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Ewald's Venus Ford

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Reviews Ewald's Venus Ford

Ewald's Venus Ford Reviews (13)

We apologize for the inconvenience with this Focus.  [redacted] will be contacting you on Wednesday August 13 to schedule a time to meet at the dealership to discuss the situation with [redacted].  We ask that you would bring the copy of the repair bill that you paid for...

to review at that visit.  We can then collectively discuss the situation.
Thank you

Unfortunately the damage in concern was present at time of our initial repair. We photograph vehicles complete when they come in for repair and estimate for documentation for the customer, the insurance company and our dealership.  Photos attached will show the rear damage present at...

time of receipt.   Here is the timeline of conversation regarding Ms. [redacted]'s repair and concerns.  We are more than happy to correct the damage if another claim is filed with her insurance company or if she chooses to pay for the repairs. 
 
Thank you
[redacted]
[redacted]
Ewald's Venus Ford
 
SEE ATTACHED PHOTO'S AND NOTES FROM AMERICAN FAMILY  (AM/FAM)
 
 
12/5/14- RECEIVED CALL FROM [redacted] REGARDING HAVING HER VEHICLE TOWED IN. WAS TOWED IN AFTER HOURS.
 
12/8/14- TOOK PHOTO'S OF DAMAGE FROM ACCIDENT AND REST OF VEHICLE.  (PHOTO'S SHOW DAMAGE TO REAR COVER THAT NOT RELATED TO       ACCIDENT AND WAS THERE PRIOR TO VEHICLE BEING DROPPED OFF)
 
12/9/14- SUBMITTED ESTIMATE AND ORDERED PARTS. CONTACTED [redacted] AND TOLD HOW LONG VEHICLE WOULD TAKE.
 
12/22/14- [redacted] FROM AM/FAM REINSPECTED VEHICLE WHILE IN SHOP.
 
12/23/14- REPAIRS COMPLETED AND [redacted] PICKED UP VEHICLE
 
12/23/14 7:00 PM- [redacted] CALLED AND SPOKE TO [redacted] IN SERVICE DEPT REGARDING DAMAGE TO REAR COVER.
 
12/24/14- RECEIVED NOTE FROM [redacted] REGARDING [redacted] COMPLAINT FOR REAR BUMPER
 
12/29/14- SPOKE TO [redacted] AND INFORMED HER AM/FAM WOULD HAVE TO REINSPECT THE REAR BUMPER FOR COVERAGE REGARDING BEING RELATED TO LOSS.
 
12/29/14- AM/FAM REINSPECTED THE DAMAGE TO REAR COVER AT HER WORK AND TOLD HER IT WAS NOT RELATED TO ACCIDENT AND WOULD HAVE TO FILE A CLAIM. (SEE ATTACHED NOTE FROM [redacted] @ AM/FAM)

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   I am happy to say they got us into a different vehicle and we are satisfied so I will like to make sure that is part of the complaint.  Thank you!
Regards,
[redacted]

Our dealership works hard to accomplish the vehicle goals from its customers.  However, credit and financing are extended/offered to customers from lenders that we are partnered with.  Final approvals and credit terms are determined by the lender and the individual qualifications of the...

customer. Many times we are successful in trading a customer into another vehicle within a short time frame.   I will look into this individual situation and contact the customer direct to discuss any possibilities. 
Regards,
[redacted]
[redacted]

We are in contact with customer for to discuss a resolve.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is the same answer they gave us.  We have the part and checked with several mechanics and [redacted].  No one has heard of putting two different parts on.  The mechanics also looked at the ball joint and all agree this is the original part and never was replaced.  They also said why would the original part last for 48000 miles and a supposedly new part only last for 7000 miles.  As far as the brakes are concerned, there was never a work order written and supposedly they blew off the brakes 3 times.  But why is it that we took it to our mechanic one time and the problem went away.   So we will consider this closed and like I said we are insulted with this that Ewald makes a common person feel like they know nothing.  Ewald has lost two cars over this and there will be negative word of mouth.  
Regards,
[redacted]

Review: On June 27, 2014, my daughter [redacted] and I met with [redacted] from Ewald Venus Ford on East Layton Avenue. [redacted] was in the market for a newer car in the range of $9,000 - $10,000. [redacted] had shown us a 2008 Ford Focus SES for $12,500. During our conversation with [redacted], he told us that if anything went wrong with the car in the first 6 months, we could bring it back and he would take care of it. [redacted] said this three times. [redacted] decided to purchase the car, in part, on what [redacted] told us. That evening, [redacted] parked the car on our driveway. The next morning, as [redacted] was backing the car out of the driveway, there was a wet spot under the car coming from the engine area. [redacted] decided to return to home.

