Evident Health

Review: I ordered a free sample of Brilliant Eye Care and agreed to pay $4.95 for shipping. I did receive the sample and then they charged my [redacted] account $92.79. I have only received the free sample. They never sent the product but charged my account. I did not authorize the charge nor did I sign up for the continuity subscription. I called the company ###-###-#### and spoke to Jason P[redacted]. He agreed to cancel my non existing subscription and said he could only refund half of the charge. In the website and with the packaging of the eye care, there was no mention of the signing up for the continual shipments. I want a full refund.Desired Settlement: I would like a full refund of my money.

Business

Response:

To Whom It May Concern:We are disappointed that this customer is unhappywith her experience with our company and we are diligently working towards aresolution regarding this complaint. This customer placed an order for the products Bellesseon July *, 2015. The customer paid shipping fees at this time for a 30 daysupply of the products Bellesse and receiving a 14 day trial period.At the time of the purchase, the customer agreedto the Terms and Conditions of the trial; which states that if their account isnot cancelled within the first 14 days, the customer would be charged for theprice of the product; the customer received during her trial period timeframeand will also be enrolled into a monthly auto ship. We have implemented on our website that theconsumer must check the YES box to indicate that they have read through theterms and conditions of our companies polices and agree to these terms andcondition. Once the box is checked YES and the purchase information is entered;then the consumer is enrolled into our program and the orders are processed. The websitealways offers the terms and conditions available for the consumer, the productdetails and the customer support information. Our company policy is to ensurethat we advertise our customer support information on all aspects to ensurethat it is convenient for the consumer. On July **,2015 this customer was charged for Bellesse product in the amount of $92.79; and by doing do the customerwas registered as an auto delivery customer. Since, we had not received any communication from the customer to oursupport center at this time with any concerns on their account. As required by the merchant, they have providedtheir customer service contact information including both their telephonenumbers and emails, which are listed directly on the websites and product’slabels. Both services for customer communication are provided 24 hour for thepurpose to make account adjustments and updates. When Susan contacted the merchant to cancel her accounton July **, 2015, the customer service department implemented that noadditional charges would be applied to her as requested. Weare sorry we have not been able to provide you with a satisfactory customerexperience. I confirmdelivery of the product to the customer. [redacted] Tracking number#[redacted] (Delivered on July **, 2015) After reviewing the Susan account; she a agreed to a partialrefund with support agent Jason; the customer’s refund was issued on July **,2015 in the amount of $46.39Refundsare made to the source of the original payment, and processing generally takes4 to 5 business days. We hope this will satisfy her concerns as wellabide by our policies.

Review: I ordered the product on October [redacted] then received it on October [redacted]. I called immediately to return the product and they told me I couldn't cancelled that I had to use the product and had 30 days. I called back to cancel and they said tough now your late We are shipping and charging you. I wanted to cancel on the [redacted] and they wouldn't allow it. The customer service rep wouldn't let me talk and I finally had to tell them to shut up and listen. They told me tough luck, you can cancel but your still being charged even when I tried to cancel when I received the product.Desired Settlement: I want to return the product and be reimbursed on my credit card! $48.92

Business

Response:

To Whom It May Concern:We are disappointed that this customer is unhappy

with her experience with our company and we are diligently working towards a

resolution regarding this complaint. Mary Ann places her order for the product Nouvebelle

on October **, 2015. The customer paid shipping fees at this time for a 30 day

supply of the product Nouvebelle and receiving a 14 day trial period.The “Free Trial” pertains to the time

we are allowing our customers to use our product before their commitment to

purchase the product, not for the actual product. During their initial trial, customers who are

unsatisfied with the product are free to call our customer service agents to

cancel within the trial period without ever being charged the purchase price. Customers

are also free to call into our customer service center and have their trials

extended if they feel they need more time to review the potential benefits of

its use before they commit.Our customer service number is made

available to the consumer right after their initial purchase, as we send an

order confirmation email to the email address they used to order their

trial. We also have the number disclosed

on the packing slip and brochure that accompanies the product when it is

shipped, our website, and the number is also located on the product itself. The terms and conditions are also made

available via our website, and there is a click-accept terms and conditions box

during the checkout process that links the consumer directly to the terms and

conditions for further review before their purchase commitment. Customers enrolled in our Membership

Program have the opportunity to cancel their Memberships at any time, and

return the product to our warehouse for a full refund, no questions asked. We also provide partial refunds to consumers

that are not satisfied with our products, or don’t wish to be enrolled within

our Membership program, but wish to keep the product anyway. Our customer

service center is available 24-7 including holidays. On November **, 2015 this customer was charged for

the Nouvebelle product; and by doing do the customer was registered as an auto

delivery customer. Since, we had not

received any communication from the customer to our support center at this time

with any concerns on their account. When [redacted] contacted the Customer Service

support about cancelling her account, per her request on November **, 2015, the

customer service department implemented that no additional charges would be

applied to her account as requested and cancelled his account.After reviewing the customer account

we have issued a refund for the product Nouvebelle in the amount of $38.91,

this was issued on November **, 2015. At this time the customer may keep the

product and their account has been satisfied there is no additional information

on this account at this time.Refunds are made to the source of the

original payment, and processing generally takes 4 to 5 business days. Please

contact your bank or credit card company directly to inquire as to when you can

expect this refund to show up in your account.We hope this will satisfy her concerns as well

abide by our policies.

Review: I ordered Nouvebelle face cream and Beliesse eye cream on 7/**/15. Advertisement states, pay shipping Only, with NO COMMITMENT. $1.99 & $3.99 was deducted from my account on 8/* and 8/*/15. I received creams on 8/*/15. I received a phone call from phone# ###-###-#### on 8/**/15 regarding another shipment. It was an [redacted] person telling me of another shipment. Hard to really understand his broken English, But I did tell him NO MORE SHIPMENTS, already received my samples, and paid shipping Only. I DO NOT WANT ANY MORE ORDERS. I did not sign up for any enrollments on future orders! Advertisement SHOWS "NO COMMITMENT"! He told me they deducted $97 on 8/* and hung up. I checked my bank account and sure enough $97.83 was deducted from my account. I called their phone number ###-###-#### evening of 8/** and spoke to a person of same origin with bad connection, static and muffelled. Although I could not understand him, I made it Clear NO FUTURE ORDRS< CANCELL IMMEDIATELY< FALSE ADVERTISEMENT, SCAM. There was NO readable terms or conditions, NO monthly enrollment! Liars, [redacted]!! Refund My Money! Called back on 8/**/15 another phone number of ###-###-####. I believe I was talking to the same person. Got nowhere and again BAD Connection, How convenient! I called the next day and spoke to a Female [redacted] who I could understand and explained the same. She emailed me a RMA # to return product and I would get a refund in 7-10 days. Refund to [redacted]. Received another email with a 2nd RMA to return Beliesse also. They want used product to Resell. Will charge restocking fee also. I filed a claim with my bank and Will also file a complaint with the Attorney General. These scammers Need to be Stopped! I Do not earn enough money to Pay $97.83 for cream that did NOTHING. It is All So Bogus.Please read Negative Reviews on Nouvebelle. Some mentioned a 14 day trial. I was charged $97.83 only 4 days After I received the package?? In the package was a Nouvebelle brochure and 2 dispatch note, order number, Order date 7/**, ship date 7/**/15, product description, and NO AMOUNT $$. I threw Away the Cream after reading the poor Reviews and Reselling this Crap!Desired Settlement: I want my account to be Credited. I do not want a check from them. That way they will have my checking account number. Do Not Trust these Scammers!

