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Everything Hot Tubz Reviews (30)

First I apologize for long time in response, I believe your (Revdex.com) email had gone to spam.? When I learned about this problem the other day, we had contracted a subcontractor to do repair work for Mr ***We tried doing it ourselves in the beginning but our staff determined the work was beyond our skillset and we needed to hire a specialist.? We have the email thread, we were invoiced by him later that month (we had him do a few jobs)? We dropped the ball because we assumed that was one of them and had filed the backorder repair as done.? I have contacted [redacted] to set up the contractor coming back out.? We are sincerely sorry this has taken so long and did not intend to have him waiting.? ?

Complaint: [redacted] I am rejecting this response because: it is clear that this business is not interested in doing the right thing by their customers? I have no experience securing screws to the side of a hot tub? If I were to puncture the tub due to incorrect placement of the screws, they would not take responsibility? I have secured the hot tub cover arm to the deck creating a very stable and secure method of opening and closing the hot tub cover? They can keep their cent screws! ? In one word my experience with this company has been AWFUL! ? I would NOT recommend them to ANYONE? I hope anyone reading this post, takes my complaint seriously before purchasing a hot tub from this company? I encourage anyone interested in purchasing a hot tub from this company to call me BEFORE they make a purchase? I have NEVER heard from the owner himself? Very disappointing and bad business and customer service? In my opinion, they deserve an F rating! ? There is never any excuse for bad customer service! Sincerely, [redacted]

We were unable to complete the arm install because [redacted] puppy got into the bag of screws and either lost or ate them? Sounds funny right? ? We offered to mail her the screws but she wanted us to come out with them? Our service call is $and we offered to come back for $as it was not our fault we could not complete job? We find that our offer was more then fair? [redacted] bought a hot tub from DreamMaker Spas at a home show offering factory direct deals and we helped in delivery and installation as they are from Florida? The factory sent the wrong cover and we are sorry this happened but when the right one came in we came out to finish install? We are happy to get new screws at no cost, but find it unfair we are asked to eat 100% of the install cost when it was only prevented from being completed because of her dog (which still cracks me up)? [redacted] can call the owner (***) at [redacted] at anytime, he was out of town during this and would be happy to help her now that he is back? But from what was explained we cannot lose money on things that are beyond our control or responsibility?

Complaint: [redacted] I am rejecting this response because: it is clear that this business is not interested in doing the right thing by their customers I have no experience securing screws to the side of a hot tub If I were to puncture the tub due to incorrect placement of the screws, they would not take responsibility I have secured the hot tub cover arm to the deck creating a very stable and secure method of opening and closing the hot tub cover They can keep their cent screws! In one word my experience with this company has been AWFUL! I would NOT recommend them to ANYONE I hope anyone reading this post, takes my complaint seriously before purchasing a hot tub from this company I encourage anyone interested in purchasing a hot tub from this company to call me BEFORE they make a purchase I have NEVER heard from the owner himself Very disappointing and bad business and customer service In my opinion, they deserve an F rating! There is never any excuse for bad customer service! Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11101570, and find that this resolution is satisfactory to meI await the deliver of the new hot tub, and if satisfactory, the complaint is resolved If delivery or quality is not acceptable, I will notify the Bureau Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 6, 2015/11/13) */ I am unsure how to respond [redacted] bought a hot tub from a company who is not local They called and asked us if we could help her and her tubWe had no idea how difficult it would be getting parts etc from them Every hot tub manufacturer in the industry uses an online parts system, Master Spa uses carbon copy paperwork that I have to MAIL...not even email I am sorry [redacted] purchased a tub with zero local support and we were trying to help her and did not know what we were getting ourselves into We will no longer be touching that brand of spa I think her real qualm should be why a company would sell something they cannot service, she spent thousands with them and $with us...had we had the parts of a company who was easy to work with she would have gotten her tub fixed much sooner We did not make her spa, we are not partners of Master spa and I believe her anger is misdirected Had she purchased the spa from us or a local company they do their own service, have their own parts and are willing to do free service work when they had made the profit on the sale of the tub I just feel bad for the customers who get tricked like she did and buy something that no one locally wants to service because they are an impossible company to deal with Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/11/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Master Spas has stated that everything hottubz can call them to be paid their travel time however are not to charge us and are to refund us for Master Spa is only authorized to pay a dealer direct for warranty repairs not us the customerThey even had me provide proof of payment for they could not believe everything hottubz would charge usWe will not drop case on getting our 95$ back and this will go further if necessary so please refund the 95$ that master spa will refund you on also Final Business Response / [redacted] (4000, 10, 2015/11/17) */ If Ms [redacted] reads her contract with Master Spas is clearly states travel charges can and will be charged Master Spas can refund her $ She did not buy the spa from us and Master Spa does not pay travel, if they want to pay for future travel they should make us aware I ask she read her contract she signed with them We will no longer be working on these spas as they are very problematic and a very difficult company to work with and get parts from Sorry Ms [redacted] is stuck with their product as they have no local service and we are not the only company who they have made look bad

