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Ewald Automotive Group

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Reviews Ewald Automotive Group

Ewald Automotive Group Reviews (11)

On December 21, 2017 I went to Ewald Buick in Oconomowoc to test drive a vehicle I was considering purchasing. They did not have the particular vehicle in stock, but I was told if I signed an order and left a deposit they could get it. I initially declined, but 2 salesmen later I signed the order and left a $500 deposit which the check was cashed and cleared the same day. After no correspondence for nearly a week I get a call asking when I wanted to pick the vehicle, I decided I no longer was interested and on 3 separate occassions informed them of this and asked for my deposit. Needless to say after juggling me around I still haven't received my refund a month later. I don't believe it's fair to keep it since they did not provided me with a vehicle nor did I agree to purchase the vehicle. I just want my $500

Review: FACT:On February 10, 2014 2005 F-250 Super Duty XLT was misfiring and would not go over 30MPH. The mileage was 106,000 and these vehicles were built to last this is almost unheard of in Ford trucksCalled Ewald Venus Ford maintenance department and was told to replace the spark plugs to see if that would make a differenceOn February13, 2014 replaced spark plugs and the F-250 was still misfiringOn February 16, 2014 I took it to Auto Zone to see if it was throwing any codes and this time it read ignition coil on number three cylinder then the same night after replacing coil pack I took it back to auto zone and it read a code for O2 sensor bank 1 sensor 1There was still no tail pipe pressure and the smell of raw fuel was chugging and presentOn February 17, 2014 called Ewald Venus Ford back and explained to them the truck was still misfiring and what the code read the mechanic stated that it was probably the catalytic converter that needed to be replaced at this pointOn February 26, 2014 the catalytic converter was ordered and it arrived on March 3, 2014. The converter was put in on March 4, 2014 and the truck was still misfiring and would not go past 30MPH.Ewald Venus Ford was called on March 5, 2014 and I stated that at this point both parties are stumped and should tow the vehicle in for diagnosticsOn March 5, 2014 the truck arrived at Ewald Venus Ford and it was on March 7, 2014 that we received a phone call stating that it was going to cost $1000.00 to even look at the vehicle. They stated it is probably a cam fazer or shot engine but could not be for sure even though it went in for raw fuel and 07M78 customer satisfaction program dispute. They were stumped since the maintenance had all been in great shape! It was an extreme amount of money to just look at the vehicle and this did not entail any repair work at all or to test the fuel injectors.We requested Ewald Venus Ford once they found the issue to call us in to see the problem in person and they agreedOn March 10, 2014 [redacted] form Ewald Venus Ford called and stated that they could not find the issue without researching more extensively and they would call us when they were ready to have us come in to look over their findingsMarch 10, 2014 @9:17am called [redacted] and spoke with [redacted] (###-###-####)letting making her aware of the problems with the Ford F-250 she took our information and explained a case would also be opened since we are unhappy with the performance and the life of the F-250. [redacted] stated someone would be in touch and her office would also be in touch with Ewald Venus Ford she stated to wait two days and call [redacted] back to see if they would be more willing to help. Sometimes she said all they need is a call from headquarters.On March 11, 2014 I called and was directed to Tom a sales person to explorer our options and I stated we wanted the truck repaired and not another vehicle. I was then told that he would take our information and just see what he could do for us. Since we are in a Ch.13 Bankruptcy he could not help us and told us to speak with [redacted] since he just moved from Florida and did not know much about WI laws and if anyone could help he would be able to. I asked if we could do a payment plan or agreement to keep the vehicle till we paid for the engine I again was directed to [redacted] and told he could help us.On March 12, 2014 [redacted] and [redacted] were called into Ewald by Mechanic and his supervisor present they took us back to see the vehicle in pieces it was torn apart all over the mechanics work area they said they were going to look at the vehicle never did they get permission to tear it apart. He said we did not call you in while we were scoping, but I have a video on my phone that shows scoring of the engines internal parts. I stated we wanted to be present during the procedure and they already agreed. [redacted] stated the engine is shot and it was starved for oil on the top end. We also found metal shavings in the oil as well. We asked what this would cost at this point and were told $8700.00 the actual cost was $8,400.00 but they always leave a cushion for extras. Since this was an extreme amount of money to gather and it was the only vehicle it was a lot to take in. On March 14, 2014 we called and left a message for [redacted] Ewald (###-###-####). We were told that he is out of the office until 03/15/14 but we left a message and told our story that this truck was bought brand new and even the mechanics stated these trucks are built to run this one was in excellent condition and was not misused. Even the Mechanic stated he would like to buy our truck. However I also stated my husband just got out of the hospital and we are in a ch.13 fighting to get ahead once again in life. This is our only vehicle and my husbands dream! [redacted] Ewald stated let me try some different options and check into what he could do not to worry it will get taken care of.March 14, 2014 received a call back from [redacted] Ewald and he stated he was going to check into all our options and would help us with either a payment plan or answers on getting this repaired under customer satisfaction. He stated it would take some time, but we could continue to call and check status daily on how he was to be able to help.March 14, 2014 called Deerborn, MI back to check status and spoke to [redacted] (###-###-####) she stated as far as she could read in her notes that their office fulfilled their obligations and took a formal complaint and they dont know how long a response will take for our misfortune. March 15, 2014 called Ewald Venus Ford at 10:17am to speak with [redacted] Ewald again [redacted] was out and on this day I left three voice mails. Finally [redacted] the receptionist said she would take a hand written message to him when he arrived. During this entire time we have been dealing with Ford in [redacted] and making daily phone calls updating then on what was happening. Ford stated that if the dealer would say that it was due to thDesired Settlement: Repair the vehicle or work with costumers to arrange affordable plan as agreed originally.