Business

Response:

To Whom It May Concern:We are disappointed that this customer is unhappywith her experience with our company and we are diligently working towards aresolution regarding this complaint. This customer placed an order for the products Bellesseand Nouvebelle on July **, 2015. The customer paid shipping fees at this timefor a 30 day supply of the products Bellesse and Nouvebelle and receiving a 14day trial period.At the time of the purchase, the customer agreedto the Terms and Conditions of the trial; which states that if their account isnot cancelled within the first 14 days, the customer would be charged for theprice of the product; the customer received during her trial period timeframeand will also be enrolled into a monthly auto ship. We have implemented on our website that theconsumer must check the YES box to indicate that they have read through theterms and conditions of our companies polices and agree to these terms andcondition. Once the box is checked YES and the purchase information is entered;then the consumer is enrolled into our program and the orders are processed. The websitealways offers the terms and conditions available for the consumer, the productdetails and the customer support information. Our company policy is to ensurethat we advertise our customer support information on all aspects to ensurethat it is convenient for the consumer. On August *,2015 this customer was charged for the Nouvebelle product and by doing do thecustomer was registered as an auto delivery customer. Since, we had not received any communicationfrom the customer to our support center at this time with any concerns on theiraccount. As required by the merchant, they have providedtheir customer service contact information including both their telephonenumbers and emails, which are listed directly on the websites and product’slabels. Both services for customer communication are provided 24 hour for thepurpose to make account adjustments and updates. When [redacted] contacted the merchant to cancel her accounton August **, 2015, the customer service department implemented that noadditional charges would be applied to her as requested. The customer was then issued a Return Merchandise Authorization (RMA) number [redacted] on August **, 2015 for Nouvebelle Order ID [redacted]. Youwere also issued MerchandiseAuthorization (RMA) number [redacted] on August **, 2015 for Bellesse Order ID [redacted].Brief RMA (Return MerchandiseAuthorization) policy requirement explanation: Atthis time, in order for the consumer to receive a refund for the product forwhich they were charged, the policy clearly states that the consumer is toreturn the merchandise for each order within a 30 day time frame of receivingthe RMA number. There is no approved refund that can be issued until after wehave received the returned products with RMA number at one of the addressesprovided and confirmed. Accordingto the customer account, both the products have not been return so and approvedrefund and cancellation can be issued. We hope this will satisfy her concerns as wellabide by our policies.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This business is Not being truthful! I ordered on 7/**/15 and read clearly Pay shipping Only, NO COMMITMENT". I looked for any terms and condition and DID NOT CHECK A YES. As I told you on my initial complaint that I ordered on 7/**, received samples on 8/*/15. Tried this product for only 5 days and was charged $97.83 on 8/*/15. WAS NOT A 14 DAY TRIAL. The withdrawal showed up on my bank statement on 8/**/15. I received a call from the customer support # ###-###-#### on 8/**/15 regarding another shipment. That is when I said NO, I do Not Want another shipment. I received my sample shipment on 8/*. "I did not sign up for ANY future shipments!, Cancel Any Future shipments, Refund my Money! He told me $97.83 was charged to my account and hung UP. I called again that evening 8/**, and was a very poor phone line with static and person spoke broken english ([redacted]. I Called back, the same person and static! Customer Support was NOT convenient in any way. They Only made it convenient to NOT understand and adding excess noise to their phone. I listed the Amount of times I called in my previous complaint Which Is the Truth and Got Nowhere. The emails I replied to were returned as Unknown, YET two days later they replied with RMA return numbers. I called again and again and was lucky to speak to a woman with clear connection and language. She told me to return and I would receive partial payment less restocking fee. My comment was that "You want used product so you can resell the crap?" She did not comment. This is a Scam! I feel VIOLATED AND THIS HAS TO STOP! How can these [redacted] be caught and prosecuted for ripping off our hard working, elderly, poor American Citizens? I need my money refunded!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom It May Concern:We are disappointed that this customer is unhappywith her experience with our company and we are diligently working towards aresolution regarding this complaint. This customer [redacted] placed an order for theproducts Bellesse and Nouvebelle on July**, 2015. The customer paid shippingfees at this time for a 30 day supply of the products Bellesse and Nouvebelle andreceiving a 14 day trial period.The “Free Trial” pertains to the timewe are allowing our customers to use our product before their commitment topurchase the product, not for the actual product. During their initial trial, customers who areunsatisfied with the product are free to call our customer service agents tocancel within the trial period without ever being charged the purchase price. Customers are also free to call intoour customer service center and have their trials extended if they feel theyneed more time to review the potential benefits of its use before they commit. Our customer service number is madeavailable to the consumer right after their initial purchase, as we send anorder confirmation email to the email address they used to order theirtrial. We also have the number disclosedon the packing slip and brochure that accompanies the product when it isshipped, our website, and the number is also located on the product itself. The terms and conditions are also madeavailable via our website, and there is a click-accept terms and conditions boxduring the checkout process that links the consumer directly to the terms andconditions for further review before their purchase commitment. Customers enrolled in our MembershipProgram have the opportunity to cancel their Memberships at any time, andreturn the product to our warehouse for a full refund, no questions asked. We also provide partial refunds to consumersthat are not satisfied with our products, or don’t wish to be enrolled withinour Membership program, but wish to keep the product anyway. Our customerservice center is available 24-7 including holidays. On August *,2015 this customer was charged for the Nouvebelle product and by doing do thecustomer was registered as an auto delivery customer. Since, we had not received any communicationfrom the customer to our support center at this time with any concerns on theiraccount. When [redacted] contacted the merchant to cancel her accounton August **, 2015, the customer service department implemented that noadditional charges would be applied to her as requested. The customer was then issued a Return Merchandise Authorization (RMA) number [redacted] on August **, 2015 for Nouvebelle Order ID [redacted]. Youwere also issued MerchandiseAuthorization (RMA) number [redacted]on August **, 2015 for Pristine Derma Care Order ID [redacted].Brief RMA (Return MerchandiseAuthorization) policy requirement explanation: Atthis time, in order for the consumer to receive a refund for the product forwhich they were charged, the policy clearly states that the consumer is toreturn the merchandise for each order within a 30 day time frame of receivingthe RMA number. There is no approved refund that can be issued until after wehave received the returned products with RMA number at one of the addressesprovided and confirmed to the consumer. Accordingto the customer account, both the products has not returned to our fulfillmentcenter as of yet. Will you kindly have the customerprovide us with the carrier name and tracking number for your package sowe can update the customer’s information? The customer can simply reply to thisemail or give us a call. If you respond by email, please do not attach or embedan image as these cannot be opened or forwarded to the proper department. We hope this will satisfy her concerns as wellabide by our policies.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I DID NOT Check Box, And It allowed me to continue WITHOUT Showing any Such "terms & conditions", Otherwise, I would have CANCELLED Out of Website! I called their C/S Several times AS I STATED in my INITIAL Complaint.See dates and time. I DID NOT ENROLL IN ANY MEMBERSHIP PROGRAM! I RETURNED THE PRODUCTS ON SEPT *, 2015 [redacted] TRACKING #[redacted]. I CHECKED [redacted] TRACKING. PRODUCT WAS DELIVERED ON 9/*/15 @ 11.54 AM. I CALLED NOUV C/S FRIDAY 9/*/15 TO VERIFY THEY RECEIVED. I WAS ASKED TRACKING NUMBER, AS I PROVIDED ALONG WITH CONFIRMING RMA NUMBERS WERE LISTED ON PACKAGE ALONG WITH ORDER NUMBERS AND 2 RMA NUMBERS PUT INSIDE OF PACKAGE ALONG WITH BUBBLE WRAPPED PRODUCT (CRAP). I WAS TOLD THAT I WOULD RECEIVE REFUND 7-10 DAYS LESS $20 FOR RESTOCKING FEE. I ASKED, RESTOCKING FEE TO RESELL PRODUCT?? GOT NO RESPONSE. I TOLD HIM TO REFUND MY MONEY IN FULL, $97.83!! AS OF TODAY 9/** I HAVE NOT RECEIVED REFUND. I ASK, HAS ANYONE READ THE NEGATIVE COMMENTS ON LINE? IT SAYS IT ALL, THE TRUTH! AGAIN, EVERYTHING THEY WRITE IS NOT THE TRUTH. REFUND MY MONEY!!!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered a face and eye cream on line from nouvebelle and I ordered a trial size for the amount of 3.95 for one and 1.95 for the other one. When I received the produce I used It for 7 days and had a allergic reaction to it. I called and cancelled future shipments, when I received my statement for my charge card I found out I was charge for a 30 day supply and a trail size, I only ordered a trial size. I thought the produce I received was the trial size but when I called to depute the charges they told me it was a 30 day supply for 97.83 for one and 92.79 for the other one. I did not order a 30 day supply but a trail size, after a 20 minute conversation I was told to sent back the produce for a partial refund.Desired Settlement: I would like a full refund of 97.83 and 92.79 for the size I did not order but received and the amount of 3.95 and 1.95 for the trail size I did not receive.