First I apologize for long time in response, I believe your (Revdex.com) email had gone to spam. When I learned about this problem the other day, we had contracted a subcontractor to do repair work for Mr ***We tried doing it ourselves in the beginning but our staff determined the work was beyond
our skillset and we needed to hire a specialist. We have the email thread, we were invoiced by him later that month (we had him do a few jobs) We dropped the ball because we assumed that was one of them and had filed the backorder repair as done. I have contacted *** to set up the contractor coming back out. We are sincerely sorry this has taken so long and did not intend to have him waiting.

We were unable to complete the arm install because *** puppy got into the bag of screws and either lost or ate them Sounds funny right? We offered to mail her the screws but she wanted us to come out with them Our service call is $and we offered to come back for
$as it was not our fault we could not complete job We find that our offer was more then fair *** bought a hot tub from DreamMaker Spas at a home show offering factory direct deals and we helped in delivery and installation as they are from Florida The factory sent the wrong cover and we are sorry this happened but when the right one came in we came out to finish install We are happy to get new screws at no cost, but find it unfair we are asked to eat 100% of the install cost when it was only prevented from being completed because of her dog (which still cracks me up) *** can call the owner (***) at ***at anytime, he was out of town during this and would be happy to help her now that he is back But from what was explained we cannot lose money on things that are beyond our control or responsibility

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

The *** family bought a hot tub from us, the hot tub had a few pump issues We replaced the last pump and they said it did not have the same power To try and make things right we replaced the hot tub We told them the new hot tub would not have a warranty as their previous
warranty had expired We offered them all their money toward the purchase of a new hot tub and not a used one *** was mad his wife spent the money and wanted other things and refused to spend more money on a brand new one even though we were giving his money toward trade and discounting the new one to cost The different tub had a service issue and rather then pay us to fix it he kept trying to repair himself I am not sure why he is sending this complaint, we have gone above and beyond and we are sorry he and his wife disagreed on what to do, but we have offered them everything we can The tub is not in warranty, we even replaced the last hot tub after it was out of warranty We will offer him the same trade value we did previously but that is all we can do

Complaint: ***
I am rejecting this response because: it is clear that this business is not interested in doing the right thing by their customers I have no experience securing screws to the side of a hot tub If I were to puncture the tub due to incorrect placement of the screws, they would not take responsibility I have secured the hot tub cover arm to the deck creating a very stable and secure method of opening and closing the hot tub cover They can keep their cent screws! In one word my experience with this company has been AWFUL! I would NOT recommend them to ANYONE I hope anyone reading this post, takes my complaint seriously before purchasing a hot tub from this company I encourage anyone interested in purchasing a hot tub from this company to call me BEFORE they make a purchase I have NEVER heard from the owner himself Very disappointing and bad business and customer service In my opinion, they deserve an F rating! There is never any excuse for bad customer service!
Sincerely,
*** ***

I believe this matter is being resolved/resolved There was a broken button and the button was discontinued so it took much more repair then anyone would have hoped We have been out to her house about times since the purchase and are extremely sorry these events happened We do
in fact inspect every tub and even though it seems like big problems it was a temp down button that 99/would be an extremely easy fix, but unknown to us the manufacturer stopped making that part We have offered Jennifer a great deal on trading that tub out for another and just waiting to hear back.We try to answer every call the same day but depending on time and day of call sometimes that is not possible I (*** the owner Everything Hot Tubz) have given *** my personal cell phone number and have spoken to her off hours after she is off work to try and help this process along I believe Jennifer can see we are doing our best to give her a great working hot tub and just seeing what she wants to do from here.

Initial Business Response /* (1000, 11, 2015/11/17) */
We made some mistakes but were really only trying to helpI believe *** sees how hard we tried to make her happy and knows I (Eddy) will do anything I can to try and keep all our customers satisfiedI had wished I was not out of town and
it didnt have to end up as a Revdex.com dispute but she should be fully taken care of and happy

Complaint: ***
I am rejecting this response because: I requested that the business mail the screws I am waiting for the screws to arrive I spoke to *** who identified himself as the owner of the business, not the other person named in their reply As for the securing the hot tub cover latches they completely ignored the request to attach these latches to the hot tub As I stated in my earlier compliant, prior to delivery of the tub cover, it should have been reviewed to ensure the cover was the proper fit for the tub being delivered This was not done The hot tub cover latches were not secured And with as many hot tub cover installations that are completed, having a few common spare parts would be a wise business decision It is unclear if the puppy actually did remove the screws from the bag What is very clear to me, as a consumer it is rude to suggest that my business is less than acceptable because they "only made $on the sale." Irregardless of their profit margin, they have a responsibility to their customers and failed in this case Why did they not attach the hot tub cover latches to the hot tub? This is an incomplete installation, very rude employee to suggest my sale is not worthy of proper follow through because they "only made $on my sale," and if the owner was aware of this issue, why did he not pick up the phone himself and contact me directly to work through this issue Very poor customer service once again, from the owner himself Thank you
Sincerely,
*** ***

