Exact Sciences

January 3, 2017 Bradley [redacted] Operations Manager Revdex.com of Wisconsin 10019 W. Greenfield Avenue Milwaukee, WI 53214   Re: Revdex.com Complaint No. [redacted]   VIA EMAIL     Dear Mr. [redacted]:   Thank you for your letter to Kevin Conroy of December 27, 2016 regarding our...

patient’s Cologuard test.  We are glad that the patient is being screened for colorectal cancer, the second leading cancer killer in the United States.    We have researched the patient’s question.  It appears that when the patient’s provider submitted an order for this patient, they provided an incorrect address for the patient on the order form.  UPS was unable to deliver the kit.  Since at that point Exact Sciences Labs had no indication that the address was incorrect, a replacement kit was shipped to the patient using the original address after the first kit was returned.  Again, this was unsuccessful.  The patient called Exact Sciences on December 8 which is when the address error was identified.  As of December 15, 2016, we were in the process of re-shipping the kit.    We hope this resolves the patient’s inquiry.   Please let us know if you have further questions.   Sincerely,   Nicole [redacted] Litigation Counsel Exact Sciences Corporation 608-535-8751 [redacted]

Thank you for your letter to Kevin [redacted] of September 22,
2017 regarding our patient’s Cologuard test.  While we regret that a
billing issue has caused dissatisfaction for our patient, we are glad that the
patient is being screened for colorectal cancer, the second leading cancer
killer in...

the United States.  We have researched the patient’s question and have
communicated directly to the patient our decision to forgive the remaining
balance due in this circumstance.  We hope this resolves the patient’s inquiry. Please let us know if you have further questions.