Evolution Fitness

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] First the response accounts for payments of a contract that states months that began on 8/29/but marked paid on 9/1/There is NO deduction on 9/1/from my cardFirst deduction hit my card 10/1/which was reimbursed immediatelyI told in very beginning I had health issues and very limited time due to traveling with jobHad to cancel many times due to travel and health, finally in Sept asked if I could call instead of texting owner, [redacted] Contract states until cancelled on second condition then last condition says in hrs to cancelThey never initiated membership dues for month after first session and I never attended [redacted] and myself text continuously and could not line up schedules except for one day and he cancelled bc he forgot it was Labor DayI also told him my first session which was only suppose to be an assessment which ended up being a workout bc he said I was stronger than he expected , made me so sore I could barely move and I have muscle weakness and fatigue due to [redacted] Disease and [redacted] anyway which was explain PRIOR to coming to try FREE SESSION Convo on sept , cancel membershipWas told come in for second free session , told him same as aboveC/o of soreness and barely able to walk 8/31/15, so he knew health wise I could not do his program as I explained in beginning But they did not even initiate membership until 10/for mo not contracted Their response even states same on pymts madeCopy of contract enclosedThanks also have texts if need

I am writing in response to complaint of [redacted] , Ms [redacted] and I trained together in past years so she does know about the refund policy and cancelationafter receiving the agreed upon amount from her, Ms [redacted] setup times to train with me on the following week and never showed up on the first day giving her the benefit of the doubt I then turned to call her and see where she was with this she mentioned to me that day she did not have it in her so as day three of her week came about with no calls and no shows but, me the owner being professional reached out again.Once receiving the first phone call from the client that Friday I did agree to refund her the monies mentioned but after several phone calls and text from Ms [redacted] making threats to my business I then turned away and consulted my attorney pertaining to this matter which was stated that I could in fact issue the no refund policyMs[redacted] needs to stick to her words as being honest in this matter because she does know me on a Personal Level outside of My business so uncomfortable is an understatement and she need to be aware of the slander that she use because it is detrimental to my character as a business owner as mention in her statement I did offer it as a courtesy but being rude and threatening is not what willing the answer if she wanted someone to hold her money she should have placed it in a bank not buy a service and not produce on her in and then expect refund!that's not the business we do herei end this response to say that any other avenues Ms [redacted] try to approach me on via Facebook, text ,call pertaining to my business or character are being watched and monitored and the no refund policy is in effect due to the fact of time wasted gas and breach of contract which was word of mouth.thanks, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.By trying to keep sending a copy of signed contract that I already have in my possession DOES NOT clear up the obvious deceptive way this business tried to make profit off myself or probable othersContract signed with as per written email/text of owner/trainer with understanding of health issues AND written agreement of FREE classes prior to see if membership was going to be physically capable by myself and with understanding of very limited time available due to work demandsAgain can submit copy of card payments and will be able to see contract signed stating paid the day attended BUT never charged until month afterward and again second month payment which was made per the stated contract of this businessSO to be so adamant about adhering to the said signed agreement , this company ONLY CHARGED after being notified I would not returnSaid contract was supposedly worth $but charged $by the completed CONTRACT DATE? My credit card company first reimbursed me immediately for the first charge but investigated the second charge with the same info I have provided hereThe took months to reimburse me because they investigated AND CONTACTED this businessThey provided a complete refund stating the error was on the businessI do NOT OWE this business ANY MONEY, I will NOT give this business any further paymentsI have been refunded at this point BUT BY my credit card investigating I hope this complaint gets read by other victims if they have been deceived by this business so they may also fight for their rights but also to serve as a warning to others, especially with anyone with health issues or concerns, about their charges and variation between what they say per email/text versus what they have you signAgain I am owed no money now due to my credit card reimbursement post investigation BUT want it noted as a "Buyer Beware" on the way this business contracts, especially to people with disabilities like epilepsyThe trainer is NOT YOUR primary care physician and his said word, experience as a trainer or contract does not replace medical opinion If you attend the said "free" training , have this company write down exact exercise plan and diet they prescribe for you and get it cleared by your physician PRIOR to signing the contract - they say only takes effect after your this case "free classes"Hopefully this business now has a response they can incorporate a clause into their contract for people with health issues about seeking medical advice prior to getting a contract signedThe trainer is NOT a medical professional and can NOT assure you his workout will be acceptable for youLuckily I did not suffer any seizures because of this businessPlease advise business /trainer his advice does NOT replace medical so they CAN NOT provide plan acceptable for your health related issuesThank you Revdex.com for contacting this business and hopefully the business becomes better with contracts and less deceptive in practiceI will continue to reject ALL correspondence from this business while they keep "trying " to make the contract and their practice look less deceptive [Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] Regards, [redacted]