Business

Response:

I did speak with the customer and said that I will try to help where possible. At the time of discussion with the customer I was unaware of the costs of the repairs on the truck. Unfortunately the repairs are in excess of $8,000. Our dealership does not lend money for repairs. I had our service manager Lee speak to the customer to discuss the costs and options available. We directed the customer to a loan service that specializes in this area and for what ever reason, was not able to obtain the funds. We can help by offering a parts and labor discount, which was discussed. Due to the situation, we didnt collect any money for the diagnosis on the truck which the customer authorized as we normally would.

We discussed the customers concern with Ford as asked to. Ford's warranty is 3 year / 36,000 miles limited full coverage and 5 year / 60,000 miles on the powertrain. With the truck having over 100,000 miles, their response was that the vehicle was out of warranty and the customers responsibility. If the customer would like to contact Ford further, that is their option.

We are sorry for the inconvenience and the unfortunate costs involved. We only provided the technical diagnosis and the required repairs to fix the truck.

Consumer

Response:

Review: An online reservation and deposit was secured for a car rental with Ewald/Mayfair Rent-A-Car. When I arrived to pick up the car rental, I was required to purchase the Damage Liability insurance and Roadside Assistance. Both protections added to the daily rental cost.

When I refused the protections, I was not allowed to rent the car or cancel the reservation and payment. As a result, I was required to purchase the two protection plans. I had no other options.Desired Settlement: I would have liked to refuse the protections and recieved a refund on the reservation.

Business

Response:

The renter made a non-refundable online reservation thru a third party travel site. This type reservation requires the renter to fully understand the terms and conditions (listed below - section 1) and also the car rental rules and policies (listed below - section 2 & 3). We have agreed to remove the roadside assistance as this is not a requirement and should not have been charged, but the charges for the loss damage waiver remains, in accordance with the policies that the renter agreed to. The renter must acknowledged that they have read and understand these policies, and here is a copy of that acknowledgement:

Review: My husband and I went into Ewald to consider purchasing a vehicle. We had to pay $200 for a possible purchase and decided 2 days later we weren't going to be purchasing a vehicle. My husband talked to our sales rep [redacted] and explained to him why. [redacted] told my husband the $200 that was taken out on March 12, 2015 should be refunded to our account with in 2 weeks. It is now a month later and we have not received our $200 back from Ewald.Desired Settlement: We just want our $200 back that we had taken out of our account on March 12, 2015 refunded back to us. Thank You.

Business

Response:

To Whom It May Concern,

I would like to take a second and apologize for the delay in this refund. It is not our intention to keep an money that is not ours. I reviewed the deal and contacted Ms. [redacted]. She was able to come to the dealership on Saturday the 25th of April. We were able to refund her deposit of $200. We hope there are no further concerns.