Business

Response:

To Whom It May Concern:Thank you for contacting Customer Support.Unfortunately, we’ve been unable to find your account in our database, using the information you provided.Will you kindly respond to this email and let us know the registered email address associated with your order, any alternate email address that you may have used to contact our company regarding your order, your shipping address, the telephone numberassociated with your order, any alternate names your account could be registered under (family, partner, friend), any shortened forms you’re your own name (nick name), lengthened forms of your own name (full name), or alternate spellings of your name that you, or someone ordering with you, may have used on your order, the product and/or company you are inquiring about, your customer ID and/or your order ID for the product you are inquiring about.Please provide any of the information mention above that may apply to you regarding this matter.This will enable us to identify the proper account so we can assist you with your request.We look forward to hearing from you and providing you with outstanding customer service.Sincerely,[redacted]Email Support Center

Review: Ordered face and eye cream off nouveau belle website. Called within 12 days of receiving product because it didn't work. I was informed it takes longer than 14 days to see a difference. That 14 days applied only to see if creams were compatible with skin. To give it a few more days that they won't charge me the full products prices for 30 days. I called back at 10:35 on 1-**-16,Sera offered 50% reduction, I refused and asked for cancellation. She agreed and said there would be no further charges. On 1-**-16 there was a 95.00 charge on my bank account, less than the 30 days, time and day on my cell phone. I called back on 1-** for a spervisor. Steve said it would be a 20.00 per product restocking fee , and said I didnt call untill 1-**, that that was the 1st. Call. I can verify time and day on my cell phone,agreed to the 50% savings because the costs were too high, their Internet site says there may be a restocking fee, no amount listed, that charges don't take effect for 30 days and it hadn't been 30 days and he refused to remove the early charges which cost me a 25.00 overdraft fee, and said he would leave a message for a supervisor because he couldn't find one. Also, the mailing address for returning the products is [redacted], and I can't locate that address for mailing and sera wouldn't give me the refund number to send the products back. They breached their 30 day contract. I want the RMA #, a refund and the ability to return the products.Desired Settlement: Refund for products and return merchandise to company, Nouvebellem

Business

Response:

To Whom It May Concern: We are disappointed that this customer is unhappy with her experience with our company and we are diligently working towards a resolution regarding this complaint. Karen places her order for the product Nouvebelle and Bellesse on January **, 2016. The customer paid shipping fees at this time for a 30-day supply of the product Nouvebelle and Bellesse and receiving a 14-day trial period. The “Free Trial” pertains to the time we are allowing our customers to use our product before their commitment to purchase the product, not for the actual product. During their initial trial, customers who are unsatisfied with the product are free to call our customer service agents to cancel within the trial period without ever being charged the purchase price. Customers are also free to call into our customer service center and have their trials extended if they feel they need more time to review the potential benefits of its use before they commit. Our customer service number is made available to the consumer right after their initial purchase, as we send an order confirmation email to the email address they used to order their trial. We also have the number disclosed on the packing slip and brochure that accompanies the product when it is shipped, our website, and the number is also located on the product itself. The terms and conditions are also made available via our website, and there is a click-accept terms and conditions box during the checkout process that links the consumer directly to the terms and conditions for further review before their purchase commitment. Customers enrolled in our Membership Program have the opportunity to cancel their Memberships at any time, and return the product to our warehouse for a full refund, no questions asked. We also provide partial refunds to consumers that are not satisfied with our products, or don’t wish to be enrolled within our Membership program, but wish to keep the product anyway. Our customer service center is available 24-7 including holidays. On January **, 2016 this customer was charged for the Nouvebelle product and on January **, 2016 charged for Bellesse product and by doing do the customer was registered as an auto delivery customer. Since, we had not received any communication from the customer to our support center at this time with any concerns on their account. When Karen contacted the Customer Service support about cancelling her account, per her request on January **, 2016, the customer service department implemented that no additional charges would be applied to her account as requested. According to the customer account, the customer was issued a partial refund on both products, a refund for the product Nouvebelle was issued on February *, 2015; in the amount of $48.91. A refund for the product Bellesse was issued on February *, 2015; in the amount of $46.39. Refunds are made to the source of the original payment, and processing generally takes 4 to 5 business days. We hope this will satisfy her concerns as well abide by our policies.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because