The following week (Tuesday or Wednesday) I got a hold of [redacted] and told him what had happened. [redacted] responded, bring it in and we will take care of it. Due to prior commitments, [redacted] was not able to bring the car in for repair until July 18. Ewald / Venus Ford repaired a CV boot at no cost. The next morning (July 19th) [redacted] backed out of the driveway and the spot was still there (about the size of a dollar bill ripped in half. [redacted] said that she need to get home and that she would take the car to her mechanic. [redacted] made it to Silver Spring Ave and 41/45 when her check engine light came on and the car started to run hot. She turned around and returned to our place. I called [redacted]. He told me to bring the car in and that they would take care of it. When we dropped the car off, they gave us a loaner car to use. On July 22, I received a call from [redacted] (Service Associate). She told me that they determined it was the water pump and thermostat. She then said I will have to call you back with a price. I immediately called [redacted]. When I told him what [redacted] said, [redacted] responded "No, we will take care of it and I will talk with [redacted]". The next day, I received a call from the [redacted] (not sure of the guys name). He said that the repair would cost $802. I told him that [redacted] told me that they (Ewald /Venus Ford) would take care of it. This person said that he just talked with [redacted] and that [redacted] never said that. I responded by saying "either you can talk with [redacted] or I will give him a call". This person said that he would talk with [redacted].

Later the same day, [redacted] gave me a call. [redacted] told me that he talked with the [redacted] and that the [redacted] agreed to waive the labor part of the repair. [redacted] then said that the cost of the repair was reduced to $550. At this point I explained to [redacted] that one of [redacted]'s decision points in purchasing the car was your ([redacted]'s) wording of "if anything happens to the car in 6 months, bring it back and we will take car of it". This is when [redacted] changed his tone and said to me "that was for the power train only". [redacted] then said that he needed to talk with his boss and that he would give me a call back Friday (July 25th) morning between 10 am and 11 am.. After three calls on my part, [redacted] finally called me back about 2 pm. [redacted] said that he talked with his boss. They were willing to repair the car but running the cost under a different warranty and that we would have to pay a $100 deductible. [redacted] then said that if we did not agree to this, they (Ewald / Venus Ford) would not repair the car. After much frustration, I told them to repair the car. During this part of the conversation, I asked [redacted] for $40 dollars in gas money as we would need to make a special trip to return the car to [redacted] and I also asked for the power train warranty.

The water pump was finally repaired on July 28. While driving the car back from Ewald, my wife noticed a squeak coming from the drivers side rear part of the car. This was a new sound that we did not hear before. That afternoon, we noticed that wet spot again under the car. I decided to make an appointment with our local mechanic on Thursday. They identified the cause of the leak and a few other problems. The leak was coming from a drive shaft transmission seal. The squeak was caused by the rear bushings. The bushings were completely gone. These repairs which according to [redacted] would be taken care of by them ending up costing me $1,033.Desired Settlement: As a representative of the dealership (someone above a salespersons level) [redacted] should honor his word to the customer. I am looking for reimbursement of the $100 deductible and the $1033 we paid in repairs. A copy of our power train warranty for the first 6 months of ownership.

Business

Response:

We apologize for the inconvenience with this Focus. [redacted] will be contacting you on Wednesday August 13 to schedule a time to meet at the dealership to discuss the situation with [redacted]. We ask that you would bring the copy of the repair bill that you paid for to review at that visit. We can then collectively discuss the situation.

Thank you

Review: I went to Ewald approx. 9 months ago to purchase an SUV or mini van. I was told at that time that due to my credit situation and the fact my husband could not be on the loan due a recent bankruptcy that I would not qualify for that type of vehicle and that I would have to purchase a smaller vehicle. I was told that in 6 months to a 1 year I should come back and they would get me in the SUV I was initially looking for as long as I made all my payments on time and my credit improved. So I ended up purchasing a 2010 Toyota Corolla (not even close to what I wanted) only because I was told I would have to deal with it for 6 months to a year. I even recall stating that I will see you back in 6 months to a year. My husband was also there as a witness. So I returned approx. 9 months later (this past Saturday) and was told by Al in finance that my credit went from 550 to 624. I knew I made all my payments on time if not early. So I was pretty hopeful that I would be driving home in an SUV. Initially Al told me the only way they could help me was if I was willing to pay $450/ month payment and if they put me in a new car as I would still have to carry over money on my current loan as my car is not worth as much as I owe. Immediately I told them there was no way I was able to do that. I went home devastated as I did exactly what they asked of me. My husband and I talked it over more and realized we could afford an extra $100 a month since we would be getting a new vehicle. I emailed Nate who was one of the sales people over the Internet that I was able to come up with the extra $100 a month for a payment. Then I get an email back from Al in finance stating they could get me in a 2013 vehicle, $440/month, and $3000 down. I told them when I walked in that I didn't have any money to put down. Initially this was never a problem. Now I have a vehicle in which I hate, they won't take it back and take a loss on it, and can't help me get in the vehicle I initially wanted. Plus now I owe more than the car I hate is even worth that I would never have purchased in the first place. I feel like all they cared about was that immediate sale 9 months ago and now they are not holding up their end of the deal. I'm so frustrated and feel completely taken advantage of. I did what I was told. I paid my payments on time, I improved my credit score, my debt to income ratio is the same, and my husband still has a bankruptcy under his belt. I understand part of it is the bank but they should have never made the promise that they would get me in the vehicle I initially wanted if they were not sure that was going to happen. It's not a small purchase either and they knew I would be stuck with the Corolla. Plus I was never told I would need a massive down payment when I would return. I feel they saw me as an easy target being a female and they took advantage. I'm so disappointed and I initially thought so highly of them as a company.Desired Settlement: I would love for them to take the Corolla back as I never wanted it to begin with as I only settled on it because I thought I would be getting the vehicle I really wanted within a year. Otherwise I would like them to get me in the SUV I was requesting from the start.

