Ewald's Hartford Ford, LLC

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We apologize about any confusion in this matter Shortly after Tori took delivery of her sport trac she had a few issues We offered to take care of any issues at no charge and at Tori's convenience It was offered to her on multiple occasions which she never showed up to have to the car looked at other than the first time, which I believe we were not able to duplicate her concern or if we did, we couldn't fix it at the time and asked her to come back to have the repairs performed this is when all she wanted to do was return to car we told here on multiple occasions that we would happily fix the car for free and give her a loaner at no charge, but she never answered or showed up to have the car fixed when she was told that we would be more than happy to look at and fix the car at no charge that is when she stopped returning our calls she attempted to reach out to me (Jay ***) and I attempted to reach back out to her to discuss the matter Tori and I missed each other a couple of times and she spoke with my [redacted] about getting together with me to discuss the matter in person The time that he and her set up came and went and I called her with no return phone call to see what may have happened I know she said the same thing, so I didn't know if there was a miscommunication, with her and my [redacted] as to when we were supposed to meet so when we stopped hearing from her, I was a bit concerned that we may have had an unresolved issue some time passed and I called her once again with no response then we see a Revdex.com complaintand here we are a few weeks ago we get a call from our credit card processing department at the bank about Tori disputing her down payment on the car and that we were not going to be paid the down payment she put on the car I wouldn't think you can dispute a down payment on a car that you are responsible for if you are disgruntled I get that she is frustrated, but in the state of Wisconsin, you cant just return a car if you are not happy some dealers may have left her high and dry on the repairs, however we have been in business since and have not built a long standing reputation in the community by not taking care of people like Tori when they have a problem she didn't hear what she wanted to hear and then wrote off the effort of us having a good and cost free solution to her problem I would have really liked to help her out with this issue at any time, but when she found out she could not return the car, she shut down I am not sure why someone would turn down getting an issue on a used vehicle fixed at no charge???

In speaking with Michael I have agreed to reimburse him for the charges he incurred of $for goodwill purposes [redacted] is working on attaining a copy of the invoice and sending it me, once this is received I will have the check issued

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Good morning ***,I wanted to let you know that I still have not heard from Ewald Hartford FordThey still have not done anything to resolve my issue either.Thank you,*** ***

In speaking with Michael I have agreed to reimburse him for the charges he incurred of $for goodwill purposes. *** is working on attaining a copy of the invoice and sending it me, once this is received I will have the check issued

I wish that *** would have reached out to the dealership before he made all of his repeated posts on
social media and the internet. instead of calling first he sat behind his keyboard as a keyboard warrior and complained. I am not sure if he does not like conflict or what. what he was asking for was not really a big deal in the grand scheme of things. but the damage had already been done before he even called to discuss. if he would have handled himself differently, I am sure we could have resolved his minor issue. but at what point should I make this minor thing right???? if I did make this right, I am sure he would not be willing to all of the repeated posts that he put up about us being a terrible dealer and not taking care of people. we have been in business since 1964, that is not by accident and it has not lasted this long by NOT taking care of people. if you look at our online reputation, it is amongst the highest of most of our competitors and amongst the highest in southeastern Wisconsin. I am sorry that he feels the way he does about us and his buying experience. and if it makes him happy for us to replace the air-filter and the wiper blades on the car, I would gladly send him those items!

We apologize about any confusion in this matter. Shortly after Tori took delivery of her sport trac she had a few issues. We offered to take care of any issues at no charge and at Tori's convenience It was offered to her on multiple occasions which she never showed up to
have to the car looked at other than the first time, which I believe we were not able to duplicate her concern or if we did, we couldn't fix it at the time and asked her to come back to have the repairs performed. this is when all she wanted to do was return to car. we told here on multiple occasions that we would happily fix the car for free and give her a loaner at no charge, but she never answered or showed up to have the car fixed. when she was told that we would be more than happy to look at and fix the car at no charge that is when she stopped returning our calls. she attempted to reach out to me (Jay ***) and I attempted to reach back out to her to discuss the matter. Tori and I missed each other a couple of times and she spoke with my *** *** *** about getting together with me to discuss the matter in person. The time that he and her set up came and went and I called her with no return phone call to see what may have happened. I know she said the same thing, so I didn't know if there was a miscommunication, with her and my *** *** *** as to when we were supposed to meet. so when we stopped hearing from her, I was a bit concerned that we may have had an unresolved issue. some time passed and I called her once again with no response. then we see a Revdex.com complaintand here we are. a few weeks ago we get a call from our credit card processing department at the bank about Tori disputing her down payment on the car and that we were not going to be paid the down payment she put on the car. I wouldn't think you can dispute a down payment on a car that you are responsible for if you are disgruntled. I get that she is frustrated, but in the state of Wisconsin, you cant just return a car if you are not happy. some dealers may have left her high and dry on the repairs, however we have been in business since and have not built a long standing reputation in the community by not taking care of people like Tori when they have a problem. she didn't hear what she wanted to hear and then wrote off the effort of us having a good and cost free solution to her problem. I would have really liked to help her out with this issue at any time, but when she found out she could not return the car, she shut down. I am not sure why someone would turn down getting an issue on a used vehicle fixed at no charge???