October 21,
0.0001pt 5.1pt;">*** ***
*** *** *** ** *** ***
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*** ** *** Re: ID *** Yesterday we received your letter dated October We have not been able to locate any of the emails your letter referencesPlease let us know what email address you used so that we can identify and rectify any shortcomings in our systemMy email address is *** Referencing the homeowner complaint, the letter we received from you is the first communication we've received regarding the matterI regret that he did not allow us to take steps to rectify his issue earlier or directly Occasionally gate cards will failWhenever a member informs us of such a problem, we issue a new card and that generally resolves the situationA review of this homeowner's gate access shows recent visits to the pool without any gate card issuesIf the problem reoccurs, he is encouraged to drop by the CCA office between 9:00am and 8:00pm for a replacement card The pool is never closed to members for partiesParties that continue after 8:are rare, but do occasionally happenShould there be a question about access, a homeowner is encouraged to speak directly with one of the staff members on dutyA review of this homeowner's visits show that there were never parties happening on the evenings he was hereIf he was ever denied access by a party goer, we would appreciate knowing the date, so that we can take corrective action with the responsible parties Unfortunately we've had to close the pool for deck repairs times this year, and, due to product warranty issues, will have to close again for another period of 3-daysIn addition, vandalism seriously damaged the housing to one of our underwater light fixtures creating a safety concernIt was necessary to close the area for a few days to facilitate the repair which included fabricating and welding a new framework into placeThe new housing was designed to assure that the same kind of damage could not be duplicatedWe always try to minimize the disruption in services to our users, and sincerely regret the inconveniences that disruptions cause In consideration of the member's difficulties, we have extended his membership to February 28, The member is encouraged to contact the Community Center Director to discuss any further issues, should other problems occur Please let me know if we can be of further assistance
Sincerely, *** ***, CMCA, AMS Assistant General Manager
October 21,
0.0001pt 5.1pt;">*** ***
*** *** *** ** *** ***
*** *** *** *** ***
*** ** *** Re: ID *** Yesterday we received your letter dated October We have not been able to locate any of the emails your letter referencesPlease let us know what email address you used so that we can identify and rectify any shortcomings in our systemMy email address is *** Referencing the homeowner complaint, the letter we received from you is the first communication we've received regarding the matterI regret that he did not allow us to take steps to rectify his issue earlier or directly Occasionally gate cards will failWhenever a member informs us of such a problem, we issue a new card and that generally resolves the situationA review of this homeowner's gate access shows recent visits to the pool without any gate card issuesIf the problem reoccurs, he is encouraged to drop by the CCA office between 9:00am and 8:00pm for a replacement card The pool is never closed to members for partiesParties that continue after 8:are rare, but do occasionally happenShould there be a question about access, a homeowner is encouraged to speak directly with one of the staff members on dutyA review of this homeowner's visits show that there were never parties happening on the evenings he was hereIf he was ever denied access by a party goer, we would appreciate knowing the date, so that we can take corrective action with the responsible parties Unfortunately we've had to close the pool for deck repairs times this year, and, due to product warranty issues, will have to close again for another period of 3-daysIn addition, vandalism seriously damaged the housing to one of our underwater light fixtures creating a safety concernIt was necessary to close the area for a few days to facilitate the repair which included fabricating and welding a new framework into placeThe new housing was designed to assure that the same kind of damage could not be duplicatedWe always try to minimize the disruption in services to our users, and sincerely regret the inconveniences that disruptions cause In consideration of the member's difficulties, we have extended his membership to February 28, The member is encouraged to contact the Community Center Director to discuss any further issues, should other problems occur Please let me know if we can be of further assistance
Sincerely, *** ***, CMCA, AMS Assistant General Manager