This client's signed contract clearly states " The first and possibly prorated payment of $made today, 8/29/The first automatic payment of $will be paid on the 1st of 10/1/and on the 1st of each subsequent month until the membership is canceled." My first response is only discussing the second and third payment owed because those are the payments that she tried to have refundedWe received her first paymentOnce again, her second payment, which was the first payment that she had taken back out of our account, we were unable to get back through the processing company so technically she still owes us that payment of $These responses will remain unchangedWe're very sorry for her obvious misunderstanding in signing her contractThankfully, she has a copy and can reread it to know and understand it better Thank you, Evolution Fitness LLC

Owner, *** ***, promised to refund me for services that were not providedOnce I requested the refund he stated he needed a few days which I granted, but he never provided me with my refundHe stated he agreed to refund me as a courtesy because he has a no refund policy, but I never was presented with anything in writing stating if you decided not to train you could not get a refundHe was unprofessional and made me uncomfortable as to where I could not work with him

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
First the response accounts for 2 payments of a contract that states 3 months that began on 8/29/15 but marked paid on 9/1/15. There is NO deduction on 9/1/15 from my card. First deduction hit my card 10/1/15 which was reimbursed immediately. I told in very beginning I had health issues and very limited time due to traveling with job. Had to cancel many times due to travel and health, finally in Sept asked if I could call instead of texting owner, [redacted]. Contract states until cancelled on second condition then last condition says in 72 hrs to cancel. They never initiated membership dues for month after first session and I never attended . [redacted] and myself text continuously and could not line up schedules except for one day and he cancelled bc he forgot it was Labor Day. I also told him my first session which was only suppose to be an assessment which ended up being a workout bc he said I was stronger than he expected , made me so sore I could barely move and I have muscle weakness and fatigue due to [redacted] Disease and [redacted] anyway which was explain PRIOR to coming to try FREE SESSION.  Convo on sept 22 , cancel membership. Was told come in for second free session , told him same as above. C/o of soreness and barely able to walk 8/31/15, so he knew health wise I could not do his program as I explained in beginning . But they did not even initiate membership until 10/1 for 2 mo not contracted 3. Their response even states same on 2 pymts made. Copy of contract enclosed. Thanks also have texts if need

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
First the response accounts for 2 payments of a contract that states 3 months that began on 8/29/15 but marked paid on 9/1/15. There is NO deduction on 9/1/15 from my card. First deduction hit my card 10/1/15 which was reimbursed immediately. I told in very beginning I had health issues and very limited time due to traveling with job. Had to cancel many times due to travel and health, finally in Sept asked if I could call instead of texting owner, [redacted]. Contract states until cancelled on second condition then last condition says in 72 hrs to cancel. They never initiated membership dues for month after first session and I never attended . [redacted] and myself text continuously and could not line up schedules except for one day and he cancelled bc he forgot it was Labor Day. I also told him my first session which was only suppose to be an assessment which ended up being a workout bc he said I was stronger than he expected , made me so sore I could barely move and I have muscle weakness and fatigue due to [redacted] Disease and [redacted] anyway which was explain PRIOR to coming to try FREE SESSION.  Convo on sept 22 , cancel membership. Was told come in for second free session , told him same as above. C/o of soreness and barely able to walk 8/31/15, so he knew health wise I could not do his program as I explained in beginning . But they did not even initiate membership until 10/1 for 2 mo not contracted 3. Their response even states same on 2 pymts made. Copy of contract enclosed. Thanks also have texts if need