Sincerely,

Ewald Chrysler Jeep Dodge

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: When I purchased 2 vehicles (Jeep Compass and Dodge Challenger) from Ewald on 6/12/14, I chose to purchase service agreements for oil changes and routine maintenance for both vehicles. I received 2 service coupon books for the Dodge Challenger instead a service book for each vehicle. When my husband took my Jeep in for it's first oil change on 9/18/14, they did not have a service contract on file and we had to pay for the oil change. We requested Ewald to fix the issue while on-site. We received duplicate service coupon books with the VIN number of the Challenger. I contacted Ewald in November and spoke with a [redacted], and he said that the issue would be fixed. Now today (12/30/14) my Jeep Compass required an oil change and again the issue has not been resolved. I called to speak with a finance manager and left a message.Desired Settlement: I want Ewald to apologize for sending the wrong information to the Service Management company and for wasting my time. I want Ewald to reimburse me for the oil changes and for the time that I've spent troubleshooting the issue on my own to figure out where the problems likely occurred.

Business

Response:

January 5th, 2015

Review: THIS COMPLAINT IS BEING FILED ON BEHALF OF MR. [redacted] BY MR. [redacted].HE PURCHASED A VEHICLE FROM EWALD AROUND NOV. 2013.VEHICLE INVOLVED IN ACCIDENT 1-23-2014,TOTALLED.INSURANCE PAID FINANCE CO. TOTAL BALANCE ON 1-26-2014. PURCHASED ANOTHER TRUCK FROM EWALD ON 1-27-2014.REQUESTED REFUND OF UNUSED PORTION OF WARRANTY AND GAP INSURANCE ON 1-31-2014.[redacted] SEMOROL IN THE FINANCE DEPT. WAS GIVEN EVERY DOCUMENT HE ASKED FOR AND TOLD US MR.[redacted] WOULD RECEIVE A CHECK IN 3 TO 4 WEEKS.ON 3-10-2014 I FOLLOWED UP WITH [redacted] AND HE TOLD ME THAT "SOMEONE IN HIS BUSINESS OFFICE MADE A MISTAKE AND SENT THE CHECK TO CHRYSLER CAPITOL FINANCE CO.ON FEBRUARY 11TH". HE SAID HE WOULD LOOK INTO IT AND CALL ME BACK. I NEVER HEARD FROM [redacted] AGAIN. ON 3-11-2014,14 CALLS AND 3 HOURS WERE INVESTED IN THIS SITUATION. STARTING WITH TRYING TO REACH [redacted],HE IS TOO BUSY, SO PETE INVOLVED HIMSELF. AFTER BRINGING HIM UP TO SPEED,AND WAITING 15 MINUTES, HE CLAIMED HE TALKED TO "[redacted]" AT CHRYSLER CAPITOL AND SHE HAD THE CHECK AND I COULD CALL HER AND CONFIRM THAT IT WAS OUT OF EWALD'S HAND.HE REFUSED TO GIVE ME A LAST NAME,OR EXTENSION,BUT I TRIED ANYWAY.AFTER SPENDING A CONSIDERABLE AMOUNT OF TIME IN CHRYSLER CAPITOL PHONE LOOP,ATTEMPTING TO GAIN INFORMATION ON A CLOSED ACCOUNT,I SPOKE TO "[redacted]".ALL SHE COULD TELL ME IS THAT IN ADDITION TO THE ACCOUNT BEING PAID IN FULL WITH A $93 CREDIT,THERE IS NO RECORD OF A $1879.53 CHECK FROM EWALD,AND SHE DID NOT KNOW "[redacted]".I CALLED PETE BACK, HE GAVE ME TO WENDY. SHE SEEMED TO BE READING FROM A SCRIPT BECAUSE SHE KEPT SAYING OVER AND OVER ABOUT HOW ALL BY LAW ALL REFUND CHECKS GOES TO FINANCE CO. AND THEY COULD TAKE 30 TO 45 DAYS TO FORWARD IT.SHE OFFERED NO EXPLAINATION TO WHAT WE WERE ORIGINALLY TOLD BY [redacted].I ASKED FOR MANAGER OR [redacted].3 CALLS LATER, I SPOKE WITH ASST. G.M [redacted].HE ASKED TO MAKE A CALL AND CALL ME BACK.HE CALLED ME AT 2:49, HE SAID HE NEEDED TO WAIT FOR SOMEONE TO CALL HIM.NEXT DAY IN MEETING,LEFT MSG.THUR OFF,LEFT MSG.FRI MEETING LEFT MSG.DONEDesired Settlement: AS I EXPLAINED TO ANDY [redacted],IS THAT IN THE INTEREST OF CUSTOMER SERVICE AND THE FACT THAT CERTAIN STATEMENTS WERE MADE BY A REPRESENTATIVE OF HIS COMPANY,A CHECK FROM EWALD SHOULD BE ISSUED TO MR.[redacted],WITHOUT DELAY,IN THE AMOUNT OF $1879.53.AND SINCE EWALD HAS A DAY-TO-DAY RELATIONSHIP WITH CHRYSLER CAPITOL,GET THE MONEY BACK FROM THEM.IF THE CHECK MAILED ON 2-11-2014,WERE SENT TO ITS PROPER DESTINATION, MR. [redacted] COULD HAVE AVOIDED CONSIDERABLE INTEREST CHARGES ON OTHER DEBTS

