Ev's Cabinet Shop Reviews (8)
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Ev's Cabinet Shop Rating
Address: 5446 Old State Route 21, Imperial, Missouri, United States, 63052-2904
Monday:
08:00 AM - 04:30 PM
Tuesday:
08:00 AM - 04:30 PM
Wednesday:
08:00 AM - 04:30 PM
Thursday:
08:00 AM - 04:30 PM
Friday:
08:00 AM - 04:30 PM
Saturday:
Sunday:
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If I could give 0 starts I would. We purchased a new home and Ev’s painted and installed the cabinets. After a short period of time the white cabinets turned yellow. Luckily our builder required all contractors to provide a 1 year warranty. Ev’s came out to sand and repaint the cabinets. We had to remove all of our belongings from the cabinets and go without a kitchen for a week. After being told they would plastic off the kitchen to do the job I got home to find they only cover the kitchen floor and cabinets. I put up plastic the best I could to separate the kitchen from the rest of our open floor plan. After sanding the house was covered in dust 1/8” thick. After cleaning all of the dust I was hoping the mess was over. I got home the next day to find paint overspray on everything. My bark brown hardwoods on my entire first floor were white. The paint fumes were so bad we had to get a hotel for the night. After over 6 hours of cleaning to remove the overspray I still have white paint in the grain of my hardwood. They left the door handles in the cabinets, so they have paint on them as well. The cabinet doors still have lines from the electric sander, which look horrible. I contacted the office manager. About some sort of reimbursement for the hotel stays and ruining my hardwoods. They’re response was. “We told you it would be messy, and we already covered paint and labor on our own dollar.” The workers that came to the house were super nice but dealing with the people in the office is a joke. My beautiful hardwoods now look horrible thanks to them.
I do not recommend dealing with EV’s Cabinets, for the mere reason that their customer service is horrible and the owner *** is completely hands-off once he has made the sale. Their communications will become nearly non-existent, should you have problem. The installers will claim they have 8-years experience, but multiple errors suggest otherwise. I will give them credit where credit is due, the materials and craftsmanship of the cabinets are excellent. Our problems started with the install. While some issues have been corrected, the overall experience has been poor and delayed our project at least a month. 1) Two cabinets were installed with incorrect sizes and configuration as promised by *** (resolved). 2) Spacers were either not pre-drilled or they were overtightened to split the wood (resolved). 3) Seams are not aligned; installer said there is nothing he can do to fix it since the screws will slide back into position. 4) We have a wall space separating a row of top cabinets; one row of cabinets were 2 inches higher than the other side — distance to the counter is important because a backsplash will be installed across (resolved). 5) Bottom cabinets were not level (resolved). 6) At least 5 doors were warped (resolved). 7) Top cabinets at microwave are not level by 1/2 inch causing install issues with microwave (not resolved). 8) Top cabinets and bottom cabinets at refrigerator are not plumb; *** claims this is normal and he blames our counter vendor. I consulted two counter installers and two builders to confirm, and the consistent response is that they should be align the same as when next to a microwave and oven. *** refuses to address, I even offered to pay to have a spacer made to mitigate the issue. The top cabinets are 1/2”-3/4” out of alignment. No response (not resolved). 9) Some of the easy-close hardware was not locking to hold drawer into place. When asked how to reset/reseat, I have received no response. 10) The installers have no idea how to find a stud. They drilled at least 20 unnecessary holes in the wall looking for a stud, when they could have looked up at the cold air return or receptacles to instantly find 1-3 studs and measure out 16”. The danger is that they had no regard to electrical wires in the wall. 11) The installers moved our furniture on our deck to trim cabinets. They left a huge mess, without even offering to clean it up. When I addressed it, he said “We are not a cleaning service. We don’t carry a broom.” Not only an unprofessional response, but I have a broom he could have used. 12) The installers used a 2” door lock bit to cut out a hole for the microwave receptacle. Usually these are cut to accommodate a rectangle receptacle extension. A round hole is a safety issue and needs to be corrected (not resolved). 13) The installers are careless with handling of cabinets and their tools. We had one drawer fixed because it had a dent, and they created a bigger scratch while transporting the corrected drawer. He sanded it out, but now there is a dull spot on the cabinet. They also dinged cabinets with their tools (two spots unresolved). 14) Installers damaged wall moving cabinets to install location (not resolved). The bottom line here falls on poor communications, unprofessional behavior, and more excuses or blame on others than ensuring all issues are resolved. We have not heard from the owner *** once since he took our 50% down check. It would have been nice if he came out to see all the problems or talked with us. If I had known installation was going to cause so many problems, I would have paid a professional to install them. There are just too many issues to recommend EV’s.