The *** family bought a hot tub from us, the hot tub had a few pump issues We replaced the last pump and they said it did not have the same power To try and make things right we replaced the hot tub We told them the new hot tub would not have a warranty as their previous
warranty had expired We offered them all their money toward the purchase of a new hot tub and not a used one *** was mad his wife spent the money and wanted other things and refused to spend more money on a brand new one even though we were giving his money toward trade and discounting the new one to cost The different tub had a service issue and rather then pay us to fix it he kept trying to repair himself I am not sure why he is sending this complaint, we have gone above and beyond and we are sorry he and his wife disagreed on what to do, but we have offered them everything we can The tub is not in warranty, we even replaced the last hot tub after it was out of warranty We will offer him the same trade value we did previously but that is all we can do

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11101570, and find that this resolution is satisfactory to meI await the deliver of the new hot tub, and if satisfactory, the complaint is resolved If delivery or quality is not acceptable, I will notify the Bureau
Sincerely,
*** ***

Initial Business Response /* (1000, 11, 2015/11/17) */
We made some mistakes but were really only trying to help I believe *** sees how hard we tried to make her happy and knows I (Eddy) will do anything I can to try and keep all our customers satisfied I had wished I was not out of town and
it didnt have to end up as a Revdex.com dispute but she should be fully taken care of and happy

We were unable to complete the arm install because *** puppy got into the bag of screws and either lost or ate them? Sounds funny right? ? We offered to mail her the screws but she wanted us to come out with them? Our service call is $and we offered to come back for
$as it was not our fault we could not complete job? We find that our offer was more then fair? *** bought a hot tub from DreamMaker Spas at a home show offering factory direct deals and we helped in delivery and installation as they are from Florida? The factory sent the wrong cover and we are sorry this happened but when the right one came in we came out to finish install? We are happy to get new screws at no cost, but find it unfair we are asked to eat 100% of the install cost when it was only prevented from being completed because of her dog (which still cracks me up)? *** can call the owner (***) at ***at anytime, he was out of town during this and would be happy to help her now that he is back? But from what was explained we cannot lose money on things that are beyond our control or responsibility?

We do not install the UL Listed Safety straps as we are not permitted to by our insurance, nor should anyother hot tub company? I am sorry if we did not properly explain that, because they are safety straps and not wind straps our insurance does not cover the liability and ALL local hot tub companies have been instructed by insurance companies and their cover suppliers not to install them? I will make sure screws are mailed right away

Initial Business Response /* (1000, 6, 2015/11/13) */
I am unsure how to respond *** bought a hot tub from a company who is not local They called and asked us if we could help her and her tubWe had no idea how difficult it would be getting parts etc from them Every hot tub manufacturer in
the industry uses an online parts system, Master Spa uses carbon copy paperwork that I have to MAIL...not even email I am sorry *** purchased a tub with zero local support and we were trying to help her and did not know what we were getting ourselves into We will no longer be touching that brand of spa I think her real qualm should be why a company would sell something they cannot service, she spent thousands with them and $with us...had we had the parts of a company who was easy to work with she would have gotten her tub fixed much sooner We did not make her spa, we are not partners of Master spa and I believe her anger is misdirected Had she purchased the spa from us or a local company they do their own service, have their own parts and are willing to do free service work when they had made the profit on the sale of the tub I just feel bad for the customers who get tricked like she did and buy something that no one locally wants to service because they are an impossible company to deal with
Initial Consumer Rebuttal /* (3000, 8, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Master Spas has stated that everything hottubz can call them to be paid their travel time however are not to charge us and are to refund us for Master Spa is only authorized to pay a dealer direct for warranty repairs not us the customerThey even had me provide proof of payment for they could not believe everything hottubz would charge usWe will not drop case on getting our 95$ back and this will go further if necessary so please refund the 95$ that master spa will refund you on also
Final Business Response /* (4000, 10, 2015/11/17) */
If Ms *** reads her contract with Master Spas is clearly states travel charges can and will be charged Master Spas can refund her $ She did not buy the spa from us and Master Spa does not pay travel, if they want to pay for future travel they should make us aware I ask she read her contract she signed with them We will no longer be working on these spas as they are very problematic and a very difficult company to work with and get parts from Sorry Ms *** is stuck with their product as they have no local service and we are not the only company who they have made look bad

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Address: 290 W Hampden Ave, Englewood, Colorado, United States, 80110-2410

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