Business

Response:

March 22, 2014

RE: Revdex.com Complaint #[redacted]

To Whom it may Concern,

In regards to Mr. [redacted]’s concerns on the RevDex.com Complaint #[redacted] we are pleased to advise that the concern is

resolved. Mr. [redacted] acted on

behalf of Mr. [redacted] and it was explained the refund due to Mr. [redacted] was

inadvertently sent to Chrysler Capital causing a delay in turnaround. We contacted Chrysler Capital and the refund

was processed and sent directly to Mr. [redacted] via Federal Express. The tracking number for Fed Ex was [redacted], and according to our records

as of the date of our response the package has been received by Mr.

[redacted]. We sincerely apologize for any

confusion on the status of the refund and wish to thank Mr. [redacted] and Mr.

[redacted] for their patience in the matter.

Sincerely,

Consumer

Response:

Review: Brought car in for a simple oil change and tire rotation--90mins later was told my car was ready--noticed the tires had not been rotated--when I contacted Ewald employee about the problem he accused me of lying and told me two people had witnessed tire rotation--(and the paperwork they gave me tells me it has been rotated but even using their own paperwork it is obvious tires have not been rotated)--I could tell by how aggressive they treated me that they were hiding the fact they had not performed the work.Manager Brett Ewald told me that they took my coupon and did the service and that he can not prove if tires are rotated or not- so what else do I want? I have their own paperwork which proves they did not rotate tires. He has not been a consumer/customer in quite some time if this is his position and I think the public should be notified of these fraudulent business practices.Desired Settlement: explanation and apology from this business. I will also be contacting the television stations with info about this.

Business

Response:

Revdex.com Complaint Department,

Mr. [redacted] used our service department on 03/18/2015 to service his 2002 Mercury Sable. We provided him with a Free Lube, Oil, and Filter change. The service also included a free tire rotation, which we did. In addition to, we did a free inspection on his car to let him know some things that his vehicle was in need of, which he declined at his visit.

As soon as I was aware the Mr. [redacted] was not happy with his visit I tried to contact him. He sent in a complaint through our dealership email system. I tried to call first, but his cell phone was disconnected. Then, I sent an email to figure out what we could do to rectify the situation. I apologized and even offered to rotate his tires again at no charge. The last email I sent him was on Sunday, March 22nd, 2015 and he did not respond to it.

Please see the attached repair order for verification that the service was completed. I also attached the email thread between us so you can see that we made every attempt to make sure he was happy. We even offered to take him on another test drive.

Ewald Chevrolet Buick, LLC.

###-###-####

Business

Response:

Mr. [redacted],

After reviewing your response, I am once again sorry for the way you feel about your most recent service visit. Would there be a way you could swing the car by Ewald Chevrolet so I could see the markings you are referencing? At that point, I would be more than glad to rotate your tires for free. I will have you on your way in less than 30 minutes unless you want a free wash and vacuum too. If that is the case it may take an hour to complete. I hope this resolves all of your concerns.

