Ewald Chevrolet Buick

Revdex.com:It took
days to get my keys glad it wasn't a transmission unacceptable
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

[redacted] was at our dealership yesterday, it took a bit to reach him but finally success! [redacted] was able to have his key programmed with no cost. We look forward to seeing [redacted] in the future and we are sorry for any inconvenience that may have occurred.

I had a quote for two tires from another business [redacted] and called Ewald Friday 11/11/13 and asked if they price match tire quotes? They said yes. I gave them my information; two Michelin Pilot 225/50R17 93v for $411 with mounting, disposal and tax included. They said yes they can and I made an appt for 1PM 11/11/13. I was in the waiting room for five minutes, the service tech approached me and said they made a mistake and the tires they quoted me was not the michelin Pilots, and it would cost me $20 a tire more. I said that this was their mistake and they still need to honor their quote. He went to talk to his manager and the decision was, they would not honor their original quote for $411. So, they baited me by quoting me a price, and once I was there in person, changed their position and for $40 dollors lost my business for life and sharing their unscrupulaous practices with everyone I know and the Revdex.com.

Review: In July of 2012, [redacted] of Oconomowoc replaced my mass air flow sensor and repaired my car for a leaking head gasket. Upon returning the car, the A/C was not working, and the car had to go back multiple times, which there is record of. Including, the check engine turning on, etc. They told me they fixed it. Then the car would be turned off, no keys in and the blower would turn on by itself. I called but they said that would not be related. The strange electrical problems of things turning on for no reason, and my power being drained in the car continued. No garages have completed any work on the vehicle since, with the exception of brakes. In September of 2013 now, my transmission stopped working. I took it to a transmission shop who told me there was an error sign across the mileage reader, four scanners would not communicate with the cars computer, and that the ground wire is burning hot which is should not be. After days of trying different scanners, and consulting other mechanics, they evaluated the wiring of the car. It was found that the wire to the mass air flow sensor had been previously cut, and a completely new wire was grounded. The mechanic told me that it was a botched job and that is not what should be done, and that any one who works on GM cars would tell me that. He said that with a wire open like that it sends the current back which causes a variety of other electrical problems. This would have cause my ECU to not properly function, and caused the transmission to get too much power. This would be why there is a sludgy black and a burnt smell in the transmission. I called [redacted] to tell them about the botched wiring job and they told me that they wouldn't have done a botched wire job and that my car must have been sabotaged.Desired Settlement: I want my botched wiring problem to be repaired, as at the time I did have a warranty for this issue. I also feel they should repair any other electrical problems which happened as a result of an open wire, such as the ECU or computer which may be bad, and the fried transmission.

Business

Response:

From: [redacted]

Sent: Friday, September 27, 2013 12:34 PM

To: [redacted]

Cc: [redacted]

Subject: RE: Follow up