I am writing in response to complaint of [redacted], Ms [redacted] and I trained together in past years so she does know about the refund policy and cancelation. after receiving the agreed upon amount from her, Ms [redacted] setup times to train with me on the following...

week and never showed up on the first day giving her the benefit of the doubt I then turned to call her and see where she was with this she mentioned to me that day she did not have it in her so as day three of her week came about with no calls and no shows but, me the owner being professional reached out again.Once receiving the first phone call from the client that Friday  I did agree to refund her the monies mentioned but after several phone calls and text from Ms [redacted] making threats to my business I then turned away and consulted my attorney pertaining to this matter which was stated that I could in fact issue the no refund policy. Ms.[redacted] needs to stick to her words as being honest in this matter because she does know me on a Personal Level outside of My business so uncomfortable is an understatement and she need to be aware of the slander that she use because it is detrimental to my character as a business owner as mention in her statement I did offer it as a courtesy but being rude and threatening is  not what willing the answer  if she wanted someone to hold her money she should have placed it in a bank not buy a service and not produce on her in and then expect  refund!. that's not the business we do here. I end this response to say that any other avenues Ms [redacted] try to approach me on via Facebook, text ,call pertaining to my business or character  are being watched and monitored . and the no refund policy is in effect due to the fact of time wasted gas and breach of contract which was word of mouth.thanks,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
By trying to keep sending a copy of signed contract that I already have in my possession DOES NOT clear up the obvious deceptive way this business tried to make profit off myself or probable others. Contract signed with as per written email/text of owner/trainer with understanding of health issues AND written agreement of 2 FREE classes prior to see if membership was going to be physically capable by myself and with understanding of very limited time available due to work demands. Again can submit copy of card payments and will be able to see contract signed stating paid the day attended BUT never charged until month afterward and again second month payment which was made per the stated contract of this business. SO to be so adamant about adhering to the said signed agreement , this company ONLY CHARGED after being notified I would not return. Said contract was supposedly worth $600.00 but charged $400.00 by the completed CONTRACT DATE? My credit card company first reimbursed me immediately for the first charge but investigated the second charge with the same info I have provided here. The took 3 months to reimburse me because they investigated AND CONTACTED this business. They provided a complete refund stating the error was on the business. I do NOT OWE this business ANY MONEY, I will NOT give this business any further payments. I have been refunded at this point BUT BY my credit card investigating . I hope this complaint gets read by other victims if they have been deceived by this business so they may also fight for their rights but also to serve as a warning to others, especially with anyone with health issues or concerns, about their charges and variation between what they say per email/text versus what they have you sign. Again I am owed no money now due to my credit card reimbursement post investigation BUT want it noted as a "Buyer Beware" on the way this business contracts, especially to people with disabilities like epilepsy. The trainer is NOT YOUR primary care physician and his said word, experience as a trainer or contract does not replace medical opinion . If you attend the said "free" training , have this company write down exact exercise plan and diet they prescribe for you and get it cleared by your physician PRIOR to signing the contract - they say only takes effect after your this case "2 free classes".. Hopefully this business now has a response they can incorporate a clause into their contract for people with health issues about seeking medical advice prior to getting a contract signed. The trainer is NOT a medical professional and can NOT assure you his workout will be acceptable for you. Luckily I did not suffer any seizures because of this business. Please advise business /trainer his advice does NOT replace medical so they CAN NOT provide plan acceptable for your health related issues. Thank you Revdex.com for contacting this business and hopefully the business becomes better with contracts and less deceptive in practice. I will continue to reject ALL correspondence from this business while they keep "trying " to make the contract and their practice look less deceptive. 
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted]