Business

Response:

Our dealership works hard to accomplish the vehicle goals from its customers. However, credit and financing are extended/offered to customers from lenders that we are partnered with. Final approvals and credit terms are determined by the lender and the individual qualifications of the customer. Many times we are successful in trading a customer into another vehicle within a short time frame. I will look into this individual situation and contact the customer direct to discuss any possibilities.

Regards,

Consumer

Response:

Review: Took my car to have a recall by [redacted] look at on the 31st of January , So they can look at on first of February , they told me it was only going to take 2 hrs. It took 4 days before they called, I pick up my car on the 4 of February . Took it home put in garage, next day look at my car and front bumper had crack in it , went back on the 5 of February , and talk to people at service desk. To me to call on Monday the 8 and talk to [redacted]. About it . And they took my info and said he would call to talk to me , I also called and left message on his voice mail. And still no call backDesired Settlement: Fix my bumper.

Business

Response:

Tell us why here...Mr. [redacted] will be coming into our service department to be taken care of.

Review: My 2012 Chrysler Town & Country van was involved in a car accident. My vehicle was dropped off for repair at Ewald body shop on 12/5/14 and the repairs were completed and ready for pick up on 12/23/14. When I arrived around 5pm at the shop I was taken first to pay my bill and then I received my van key and was told where my vehicle was located on the lot. I did not notice my bumper was damaged at this time because it was dark outside. When I arrived home in my garage I notice that my rear bumper had several scratches and had a dent on the right side. I call Ewald back the same day and spoke to [redacted] and told him about the rear bumper damage that was not there before I dropped off the van. [redacted] told me that [redacted] was not in and for me to call back. I call back on 12/29/14 and spoke to [redacted] again and explained the damage to the bumper again. [redacted] explained that he would have to speak to [redacted] as to what can be done and that [redacted] will give me a call back.Desired Settlement: I have not received a call back as to the resolution of this issue.

Business

Response:

Unfortunately the damage in concern was present at time of our initial repair. We photograph vehicles complete when they come in for repair and estimate for documentation for the customer, the insurance company and our dealership. Photos attached will show the rear damage present at time of receipt. Here is the timeline of conversation regarding Ms. [redacted]'s repair and concerns. We are more than happy to correct the damage if another claim is filed with her insurance company or if she chooses to pay for the repairs.

Thank you

Ewald's Venus Ford

SEE ATTACHED PHOTO'S AND NOTES FROM AMERICAN FAMILY (AM/FAM)

I spoke with Ewald by phone on a Friday and was quoted $11-14 installed per tire including balancing. When the tires arrived at my home (from Tire Rack) on a Monday, I went to their shop and made an appointment for the coming Friday; at that time I was told the price including tax would be $47. When I arrived today (four days later), it was like I had never been there. The same service guy had to reinput all of my information and quoted me $596 for the tires installed. I explained that I already had the tires with me and only needed them installed. To my surprise, the cost for the install jumped to $72 (a 35% increase from what I was quoted). The service guy said no one would have ever quoted $11 per tire. When I explained that He, himself had done so only four days earlier, he said he would never do so because the price had always been $72 for four tires installed. Besides the incompetent customer service and sleazy price slight of hand...I HATE BEING LIED TO. Don't ever, ever, choose this installer.

Review: I was at the dealer from 9am. It took ALL day for them to get it processed. At 1pm I told them I HAD to leave by 2:30 to get mt son. At 2:15 they were finally ready. We Had to rush though the loan papers and I made some choices I would not have due to that. They record the signing so you can hear me say "I have to get my son" a few times.

