Complaint: [redacted] I am rejecting this response because: it is a statement on their part I tried solving this issue from the very startThey would not return my phone calls to discuss the issuesThe did tell us that they would give us the wheels and tires and told us that the truck could be lowered They are not disclosing the truthThey have misled me and we are seeking a fair dealWe kept up our end of the agreement and they should keep their end if they are an avcredited business with the Revdex.com Sincerely, [redacted]
[A default letter is provided here which indicates your acceptance of the business' responseIf you wish, you may update it before sending it.] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me As long as I get a better automobile that runs good and will not breakdown in days like the Cadillac I will be satisfiedI travel a lot and need an automobile that is reliableI drive an hour to work and an hour back home and I travel to Graham Wa frequently near Tacoma Washington for family matters and also the Cadillac is currently in Greahm Wa so I need to find a way to get it back to trade it in [redacted] -***
We had the customer bring the car into us and we looked at all the concerns she hadFirst the cv boots and the drive lines were in tact no problems at all we showed the customer this for her own inspectionThe rear motor mount was checked the mechanic tightened it down and showed customerNo oil leaks were found on the engineThere was a small leak on drivers side axel we ordered seal and told customer we would install she did not want us to install as she said she had a friend that could install itAt this point our tech gave her the part and qt's of oil as it requires special oil and asked her again if she would like us to put in the part she declinedThis was nothing we did we always strive to provided the best customer service and we went over and above for this customer as we do with all our customersThis matter has been fully resolved
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
We have reviewed your complaintAt the time of your purchase, the only item in your complaint that was discussed at the time of sale was replacing all four tires and including the lifetime oil changesAs discussed at time of purchase those tires were to be ordered and the service department would contact you with a available appointmentThe service department contacted you as you have stated in your complaint and set your first and only appointment September 5thAt that time they replaced all four tires as was stated in the "WE OWE"see attachedThe "WE OWE" states to Replace (4) Tires, Lifetime Oil Changes, and NOTHING ADDITIONAL PROMISED OR IMPLIEDThis form was signed by you at the time of purchaseThis form is to protect both partiesOn the evening of September 5th when you picked up your Vehicle, As a courtesy to you the Vehicle was brought to the sales building as the service department had closed at 5pmThe work preformed during your appointment was on the "WE OWE", therefore it was of no cost to you as agreed by both parties at time of saleThe service department would have no reason to create a invoice as there was nothing dueWe due value your business and a member of management is always available to address any concerns that you might haveAs of today you have not reached out to usPlease feel free to stop by or give us a call
I have looked at this complaintThe auto in question was sold on 6/21/and we never heard of a problem until early December when customer called and said is my car doneAt this point the car was not even here it was at some other shopCustomer had car towed here and we looked at itAt this point customer has been very hard to deal with and we have no desire to work on this autoThey have been told they can have the car whenever they want we are not holding itAlso the dates and name of customer are not correct so at this time we will not be doing any work for this customerWe strive hard to fix every customer problem but in this case months passed until we heard that there was a problem and the customer that is filing the complaints is not the customer that bought the autoAlso the dates the customer stated are wrong we feel very uncomfortable having anything to do with this
The consumer has cashed the check
Complaint: [redacted] I am rejecting this response because: it is a statement on their part I tried solving this issue from the very startThey would not return my phone calls to discuss the issuesThe did tell us that they would give us the wheels and tires and told us that the truck could be lowered They are not disclosing the truthThey have misled me and we are seeking a fair dealWe kept up our end of the agreement and they should keep their end if they are an avcredited business with the Revdex.com Sincerely, [redacted]
[A default letter is provided here which indicates your acceptance of the business' responseIf you wish, you may update it before sending it.] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me As long as I get a better automobile that runs good and will not breakdown in days like the Cadillac I will be satisfiedI travel a lot and need an automobile that is reliableI drive an hour to work and an hour back home and I travel to Graham Wa frequently near Tacoma Washington for family matters and also the Cadillac is currently in Greahm Wa so I need to find a way to get it back to trade it in [redacted] -***
We had the customer bring the car into us and we looked at all the concerns she hadFirst the cv boots and the drive lines were in tact no problems at all we showed the customer this for her own inspectionThe rear motor mount was checked the mechanic tightened it down and showed customerNo oil leaks were found on the engineThere was a small leak on drivers side axel we ordered seal and told customer we would install she did not want us to install as she said she had a friend that could install itAt this point our tech gave her the part and qt's of oil as it requires special oil and asked her again if she would like us to put in the part she declinedThis was nothing we did we always strive to provided the best customer service and we went over and above for this customer as we do with all our customersThis matter has been fully resolved
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
We have reviewed your complaintAt the time of your purchase, the only item in your complaint that was discussed at the time of sale was replacing all four tires and including the lifetime oil changesAs discussed at time of purchase those tires were to be ordered and the service department would contact you with a available appointmentThe service department contacted you as you have stated in your complaint and set your first and only appointment September 5thAt that time they replaced all four tires as was stated in the "WE OWE"see attachedThe "WE OWE" states to Replace (4) Tires, Lifetime Oil Changes, and NOTHING ADDITIONAL PROMISED OR IMPLIEDThis form was signed by you at the time of purchaseThis form is to protect both partiesOn the evening of September 5th when you picked up your Vehicle, As a courtesy to you the Vehicle was brought to the sales building as the service department had closed at 5pmThe work preformed during your appointment was on the "WE OWE", therefore it was of no cost to you as agreed by both parties at time of saleThe service department would have no reason to create a invoice as there was nothing dueWe due value your business and a member of management is always available to address any concerns that you might haveAs of today you have not reached out to usPlease feel free to stop by or give us a call
I have looked at this complaintThe auto in question was sold on 6/21/and we never heard of a problem until early December when customer called and said is my car doneAt this point the car was not even here it was at some other shopCustomer had car towed here and we looked at itAt this point customer has been very hard to deal with and we have no desire to work on this autoThey have been told they can have the car whenever they want we are not holding itAlso the dates and name of customer are not correct so at this time we will not be doing any work for this customerWe strive hard to fix every customer problem but in this case months passed until we heard that there was a problem and the customer that is filing the complaints is not the customer that bought the autoAlso the dates the customer stated are wrong we feel very uncomfortable having anything to do with this