We fixed everything we are going to fix and take $1000 off the bill.
I wanted it to be known we are complying by taking off $1000.00. They paid us in full and I am sending a personal check to end this. I have also included the countertop standards that we have always built to. They are now saying they want us to pay for their new countertops. That is not going to happen. We are unsure who they used for countertops but the cabinets were built just as they always have been. We have never had issues that they are claiming before. Therefore we are sending the check today and we will be finished with this. There is nothing more we can do. It seems they will never be satisfied.Thanks,Ev's Cabinet Shop
The originally requested claim is insufficient to correct all the issues previously addressed and a new discovery. The $1000 requested was intended to resolve the oil stain, electrical correction, leveling issues, and time for other professionals. While we thought we could get by with an alternative solution, such as create a spacer between the refrigerator, the issue became more complicated in order to make a proper correction. After further investigation, it was determined that the owner incorrectly took an initial measurement on the lower cabinets next between the oven and the refrigerator. The proper correction involves a new counter to be cut, and a possibility for some tiles to be replaced upon damage while removing the existing granite counter. We believe this cost should be covered by EV’s because it was his measurement and construction of cabinets which a countertop template is created. Ideally, we would like EV’s to also expand the cookie sheet cabinet to fill the space required to make the bottom cabinets plumb with the top. When measuring the old cabinet to the new, we noticed the new cabinet is skinnier. The attached photo also shows additional evidence that the new cabinets are shorter than the original. As you will see in the photo the water line trim piece and base board does not meet the new cabinets. While it may be slightly difficult to see in the second photo, you will also see original grout lines near where the old counter was. I can send a closeup if necessary. The cabinet is the end cabinet on the bottom right. I have also attached quotes for the necessary repairs. The additional cost is $1850. There is a possibility the counter can be removed without tile damage. If is damaged, there is an additional $200 expense for repair. Respectfully
In response to the letter we received from December 17th. The *** requested $1000.00 be taken off of their bill, we honored that. They are now claiming that was for an oil leak, electrical correction, and leveling issues. First off we apologized for the oil leak and told them we would be happy to take care of that from the get go. Electrical issues there absolutely were none, and that aspect of the job has nothing to do with us. We do not touch plumbing or electrical issues. And lastly the leveling issues, the issues they seem to have with the leveling again has nothing to do with us, our installers leveled the sink cabinet with no issues during first initial install, and after the fact they found an issue. We don't know if it was the customer or the granite people but someone used shems and made the cabinet unlevel. It was not our fault but we gladly fixed the issue.As far as the cabinets no they were not measured wrong. We sent the layout and contract to the *** stating everything was correct. The owner went over everything with them. We will not be sending any additional funds to them. We built the cabinets to match what they wanted and ordered and then signed off for. We build the cabinets the same way every time. There was nothing different done to their job that we do not do for every job. We are sorry if they feel our cabinets are not an exact match to the ones they had before, both sets of cabinets are from two different companies. Every granite/stone company we deal with template and build the counter tops to match and fit the cabinets. We have done our part and are done with this job.We have done what they asked and fixed everything that we said we would. As mentioned before it seems as though they will never be satisfied. We are finished with this job. Thanks,Ev's Cabinet Shop
In response to the most recent response from EV’s, their response is
unacceptable and they are correct that we are not satisfied. The
original request for $1000 was to cover time and materials for issues
that were incorrect and addressed in the initial complaint. In some
instances, the project was too far along to correct properly, so
additional time had to go into tiling and remounting of appliances to
hide the 1/4 to 1/2 inch offset. To the keen eye, they are still
noticeable.
For the leveling, there are some cabinets that are still out of level.
The sink cabinet was significantly off and originally not manufactured
to the correct specifications. A replacement was provided but still not
level. Upon correction it was determined that the installers set screws
on the back wall that took it out of level. This issue is resolved.
No one made any adjustments other than the installers.
For the electrical issue, the installers made a round hole for a
rectangle receptacle that was drilled at least 1 inch too far to the
right. This caused additional unnecessary work and materials in order to
correct the issue and pass a home inspection. The original $1000 help
to pay for this correction.
We consider the previous issues compensated, however we underestimated
the cost to correct the gap between the cabinets and the refrigerator.