Per their response, I contacted the company on a prior occassion, they stated to use for a few more dsys, the 14 days were to see if your skin was compatible, I called again on the [redacted], which is logged on my cell phone, not the [redacted], as they are trying to state. I requested the return (rma) and they informed me thry would charge me 40.00 to restock 2 little bottles. This fee is not listed on their web site, it states, "you may be charged a restocking fee"; not you WILL be charged a 20.00 PER PRODUCT RESTOCKING fee. The add is misleading and not quite honest. When I was told about the 40.00 dollar fee, I said forget it, go ahead and charge me the 50% rate, when what I want is to return the product that did absolutely nothing for my fine lines or wrinkles, and a 40.00 restocking fee is outrageous and was never specified in the add nor by the asian lady I spoke to the 1st time, or the asian lady I spoke to the 2 nd time. It was only on my ,3rd call did the barely english speaking male tell me about the cost. They also charged my account prior to the 30 days. The have since removed the fee bevause of my letter to you, but if I am unable to return them, im sure the 50% charge will reappear on my bank statement.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted]

This company wants to charge 40.00 for a restocking fee for used products. What, so they can use them in someone else's product to save money? If so, they have bigger problems th Han lying sales reps. The ad says MAY charge a restocking fee. If the product was used they shouldn't be restocking it. I received 2 reps that told me I still had time to use the product, but when I told the 2nd girl I wanted to cancel she said fine, there would be no further charges. But not only did they charge me and prior to the 30 days, but they didn't give me the RMA number. I called a 3rd time and was told I either had to pay the restocking fee or for the product. They are a fraudulent business.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom It May Concern: Thank you for contacting us, and we are sorry we have not been able to provide you with a satisfactory customer experience. After reviewing the customer account; we have issued the customer a total refund in the amount of $95.30; for both products to card number ending in MasterCard [redacted]. A refund for Bellesse was issued to the customer in the amount of $46.39 February *, 2016. There was a refund for the product Nouvebelle in the amount of $48.91 on February *, 2016. Unfortunately, we’ve been unable to issue any additional refunds due to our 30 day return policy, as to your account has pass the allotted time to be issued a refund for the product return. The customer total refund issued from the company is $95.30 on February *, 2016. We hope this will satisfy her concerns as well abide by our policies.

Review: I ordered "free samples" of Nouva Fresh Cream and Inspiring Eye Cover. I did not know that they would charge me for shipping. My bank account was charged $3.95 for the Nouva Fresh Cream and $4.95 for the Inspiring Eye Cover for shipping. I also did not know that these products would be auto-shipped each month. Again my bank account was charged twice for each product for the months of August and September. They charged me $97.83 for the Nouva Fresh Cream and $92.79 for the Inspiring Eye Cover for each month. I NEVER even received the "free sample", let alone any of the products. I called today and and was told I would be reimbursed for the month of September only. Then I received an email which says that they would be refunding $97.83 for the Nouva Fresh Cream when the man told me that I would be reimbursed for both products for the month of September. This is a scam and I do not know what to do next. No products and approximately $400.00 later and I am furious. Please advise.Desired Settlement: I did not receive any products and this company took my money from my checking account. I would like a full refund.

Business

Response:

To Whom It May Concern:We are disappointed that this customer is unhappywith her experience with our company and we are diligently working towards aresolution regarding this complaint. Mike places his order for the products Bellesse andNouvebelle on July **, 2015. The customer paid shipping fees at this time for a30 day supply of the products Bellesse and Nouvebelle and receiving a 14 daytrial period.The “Free Trial” pertains to the timewe are allowing our customers to use our product before their commitment topurchase the product, not for the actual product. During their initial trial, customers who areunsatisfied with the product are free to call our customer service agents tocancel within the trial period without ever being charged the purchase price. Customersare also free to call into our customer service center and have their trialsextended if they feel they need more time to review the potential benefits ofits use before they commit. Our customer service number is madeavailable to the consumer right after their initial purchase, as we send anorder confirmation email to the email address they used to order theirtrial. We also have the number disclosedon the packing slip and brochure that accompanies the product when it isshipped, our website, and the number is also located on the product itself. The terms and conditions are also madeavailable via our website, and there is a click-accept terms and conditions boxduring the checkout process that links the consumer directly to the terms andconditions for further review before their purchase commitment. Customers enrolled in our MembershipProgram have the opportunity to cancel their Memberships at any time, andreturn the product to our warehouse for a full refund, no questions asked. We also provide partial refunds to consumersthat are not satisfied with our products, or don’t wish to be enrolled withinour Membership program, but wish to keep the product anyway. Our customerservice center is available 24-7 including holidays. On August **, 2015 this customer was charged forthe Bellesse product, and on August **, 2015 charged for Nouvebelle product andby doing do the customer was registered as an auto delivery customer. Since, we had not received any communicationfrom the customer to our support center at this time with any concerns on theiraccount. When Mike contacted the Customer Service supportabout cancelling his account, per his request on September **, 2015, thecustomer service department implemented that no additional charges would beapplied to her as requested and cancelled his account.Accordingto the customer’s account he was issued a refund on both products for the lasttwo charges on his account. On the product Bellesse a refund was issued on September**, 2015 in the amount of $92.79. For the product Nouvebelle a refundwas issued on September **, 2015 in the amount of $97.83. Refunds are made to the source of theoriginal payment, and processing generally takes 4 to 5 business days. Unfortunately, as per our companypolicy, we have a strict 30 day refund policy. We are only able to issuerefund(s) for the latest charge on the account that occurred within the last 30days. We hope this will satisfy his concerns as wellabide by our policies.

Review: I received confirmation on the product on 6/**/2015. I had a 30 day free trial and my account was billed on 7/*/2015 for $92.79 and $97.83 for order # [redacted] and #[redacted]. I try to call the numbers to cancel the service at ###-###-#### and ###-###-####. The phone rings 2 times and then nothing. I saw the advertisement on [redacted] and went online for the Nouvebelle and Bellesse 30 day free trial. I can't seem to get responses to my emails and I want a refund for the product is not worth the headache and my skin had a oily and red rash that formed on my checks. I have never had oily skin and the product was greasy. I want my money back for the products and I feel that it is false advertisment.Desired Settlement: I am requesting that my money be returned to my account for a product that is causing rashes and false advertisement.

Business

Response:

To Whom It May Concern:We are disappointed that this customer is unhappywith her experience with our company and we are diligently working towards aresolution regarding this complaint. This customer placed an order for the products Nouvebelleand Bellesse on June **, 2015. The customer paid shipping fees at this time fora 30 day supply of the products Nouvebelle and Bellesse and receiving a 14 daytrial period.At the time of the purchase, the customer agreedto the Terms and Conditions of the trial; which states that if their account isnot cancelled within the first 14 days, the customer would be charged for theprice of the product; the customer received during her trial period timeframeand will also be enrolled into a monthly auto ship. We have implemented on our website that theconsumer must check the YES box to indicate that they have read through theterms and conditions of our companies polices and agree to these terms andcondition. Once the box is checked YES and the purchase information is entered;then the consumer is enrolled into our program and the orders are processed. The websitealways offers the terms and conditions available for the consumer, the productdetails and the customer support information. Our company policy is to ensurethat we advertise our customer support information on all aspects to ensurethat it is convenient for the consumer. On July *,2015 this customer was charged for the Nouvebelle product and on July *, 2015charged for Bellesse product and by doing do the customer was registered as anauto delivery customer. Since, we hadnot received any communication from the customer to our support center at thistime with any concerns on their account. As required by the merchant, they have providedtheir customer service contact information including both their telephonenumbers and emails, which are listed directly on the websites and product’slabels. Both services for customer communication are provided 24 hour for thepurpose to make account adjustments and updates. When [redacted] contacted the merchant to cancel her accounton July **, 2015, the customer service department implemented that noadditional charges would be applied to her as requested. The customer was then issued a Return Merchandise Authorization (RMA) number [redacted]on July **, 2015 for NouvebelleOrder ID [redacted]. Youwere also issued MerchandiseAuthorization (RMA) number [redacted]on July **, 2015 for BellesseOrder ID [redacted].Brief RMA (Return MerchandiseAuthorization) policy requirement explanation: Atthis time, in order for the consumer to receive a refund for the product forwhich they were charged, the policy clearly states that the consumer is toreturn the merchandise for each order within a 30 day time frame of receivingthe RMA number. There is no approved refund that can be issued until after wehave received the returned products with RMA number at one of the addressesprovided and confirmed to the consumer during the phone conversation on July **2015. We hope this will satisfy her concerns as wellabide by our policies.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I am willing to return the product since the product is not working with my skin and gave me a breakout. I am willing to return the product at either full return of my money or at 50% of my money. I feel that the ad is not really clear as to the 30 day free trail period.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom It May Concern:We are disappointed that this customer is unhappywith her experience with our company and we are diligently working towards aresolution regarding this complaint. This customer placed an order for the products Nouvebelleand Bellesse on June** , 2015. The customer paid shipping fees at this time fora 30 day supply of the products Nouvebelle and Bellesse and receiving a 14 daytrial period.At the time of the purchase, the customer agreedto the Terms and Conditions of the trial; which states that if their account isnot cancelled within the first 14 days, the customer would be charged for theprice of the product; the customer received during her trial period timeframeand will also be enrolled into a monthly auto ship. We have implemented on our website that theconsumer must check the YES box to indicate that they have read through theterms and conditions of our companies polices and agree to these terms andcondition. Once the box is checked YES and the purchase information is entered;then the consumer is enrolled into our program and the orders are processed. The websitealways offers the terms and conditions available for the consumer, the productdetails and the customer support information. Our company policy is to ensurethat we advertise our customer support information on all aspects to ensurethat it is convenient for the consumer. On July *,2015 this customer was charged for the Nouvebelle product and on July *, 2015charged for Bellesse product and by doing do the customer was registered as anauto delivery customer. Since, we hadnot received any communication from the customer to our support center at thistime with any concerns on their account. As required by the merchant, they have providedtheir customer service contact information including both their telephonenumbers and emails, which are listed directly on the websites and product’slabels. Both services for customer communication are provided 24 hour for thepurpose to make account adjustments and updates. When [redacted] contacted the merchant to cancel her accounton July **, 2015, the customer service department implemented that noadditional charges would be applied to her as requested. The customer was then issued a Return Merchandise Authorization (RMA) number [redacted]on July **, 2015 for BellesseOrder ID [redacted]. Youwere also issued MerchandiseAuthorization (RMA) number [redacted]on July **, 2015 for NouvebelleOrder ID [redacted].Brief RMA (Return MerchandiseAuthorization) policy requirement explanation: Atthis time, in order for the consumer to receive a refund for the product forwhich they were charged, the policy clearly states that the consumer is toreturn the merchandise for each order within a 30 day time frame of receivingthe RMA number. There is no approvedrefund that can be issued until after we have received the returned productswith RMA number at one of the addresses provided and confirmed to the consumerduring the phone conversation on July **, 2015. We hope this will satisfy her concerns as wellabide by our policies.

Review: I only ordered the free trial sample in which I paid for shipping & handling. $3.95 & .99. This was on 9-**-2015. On 9-**-2015 they charged my account $97.83. I called to ask what it was & was told they sent me a 30 day supply. I said I didn't order that & I wanted my money ($97.83) back. I mailed the product back to them on 9-**-2015 at a cost of $4.33 at the post office. The man gave me an address in California to mail it back. Their advertisement is a lie & I've since gone online & seen many complaints from others this has happened to. I will never order anything online again. I hope they give my money back. Thank you.Desired Settlement: I at least want my $97.83 back. I will consider the rest a lesson learned. I sent the product back. Thank you

Business

Response:

To Whom It May Concern:We are disappointed that this customer is unhappywith her experience with our company and we are diligently working towards aresolution regarding this complaint. [redacted] places her order for the product Nouvebelle onSeptember *, 2015. The customer paid shipping fees at this time for a 30 daysupply of the products Nouvebelle and receiving a 14 day trial period.The “Free Trial” pertains to the timewe are allowing our customers to use our product before their commitment topurchase the product, not for the actual product. During their initial trial, customers who areunsatisfied with the product are free to call our customer service agents tocancel within the trial period without ever being charged the purchase price. Customersare also free to call into our customer service center and have their trialsextended if they feel they need more time to review the potential benefits ofits use before they commit. Our customer service number is madeavailable to the consumer right after their initial purchase, as we send anorder confirmation email to the email address they used to order theirtrial. We also have the number disclosedon the packing slip and brochure that accompanies the product when it isshipped, our website, and the number is also located on the product itself. The terms and conditions are also madeavailable via our website, and there is a click-accept terms and conditions boxduring the checkout process that links the consumer directly to the terms andconditions for further review before their purchase commitment. Customers enrolled in our MembershipProgram have the opportunity to cancel their Memberships at any time, andreturn the product to our warehouse for a full refund, no questions asked. We also provide partial refunds to consumersthat are not satisfied with our products, or don’t wish to be enrolled withinour Membership program, but wish to keep the product anyway. Our customerservice center is available 24-7 including holidays. On March **, 2015 this customer was charged forthe Ultra Garcinia product and by doing do the customer was registered as anauto delivery customer. Since, we hadnot received any communication from the customer to our support center at thistime with any concerns on their account. When [redacted] contacted the Customer Service supportabout cancelling her account, per her request on September **, 2015, thecustomer service department implemented that no additional charges would beapplied to her as requested and cancelled her account. The customer was then issued a Return Merchandise Authorization (RMA) number [redacted] on September **, 2015 for Nouvebelle Order ID [redacted]. Brief RMA (Return MerchandiseAuthorization) policy requirement explanation: Atthis time, in order for the consumer to receive a refund for the product forwhich they were charged, the policy clearly states that the consumer is toreturn the merchandise for each order within a 30 day time frame of receivingthe RMA number. There is no approved refund that can be issued until after wehave received the returned products with RMA number at one of the addressesprovided and confirmed to the consumer during the phone conversation on September **, 2015. Accordingto the customer account, we show that the product has not been return to thefulfillment center so an approved refund can be issued. Werequest that the customer provide the tracking information for the returnproduct so that we may issue the approved refund. If theproduct is not return within the 30 day of the RMA being issued an approvedrefund will not be issued per company policy. We hope this will satisfy her concerns as wellabide by our policies.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I did return the product & they did refund some of my money. Thank you so much.

Sincerely,

Review: I want this company exposed as a scam. Which it is. See desired outcomeDesired Settlement: I received a poit of face cream in the mail yesterday which I did not order and the invoice for it begins by telling you how impossible it is to return with out a RMA number (?) and the phone number they give nobody answers. I did manage to get a number off of their website which has obviously been run through a translation machine because it contains sentences like these, "Do you know in your gut that you need softer smother guts?" I got a man in India who I could barely hear and he said, if I did not order it then how did they get my credit card information and address? Round and around until I told him I was initiating a fraud investigation with [redacted], and then he suggested I try the cream first. When I said I did not want to open the package because I was trying to return it he said, please don't start a fraud investigation, that he would delete my credit card information. I have no idea how he got it. As they do not list how much they have charged you in the invoice, [redacted] charges by dollar amounts not by name. They did however check the name and came up with nothing. I don't know if they charged me $200.00 or twelve dollars. Also, it might be folded into other charges under different names. There are some suspicious charges on my bank statement which have a non existant routing number from a Wells Fargo bank in MN. I will investigate that on Monday when the bank opens. Also, an [redacted] credit card was opened in my name this week. Coincidence? I think not. Please do what you can to shut this company down. I really appreciate it.

Business

Response:

To Whom It May Concern:We are disappointed that this customer is unhappy

with her experience with our company and we are diligently working towards a

resolution regarding this complaint. Gayle places her order for the products Nouvebelle

and Bellesse on August **, 2015. The customer paid shipping fees at this time

for a 30 day supply of the products Nouvebelle and Bellesse and receiving a 14

day trial period.The “Free Trial” pertains to the time

we are allowing our customers to use our product before their commitment to

purchase the product, not for the actual product. During their initial trial, customers who are

unsatisfied with the product are free to call our customer service agents to

cancel within the trial period without ever being charged the purchase price. Customers

are also free to call into our customer service center and have their trials

extended if they feel they need more time to review the potential benefits of

its use before they commit.Our customer service number is made

available to the consumer right after their initial purchase, as we send an

order confirmation email to the email address they used to order their

trial. We also have the number disclosed

on the packing slip and brochure that accompanies the product when it is

shipped, our website, and the number is also located on the product itself. The terms and conditions are also made

available via our website, and there is a click-accept terms and conditions box

during the checkout process that links the consumer directly to the terms and

conditions for further review before their purchase commitment. Customers enrolled in our Membership

Program have the opportunity to cancel their Memberships at any time, and

return the product to our warehouse for a full refund, no questions asked. We also provide partial refunds to consumers

that are not satisfied with our products, or don’t wish to be enrolled within

our Membership program, but wish to keep the product anyway. Our customer

service center is available 24-7 including holidays. On September *, 2015 this customer was charged for

the Nouvebelle product, and on September *, 2015 charged for Bellesse product and

by doing do the customer was registered as an auto delivery customer. Since, we had not received any communication

from the customer to our support center at this time with any concerns on their

account. When Gayle contacted the Revdex.com

about cancelling her account, per her request on October **, 2015, the customer

service department implemented that no additional charges would be applied to

her as requested and cancelled her account.At this

time we have reviewed Gayle’s account with us and noticed that

she was issued a refund for the product Nouvebelle on October **, 2015 in the amount of $97.83. Refunds are made to the source of the

original payment, and processing generally takes 4 to 5 business days. We hope this will satisfy her concerns as well

abide by our policies.

Review: I ordered a $4.95 small sample product from this company on line. At the bottom of the order page was a statement in very small print that I did not read. Apparently when customers hit the send button for these samples it authorizes this company to charge the customer $97.83 each month for their product. This company has made two $97.83 charge to my [redacted] card and I have asked for a full refund for both charges. Not sure if I will receive a credit or not. I filed a fraud report with [redacted] who has called this company basically telling them to refund all charges to my account and to stop charging me.This company is a fraud - the employees speak very little English so it is difficult talking to anyone there.Desired Settlement: I want a refund for both $97.83 charges - one in July and the recent in August - I have not received any product to justify these charges nor do I want any product from this company - and I want them to immediately stop charging anything to my [redacted] card.

Business

Response:

To Whom It May Concern:Thank you for contacting Resolution Support Team.Unfortunately, we’ve been unable to find theCustomer’s account in our database, using the information that was provided.Willyou kindly have the customer respond to this email and let us know theregistered email address associated with their order, any alternate emailaddress that the customer may have used to contact our company regarding theirorder, the shipping address, the telephone number associated with their order,any alternate names the customer’s account could be registered under (family,partner, friend), any shortened forms of their your own name (nick name),lengthened forms of their own name (full name), or alternate spellings of theirname that they, or someone ordering with them, may have used on the order, theproduct and/or company they are inquiring about, Customer ID and/or their orderID for the product they are inquiring about.Pleasehave the customer provide any of the information mention above that may applyto them regarding this matter.Thiswill enable us to identify the proper account so we can assist the customerwith their request.We look forward to hearing from you andproviding you with outstanding customer service.

I, like everyone else on the review page, fell for the same misleading advertising. I settled for receiving 50% refund, keeping the worthless product, and calling it a stupid loss/move on my part. I hope this company eventually becomes involves in a class action lawsuit, and we all get our "Satisfaction Guaranteed".

Warn everyone not to fall for this scam!

Review: • On August **, 2015 I started to fill out an online request for a “14 day trial, No Commitments—FREE” shipment of Nouvebelle cream—“Just pay a shipping and handling charge of $3.95.”

• When prompted for to enter my credit card info, I hesitated and clicked out of the order screen. A pop-up then offered the “14 day trial, No Commitments—FREE” product for the reduced price of only $1.95 s/h.

• I continued to hesitate and my phone rang. The Nouvebelle representative ([redacted]) offered help me complete my order and would also send me an additional eye cream product (Bellese) to try for only $3.95 shipping and handling.

• Two charges were applied ultimately applied to my credit card: The first for $3.95 (instead of $1.95, an overcharge by $2), the second for $4.95 (instead of $3.95, an overcharge by $1).

• During the course of our conversation (I took notes) he said the trial for Nouvebelle was for 14 days and 16 days for Bellese, but I could cancel my auto-enrollment (so much for that misleading “NO COMMITMENT” statement in large print!) within 14 days and not receive future shipments at $89.99 /each.

• The small print at the bottom of the pop-up (of which I retained a screen shot) states I am allowed to cancel within 15 days of the date of order to avoid future purchases.

• On August [redacted], (only 10 days into my free trial period) I opened my “Shipment Notification” email and noted the following statement:

• “[redacted]”

• I clicked on the email link within my order confirmation letter and sent a response with the Subject line “[redacted].

• The email went to [redacted]’ and I have not received any response to date (so much for available 24/7!)

• Since the email I sent did not retain any identifying information about the order, I called ###-###-#### to cancel my enrollment for auto-shipments.

• At first the representative told me he would be happy to cancel future shipments, but then offered to extend the trial period as I had not used any of the creams. I declined, and then requested that I receive refunds for the overcharged shipping & handling fees. He claimed he could not do this.

• When I repeated that I wanted my enrollment for “auto-refills” cancelled, I was told that now I needed to return my “No Commitments—FREE” products before they would honor any cancellation requests.

• I read him the large and fine print from the 8/**/15 screenshot which does not state that the product would have to be returned, but he refused to cancel my enrollment until I fulfilled this new obligation.

• My husband then got on the phone and told him that his company was running a scam and he should quit. The contract from the screenshot was verbally reviewed, but the representative insisted the products must be returned first. My husband asked to speak a manager. The representative hung up on him.Desired Settlement: • Receive confirmation that my auto-enrollment has been cancelled according to their advertisement/contract.

• Confirm no further charges will be processed.

• Remove my contact information from their data base.

• Refund $3 for the s&h overcharges (1, 3.95-1.95 & 2) 4.95-3.95

Business

Response:

To Whom It May Concern:We are disappointed that this customer is unhappywith her experience with our company and we are diligently working towards aresolution regarding this complaint. This customer placed an order for the products Nouvebelleand Bellesse on August **, 2015. The customer paid shipping fees at this timefor a 30 day supply of the products Nouvebelle and Bellesse and receiving a 14day trial period. The customer was shipped the product by [redacted]; Ihave provided the tracking information tracking # [redacted] and confirmed delivery. I have also attachedthe tracking information that confirms delivery.The website always offers the terms and conditionsavailable for the consumer, the product details and the customer supportinformation. Our company policy is to ensure that we advertise our customersupport information on all aspects to ensure that it is convenient for theconsumer.As required by the merchant, they have providedtheir customer service contact information including both their telephonenumbers and emails, which are listed directly on the websites and product’slabels. Both services for customer communication are provided 24 hour for thepurpose to make account adjustments and updates. Accordingto the customer account we have cancelled their account with Nouvebelle and Bellesseon September *, 2015. Inreference to your refund inquiry, shipping and handling is nonrefundable perour company policy. We hope this will satisfy her concerns as wellabide by our policies. e...

This company states total guarantee of customer satisfaction and a full refund within 30 days. I called mid January but "their computer was down so they couldn't do anything". I called again on Feb. 1. They gave me a credit "out of the goodness of their hearts!!!!) for one of each package. Later that week I received two more packages, one of which was billed the day I canceled. I sent them back "return to sender". I am now told that those are the ones I was credited with. Seriously???? I have returned four packages and been credited for two. What a way to do business!! I would like to return another 3.

Review: I responded to a free trial offer for Nouvebelle (skin cream) and Bellesse (eye cream) in an online ad. "Free Trial only pay for postage.

I was charged $3.94 for postage on June *, 2015 , and the products arrived. I assumed they were the trial sizes I was expecting = the Nouvelbelle face cream was one oz . (30 ml). The Bellesse eye cream was .5 oz (15 ml). The Bellesse pump mechanism didn't work.

I used them a few days, and realized they were nothing special, and in fact, the Nouvebelle caused a skin breakout.

So, when checking my credit card statement, I saw that I was charged $97 for one of the products on June ** (a different company name) and then $92 for the other on July [redacted]. I was very surprized and called [redacted], who tried to resolve the dispute with me. We got a representative of a sales company who said he represents both companies' billing, and he said I had agreed to the trial, then to return the merchandise (which he says is full size) within 14 days. When I didn't, I was charged for both of the products. At this point, my options were:

1. Continue on the "plan" as a discounted rate. I didn't know I was on a plan.

2. Keep the merchandise, and have half of each charge refunded to me within 7 - 14 days and cancel the plan.

3. Return the merchandise, with a special code he would give me, but there was a restocking fee of $20 per item or $40.

I was irritated, but opted for #2, because my work schedule is very hectic ( I work at a theater/gallery which is open 6 days a week). I asked the representative if they had had any Revdex.com complaints, and he said yes, but only because the customers didn't read the full terms and conditions. I did not see these terms and conditions, or if I did, they completely fooled me.

Then, I looked into Nouvebelle and Bellesse and found that the company's actual name and saw that it has an F Revdex.com rating. I think this ranges from either very misleading to an outright scam. I would actually like my money back.Desired Settlement: 1. Get the company to stop using misleading tactics or stop advertising completely.

2. Resolve issues fairly, without "restocking fees"

I think this company is probably unethical and I don't understand why they are still running these web ads everywhere.

Business

Response:

To Whom It May Concern:We are disappointed that this customer is unhappywith her experience with our company and we are diligently working towards aresolution regarding this complaint. This customer placed an order for the products Nouvebelleand Bellesse on June *, 2015. The customer paid shipping fees at this time fora 30 day supply of the products Nouvebelle and Bellesse and receiving a 14 daytrial period.At the time of the purchase, the customer agreedto the Terms and Conditions of the trial; which states that if their account isnot cancelled within the first 14 days, the customer would be charged for theprice of the product; the customer received during her trial period timeframeand will also be enrolled into a monthly auto ship. We have implemented on our website that theconsumer must check the YES box to indicate that they have read through theterms and conditions of our companies polices and agree to these terms andcondition. Once the box is checked YES and the purchase information is entered;then the consumer is enrolled into our program and the orders are processed. The websitealways offers the terms and conditions available for the consumer, the productdetails and the customer support information. Our company policy is to ensurethat we advertise our customer support information on all aspects to ensurethat it is convenient for the consumer. On June **,2015 this customer was charged for the Nouvebelle product and on July *, 2015charged for Bellesse product and by doing do the customer was registered as anauto delivery customer. Since, we hadnot received any communication from the customer to our support center at thistime with any concerns on their account. As required by the merchant, they have providedtheir customer service contact information including both their telephonenumbers and emails, which are listed directly on the websites and product’slabels. Both services for customer communication are provided 24 hour for thepurpose to make account adjustments and updates. When [redacted] contacted the merchant to cancel her accounton July **, 2015, the customer service department implemented that noadditional charges would be applied to her as requested. OnJuly **, 2015 during the call with the support agent [redacted], the agent offer theIntro Offer for the product, the customer declined, customer was offered tosend the product back to receive a refund customer declined to return theproduct and the restocking fee, so customer accepted a partial refund for bothproducts. OnJuly**, 2015 there was a partial refund issued for product Nouvebelle in theamount of $48.92, there also was apartial refund for the product Bellesse on July **, 2015 in the amount of $46.40. We hope this will satisfy her concerns as wellabide by our policies.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered the "free" trial of Nouvebelle Eye Serum from an ad on [redacted]. The next day I received 2 confirmations of my order plus two shipment notices, one from Nouvebelle and another from Betress, a second product that is used with Nouvebelle eye serum. As soon as I received these emails,I called the customer service number given on the emails to cancel any further shipments. (The terms of the company is that in order to cancel any further shipments, the consumer must contact the company within 14 days of placing the order.) After giving the rep all my information (including my name, email address "associated with the order," my phone number, and the order confirmation number, I was told they couldn't find my account. I called a second and then a third number, but was told the same thing, they couldn't find my account. Finally, I emailed back to let them know my concerns about future orders. (The shipment fees I paid had been deducted from my checking account.) The last email I received from the company: "Dear [redacted]: Thank you for your email. Unfortunately, in reviewing your request, it has become clear that we are not the company you are looking for. We do not have the authorization to access your account for these products, and encourage you to revisit the website from which you ordered your product, in order to find the contact information for this particular product's customer service team. We apologize for the inconvenience, and wish you luck. Sincerely,Madison P[redacted]Email Support Center----------------Subject: Re: Order [redacted]"This after receiving the four emails from that company? And calling the phone number on the emails? And having the shipments for the trial samples deducted from my checking?Desired Settlement: I just want reassurance that I will not receive any further shipments and that I won't be charged for said shipments.