Have a great afternoon,

Consumer

Response:

Review: Purchased a truck from ewald Venus ford. Picked it up in the afternoon and drove it home to wash and clean it. My wife dropped off he mother and the radio started to malfunction (truck had less then 30 miles on it and only had it 3 hours). Tag on the vehicle stated everything was in proper working order. I took the vehicle in for service to have it repaired and they stated they would put a used radio in it for $210.00. I do not find this acceptable.Desired Settlement: Replacement/fixing the radio at no change.

Business

Response:

In regards to the radio, the dealership had already agreed to replace the radio at no cost to the customer before this concern was relayed to us. Parts were ordered and arrangements were discussed for the repair with the used vehicle manager.

Review: I purchased a 2013 Dodge Challenger on May 10,2013. Upon receiving the vehicle I noted the front license plate holder was bolted to the front of the vehicle. These vehicles do not come with a front bumper bracket attached as I purchased a 2010 Dodge Challenger in 2010 and kept the plate holder in the trunk of the vehicle the entire time I owned the vehicle. I asked for this item to be removed from the vehicle and when it was removed I was left with 4 very large holes in the front bumper. This was NOT authorized by myself and I was not asked if I wanted the plate put on the vehicle. Had I been asked I would have said, "Absolutely NOT."

I do realize that per Wisconsin law I - the owner/driver - am to display the front license plate that I am provided by the DMV of Wisconsin per Wisconsin Statute 341.15 - Display of Registration Plates. It no where in the statute states that the car dealership is required to mount the front bracket holder to the new vehicles bumpers as I was told by the "delivery person" after she went and asked the manager. The manager has stated that the dealership is required to put the bracket on and when I asked to see the document stating they are required to do this, the manager has now refused to come and talk to me. Twice this has happened and I have not been able to talk to manager or get any resolution.

I have contacted numerous dealerships and every one of the dealerships have stated that they do NOT put the plate holder bracket on the front of a vehicle unless they are asked to do it by the purchaser OR it automatically comes with the bracket mounted by manufacturer as there is a special place on the bumper as there is no place on a Dodge Challenger front bumper for a license plate.Desired Settlement: I want the front bumper either replaced or repaired to my satisfaction.

Business

Response:

Dear Revdex.com,

I am receipt of Complaint # [redacted].

I am sorry that the customer is upset that a front license

plate bracket was attached to the vehicle.

She is correct that the vehicle does not come with the bracket

attached. This is due in part that

various states having different laws regarding front license plates. The manufacturers simply place them in the

trunk and the dealership is then expected to attach it as part of a routine

Prep Delivery Inspection.

It has been our long standing policy to attach the front

bracket when preparing the vehicle for our lot and customers. Occasionally we do receive a request not to

install and we typically ask for this in writing to prevent exposure for not

properly equipping the vehicle for the front license plate. No such request was received. As indicated in Ms. [redacted]’s complaint she

discovered it at the time of delivery and no such request was reduced to

writing in advance.

All the dealerships in our marketplace routinely attach the

license brackets and typically display their advertising plates for their

dealerships.

Wisconsin Law

doesn’t actually say that the plates need to be displayed it states they must

be attached. They even imply that it should be with a

bracket. http://www.dot.wisconsin.gov/drivers/plateguide/related/validation.htm

State law* requires that when Wisconsin

Department Of Transportation issues two license plates, both plates must be attached

to the vehicle, one on the front and one on the rear. The plates must be

maintained in a legible condition and displayed so that they can be seen and

read. License plate brackets that

cover any part of the readable message on a license plate are illegal.

* Statutory

reference section 341.15, WI Statutes. Violation is subject to enforcement action

and a fine up to $200.

Since it is apparent that we were simply doing what has

been our policy and in a fashion that complies with state law we ask that this

complaint be removed.