We will not be satisfied until this final issue is resolved. First, the
owner did make an incorrect measurement. The edge of the upper
cabinets needs to be plumb with the lower. The large gap poses a
serious safety hazard. Any combination or papers, food, or liquids have a
high risk of falling between the cabinets and the refrigerator.
Unnoticed items that fall within this space may be susceptible to fire
ignition when coming in contact the hot components and fan motors
underneath the refrigerator. To correct this problem, we are required
to order a new countertop. The countertop measurement was based on the
lower cabinet templates. If Ev’s took a proper measurement, the
counters would have been correct. However, an extended countertop will
still not address the gap under the counter. This can be resolved by a
wider cabinet or we would be satisfied with a spacer on the end.
For EV’s to say that we should have verified the measurements is
absurd. There is a reasonable expectation that the cabinet professional
would know how to make a proper measurement. To expect the consumer
double check measurements is not reasonable.
There are multiple points that should be noted.
1. The original plans were incorrect. On two separate occasions we
specifically described our vision layout. We also had samples from
other designers, which EV’s refused to accept. The owner insisted he
make his own design and take his own measurements. His initial plans
had too many cabinets which had me concerned. In the original design,
some cabinets would have been so small they would have had little
functionality.
2. The cabinets are custom made, so size is determined by his measurements.
3. The upper cabinets edge should be plumb with the lower cabinets.
4. According to *** contract it shows both the upper cabinets and
lower cabinets measure at 45 inches. As they are today, the top
cabinets are 45 inches and the lower are 44 inches. But *** would not
know that because he never made a single effort to come over and address
the concern. He only sends his two installers, which demonstrate little
experience.
The bottom line is that we underestimated the cost to correct previously
mentioned issues and account for this gap issue that could result in a
fire hazard. We were not fully aware if this issue until the project
was nearly complete and appliances were positioned back to the proper
location. The owner *** has made no effort to inspect the quality of
the install or even look at the issues we’ve experienced. He has
refused to communicate with us. Because the issue poses a serious
safety hazard, we are moving forward with this correction. Because the
products do not meet the specifications of his own contract, we believe
he should be solely responsible for the cost of the correction which is
indicated in the quotes we provided from ***.
We got cabinets from Ev’s 10 mouths ago. Soonest we moved in the house paint on cabinets start peeing of. I called Ev’s, they send guy over to check. He admitted there is problem with paint. He told us that happen before and they repainted cabinets. He said they are slow and they will fix the ploblem. Since then I got nothing but headache, I called them so many times, e-mail them. Girl in the office is so rude and finally she told me they are not going to fix anything because demage on the kitchen is from the watter coming in touch with paint.We also paid for maple wood, but we got plywood instead. Today I realized I can’t make any progres with them. They are the worst business out there and my only way to resolve this problem go on the court with them.
Customer stated the problem began in March of 2018, we were not informed until last month September. I then scheduled an appointment for our guys to come out an look at the issue. I was informed that our guys said they would talk with the boss and figure out if there is something that could be done. He informed her it may be a while. When they came to the decision that the problems she was having are due to water damage or wear and tear of living there it was decided we do not fix those types of issues. I have attached the pictures and circled and stated the problems. I then tried to explain to her the issues and why we do not fix them, she began yelling and cussing. I asked her to calm down and told her I do understand her frustrations. She then proceeded to call me a *** and hung up on me. I informed my boss of our conversation, he told me he would contact our expert to have him go out there and see what the issue was. If it is something that we can fix we will, if it is something the customer has done and can not be fixed then we will be right back to square one. As a resolution we have contacted our finish expert from out of state to come in next week to go and examine the issues. I just got word this morning of the time and date this gentleman will be in. I will reach out to the customer today to inform her that she will need to make her schedule available next Thursday October 25th between 8-12 for this gentleman is from out of town and it can not be rescheduled.Thanks,***Office Manager
I submitted my complaints already. After I contacted you Evs shop send me a email. They told me someone will come and check cabinets. And they did, They took two doors from the kitchen and took it for testing. They also told me they will call me next week or so. Its been almost 3 weeks. I try to call but looks like by number is blocked. I emailed them and ask for updates but answer I got was everything but updates.I just wanna know what is going on.
As I told her last week on the phone (no her number is not blocked) I have been in contact with her. The expert is from Kansas City and he had to come from out of town to take care of this. He just called yesterday afternoon and let us know that he will be in next week. I planned on emailing her today.
Thanks
Everything is fine now the business stated they will come and pick up the cabinets and repaint them.
