Everything Pool Tables

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am not asking [redacted] to guarantee work done by another company I asked him to guarantee his own work, which he did not do This required me to pay additional money to have it done properly I have had pool tables for many years and I have never had rippled felt on my side rails, uneven pockets or any of the other issues stated previously This is NOT industry standard Regards, Herbert Reese

[redacted] from the business called and said that this job was done to industry standards and that all work contracted to do was doneHe did return and found no issue with the job, he can't guarantee another companies work nor refund a job they have since done

From the invoice that the company provided it clearly states "restoration" and what they brought to our home was not a restored table The table was dirtyThe veneer was supposed to be replaced and it was patched with a different color woodAlso the veneer was not replaced they just re-glued it to the base and the glue job looked like it was attempted to be done by a child Also, the ball return tubes were returned to us full of mud How are the balls supposed to roll Also this company is expecting us to contact their subcontractor about the work We didn't contract with anyone other than [redacted] of Everything Pool TablesIt is not our responsibility to call the person [redacted] hired to do the work we paid him to do When I attempted to speak with [redacted] he told me to stop wasting his time, to call the person that did the work - some one I had never met or spoken too during the year and half restoration job I also expected and paid for [redacted] cloth in tournament blue to be delivered and instead they brought a cheap quality felt in green which is also not what I paid for So the response from [redacted] is unacceptable and does not address the poor quality of the restoration job Thank you for your assistance with this problem [redacted]

[redacted] / owner of PDJ Management It is always our priority to satisfy our customers and regret that a customer feels that we did notBut it is our position that everything stated in the invoice was done and this is just a disagreement of expectationsI have the invoiattachedce to this email for your review and open to answer any questions you may haveThanks

[redacted]/ owner of PDJ Management  It is always our priority to satisfy our customers and regret that a customer feels that we did...

not. But it is our position that everything stated in the invoice was done and this is just a disagreement of expectations. I have  the invoiattachedce to this email for your review and open to answer any questions you may have. Thanks

From the invoice that the company provided it clearly states "restoration"  and what they brought to our home was not a restored table.  The table was dirty. The veneer was supposed to be replaced and it was patched with a different color wood. Also the veneer was not replaced they just re-glued it to the base and the glue job looked like it was attempted to be done by a child. .  Also, the ball return tubes were returned to us full of mud.  How are the balls supposed to roll.  Also this company is expecting us to contact their subcontractor about the work.  We didn't contract with anyone other than [redacted] of Everything Pool Tables. It is not our responsibility to call the person [redacted] hired to do the work we paid him to do.   When I attempted to speak with [redacted] he told me to stop wasting his time, to call the person that did the work - some one I had never met or spoken too during the year and half restoration job.
I also expected and paid for [redacted] cloth in tournament blue to be delivered and instead they brought a cheap quality felt in green which is also not what I paid for.
 
So the response from [redacted] is unacceptable and does not address the poor quality of the restoration job.
 
Thank you for your assistance with this problem.
 
[redacted]

Revdex.com:
I have...

reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am not asking [redacted] to guarantee work done by another company.  I asked him to guarantee his own work, which he did not do.  This required me to pay additional money to have it done properly.   I have had pool tables for many years and I have never had rippled felt on my side rails, uneven pockets or any of the other issues stated previously.   This is NOT industry standard.  
Regards,
Herbert Reese

[redacted] from the business called and said that this job was done to industry standards and that all work contracted to do was done. He did return and found no issue with the job, he can't guarantee another companies work nor refund a job they have since done.

Review: I contracted Everything Pool Tables to break down my table and return at a later date to put it back together and re-felt it. The break down was fine. When they returned to put the table back together, it was not done properly. The problems are as follows: (1) there are ripples in the felt along the rails; (2) it was shimmed under the rails rather than leveling the slate; (3) the pockets are not properly secured or flush with the table; (4) there are ridges along the rails that were not there previously; (5) the wood that butts up to the pockets is exposed and not covered with felt as it should be.