This client was offered two free sessions. She attended one free session and then decided to sign a three month contract agreement for twice a week, personal training sessions at $25 per session costing $200 per month. She received body assesments as well as her meal planning. All contracts...

clearly state, client has the option to cancel within 72 hours. However, she did not. After this day of signing the contract, she gave the run around, scheduling and rescheduling appointments. This lasted about three weeks before she decided her schedule was too busy and she did not want to continue. At this point, it was already too late for her to cancel and therefore she must now honor her agreement. As far as us not fighting for the first $200 that was taken back, when we moved our business location and failed to change our address through our credit card processing company therefore we did not receive the first notice sent that she had requested her first payment of $200 back and the 20 day period for us to fight to get our $200 back had past. so there we will take a loss. We caught the second $200 and called the processing company where then they informed us of the issue and we faxed them a copy of her signed contract and they refunded our second $200 back. We are a business just like any other business, a signed contract is a signed contract and we cannot run a business giving our services (body assesments, meal planning) having signed contracts and then always allowing clients to get out of them whenever they want to. If we allowed that, our business would fail. Just like any other gym, you sign a contract and don't come they will still continue to charge you till the contract ends. We're very sorry that you decided to quit your training after signing a contract and signing a authorization for your card number on file to be processed. We are still more than happy to honor your paid sessions as well as your second free session if you are willing to use them.   Thank You, Evolution Fitness, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.By trying to keep sending a copy of signed contract that I already have in my possession DOES NOT clear up the obvious deceptive way this business tried to make profit off myself or probable others. Contract signed with as per written email/text of owner/trainer with understanding of health issues AND written agreement of 2 FREE classes prior to see if membership was going to be physically capable by myself and with understanding of very limited time available due to work demands. Again can submit copy of card payments and will be able to see contract signed stating paid the day attended BUT never charged until month afterward and again second month payment which was made per the stated contract of this business. SO to be so adamant about adhering to the said signed agreement , this company ONLY CHARGED after being notified I would not return. Said contract was supposedly worth $600.00 but charged $400.00 by the completed CONTRACT DATE? My credit card company first reimbursed me immediately for the first charge but investigated the second charge with the same info I have provided here. The took 3 months to reimburse me because they investigated AND CONTACTED this business. They provided a complete refund stating the error was on the business. I do NOT OWE this business ANY MONEY, I will NOT give this business any further payments. I have been refunded at this point BUT BY my credit card investigating . I hope this complaint gets read by other victims if they have been deceived by this business so they may also fight for their rights but also to serve as a warning to others, especially with anyone with health issues or concerns, about their charges and variation between what they say per email/text versus what they have you sign. Again I am owed no money now due to my credit card reimbursement post investigation BUT want it noted as a "Buyer Beware" on the way this business contracts, especially to people with disabilities like epilepsy. The trainer is NOT YOUR primary care physician and his said word, experience as a trainer or contract does not replace medical opinion . If you attend the said "free" training , have this company write down exact exercise plan and diet they prescribe for you and get it cleared by your physician PRIOR to signing the contract - they say only takes effect after your this case "2 free classes".. Hopefully this business now has a response they can incorporate a clause into their contract for people with health issues about seeking medical advice prior to getting a contract signed. The trainer is NOT a medical professional and can NOT assure you his workout will be acceptable for you. Luckily I did not suffer any seizures because of this business. Please advise business /trainer his advice does NOT replace medical so they CAN NOT provide plan acceptable for your health related issues. Thank you Revdex.com for contacting this business and hopefully the business becomes better with contracts and less deceptive in practice. I will continue to reject ALL correspondence from this business while they keep "trying " to make the contract and their practice look less deceptive. 
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted]