Company's response below: From: [redacted] Date: Tue, Oct 14, at 9:AM Subject: RE: [redacted] To: [redacted] Mrs***, I apologize for the delay After doing the research, please see below: We originally spoke with Mr [redacted] in late August and his Return was not found in Returns until September His refund was processed on 9/for $ Please let me know if there is anything else I need to provide for you Thanks, [redacted] Office: [redacted]
Hello sir,I sincerely apologize for the trouble in reaching usWe were short customer service representative all of last weekThis resulted in a very high call volume and we just couldn't get to everyone in a timely mannerI'm so very sorry for this, as I understand completely how frustrating
that can beWe are back up and running as fully staffed this weekPer your conversation with *** over the phone, we will accept the windshield purchased in December back for a 15% restocking fee in the amount of $13.48, since it is outside the day return policyFor your convenience to take advantage of our cost-effective shipping rates, we can also offer to email you the return label and the shipping cost would be $to be deducted out of your refundThat way, you're not impacted by any immediate out-of-pocket return cost, which can sometimes be a much higher shipping rate for wacustomers at any logistics company.Please let us know if we can help you further, and thank you for expressing your concerns so that we could better serve you.Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Company's response below: From: [redacted] Date: Tue, Oct 14, at 9:AM Subject: RE: [redacted] To: [redacted] Mrs***, I apologize for the delay After doing the research, please see below: We originally spoke with Mr [redacted] in late August and his Return was not found in Returns until September His refund was processed on 9/for $ Please let me know if there is anything else I need to provide for you Thanks, [redacted] Office: [redacted]
Hello sir,I sincerely apologize for the trouble in reaching usWe were short customer service representative all of last weekThis resulted in a very high call volume and we just couldn't get to everyone in a timely mannerI'm so very sorry for this, as I understand completely how frustrating
that can beWe are back up and running as fully staffed this weekPer your conversation with *** over the phone, we will accept the windshield purchased in December back for a 15% restocking fee in the amount of $13.48, since it is outside the day return policyFor your convenience to take advantage of our cost-effective shipping rates, we can also offer to email you the return label and the shipping cost would be $to be deducted out of your refundThat way, you're not impacted by any immediate out-of-pocket return cost, which can sometimes be a much higher shipping rate for wacustomers at any logistics company.Please let us know if we can help you further, and thank you for expressing your concerns so that we could better serve you.Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Company's response below:
From: [redacted]
Date: Tue, Oct 14, 2014 at 9:17 AM
Subject: RE: [redacted]
To: [redacted]
Mrs. [redacted],
I apologize for the delay… After doing the research, please see...
below:
We originally spoke with Mr. [redacted] in late August and his Return was not found in Returns until September.
His refund was processed on 9/29 for $39.00
Please let me know if there is anything else I need to provide for you.
Thanks,
[redacted]
Office: [redacted]