We have been reaching out to this customer since February to try and resolve this with him. We tried to schedule a time for service several times. At one point, he said we are no longer a priority for him and he'll call us when he's available. He called the morning of the solar eclipse, Aug 21st,...
and told us to come out. We'd already had a job scheduled for that morning. We did schedule him for service the week of 9/5. We sent a crew over and he asked if the owner came with them. The owner doesn't generally visit job sites unless necessary (and the touch ups requested were relatively minor). He proceeded to tell our installation team get off his property, he used vulgar language (get the f off his property) then he got into his truck and left. The owner was actually on his way to the site to check on the customer and the job, so he showed up just a couple minutes after the customer left. Mr. [redacted] didn't answer the phone when we called. We kept calling and eventually he got back to us and asked us to come back that same day. He said he was home in the afternoon and we sent our installation team and owner back to Mr. [redacted]'s house. [redacted], our owner, offered again to perform the touchups or give Mr. [redacted] a full refund if we could remove the cabinets. At this point, the customer pulled a gun on our employees. [redacted] called the police to the residence and we filed a report about the incident. We haven't returned to Mr. [redacted]'s house. Shortly thereafter, we received the registered letter he sent with photos. He's not been easy to work with and we've reached out multiple times to get this issue resolved. Nothing we've offered, including to return and do the work or refund him, has been good enough for this customer. At this point, we're not willing to go back out to satisfy this customer because of the danger he poses to our employees, many of whom are fathers to young children.
Cabinets on brand new home were chipping stain after only 2-3 years. Contacted them and they told me they had a faulty stain and went to court with the stain company. Said they would fix the problem but haven't been able to do that in almost a year and after numerous phone calls and waiting.
I spoke with her this morning and every time she has called. We are working on it and we will fix it as soon as we can get her in.
We are working to get a set date. As soon as one is available we will get you scheduled. We are sorry for the inconvenience. We have every intention of fixing your cabinets. We are sorry for the delay. Thank you for your patience.
Complaint: ***
I am rejecting this response because: The problem is there is never a time to fit me in. I have been waiting over 10 months for them to find a time. I don't care if it's a month or 2 away. All I ask is a set date that I know my cabinets will be fixed.
Sincerely
Great quality wood cabinets and all of the installation guys were top notch and super polite and courteous. Very reasonably priced.
We appreciate your business! We are so happy to hear about your experience. Thank you!
have product and workmanship issues with the cabinets manufactured and installed by Ev's Cabinet Shop. Have been unable to get any response from management of Ev's Cabinet Shop. Have been trying to do so for nine months.
Issues include paint falling off a door warped a door does not match in color screws for hardware screwed to deep and protruding thru. These are only some of the issues. Have sent a registered letter with pictures and still no contact from management
We have been reaching out to this customer since February to try and resolve this with him. We tried to schedule a time for service several times. At one point, he said we are no longer a priority for him and he'll call us when he's available. He called the morning of the solar eclipse, Aug 21st, and told us to come out. We'd already had a job scheduled for that morning. We did schedule him for service the week of 9/5. We sent a crew over and he asked if the owner came with them. The owner doesn't generally visit job sites unless necessary (and the touch ups requested were relatively minor). He proceeded to tell our installation team get off his property, he used vulgar language (get the f off his property) then he got into his truck and left. The owner was actually on his way to the site to check on the customer and the job, so he showed up just a couple minutes after the customer left. Mr. didn't answer the phone when we called. We kept calling and eventually he got back to us and asked us to come back that same day. He said he was home in the afternoon and we sent our installation team and owner back to Mr. house. ***, our owner, offered again to perform the touchups or give Mr. a full refund if we could remove the cabinets. At this point, the customer pulled a gun on our employees. *** called the police to the residence and we filed a report about the incident. We haven't returned to Mr. house. Shortly thereafter, we received the registered letter he sent with photos. He's not been easy to work with and we've reached out multiple times to get this issue resolved. Nothing we've offered, including to return and do the work or refund him, has been good enough for this customer. At this point, we're not willing to go back out to satisfy this customer because of the danger he poses to our employees, many of whom are fathers to young children.
I couldn't be any more pleased with my cabinets! I went for a consultation and left with a lot of knowledge about cabinets. They brought things to my attention that I never thought of regarding paint, stain, glaze. They came and measured and started building my cabinets. The installers were great! We had only 1 mishap of a measurement on one of the small cabinets which they immediately corrected and started building that cabinet, I was worried it may not match but its perfect! The quality I am very happy with. My job was not a big job, just an average size kitchen, but I was never treated less important than if I had spent $50,000. I would recommend this shop to anyone!