Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] this person was still an employee of theres when they sold me this vehicle with a blown engine and all these other problem they put in a used engine with approx100,mileage the garage stated called me yesterday april 25,said they had to charge the battery and I could come get it but other things were not fixed only to get a call back that they test drove it and the check engine was coming on get a call today that a sensor was bad and now once again is ready to come and get but some other things were fixed and some have not yet and looking over my contract don't look like my came off but was added?i have also contacted the attorney generals office and filed complaint w/top class a lawsuit
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below If anyone is owed an apology it should be I, for the poor customer service I've received from Evia Auto Sales.My [redacted] has had the engine light on since day two of my purchase? I was told they were in the process of having the repair shop built and as soon as they were up an running they would look at it? I was told to run octane in my [redacted] which I immediately started to do? This was in the beginning of August, 2015.I then stopped in ? to the shop to pick up my registration in SeptI informed them the light was still on.? The owner Jim said continue to use octane the repair shop is still not up and running? I then stated that this was getting ridiculous, when would the shop be done to get this looked at? ? Jim the owner then started to raise his voice and using foul language, told me to get out of his shop and don't come back? He wasn't fixing nothing? He stated I'm sick of people thinking I'm trying to rip them off.I had every intention of letting Evia take care of this matter but because I've gotten no where and have been waiting since the end of July to have my [redacted] repaired? I recently took my [redacted] to my mechanic because it's now at the point that it's becoming sluggish? Comb's ran a diagnostic test on itComes up and code, which is emissions problem? After Combs looking into this further, he informed me that the issue was a bad catalytic converter? This is extremely costly repair? I've enclosed the estimated amount? I hope you would make good in this matter and let us have this repaired by our mechanic or a [redacted] dealership Regards, Todd R***
received from consumer.? [redacted] ---------- Forwarded message ----------From: [redacted] >Date: Mon, Apr 24, at 11:PMSubject: Re: Your complaint has been receivedTo: Revdex.com big problem engine blown was promised today now being ignored payed the payment payed extra on my insurance and still no car guess I have to sue this suv should of went to the auction and never been sold I have a contract for a suv that should of been scrap please help me
The customer just doesn't appear to want to resolve this with any measure of civilityPer NYS we are not obligated to repair this vehicle for efficiency/emissions codes, however, as one last attempt to go the extra distance I will extend a final offer for the customer to make an appointment with our service department to diagnose and repair the vehicle provided he acts respectfullyIf the customer chooses this offer we will make the necessary repair if needed at no cost to the customerIf he would rather take the vehicle to another shop we will not offer to pay for any repairs and the customer will need to pay themThis offer is only good until Jan 15,2016.? If he doesn't make an appointment with us by then we will consider the offer rejected and we will retract the offer
We have repaired every issue Ms [redacted] has ever complained aboutWe have even attempted to repair issues she has brought up but we could never verify, meaning the car wouldn't display the symptoms whenever she visited usShe complained about a misfire, however, the vehicle would run perfect when she brought it inIf we are all being honest I'm sure she would admit thatEven though we couldn't duplicate the problem we replaced the ignition coil just in case it was an intermittent problemThat was the last I heard from herNow, backing up to Mothers Day...her son bought her a Chevy Silverado as a giftIs this why she has decided she doesn't need a car payment?Either way, she has an extended warranty that she purchased so she can take the vehicle to many different shops if she would likeI would even offer to send it to a transmission shop, at my cost for diag, to make sure the vehicle runs good and shifts properlyIf she would like me to do that she can call anytime and I will make the appointment...no charge to herIf they find an issue I will even pay the deductible her warranty calls for.Regards, [redacted] PresidentEvia Auto Sales, Inc
I just spoke with [redacted] . They acknowledged we are helping them with any issues they had. I'm not sure why they responded negatively to my previous response. As for the trade allowance...it certainly came off the selling price and was not added. Jim A***PresidentEvia Auto Sales, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below If anyone is owed an apology it should be I, for the poor customer service I've received from Evia Auto Sales.My [redacted] has had the engine light on since day two of my purchase I was told they were in the process of having the repair shop built and as soon as they were up an running they would look at it I was told to run octane in my [redacted] which I immediately started to do This was in the beginning of August, 2015.I then stopped in to the shop to pick up my registration in SeptI informed them the light was still onThe owner Jim said continue to use octane the repair shop is still not up and running I then stated that this was getting ridiculous, when would the shop be done to get this looked at? Jim the owner then started to raise his voice and using foul language, told me to get out of his shop and don't come back He wasn't fixing nothing He stated I'm sick of people thinking I'm trying to rip them off.I had every intention of letting Evia take care of this matter but because I've gotten no where and have been waiting since the end of July to have my [redacted] repaired I recently took my [redacted] to my mechanic because it's now at the point that it's becoming sluggish Comb's ran a diagnostic test on itComes up and code, which is emissions problem After Combs looking into this further, he informed me that the issue was a bad catalytic converter This is extremely costly repair I've enclosed the estimated amount I hope you would make good in this matter and let us have this repaired by our mechanic or a [redacted] dealership Regards, Todd R***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] this person was still an employee of theres when they sold me this vehicle with a blown engine and all these other problem they put in a used engine with approx100,mileage the garage stated called me yesterday april 25,said they had to charge the battery and I could come get it but other things were not fixed only to get a call back that they test drove it and the check engine was coming on get a call today that a sensor was bad and now once again is ready to come and get but some other things were fixed and some have not yet and looking over my contract don't look like my came off but was added?i have also contacted the attorney generals office and filed complaint w/top class a lawsuit
