Evofi One

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:This hotel intends to charge me for services which I will not receive I consider this an unprincipled business practice I was not given an opportunity to pay a different price with a different cancellation policy This is in no sense "frivolous" as stated in the hotel response In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

The complainant made the reservation on July [redacted] and wanted to cancel on July ***, days laterThe hotel does not have to refund the guest because the reservation was made with our Advance Purchase rate which is, in fact, a non-cancellable rateIt is a lower rate that can be booked in advance, but the tradeoff is that you cannot cancel/modify and have to pre-pay, similar to airlines and their different fare classesThe hotel loaded it as such in Gateway (our online booking engine) with the following rate description: "Full Prepayment at time of bookingNo cancellation – No modification - No refundCollect Peakpoints or Miles with eligible booking channels."In addition, prior to proceeding to review and confirm a given reservation, the guest must check a box confirming that they "...understood and agree to the Booking Conditions...", so the complainant was clearly aware of the terms of the reservationHad the complainant not checked this box, she would not have been allowed to complete the reservation processAlthough we understand that, as the complainant has stated "I want my reservation cancelled..." it is through no fault of The Royal Regency, nor have we treated the complainant unfairly at any timeIn fact, this frivolous complaint forcing us to waste our time defending ourselves due to the complainants own indecision is highly unfair to the businessDue to all of the above, The Royal Regency is not obligated to refund the complainant

At this time, I have been contacted directly by Royal Regency Hotel regarding complaint ID ***, however my complaint has NOT been resolved because:
I was the one who contacted them and this was their answer:*** *** *** ***
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:This hotel intends to charge me for services which I will not receive I consider this an unprincipled business practice I was not given an opportunity to pay a different price with a different cancellation policy This is in no sense "frivolous" as stated in the hotel response
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

At this time, I have been contacted directly by Royal Regency Hotel regarding complaint ID ***, however my complaint has NOT been resolved because:
I was the one who contacted them and this was their answer:*** *** *** ***
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Royal Regency Hotel regarding complaint ID ***.They didn't contact me to solve the issue. Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by Royal Regency Hotel? regarding complaint ID [redacted].They didn't contact me to solve the issue.? Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:This hotel intends to charge me for services which I will not receive.  I consider this an unprincipled business practice.  I was not given an opportunity to pay a different price with a different cancellation policy.  This is in no sense "frivolous" as stated in the hotel response 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The complainant made the reservation on July [redacted] and wanted to cancel on July [redacted], 8 days later. The hotel does not have to refund the guest because the reservation was made with our Advance Purchase rate which is, in fact, a non-cancellable rate. It is a lower rate that can be booked in advance,...

but the tradeoff is that you cannot cancel/modify and have to pre-pay, similar to airlines and their different fare classes. The hotel loaded it as such in Gateway (our online booking engine) with the following rate description: "Full Prepayment at time of booking. No cancellation – No modification - No refund. Collect Peakpoints or Miles with eligible booking channels."In addition, prior to proceeding to review and confirm a given reservation, the guest must check a box confirming that they "...understood and agree to the Booking Conditions...", so the complainant was clearly aware of the terms of the reservation. Had the complainant not checked this box, she would not have been allowed to complete the reservation process. Although we understand that, as the complainant has stated "I want my reservation cancelled..." it is through no fault of The Royal Regency, nor have we treated the complainant unfairly at any time. In fact, this frivolous complaint forcing us to waste our time defending ourselves due to the complainants own indecision is highly unfair to the business. Due to all of the above, The Royal Regency is not obligated to refund the complainant.