There are so many changes in the story of Ms [redacted] 's its hard to continue to follow what is going on She called me literally crying on the telephone saying that she did not like her counter top and that she wanted us to come out and remove it and replace for no extra cost to her As I mentioned we tried several times to rectify the situation with her and she was not happy with the outcome The gaps in between the wall and the marble are due to the wall not being flat, not the stone This was also explained to her as well We try our very best to scribe the back of the granite to match the flow of the wall but it is impossible for there not to be any spaces when the walls are not flush or levelAgain, as I also mentioned we have yet another piece that was cut to go behind the stove in Ms [redacted] s kitchen, during which process it was explained to her that she would need to have a 2xplaced behind the stove to hold up the stone, she mentioned that she didnt have anyone to do this and our installer said that he would also do that for Ms [redacted] at no addition cost We did receive the letter from the lawyer and were under the impression after said letter and her negative feedback on Facebook that she would not be interested in having us come to her home anymore
Complaint: [redacted] I am rejecting this response because: Again, very simple....I'm unhappy with EW Granite as they mismeasured my counter/backsplash from the on-set I'm not going back & fourth hereI'm simply informing the Revdex.com that I had an awful experience with EW Granite and they chose not to rectify their mistakes with my kitchenI don't want anyone else going thru the same issues as I went throughThank you again for your time Sincerely, [redacted]
There are so many changes in the story of Ms [redacted] 's its hard to continue to follow what is going on She called me literally crying on the telephone saying that she did not like her counter top and that she wanted us to come out and remove it and replace for no extra cost to her As I mentioned we tried several times to rectify the situation with her and she was not happy with the outcome The gaps in between the wall and the marble are due to the wall not being flat, not the stone This was also explained to her as well We try our very best to scribe the back of the granite to match the flow of the wall but it is impossible for there not to be any spaces when the walls are not flush or levelAgain, as I also mentioned we have yet another piece that was cut to go behind the stove in Ms [redacted] s kitchen, during which process it was explained to her that she would need to have a 2xplaced behind the stove to hold up the stone, she mentioned that she didnt have anyone to do this and our installer said that he would also do that for Ms [redacted] at no addition cost We did receive the letter from the lawyer and were under the impression after said letter and her negative feedback on Facebook that she would not be interested in having us come to her home anymore
Complaint: [redacted] I am rejecting this response because: Again, very simple....I'm unhappy with EW Granite as they mismeasured my counter/backsplash from the on-set I'm not going back & fourth hereI'm simply informing the Revdex.com that I had an awful experience with EW Granite and they chose not to rectify their mistakes with my kitchenI don't want anyone else going thru the same issues as I went throughThank you again for your time Sincerely, [redacted]