Evolution Fitness Gym (Downtown)

I followed Evolution's steps to cancel membership. An employee emailed me to confirm; I confirmed. My membership has not been cancelled 7 weeks later.
On June 4, I followed Evolution's steps to cancel membership -- a mailed letter.

This is what I wrote --
June 4, 2019
To whom it may concern:
Please consider this letter my 30-day written notice to cancel my Evolution Fitness membership. I purchased my membership Nov. 10, 2017, at the downtown Regina location.
Seeing as I am in the second half of my membership, I understand I will be charged a cancellation fee of $129 + GST.
***
On June 7, an employee emailed me to confirm --
Good afternoon ***,
I have received your cancelation letter but because you are still in contract till November 10th, 2019, We do offer a convenient early termination fee option of $129+TAX plus 2 bi weekly payments for your 30-day notice. Please let me know if you would like to go ahead with our early termination option.
... If you need any further help, please don't hesitate to email or give us a call.
***
Administration Assistant

I emailed back five hours later --
Hello,
Yes, please charge me the early termination fee. I think I specified that in my letter anyway.
Thanks,
***
It is now July 22; my membership still has not been cancelled. It is now seven weeks after the fact, and counting. They continue to take $23.09 out of my account every two weeks. Since I wrote my letter to cancel, four payments have been removed from my account.

Today, I went on the Evolution website looking for a manager's email address, so I could CC them on a followup reply. Someone on the website's chat program (whose name I didn't note) said in order to cancel I would have to physically go to the gym and request to see a manager. He said the only email address they have is a general information email address.

It is ridiculous that they have this cumbersome cancellation process, and yet can't even follow their own rules about it.

I want a cancellation for Gym membership
I have been following up with Evolution Fitness down town for a cancellation since 21st of May 2018.
I enrolled in the fitnees center in January 2018 with membership number ***. Before my enrollment I had series of back and forth with the team in order to make sure that I understood their terms and that they also understood mine. I made it clear to the Team that I had a budget allocation of $400 from my place of work for Gym and that after I have reached my limit I will like to pull out. the Sales personnel(***) encouraged me to enroll agreeing that my condition will be given consideration when the time comes. the sales personnel urged me to sign the contract even when I was pointing out the cancellation fee to him, his explanation was that it will be taken care of. I have tracked my spend to make sure that I don't exceed the amount and in May 2018 when my spend got above $300 I reverted back to the management stating my intention to cancel, knowing that I have to give a 1month billable notice which will eventually get my spend to $400 as budgeted.To my surprise the management turned against me forcing it on me that I must have to pay the cancellation fee or retain the membership even when I have narrated the agreement between myself and the sales personnel (***) and the sales personnel was not in denial. I made sure I gave them 1month as required, I also in addition sent them an SMS stating that I will exit after the expiration of the 1month notice. The 1month expired on June 21 after which I stopped all debit from my account, I had also sent in an accompanying letter to let them know that I had stopped my account from being debited. The recipient of the post mail by name *** indicated that she will contact *** to clarify my statement, up till this moment *** has not gotten back to me as to the way forward. I have sent her several emails and follow-ups but she wouldn't respond. My complaint is that evolution fitness even though they have not deemed it fit to respond or provide a feedback as to way forward, they have been annoyingly been sending all manner of bills to my email through ASF(payment Solution) and also with irritating phone calls from ASF.In the bill I have been charged for manual billing totaling a sum of $25 from June up till August and I have also been charged $ 18 late payment and also included is the biweekly membership fee of $24.93 starting from June till date. I will want Revdex.com to use this good office to intervein for me in the position that Evolution fitness is unduly attempting to intimidate me into paying for services that I never used, secondly evolution fitness does not respect agreement, thirdly fitness is for healthy people and I cannot participate knowing my heath condition, fourthly is that I am hardly available so I cannot even use the facility even if I would wish to succumb to their intimidation and lastly is that I have given a notice for my exit and even if we still have pending issue to resolve they do not have the right to keep billing me.

Thanks for giving me a listening ear

There are extra costs that have been charged to my gym account unnecessarily. The company claims to have charged my provided financial institution and that the payment was rejected. This appears to be impossible from my standpoint, the funds were available for debiting. Extra fees have been charged to my account for the "non-payment". Many attempts were made to contact *** from the financial department to straighten out the matter, and they failed to return phone calls. This has been the cause of more fees that have accumulated and I think it is unfair to expect me to pay for them. Eventually I was able to speak with *** and she was unwilling to make the situation right. I would now like to cancel my contract with the gym *** and I am even unable to do that according to their rules on the website because my account shows that it is in arrears.