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below If anyone is owed an apology it should be I, for the poor customer service I've received from Evia Auto Sales.My [redacted] has had the engine light on since day two of my purchase? I was told they were in the process of having the repair shop built and as soon as they were up an running they would look at it? I was told to run octane in my [redacted] which I immediately started to do? This was in the beginning of August, 2015.I then stopped in ? to the shop to pick up my registration in SeptI informed them the light was still on.? The owner Jim said continue to use octane the repair shop is still not up and running? I then stated that this was getting ridiculous, when would the shop be done to get this looked at? ? Jim the owner then started to raise his voice and using foul language, told me to get out of his shop and don't come back? He wasn't fixing nothing? He stated I'm sick of people thinking I'm trying to rip them off.I had every intention of letting Evia take care of this matter but because I've gotten no where and have been waiting since the end of July to have my [redacted] repaired? I recently took my [redacted] to my mechanic because it's now at the point that it's becoming sluggish? Comb's ran a diagnostic test on itComes up and code, which is emissions problem? After Combs looking into this further, he informed me that the issue was a bad catalytic converter? This is extremely costly repair? I've enclosed the estimated amount? I hope you would make good in this matter and let us have this repaired by our mechanic or a [redacted] dealership Regards, Todd R***
received from consumer.? [redacted] ---------- Forwarded message ----------From: [redacted] >Date: Mon, Apr 24, at 11:PMSubject: Re: Your complaint has been receivedTo: Revdex.com big problem engine blown was promised today now being ignored payed the payment payed extra on my insurance and still no car guess I have to sue this suv should of went to the auction and never been sold I have a contract for a suv that should of been scrap please help me
The customer just doesn't appear to want to resolve this with any measure of civilityPer NYS we are not obligated to repair this vehicle for efficiency/emissions codes, however, as one last attempt to go the extra distance I will extend a final offer for the customer to make an appointment with our service department to diagnose and repair the vehicle provided he acts respectfullyIf the customer chooses this offer we will make the necessary repair if needed at no cost to the customerIf he would rather take the vehicle to another shop we will not offer to pay for any repairs and the customer will need to pay themThis offer is only good until Jan 15,2016.? If he doesn't make an appointment with us by then we will consider the offer rejected and we will retract the offer
We have repaired every issue Ms [redacted] has ever complained aboutWe have even attempted to repair issues she has brought up but we could never verify, meaning the car wouldn't display the symptoms whenever she visited usShe complained about a misfire, however, the vehicle would run perfect when she brought it inIf we are all being honest I'm sure she would admit thatEven though we couldn't duplicate the problem we replaced the ignition coil just in case it was an intermittent problemThat was the last I heard from herNow, backing up to Mothers Day...her son bought her a Chevy Silverado as a giftIs this why she has decided she doesn't need a car payment?Either way, she has an extended warranty that she purchased so she can take the vehicle to many different shops if she would likeI would even offer to send it to a transmission shop, at my cost for diag, to make sure the vehicle runs good and shifts properlyIf she would like me to do that she can call anytime and I will make the appointment...no charge to herIf they find an issue I will even pay the deductible her warranty calls for.Regards, [redacted] PresidentEvia Auto Sales, Inc
I just spoke with [redacted] . They acknowledged we are helping them with any issues they had. I'm not sure why they responded negatively to my previous response. As for the trade allowance...it certainly came off the selling price and was not added. Jim A***PresidentEvia Auto Sales, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below If anyone is owed an apology it should be I, for the poor customer service I've received from Evia Auto Sales.My [redacted] has had the engine light on since day two of my purchase I was told they were in the process of having the repair shop built and as soon as they were up an running they would look at it I was told to run octane in my [redacted] which I immediately started to do This was in the beginning of August, 2015.I then stopped in to the shop to pick up my registration in SeptI informed them the light was still onThe owner Jim said continue to use octane the repair shop is still not up and running I then stated that this was getting ridiculous, when would the shop be done to get this looked at? Jim the owner then started to raise his voice and using foul language, told me to get out of his shop and don't come back He wasn't fixing nothing He stated I'm sick of people thinking I'm trying to rip them off.I had every intention of letting Evia take care of this matter but because I've gotten no where and have been waiting since the end of July to have my [redacted] repaired I recently took my [redacted] to my mechanic because it's now at the point that it's becoming sluggish Comb's ran a diagnostic test on itComes up and code, which is emissions problem After Combs looking into this further, he informed me that the issue was a bad catalytic converter This is extremely costly repair I've enclosed the estimated amount I hope you would make good in this matter and let us have this repaired by our mechanic or a [redacted] dealership Regards, Todd R***