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Ex-per Tech Auto Repairs

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Ex-per Tech Auto Repairs Reviews (1)

Review: Ive brought my truck for some oil leak and antifreeze leak and for smoking out the tailpipe......I get a hefty bill for hundreds of dollars and the truck is still smoking after just a couple days ...after going back previously for a default water pump.... went back to the shop they dont want to be responsible for the truck or the job.....and nothing has been done. ...he promise to give back my money and till this day ...nothing.....Desired Settlement: I just want my money back and go somewhere else to get my job on the truck well done ....with no issues

Business

Response:

Customer brought vehicle to our facility and vehicle was overheating and smoking out the tail pipe. After trying to diagnose vehicle we found engine had a problem with the cylinder head. Removed cylinder head and sent cylinder head to a machine shop for inspection. Machine shop found cylinder head was cracked and was burning coolant from exhaust side.

Customer was always complaining about the price quoted to fix problem. Customer always wanted to supply his own parts, gaskets, etc....I finally agreed to have him pick up a cylinder head from a junk yard and bring me all the parts necessary and I would just charge him labor and for shop supply's. We spend close to 14 hours on his car to make it run right which amounts to 1,232 dollars not including shop supplies. Came to an agreement and we settled on 810 Dollars out the door due to his brother being a loyal customer here. Customer failed to tell us that the cylinder head he picked up was rebuilt but was sitting on the shelf for over 10 years which in this case valve seals needed to be replaced. After installing cylinder head and all necessary components vehicle was running 100% but was still smoking from tail pipe due to dried up valve seals in cylinder head. After 3 days customer calls and complaints about oil leaks from under his vehicle. Told him to bring it in right away so we can inspect. Found that rear main seal and his oil pan gasket (which was mentioned to him while performing cylinder head job) were the cause of the leak. Customer complained saying that we were supposed to fix it while the car was in our possession. We told him that we weren't liable for the oil leaks as we did not touch anything on the oil pan and rear main seal. After countless of back and forth phone calls, and customer threatening us we decided the best thing to do is to fix his oil leak. We spend another 8 hours removing oil pan, transmission and replacing all seals necessary to fix his leaks AT NO CHARGE TO CUSTOMER WHAT SO EVER.

After 2 weeks he stops by the shop saying his car is not running as it should and burning oil from the exhaust and told us that we were liable and it should be fixed at no charge to him at all. After explaining to him that the vehicle is smoking because the cylinder head valve seals were dried and not sealing properly (which customer supplied us) he threaten to put bad reviews on our website and also picket outside of our business with signs. After that we told customer to please not call us or bother us anymore as we did our job as it should of been done. And now he has put a complaint against us on Revdex.com.

We went above and beyond for this customer and customer was unappreciative of all the work that was done to his car for 800 dollars. Original price to fix his problems would of been close to $2,500. We have done all we can for this customer and he is still unhappy. There is nothing else that we can do for him.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Sincerely,

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Description: Auto Repair & Service

Address: 161 W Middle Tpke, Manchester, Connecticut, United States, 06040

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