Sincerely,

Business

Response:

Dear Revdex.com,

We must ask that this matter be closed. As a normal course of business for 50 years we have attached a front license plate bracket to our vehicles offered for sale. I could send documentation showing that Chrysler, Dodge, Jeep and Ram automatically place a front license plate bracket in every vehicle shipped to Wisconsin. In each bracket package are the screws and bolts along with installation instruction. I believe this complaint has 'no possible way to make the customer happy' dhort of replacing the bumper which I am unwilling to do. It is a normal way we have and will continue to do business so long as Wisconsin law requires two plates to be diplayed.

GM Ewald Auto

Consumer

Response:

You DO NOT want to purchase a vehicle from Ewald Automotive Group in Oconomowoc! I purchased a used 2010 Chrysler Town and Country minivan from them, and within 2 weeks, the tire stem blew off when I was filling it with air! This was a Saturday afternoon, so I called the dealer. Nobody answered for a long time, and then someone from the service department answered. They told me to tow the vehicle to their location in Mayville or somewhere near there. I did, but Ewald then refused to pay for the tire repair and/or tow even though they told me they would handle everything! They were very rude, condescending an lied about everything. Seven months later, I still haven't gotten my tire fixed (it needed the pressure sensor but the tow company didn't have that when they fixed my tire!) and I paid like $350 dollars or so for something that should have been covered. They lost out in potential sales of 5 or more new vehicles for my new business and I tell everyone not to purchase vehicles from them due to my experience. On top of it, I never received my title from time even though I had to pay for it and they refuse to get my title for me.

Review: I took my son's van to Ewalds on January 17. It had a hard start when cold, so it was dropped off Friday night to be looked at Saturday. they checked it out and said it needed a Idle air control and would not be [redacted]e until Monday. Monday came and I called to check on the van. I was told that that didn't take care of the problem but now it needed a Power train control module. I was not told how long the repair would take. I called on Tuesday to see if it was [redacted]e and was told that the part had to be ordered and would take a couple of days.

I called again on Thursday and the part was not there, I was told probably Friday. Friday I spoke with the Service advisor [redacted] again and he said the part was here and it would be available to pickup after 4:00 Friday. I went down with my son to pick it up and was told by another service advisor [redacted] Russell that it was not [redacted]e, something else was wrong. I was very upset because they had it almost a week, a Dodge at a Dodge dealership and could not fix the problem on a 1996 Dodge van. I told [redacted] that [redacted] said it would be [redacted]e today at 4:00. He chuckled a little and said the [redacted] got off at 4:00. [redacted] arranged for my son to get a loaner car, otherwise he would have to walk to work. It had been quite a hardship only having one vehicle. On Monday I called to check on the van and was told that it would be [redacted]e and that it needed a coolant temperature sensor. I said that I didn't want to pay for any unnecessary repairs only what fixed the vehicle. In my opinion the first two parts replaced were not necessary and finally the third the sensor took care of the cold starting problem. I was very upset when my son picked it up and used my credit card to find that I was charged for all the parts when the last part is what took care of the problem. During this time I always had to call in and check on the van, no phone calls from the service department. I after looked at the bill, at home when my son arrived, I couldn't believe it. I left a message for the service [redacted] and also then sent an email. He responded but I am not satisfield. with his response. I feel taken advantage of because we needed the van and I feel that I was charged for two parts I didn't need.Desired Settlement: Ewald ran a coupon, about a week after my van was worked on, giving a $100 repair credit on older vehicles. I had asked the service [redacted] to at least honor the coupon. He refused. Based on my experience at Ewalds I thought that they would at least do that as a goodwill gesture. I would like to be given credit on the two parts which did not take care of the problem, and only have to pay for the diagsostics and price of the coolant temperature sensor. Please help me.

Business

Response:

Mr. [redacted] has been contacted by our service [redacted]) and is satisfied with the $100. check we are sending to him on 3/11/2014.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

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Description: Auto Dealers - New Cars, Auto Dealers - Used Cars, Auto Parts & Supplies - New, Auto Body Repair & Painting, Auto Renting & Leasing, Auto Repair & Service, Transmissions - Automobile, Auto Repair - Windshield, Glass Shops, Auto Services, Auto Repair & Service - Diesel, Auto Accessories, Auto - Fleet Service, Financing, New Car Dealers (NAICS: 441110)

Address: 9999 Niblick Dr, Roseville, California, United States, 95678-7015

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