I am rejecting this response because:The owner of Evolution had originally agreed that we could call him when we were shipping back the cat food and that he would give us his company’s UPS discount code (which he claimed would save us around 40%) Both my husband and I have left him multiple texts and voicemails for the last few weeks and he has failed to return our calls or make good on his promise We mailed back the pound bag of cat food today to his preferred carrier, UPS, without his code It cost us a whopping $74.29, but we know the only way to move forward on this is to mail it back Since Evolution has not followed through on their promises, forcing us to pay full price for this return shipping, we are now asking that they refund us both on the shipping cost AND the original price of the food, totaling $ This has been a two-month long ordeal and we need this resolved ASAP.The tracking info for this shipment is: Tracking N [redacted] Shipment ID: [redacted] Expected delivery dateWednesday, November 8, End of Day
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. The reason why I did not return the bag after the first call is because the woman's response and behavior was concerning She was flippant and asked why I didn't just mail it back? I explained that I had tried to contact the company multiple times via phone and email and never received a response, so I was not going to just send $bag of food back without confirmation from the company that this was the proper return procedure When repeatedly pressing her as to why there was never a response after all this time, she said that the person in charge of responding has Alzheimer's and doesn't always remember to respondI said, well how to I get the reassurance that I will get a refund if they can't even remember to call? So the call left me feeling very upset and frustrated.The following call made a week later was by the owner This was a much more pleasant and helpful conversation He offered to use his discount shipping code to return the food to make the return shipping less expensive for me He also took the time to discuss my cats' health and needs It really helped to redeem the previous conversation So I will be shipping back tomorrow and as soon as I get a refund check, I will consider this resolved Until then I will follow through with the agreed plan of action.Best Wishes,***
I am rejecting this response because:The owner of Evolution had originally agreed that we could call him when we were shipping back the cat food and that he would give us his company’s UPS discount code (which he claimed would save us around 40%). Both my husband and I have left him multiple texts and voicemails for the last few weeks and he has failed to return our calls or make good on his promise. We mailed back the 40 pound bag of cat food today to his preferred carrier, UPS, without his code. It cost us a whopping $74.29, but we know the only way to move forward on this is to mail it back. Since Evolution has not followed through on their promises, forcing us to pay full price for this return shipping, we are now asking that they refund us both on the shipping cost AND the original price of the food, totaling $171.29. This has been a two-month long ordeal and we need this resolved ASAP.The tracking info for this shipment is: Tracking N[redacted]Shipment ID: [redacted]Expected delivery date... Wednesday, November 8, 2017 End of Day
Our Evolution Company Office Manager first responded to Ms. [redacted] on Oct. 10th and explained to her that if she would return the food, she would get a full refund minus our original shipping fee. This is the refund policy that is stated on our website. To reiterate, we will...
fully reimburse Ms. [redacted] for the food she ordered minus our original shipping once the food is returned. This policy that we have followed since we started our business 28 plus years ago. We contacted Ms. [redacted] again today Oct. 20th, 2017 by phone, and urged her to send the food back so that we could send her a check or refund her credit card.We hope that this issue will be resolved quickly. Thank you for your time and consideration. Lynn
I am rejecting this response because:The owner of Evolution had originally agreed that we could call him when we were shipping back the cat food and that he would give us his company’s UPS discount code (which he claimed would save us around 40%) Both my husband and I have left him multiple texts and voicemails for the last few weeks and he has failed to return our calls or make good on his promise We mailed back the pound bag of cat food today to his preferred carrier, UPS, without his code It cost us a whopping $74.29, but we know the only way to move forward on this is to mail it back Since Evolution has not followed through on their promises, forcing us to pay full price for this return shipping, we are now asking that they refund us both on the shipping cost AND the original price of the food, totaling $ This has been a two-month long ordeal and we need this resolved ASAP.The tracking info for this shipment is: Tracking N [redacted] Shipment ID: [redacted] Expected delivery dateWednesday, November 8, End of Day
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. The reason why I did not return the bag after the first call is because the woman's response and behavior was concerning She was flippant and asked why I didn't just mail it back? I explained that I had tried to contact the company multiple times via phone and email and never received a response, so I was not going to just send $bag of food back without confirmation from the company that this was the proper return procedure When repeatedly pressing her as to why there was never a response after all this time, she said that the person in charge of responding has Alzheimer's and doesn't always remember to respondI said, well how to I get the reassurance that I will get a refund if they can't even remember to call? So the call left me feeling very upset and frustrated.The following call made a week later was by the owner This was a much more pleasant and helpful conversation He offered to use his discount shipping code to return the food to make the return shipping less expensive for me He also took the time to discuss my cats' health and needs It really helped to redeem the previous conversation So I will be shipping back tomorrow and as soon as I get a refund check, I will consider this resolved Until then I will follow through with the agreed plan of action.Best Wishes,***
I am rejecting this response because:The owner of Evolution had originally agreed that we could call him when we were shipping back the cat food and that he would give us his company’s UPS discount code (which he claimed would save us around 40%). Both my husband and I have left him multiple texts and voicemails for the last few weeks and he has failed to return our calls or make good on his promise. We mailed back the 40 pound bag of cat food today to his preferred carrier, UPS, without his code. It cost us a whopping $74.29, but we know the only way to move forward on this is to mail it back. Since Evolution has not followed through on their promises, forcing us to pay full price for this return shipping, we are now asking that they refund us both on the shipping cost AND the original price of the food, totaling $171.29. This has been a two-month long ordeal and we need this resolved ASAP.The tracking info for this shipment is: Tracking N[redacted]Shipment ID: [redacted]Expected delivery date... Wednesday, November 8, 2017 End of Day
Our Evolution Company Office Manager first responded to Ms. [redacted] on Oct. 10th and explained to her that if she would return the food, she would get a full refund minus our original shipping fee. This is the refund policy that is stated on our website. To reiterate, we will...
fully reimburse Ms. [redacted] for the food she ordered minus our original shipping once the food is returned. This policy that we have followed since we started our business 28 plus years ago. We contacted Ms. [redacted] again today Oct. 20th, 2017 by phone, and urged her to send the food back so that we could send her a check or refund her credit card.We hope that this issue will be resolved quickly. Thank you for your time and consideration. Lynn