Evirian LLC

Revdex.com of Metro Washington DC
11:AM (hours ago)
tome
---------- Forwarded message ----------
From: *** ***
Date: Sat, Jul 26, at 8:PM
Subject: RE: Complaint # ***
To: [email protected]
To Whom It May Concern,
I am writing in response to the ongoing complaint against *** *** that was originally filed 7/6/
I have read and re read the response from MrsBeth S***, co-owner of *** *** 7/17/14. I was very displeased with her response as some of her facts were untrue. I was not nor was I asking for anything but understanding. MrsS*** stated in her letter that the gym has their individual's health and well being in their best interest. I think that is such a joke. I notified them as soon as I knew what was going on with my medical concern. I do understand that they have certain contract policies but I contacted them by phone stating that the doctors were unsure as to when I could resume my membership with *** ***. I joined the gym with the thought in my mind that this may help my medical condition. I did not know that my medical condition would deteriorate as it did. I would not have joined the gym and then desert my membership for any other reason. My medical condition prevented me from doing a lot of things.
Mrs S*** stated in her letter that there were multiple calls and letters sent to my phone and home to get in touch with me in regards to my credit card on file. This was very untrue. I use a cell phone as my primary contact and there was never a missed call from *** *** gym. I did not receive any mail in regards to a credit card issue. I use the same card for everyday use and there has not been any issues with it not working for purchases
I do believe that this is very unfair. I was not lazy not to come and pay for a gym membership. I had a legit reason not to come for participation
.I have attempted to contact MrsS*** after she told me herself to keep her updated as to any information I found out from the debt collection agency or the National Fitness department. I was told she would contact me back and have been unsuccessful in getting a phone call back from her. I contacted National Fitness and they told me they were not the facility that turned my account into the debt collection agency as I was told by Beth S***. They also went beyond their means to tell me that the collection agency does not exist from research that they made while I was on the phone with them. I told them I tried to contact the phone number on the statement.
I would appreciate if someone could please contact me by phone on file to further discuss this matter. I would gladly pay for my membership if I was allowed by the doctor to participate. The only thing I am guility for is trying to better my health
I hope this matter can be resolved in the correct way. Please contact me by phone
Thank you for your time and help with this displeasing matter
*** ***

July 15, 2014
This is a written response regarding complaint #[redacted].The Zoo Health Club, [redacted] PA, is a licensed fitness facility that provides several forms of memberships to meet all lifestyles and budgetary requirements to best serve our community. In reference to the...

complaint filed, the specific member had a contractual membership with our facility, which while offering the lowest cost available, has certain guidelines that must be maintained to ensure positive membership standing. This involved monthly payments that were deducted from an account on file and required communication with the facility if there were a reason that the commitment for payment couldn’t be met, such as an injury or medical condition that prevented use of the facility. We as a facility will grant membership/payment freezes for medical necessity per the instruction of a physician. We received a letter concerning this specific member, from a physician of record, excusing the member from physical activity for 30 days (Sept 2013-Oct 2013). After 30 days expired and billing was set to continue, the member contacted our facility extending the freeze for another 3 months’ time and agreed to provide an updated physicians note. Our facility never received another notification. The freeze status was continued on good faith until a time it expired, January of 2014, and billing resumed. It was at that time that the card on file for payment was declined and several phone calls were made to the phone number on file, messages left and not returned, and then letters concerning the declined payment were sent in February, 2014 and March, 2014, as were logged in our corporate system. After 90 days of non-payment and no contact with the member could be made, the membership was closed due to lack of payment and forwarded to a 3rd party collection agency.It was only after several months of having no contact with the member, were we approached though a personal [redacted] page and confronted about the account in collections. At that time it was explained that the contract had been voided due to lack of payment and essential abandominent due to not contacting us. The member expressed that she was dealing with an illness that precluded her using that facility and she was then reminded of the contractual clause stating that communication and physician's notes were required for ongoing freezes of membership. The member was clearly aware of this when she provided the first physicians note. We would have been very happy to continue the membership freeze had the member continued to communicate with us. They did not make any effort to do so, and only when a collection was attempted, did they reach out to us concerning the issue.Qur company wishes to maintain a good standing in the community and would be happy to renew this member at a time that they are healthy enough for physical activity, but we will stand by our company policy concerning membership freezes, and will only renew the person in question once restitution on the debt owed has been made. I personally apologize if this isn’t what the Inember had in mind, but they were provided a copy of the contract when enrolling for membership and were fully aware of the policy at that time and when they originally contacted us concerning freezing the account. I cannot be held responsible as a business owner for a members’ lack of contact with our facility or an inability to maintain their obligations they agreed to.I truly hope that you understand that we personally wish our member’s the best in their health and that is why we offer such a clause within our membership contracts, but do so with the expectation that we are properly notified of any continuing issues.Any further contact regarding this case can be made to me at the above address and phone number.
SincerelyBeth S[redacted]
Manager/Owner