Ewin Racing

The company sells gaming chairs and the steel frame in my chair bent. I was told on March 29 that the seat was broken and they would replace it in the next shipment which would've been at the time April 10th. On April 13th I was told the shipment was positioned to the 15. Then it was not until the 25 of April I was told that instead of fulfilling my warranty they sold the entire shipment and wanted me to wait until May 20th when the next shipment would come in.

I’ve worked with this company and they have worked with me. As a up and coming streamer I look for brands who take care of the people who buy their product and EWin is one of those companies. They make amazing products and back them up with amazing support. This is a company that is well worth your time.

quality of chairs is okay but customer service it just awful. Completely unacceptable, poor communication skills, near impossible to get a hold of them if you have an issue. If you leave a review on their website that they don't like, or in other words it isn't 5 out of 5 stars, they will delete it. Look on the website, all you see is nearly perfect reviews.

I ordered my chair almost two weeks ago, it was advertised that it would ship the same day from when I ordered it. Two days pass and it still has not shipped, contact customer service whom tells me that my order was on backorder. It comes in to their warehouse about a week later and was shipped the next day, according to them. They gave me a FedEx tracking number which has not been updating. I called FedEx and they said that they had never recieved the package. Company has no working customer service phone number, and are not answering their email or social media.

Over the course of about two months Ewin Racing company has sent me damaged products and I have sent them back, but the new ones they send arrive damaged as well. I have requested refund at that point but they convinced me to wait two days for them to ship me new part again. It has been over a full week and no new part or tracking number. I have since requested my refund, a second, third time, and have received no response from this company about the part they were going to ship or about my refund. This company is ignoring my communications. I just want my money back!

I ordered a Chair through the website on August 13, 2018. It is nearly 2 months later and I have not received my chair. All replies have stated that the chair is on back-order status. I would not have ordered this chair if I had known that it was on back-order. Next time, I will order my chair from someone else. 0 out 5, but I have to enter a star.

I purchased an office chair and received it damaged. I returned the chair to them over 4 weeks ago. I have sent countless emails and Facebook messages and just got into contact with them last Wed. They told me it would ship that day. After waiting over the weekend for a shipping confirmation (which I did not receive) I submitted another email and a Facebook message. I got a responce on Facebook saying they had forgot and they promised to ship the chair today September 18th with shipping confirmation. This still has not happened. I have all emails sent and received saved for proof of my conversation. I would call and actually talk to someone but thier number immediately goes to a generic voicemail. It's very hard to get a responce from them at all.