Evo

An order was placed by Mr [redacted] on 9/14/during a time at which some snowboard and binding packages were mistakenly listed at $0.00, rather than the intended sale price of $ As soon as this mistake was discovered, we took action to stop these orders, process any necessary refunds and notify the affected customers Along with the notification and apology, evo offered a $off coupon as an additional way to try and make up for our error Despite expressing his dissatisfaction with our offer, our records indicate Mr [redacted] chose to redeem this $coupon on 9/16/2017.We feel that we have made a substantial effort to make this right In addition to the $coupon, evo offered to provide additional discounts towards a new purchaseMr [redacted] showed no interest in this offer, nor in continuing a respectful conversation aimed toward resolution

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you Justin for your helpJustin went above and beyond to make the situation right.Sincerely, [redacted] ***

Unfortunately as we rolled out our Black Friday promotion a large portion of our website, everything from $skis to $mountain bikes, was accidentally listed for $299.95. Our business could not handle that kind of hit, so we had to make a tough decision to cancel the orders. We’re
really unhappy that we’ve had to do this, and we sincerely apologize for the mistake. These kind of issues are rare, but like most online retail sites we address these types of mistakes in the Terms and Conditions listed on our website
I have been working with *** on a resolution which has included a $off coupon (which was redeemed) and an additional discount on a future purchase This was a very unfortunate situation, however I feel that we have come resolved the matterIf we can do anything more, I am definitely here to help
Thank you,
Justin C***
**@evo.com | ***

As *** pointed out, evo needs to better communicate the refund policy for items purchased with cash. We will work to make the appropriate improvements. We are very sorry for the delay in issuance of a check. While it is not a valid excuse, the holiday season greatly impacted our
ability to accomplish this in a timely manner
A check was mailed on 1/4/2015, and was likely to arrive on or before 1/7/2015. After speaking with *** today (1/5//2015), we arranged for another check to be issues and picked up at our company Headquarters. Additionally a gift card was given as a token of our sincere apologies for the extended delay, inaccurate information and hassle this situation has caused
If there is anything more that evo can do, I encourage *** to reach out to me directly
Thank you,
Justin C*** - Manager, evo customer care
***@evo.com

Complaint: ***
I am rejecting this response because: The business failed to honor stated pricing on their website (advertising) Receipt confirmation was provided and items shipped This is a bait and switch and at minimum a misleading business practice of not honoring marketed pricing which were confirmed via e-receipt directly to my email Legitimate companies must honor prices once the consumer makes a valid purchase, even if it is a mistake This company has not owned up to the mistake by honoring what they quoted on their website evo.com They mislead the consumer A reputable company honors what they market and eats the mistake Period This company will will roll over the consumer knowing it can do so with no recourse due to zero regulations on their industry Which is something Bryce has as a qualifier in all of his business venturesSee link: ***see attachments I'm operating on principle and have expectations that businesses in this country own up when there is a mistake $kick back to tell me they don't want me as a customer anymore is a slap in the face and the CEO turned the onus on me for not "reporting the problem to them"( see last attachment where he blames me) This is truly absurd as if I have insights into their pricing/marketing models

We are writing about the several aspects of orders receipts *** *** *** *** On March we ordered three Nathan bar stools receipt ***At that time we were told that because they were held locally they would be delivered in 3-weeks They did not.In mid-April we visited the store to check on status of the bar stool delivery and to follow up on an order we placed on March for a loveseat and chaise and an armless Mike chair receipt We wanted to confirm that the delivery would occur as promised at weeks or the week of 1-May We confirmed a delivery date in the first week of May and were told the barstools delivery would be combined with the love seat and chair in May.On May we confirmed delivery on May We paid the final installment for all deliveries on May- receipts and Sadly what arrived was less than expected and not what we ordered The chaise was on the opposite side of what we ordered th

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you Justin for your help. Justin went above and beyond to make the situation right.Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

An order was placed by Mr. [redacted] on 9/14/2017 during a time at which some snowboard and binding packages were mistakenly listed at $0.00, rather than the intended sale price of $529.97.  As soon as this mistake was discovered, we took action to stop these orders, process any necessary...

refunds and notify the affected customers.  Along with the notification and apology, evo offered a $50 off coupon as an additional way to try and make up for our error.  Despite expressing his dissatisfaction with our offer, our records indicate Mr. [redacted] chose to redeem this $50 coupon on 9/16/2017.We feel that we have made a substantial effort to make this right.  In addition to the $50 coupon, evo offered to provide additional discounts towards a new purchase. Mr. [redacted] showed no interest in this offer, nor in continuing a respectful conversation aimed toward resolution.

I completely understand your frustration and disappointment.  Unfortunately as we launched our Black Friday promotion a large portion of our website, everything from $500 skis to $4000 mountain bikes, was listed for $299.95.  Most of these were not meant to be on sale at all.  We...

really didn’t want to have to cancel these orders, but in an effort to protect our business we made the difficult decision to do so. 
As you would imagine these kind of issues are very rare, but like most online retail sites we address these types of mistakes in the Terms and Conditions listed on our website. 
We definitely want to try to make this right for you and we have offered additional discounts.  We provided you with a $50 off coupon, which you used on 12/9 (order 4567179W). Additionally I have offered a 15% discount on other merchandise, should you be interested.
Again we are supremely sorry for the mistake. Please let me know if I can help further.
Justin C[redacted]evo cusotmer care manager

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]