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Ewa Pointe Realty

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Ewa Pointe Realty Reviews (1)

Aloha,I am responding to the complaint filed by [redacted] with regard to my not responding to his maintenance concerns. Initially, his email included an [redacted] addressee that was unknown to me and when the emails were deleted by the unknown addressee, they were also deleted from my server. That...

issue was resolved and I took action to correct several broken sprinklers, an improperly operating hose bib and a dryer issue. Additionally, I ordered 2 shower mixer valve cartridges from the manufacturer to correct water drips in 2 bathrooms. The shower valves were back ordered and will arrive on 11/22/16. after valves are received, I will schedule with the [redacted]'s to replace the cartridges. There were an unusually high amount of maintenance issues for this house due to previous tenants not reporting problems when they occurred.With regard to my discussion with Mr [redacted] two days after the family moved in, I went to the house to meet my landscaper to direct some trimming maintenance and to meet a painter for an estimate to paint the exterior. I rang the door bell, Mr [redacted] answered and was frustrated that the house was "filthy". I advised him that the house was professionally cleaned prior to his taking occupancy and that he took possession without bringing it to my attention. (On the day of occupancy, the [redacted]'s spent about 45 minutes walking through the house with a property condition form, did not bring up any cleanliness issues and then said they had to leave.) I advised Mr [redacted] that I would have the cleaner contact him and did ask if he wanted to cancel the lease. The conversation was escalating and I felt it best to not let it get out of control, so I felt it best not to continue to discuss the issues at the time since it was getting to a "back and forth" scenario.I did my best to accommodate the [redacted]s' move-in needs, even giving them 30 days to pay their security deposit. At no time have I intentionally not tried to address the maintenance issues with the house, nor do I have any animosity against Mr [redacted]. My goal is to ensure they enjoy their new rental house and not have to worry about maintenance issues being addressed.mahalo,Kevin R[redacted]

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Address: 91-1001 Kaimalie St Ste 204B, Ewa Beach, Hawaii, United States, 96706-6250

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