EVO Payments International, LLC

In reference to the Revdex.com complaint below, according to the terms
and conditions of the contract, an early closure fee does apply if the account is closed
before the initial year termHowever, in revieweing the information it does appear there was a miscommunication between
the
merchant and the independent sales agent who submitted the contractTherefore we will honor the merchant’s request by
cancelling out the debt and removing it from their credit report. The collection agency has been advised accordingly
We value our
customers and we hope that this is a satisfactory resolution
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
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We have researched the attached complaintThe merchant entered into a year contract with an annual successive renewal clause on June ** for credit card processing. There was
processing activity with EVO from July through January
In
February 2013 the merchant stopped processing but did not alert EVO to any issues until August In August, the merchant contacted EVO and advised the account was not hers, at which time she was advised to contact her sales representative for clarification of which processor he set her up with. We have a signed contract on file, along with a confirmation bank letter and equipment leasing agreement for her terminal (with MBF Leasing)
We spoke with the merchant in an attempt to clarify her account with EVOThe merchant’s account is in 3rd party Collections for the amount of $376.00. We have waived $which includes her August, September and reject
fees as a courtesy. However, the merchant is still obligated to the early closure fee of $which she was advised of Once she arranges payment for the early closure fee, any negative credit reporting can be clearedShe can arrange payment by contacting *** *** at ###-###-#### ex ***. Once payment is confirmed through the collection agency she can contact EVO back to clear her credit report. She can do this by contacting *** *** at ###-###-####, or our collection department directly
Sincerely
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