Business

Response:

Tell us To Whom It May Concern:We are disappointed that this customer is unhappywith her experience with our company and we are diligently working towards aresolution regarding this complaint. This customer placed an order for the products Nouvebelleand Bellesse on August *, 2015. The customer paid shipping fees at this timefor a 30 day supply of the products Nouvebelle and Bellesse and receiving a 14day trial period.At the time of the purchase, the customer agreedto the Terms and Conditions of the trial; which states that if their account isnot cancelled within the first 14 days, the customer would be charged for theprice of the product; the customer received during her trial period timeframeand will also be enrolled into a monthly auto ship. We have implemented on our website that theconsumer must check the YES box to indicate that they have read through theterms and conditions of our companies polices and agree to these terms andcondition. Once the box is checked YES and the purchase information is entered;then the consumer is enrolled into our program and the orders are processed. The websitealways offers the terms and conditions available for the consumer, the productdetails and the customer support information. Our company policy is to ensurethat we advertise our customer support information on all aspects to ensurethat it is convenient for the consumer.As required by the merchant, they have providedtheir customer service contact information including both their telephonenumbers and emails, which are listed directly on the websites and product’slabels. Both services for customer communication are provided 24 hour for thepurpose to make account adjustments and updates. When [redacted] contacted the merchant to cancel her accounton August **, 2015, the customer service department implemented that noadditional charges would be applied to her as requested. The customer was then issued a Return Merchandise Authorization (RMA) number [redacted]on August **, 2015 for Nouvebelle Order ID [redacted]. Youwere also issued MerchandiseAuthorization (RMA) number [redacted]on August **, 2015 for BellesseOrder ID [redacted].Brief RMA (Return MerchandiseAuthorization) policy requirement explanation: At thistime, in order for the consumer to receive a refund for the product for whichthey were charged, the policy clearly states that the consumer is to return themerchandise for each order within a 30 day time frame of receiving the RMAnumber. There is no approved refund that can be issued until after we havereceived the returned products with RMA number at one of the addresses providedand confirmed. Pleasekeep in mind that any approved cancellation cannot be issued until the returnedproduct has been received. Also please note,products must be returned within 30 days of the RMA issue date for refund thatwas agreed upon during your conversation with our representative. We hope this will satisfy her concerns as wellabide by our policies.why here...

Review: On March **, 2015, I ordered online, order # [redacted], a one-oz jar of [redacted] anti-aging skin cream. I see now that this size is offered as a free trial sample online. I ordered mine for $4. Today, I found out that this company charged me on my ** Bank credit card $97.83. I have no idea what this charge is for. I called ** Bank and they advised to close the account which I did. Then I called [redacted]. I see now I should have called [redacted] first. They offered to credit my account for half of the charge of $97.83. I asked them for a check for the full amount. I guess they don't issue checks. In any case, if you would please have them either issue a check for the full amount or issue a credit on my other [redacted] credit card, it would be greatly appreciated. Please let me know what you can do. Thank you.Desired Settlement: If [redacted] would issue a refund check for $97.83 that would probably be the best outcome. Thank you.

Business

Response:

To Whom It May Concern:We aredisappointed that this customer is unhappy with her experience with our companyand we are diligently working towards a resolution regarding this complaint. Thiscustomer placed an order for the products [redacted] and [redacted] onMarch **, 2015. The customer paid shipping fees at this time for a 30 daysupply of the products [redacted] and [redacted] andreceiving a 14 day trial period.At thetime of the purchase, the customer agreed to the Terms and Conditions of thetrial; which states that if their account is not cancelled within the first 14days, the customer would be charged for the price of the product; the customerreceived during her trial period timeframe and will also be enrolled into amonthly auto ship. Wehave implemented on our website that the consumer must check the YES box toindicate that they have read through the terms and conditions of our companiespolices and agree to these terms and condition. Once the box is checked YES andthe purchase information is entered; then the consumer is enrolled into ourprogram and the orders are processed. Thewebsite always offers the terms and conditions available for the consumer, theproduct details and the customer support information. Our company policy is toensure that we advertise our customer support information on all aspects toensure that it is convenient for the consumer. On April *, 2015 this customer was charged forthe [redacted] productand by doing do the customer was registered as an auto delivery customer. Since, we had not received any communicationfrom the customer to our support center at this time with any concerns on theiraccount. Asrequired by the merchant, they have provided their customer service contactinformation including both their telephone numbers and emails, which are listeddirectly on the websites and product’s labels. Both services for customercommunication are provided 24 hour for the purpose to make account adjustmentsand updates. When [redacted]contacted the merchant to cancel her account on April **, 2015, the customerservice department implemented that no additional charges would be applied toher as requested. Thecustomer was then issued a Return Merchandise Authorization (RMA) number [redacted] on April **, 2015 for [redacted] Order ID [redacted]. This RMA number must bewritten on the outside of your package, and the packageshould be sent to one of these addresses: US Return Address: [redacted]We suggest that you send the package using a traceable carrier that canprovide tracking information and/or proof of delivery (keep a copy of thereceipt). We can’t be responsible for non-delivery or loss by thecarrier. This program would have assisted the customer with receivinga full refund once the product was returned to the proper address within the 30day time frame. At this time we have not receivedthe return products. At this time we will be requesting the trackinginformation from the customer, without the tracking information we cannot issuean approved refund. Wehope this will satisfy her concerns as well abide by our policies.