I contacted [redacted] regarding my concerns and he said he would return to address them. When he came back, he looked at the table and said everything was fine with it and had no intention of fixing any of the issues. He left without doing anything to correct the problems.

I have since had to contact another company to come and repair the improper installation at an additional cost to me. I initially paid [redacted] $850 for his work and have had to pay another company $600 to have it corrected.Desired Settlement: I would request a refund for the the re-felting and set-up of the table. I paid $500 for the break-down and re-setting and an additional $350 to re-felt the table. I am seeking a refund of $600.00

Business

Response:

[redacted] from the business called and said that this job was done to industry standards and that all work contracted to do was done. He did return and found no issue with the job, he can't guarantee another companies work nor refund a job they have since done.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am not asking [redacted] to guarantee work done by another company. I asked him to guarantee his own work, which he did not do. This required me to pay additional money to have it done properly. I have had pool tables for many years and I have never had rippled felt on my side rails, uneven pockets or any of the other issues stated previously. This is NOT industry standard.

Regards,

Herbert Reese

Review: in September 2012 we contracted with [redacted] of Everything Pool Tables to restore a 1920's [redacted] first ball return antique pool table. The restoration was going to take a year and the agreement was to make payments as materials for the restoration were ordered. We gave [redacted] a $500.00 down payment on the contract. The agreement was that the restoration job would cost $3500.00. Throughout the year we stayed in verbal contact with [redacted] as he told us of the progress with the materials being ordered and replaced on the table. In August of 2013 we were completing the remodel of our rec room to accommodate the antique 9 foot table and spoke at length with [redacted] on the table being finished. He told me that table was complete and that he would store the table until our rec room was finished. We agreed that the table would be installed the weekend after Thanksgiving and upon delivery we would pay the final $500.00 upon inspection of the work. As Thanksgiving approached, we received a call from [redacted] that the leather pockets were not finished and that there would be a delay until Christmas for them to come from Brunswick. Christmas came and 2014 was welcomed in. We had been calling [redacted] about the delivery of the table with no response. He finally called us to say the cost of the pockets was $400.00 more than he originally quoted and he could not order them until we paid him more money. My husband negotiated the price and agreed to pay for the pockets when the table was delivered. They set the date of February 10th to install the table. Upon arrival, my husband, refused to accept the table it was filthy and in worse condition than when we gave the table to [redacted]. Mud and dust covered the table and chunks of wood was missing from the sides. This was not a restored table. [redacted] then claimed he never agreed to restore the table even though his invoice to us clearly stated that.Desired Settlement: We would like both our tables returned to us as [redacted] is storing a new table that was going to be delivered to a site for my husband's customer and we want our $3,000.00 back for the poor workmanship. Presently [redacted] is unwilling to correct the poor work and is refusing to refund our money.

Business

Response:

[redacted]/ owner of PDJ Management It is always our priority to satisfy our customers and regret that a customer feels that we did not. But it is our position that everything stated in the invoice was done and this is just a disagreement of expectations. I have the invoiattachedce to this email for your review and open to answer any questions you may have. Thanks

Consumer

Response:

From the invoice that the company provided it clearly states "restoration" and what they brought to our home was not a restored table. The table was dirty. The veneer was supposed to be replaced and it was patched with a different color wood. Also the veneer was not replaced they just re-glued it to the base and the glue job looked like it was attempted to be done by a child. . Also, the ball return tubes were returned to us full of mud. How are the balls supposed to roll. Also this company is expecting us to contact their subcontractor about the work. We didn't contract with anyone other than [redacted] of Everything Pool Tables. It is not our responsibility to call the person [redacted] hired to do the work we paid him to do. When I attempted to speak with [redacted] he told me to stop wasting his time, to call the person that did the work - some one I had never met or spoken too during the year and half restoration job.

I also expected and paid for [redacted] cloth in tournament blue to be delivered and instead they brought a cheap quality felt in green which is also not what I paid for.

So the response from [redacted] is unacceptable and does not address the poor quality of the restoration job.

Thank you for your assistance with this problem.