footage showing her coming into storeVideo and register journal are available for double check (if necessary we will submit complaint to Spartanburg Sheriff so sheriff can come in and check the video) We are willing to work with the customer to investigate further if she provides right information We have called customer to get some more detail as below a Description of the employee so we can talk to employee I Her description does not match with employee work on that day b We asked how much she paid and how much change she got back I She said she paid $(when I called her she said she paid total $(100+20+5) there is no reason to pay if the bill was $second time she said she paid $and same thing if the bill is $there is no reason to give clerk $.we also charge $service fee and there is no mentioned of that ii When we told her that our camera is not showing you coming in the store during as specified time she said well I don’t remember what time I came in but it was morning time As I said above, we are willing to work with you and customer if we have right information and if we find that we have made mistake we will reimburse her My contact information is as below, please feel free to call me or send me an email to discuss further [redacted] ***, [redacted] ***, [redacted] gmail.com [redacted] ***, [redacted] , SC
Hi [redacted] Subject: Complaint ID [redacted] As we have received the complaint report from you related to Bill payment. We have finished investigation from our side as below: 1.
normal;"> Check daily report from the Bill payment to make sure amount is matching and by mistake has not been paid for somebody else account ([redacted]). 2. Check daily journal report from register for entry related to bill payment and confirmed that report from bill payment terminal and register journal are matching and has no excess (extra) entry 3. Checked video camera (June 12th and13th between 8 am and 1pm as was told by the customer between 9 and 11 am). We did not find footage showing her coming into store. Video and register journal are available for double check (if necessary we will submit complaint to Spartanburg Sheriff…so sheriff can come in and check the video) 4. We are willing to work with the customer to investigate further if she provides right information. 5. We have called customer to get some more detail as below a. Description of the employee so we can talk to employee ...⇄ I. Her description does not match with employee work on that day b. We asked how much she paid and how much change she got back ...⇄ I. She said she paid $120. (when I called her she said she paid total $125 (100+20+5) there is no reason to pay 125 if the bill was $120…second time she said she paid $140 and same thing if the bill is $120 there is no reason to give clerk $140….we also charge $1.50 service fee and there is no mentioned of that… ...⇄ ii. When we told her that our camera is not showing you coming in the store during as specified time …she said well I don’t remember what time I came in but it was morning time… 6. As I said above, we are willing to work with you and customer if we have right information and if we find that we have made mistake we will reimburse her My contact information is as below, please feel free to call me or send me an email to discuss further. [redacted], 864 [redacted]gmail.com [redacted], SC 29316
Hi [redacted] Subject: Complaint ID [redacted] As we have received the complaint report from you related to Bill paymentWe have finished investigation from our side as below: normal;"> Check daily report from the Bill payment to make sure amount is matching and by mistake has not been paid for somebody else account ( [redacted] ) Check daily journal report from register for entry related to bill payment and confirmed that report from bill payment terminal and register journal are matching and has no excess (extra) entry Checked video camera (June 12th and13th between am and 1pm as was told by the customer between and am)We did not find footage showing her coming into storeVideo and register journal are available for double check (if necessary we will submit complaint to Spartanburg Sheriff so sheriff can come in and check the video) We are willing to work with the customer to investigate further if she provides right information We have called customer to get some more detail as below a Description of the employee so we can talk to employee I Her description does not match with employee work on that day b We asked how much she paid and how much change she got back I She said she paid $(when I called her she said she paid total $(100+20+5) there is no reason to pay if the bill was $second time she said she paid $and same thing if the bill is $there is no reason to give clerk $.we also charge $service fee and there is no mentioned of that ii When we told her that our camera is not showing you coming in the store during as specified time she said well I don’t remember what time I came in but it was morning time As I said above, we are willing to work with you and customer if we have right information and if we find that we have made mistake we will reimburse her My contact information is as below, please feel free to call me or send me an email to discuss further [redacted] ***, [redacted] ***, [redacted] gmail.com [redacted] ***, [redacted] , SC
Hi [redacted] Subject: Complaint ID [redacted] As we have received the complaint report from you related to Bill payment. We have finished investigation from our side as below: 1.
normal;"> Check daily report from the Bill payment to make sure amount is matching and by mistake has not been paid for somebody else account ([redacted]). 2. Check daily journal report from register for entry related to bill payment and confirmed that report from bill payment terminal and register journal are matching and has no excess (extra) entry 3. Checked video camera (June 12th and13th between 8 am and 1pm as was told by the customer between 9 and 11 am). We did not find footage showing her coming into store. Video and register journal are available for double check (if necessary we will submit complaint to Spartanburg Sheriff…so sheriff can come in and check the video) 4. We are willing to work with the customer to investigate further if she provides right information. 5. We have called customer to get some more detail as below a. Description of the employee so we can talk to employee ...⇄ I. Her description does not match with employee work on that day b. We asked how much she paid and how much change she got back ...⇄ I. She said she paid $120. (when I called her she said she paid total $125 (100+20+5) there is no reason to pay 125 if the bill was $120…second time she said she paid $140 and same thing if the bill is $120 there is no reason to give clerk $140….we also charge $1.50 service fee and there is no mentioned of that… ...⇄ ii. When we told her that our camera is not showing you coming in the store during as specified time …she said well I don’t remember what time I came in but it was morning time… 6. As I said above, we are willing to work with you and customer if we have right information and if we find that we have made mistake we will reimburse her My contact information is as below, please feel free to call me or send me an email to discuss further. [redacted], 864 [redacted]gmail.com [redacted], SC 29316