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Excalibur Collision, Inc.

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Excalibur Collision, Inc. Reviews (1)

This business response was received by Revdex.com via email, it is a copy/paste by **. Hello,We received complaint ID [redacted] in the mail and the following is our response:We received a call in late February that there was an issue with our previous customer's power steering. The repair that was...

completed was strictly cosmetic (including additional exterior repairs at no charge) and involved no mechanical repairs. When complete, the vehicle was driven by our staff to return it to the customer and there were no issues. As the vehicle was delivered a month before we received this call, no mechanical work was performed, and the vehicle had over 150,000 miles on it at the time it was initially brought in, we do not feel by any means that this issue was accident-related or incurred at the shop.Despite this, the owner suggested that the customer bring the car in so that we could diagnose the issue as a courtesy. The customer refused and requested that we tow the vehicle in, however, the insurance company that covered the claim will not authorize a tow without a diagnosis proving the issue is accident-related. In a 2009 vehicle with 150,000+ miles, the issue is likely due to normal wear and could not have been caused by an exterior cosmetic repair.

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Address: 9935 Washington St, Chagrin Falls, Ohio, United States, 44023-5483

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excaliburcollisoninc.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Excalibur Collision, Inc., but after several inspections we’ve come to the conclusion that this domain is no longer active.



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