I got home, and after putting my son to be I red the papers and emailed them about what I didn't need and wanted changed. NEVER received a response. (this was the same day). I called multiple times and left voice mails besides the emails I am attaching. Nothing at all. I also have some questions on all of this loan papers as

A) I traded in a vehicle worth about $11,000 and only had about $4,500 left on the loan

B) It says I owe over $22,000.

I cannot find my loan documents but I want the department of Ag and Trade to please look at my contract besides the issues I emailed them on. I think there is something up there.

First Email sent:

I finally got a chance to look at the papers signed today. I was in such a hurry to go get my son that I really didn’t read through everything fully . I see that I am being charged $695 for gap insurance.

I do not need the gap insurance as I am not financing more than it is worth. Please cancel the gap insurance.

Also, The service contracts are more than I thought. Please cancel this. I will take care of service and any repairs on my own.

So, if I am calculating it right that removes $3,294 off of there.

I have copies of the emails sent and would like to email them to you to add to the claim.Desired Settlement: I want my contract reviewed as it is not making sense to me. I want the items I emailed about taken care of and I want this money back. I will then pay it to the lender to pay down my loan.

Most of all, I would like a response. I do not want them to contact me directly unless it is in writing, email ([redacted]) or mail as I want documentation due to how unresponsive they have been.

My sales guy [redacted] was great. Issue is with Financing.

Business

Response:

Ms. [redacted],

I am sorry for the lack of communication from our dealership. I am happy to hear that you had a good experience with [redacted] in sales. I am more than happy to review and provide copies of any of your loan documentation. I can answer any questions or concerns at that time.

If you are interested in cancelling any of the additonal protections that you selected, we can make sure that is taken care of right away. With those cancellations, those funds refund to the lender as stated in the email from your lender. That is rule in place by the lenders in Wisconsin.

I can be reached at ###-###-#### to schedule a time to review your transaction. I am in everday except Friday. Again, I am sorry for any frustration this has caused and I look forward to answering your questions.

Business

Response:

We will process the cancellations effective today. I will have the copies of the finance documents, copy of the cancellation form, and the copy of the check payble to the lender mailed to your home as you request.

Please expect to see that information early next week at your home address. If you have any other questions please feel free to contact me direct. I apologize for the lack of communication and appreciate your business.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Check# [redacted] was received and they did send it to the lender

Regards,

Review: On March 15, 2012, we took our Dodge Stratus to Ewald Venus Ford at [redacted]

because we had noise in the front end especially when did slow speeds and turns.

They checked the car and confirmed this noise and told us that we would need lower ball joints and outer tie rods with an alignment and that we would also need front brakes.

They gave us a quote for both jobs. We brought the car in the next day, March 16, 2012 for the work to be done.

Replaced front brake pads and rotors for $330.00

Replaced front lower ball joints, outer tie rods & align for $879.41

We went back 3 times for the brakes that still squeaked. They told me that we have to drive it for a while and it will go away. It never did and about a month later we took it to our regular mechanic and he cleaned them and we have not had a squeak or problem since.

On December 29, 2014 we brought the car back to Ewald for front end noise. They told us they could only tell us the problem after putting it on a machine and they did not have time today. The person who drove the car out of garage for us said that he was very sure it was the ball joints.

We took the car to our regular mechanic because we were sure this was done before and Ewald did not have time to take care of us. Our regular mechanic took us January 3, 2015 and he said it was the upper and lower ball joint and the upper and lower suspension. We told him that the lower ball joint and tie rod were just replaced and he informed us that they were the original because of being non-calibrated and the other side had been replaced because it had the caliber on it. He said he never heard of any garage getting two different kinds from the same place at the same time. This was replaced this time for a total of $475.20.

When we went back to Ewald to inform them that only one ball joint was replaced and we were charged for two, he told us that we were wrong. He said he called [redacted] parts and they said they might of sent two kinds of ball joints, (One caliber and one not). So to supposedly to keep us happy, Ewald was willing to refund us $104.00 for the cost of the part.

To us, for paying $811.00 and again another $476.00, we feel that this was a total insulting offer and refused it along with informing them that we will not be returning for any kind of repair on either one of our cars. In our conclusion we figured it cost us $677.30 to have one replaced with parts and labor and to be offered only $104.00 is totally insulting.Desired Settlement: A refund of the parts, labor and our time of running back and forth to Ewald and our mechanic. and being without a car again. Someplace between $500 to $700

Business

Response:

To whom it may concern:

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Description: Auto Dealers - New Cars, Auto Dealers - Used Cars, Auto Parts & Supplies - New, Auto Body Repair & Painting, Auto Repair & Service, Transmissions - Automobile, Auto Repair - Windshield, Glass Shops, Auto Services, Auto Repair & Service - Diesel, Financing, New Car Dealers (NAICS: 441110)

Address: 2727 E Layton Ave, Cudahy, Wisconsin, United States, 53110-1301

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